Northfield House Care Home caters for 19 residents across 17 bedrooms. It is a family-run care home designed for people who like the homely feel of a smaller care home. The incredible team go above and beyond to anticipate their residents' every need and committed to providing residents with a quality lifestyle, complete with comfortable bedrooms and homely communal areas and with a care team that respects personal choice.
Tailored to personal requirements, Northfield House have proven effective for people with long-term physical disabilities and illness, proving to be an accommodation that loved ones enjoy visiting and the local community respects.
This award-winning home has staff of the highest quality who are totally committed to ensuring residents' health, happiness and emotional well-being.
All food is home cooked and nutritious with various daily menu options available.
Regular activities and outings are promoted and clients encouraged to remain part of their community through assistance with access or by community groups visiting the home.
Northfield House has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years. Over all time Northfield House has 63 reviews.
Overall Experience
53
8
1
0
1
Date Published
63
17
17
20
43
Reviewer Connection to Northfield House
22
17
5
3
3
2
2
1
1
1
1
1
1
1
1
1
Total of 63, showing 61-63
Review from Ali W (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
As a caring family, we were dreading when the time came when we would need to make the decision for our Mum to go into a permanent residential home and as it was imperative that we found the right one. We reviewed several homes before finally making our choice. Northfield House is a superbly clean,
friendly, caring home. It has a wonderful, relaxed atmosphere and a true home from home environment. The management and carers are extremely hardworking, kind and take an active interest in every one of their residents, ensuring that each of their individual needs are met. My Mum is treated with dignity and respect at all times and is a very happy and contented resident. We are always kept informed about my Mum's well-being and when visiting, are always made to feel just as welcome as the residents. If you want a hi-tech, ultra modern home then this is not the one for you, but if kindness, a high level of care and a homely cosy environment is, then you will certainly find it here.
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Treated with Dignity
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Review from Janet B (Sister of Resident) published on 27 April 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
My brother came to stay in May 2016 the welcome he received was very friendly and made him feel welcome. All the staff gave my brother the best care up until he passed away.
The home is very clean and smells nice. He enjoyed all his meals and he was very happy being in Northfield.
The staff always
made the family welcome always got offered a cup of tea.
The staff at Northfield are very well trained and could approach them with any problems/questions.
I would highly recommend this home.
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Treated with Dignity
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Review from Adam K (Son of Resident) published on 7 February 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
Fantastic staff always willing to help and very welcoming. Northfield house is very clean, modern and always smelling nice. A very homely feel, with plenty of activities and a wide range of foods available. Mum enjoyed each and every moment while she was at Northfield House, and would always talk about
the excellent care that she received. Would highly recommend to all. A big thank you to all the staff that looked after her.
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Current Review Score: 9.8 (9.755)
Overview of Review Score
The Review Score of 9.8 (9.755) out of 10 for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.755 for Northfield House is calculated as follows:
(
(206 Excellents x 5)
+
(14 Goods x 4)
+
(12 Satisfactorys x 3)
+
(5 Very Poors x 1)
)
÷ 237 Ratings = 4.755
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northfield House is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 19 registered maximum number of service users is 3.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
20 Sep 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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