Northfield House Care Home caters for 19 residents across 17 bedrooms. It is a family-run care home designed for people who like the homely feel of a smaller care home. The incredible team go above and beyond to anticipate their residents' every need and committed to providing residents with a quality lifestyle, complete with comfortable bedrooms and homely communal areas and with a care team that respects personal choice.
Tailored to personal requirements, Northfield House have proven effective for people with long-term physical disabilities and illness, proving to be an accommodation that loved ones enjoy visiting and the local community respects.
This award-winning home has staff of the highest quality who are totally committed to ensuring residents' health, happiness and emotional well-being.
All food is home cooked and nutritious with various daily menu options available.
Regular activities and outings are promoted and clients encouraged to remain part of their community through assistance with access or by community groups visiting the home.
Northfield House has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years. Over all time Northfield House has 63 reviews.
Overall Experience
53
8
1
0
1
Date Published
63
17
17
20
43
Reviewer Connection to Northfield House
22
17
5
3
3
2
2
1
1
1
1
1
1
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1
Total of 63, showing 41-60
Review from Tony J (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Very friendly and welcoming.
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Review from Lesley F (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I am very happy with the care and the staff are very caring and efficient. I am kept informed and nothing seems too much trouble.
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Review from Nicholas B (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
From the moment both my parents arrived, both they and I were welcomed and the home continued to be so. All the staff have consistently shown kindness and always very friendly. During the COVID crisis, the staff have also helped to make it possible for us to at least see each other through windows by
moving my parents to a suitable room when I visit.
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Review from J S (Wife of Resident) published on 9 April 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very pleased with the home.
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Review from Darren B (Son of Resident) published on 18 March 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Northfield House is a care home where I have put my father into due to him having a stroke and dementia. The staff are absolutely fantastic. They care for all the residents like they are their own family and make all visitors very welcome.
The home itself is spotlessly clean, and the rooms are comfortable
and homely.
The food is cooked and prepared fresh, and when I visit my Dad on a Sunday, I wish I could stay for the Sunday Lunch they serve!
A doctor visits every week to check on all the residents, and he has called me several times to discuss my father's health which I find to be very reassuring and very professional, the doctor has also told me he would put his loved ones into this care home if needed as its a fabulous home and I could not agree more.
Thank you to all the amazing staff at Northfield House for all you do.
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Review from M F (Son of Resident) published on 13 March 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff are the key factor in any care home. It's a thankless job and one I could never do, so I have the utmost respect for the staff at Northfield House.
They are always friendly and have limitless patience. You're welcome at any time and there is always the offer of a drink.
Whilst the home itself
is not as plush as some purpose-build homes, it has a nice, homely atmosphere.
My father is happy here and I would recommend it to anyone looking for a home for a loved one.
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Review from Brian P (Brother-in-law of Resident) published on 9 March 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Home very clean.
The staff are very friendly, obliging and very efficient and are always aware of the needs of the residents.
Residents all seem happy and cheerful.
Would recommend to anyone!
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Review from Garry C (Nephew of Resident) published on 5 March 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My uncle has been with Northfield House in Syston for nearly two years now. We visited and my uncle had previously stayed temporarily at another care home in Syston, but we found it too big and busy for his liking. I have to say the care and support is exceptional and the staff are really dedicated
carers. Nothing is too much for them and my uncle is demanding! The home has a lovely feel to it, there are only around 20 residents and we always enjoy visiting and seeing the staff who treat my uncle like a relative. My uncle is partial to fish and chips and they cater for this, every Friday is fish and chip lunch. When my uncle first moved in he had a mobility scooter and the home were very accommodating, though he would give five minutes notice he wanted to go out!
My family and I personally would recommend Northfield House and the lovely team led by the manager.
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Review from Sally (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Our mother resided at Northfield House for 18 months, under difficult circumstances. She was made to feel as welcome as she could. They were happy to help at all times, day or night. They understood her situation.... and ours, with all worries for her care and safety being met. The staff were kind,
caring and patient. We can only praise them for the hard and sometimes tireless work they do. The home is a little worn around the edges but improvements were being made all the time whilst she was there. If you want a home that cares can recommend.
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Review from Mark C (Son of Resident) published on 8 November 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Northfield House may not be one of these brand new very plush care homes but it is well equipped, very clean and warm. If you are looking for first-rate care for your loved one then this is the home to care for them. From the day my dad went to stay there following a long stay in hospital we knew he
was in excellent hands. All members of the staff are polite and friendly....and they really know their stuff when it comes to the care of their patients. My dad suffered very bad vascular dementia following a heart problem, this made him quite difficult to help but the staff here knew exactly how to handle this situation keeping dad safe and his dignity intact. We as a family would like to take this opportunity to express our thanks for helping dad at a very difficult time.
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Review from Phillip L (Son of Resident) published on 21 October 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has been a resident since April 2017 and sadly passed away on 5 October 2019.
During this period, we cannot fault the level of care and compassion shown to her. She was always very keen to stress how well she was being looked after and during her last few days, still referred to the wonderful
staff. We were always greeted with a smile when visiting and never felt we were imposing.
Whilst my mother was reluctant to go in to care, Northfields made this a comfortable last couple of years.
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Review from Sue M (Daughter-in-law of Resident) published on 7 October 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
An excellent care home. Small, homely, clean and tidy and always smells nice. Every single one of the management and staff are wonderful caring people and nothing is too much trouble. They treat all of the residents with dignity, respect and kindness. I have seen them treat challenging behaviour in
the same caring way, never raising their voices. My mother-in-law passed away there after a six-month stay, at the grand age of 100. She was happy and settled there from the day she went in. Myself and the rest of the family will be eternally grateful for the wonderful care she received there. If you are unsure about where to place your relative you won't be disappointed with Northfield House. Relatives and friends are also very welcome and we were always offered drinks.
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Review from Janet H (Friend of Resident) published on 28 January 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Management staff are always willing to listen and take action for the care of resident Nothing is too much trouble.
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Review from Scott B (Son of Resident) published on 27 November 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
After a lot of searching in the local area, I chose Northfield House for my mums care. I kept hearing positive views about the home, so I booked an appointment to have a look around and was very impressed. My mum went into the home in May and they are catering for her needs brilliantly. It's an unenviable
task choosing the correct home and I feel that I have.
I am a constant visitor to the home and their standards continue to be very high.
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Review from Julie P (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
Our mum has been a resident for the last 8 months during which she has been really well looked after by the caring and very friendly staff.
The home has high standards of cleanliness and is always very tidy. Visitors are warmly welcomed and offered tea and coffee. It would be nice to have another
room downstairs when visiting but appreciate there isn’t the space to allow for this. Mum can sometimes be picky with her food but staff always offer alternatives.
We have been able to decorate her room and bring in furniture which has helped her settle in really well. There are various activities happening each day which the residents are encouraged to take part in.
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Review from Abby B (Friend of Resident) published on 30 April 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
This is a lovely care home. Staff are very polite and caring, they have a good understanding of age-related conditions. They get to know and understand each resident and their needs. When I have visited there is always a carer in the lounge chatting away with the resident or doing some form of activity.
Any concerns or questions are dealt with straight away and they keep families informed. Residents always seem happy. I cannot fault this care home on any level.
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Review from Keith T (Son-in-law of Resident) published on 12 March 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother in law has been in Northfields for nearly two years and always appears to be well looked after and she is encouraged to join in with any arranged activities or to be with the other residents rather than sit in her room by herself.
The home is always very clean and the meals are well cooked
and nicely presented.
All of the staff are friendly, welcoming and helpful and my wife and I have have always found them to be genuinely concerned for the residents, this is the same any time of the day or evening.
All of the family consider that we were very fortunate to get my mother in law in Northfields and appreciate the care that she receives.
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Review from Lesley S (Daughter of Resident) published on 15 February 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
Northfields is not big and posh but homely. Its called a care home because they care. The staff are very caring of their residents and very pleasant and helpful and welcoming to visitors. They keep you informed of the residents progress and seem to know at all times, even during the night, what their
residents are doing and where they are at all times. This is what I call a safe environment and alleviates any worries knowing that your loved one is being really looked after. Thank you to a very dedicated team.
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Review from Natalie E (Granddaughter of Resident) published on 8 August 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
My Nan has been here for 9 months and is very happy. All the staff are genuine, kind and very caring. You can visit at any time and you are always made to feel welcome. Nothing is too much trouble and we are always kept informed of how Nan is doing.
The manager does a brilliant job with the help
of a fantastic team. We appreciate everyone and everything you all do. It doesn't go unnoticed how hard you all work - thank you.
I 100% know this is a brilliant care home as we have experienced others that make you realise that we are very thankful that Nan is at Northfield House.
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Review from Alan W (Son of Resident) published on 22 May 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
My 95-year-old mother has been in this home for over 5 years. The care and attention she gets is exceptional. I have never had any reason to raise any concerns or question anything about her overall care. The staff who care for her are very dedicated and caring.
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Current Review Score: 9.8 (9.755)
Overview of Review Score
The Review Score of 9.8 (9.755) out of 10 for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.755 for Northfield House is calculated as follows:
(
(206 Excellents x 5)
+
(14 Goods x 4)
+
(12 Satisfactorys x 3)
+
(5 Very Poors x 1)
)
÷ 237 Ratings = 4.755
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northfield House is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 19 registered maximum number of service users is 3.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
20 Sep 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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