Northfield House

1362 Melton Road, Syston, Leicester LE7 2EQ
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9.8 63 Reviews
  • Northfield House, Leicester
Northfield House Care Home caters for 19 residents across 17 bedrooms. It is a family-run care home designed for people who like the homely feel of a smaller care home. The incredible team go above and beyond to anticipate their residents' every need and committed to providing residents with a quality lifestyle, complete with comfortable bedrooms and homely communal areas and with a care team that respects personal choice.

Tailored to personal requirements, Northfield House have proven effective for people with long-term physical disabilities and illness, proving to be an accommodation that loved ones enjoy visiting and the local community respects.

This award-winning home has staff of the highest quality who are totally committed to ensuring residents' health, happiness and emotional well-being.

All food is home cooked and nutritious with various daily menu options available.

Regular activities and outings are promoted and clients encouraged to remain part of their community through assistance with access or by community groups visiting the home.

Ample parking is provided.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 19 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • Munira Mawji

Person in charge

  • Aparna Kase (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Last Refurbishment: 2018

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (2)

Northfield House Reviews (63)

9.8

Northfield House has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years.
Over all time Northfield House has 63 reviews.

Overall Experience
  • 53
  • 8
  • 1
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Date Published
  • 63
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Reviewer Connection to Northfield House
  • 22
  • 17
  • 5
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  • 1
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Total of 63, showing 21-40
Review from Antonia P (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for three years. The staff have always made her feel secure and loved. Whenever we visited she was clean and fresh. Nothing is too much trouble for them and we had peace of mind that Mum was getting all the care and support that her condition needed. In the last few months of her life,
we have been able to come and go whenever we needed. The end-of-life care the girls provided was wonderful. Thank you for all you have done. Can't speak highly enough.
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Review from Debbie C (Friend of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and relaxed and our service user says all his needs are being met. He is happy and well looked after.
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Review from Debbie L (Niece of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very friendly and welcoming and the residents are well cared for. Northfield House is always very clean and is a lovely environment for the residents to be in. It has a very homely feel.
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Review from G S (Son of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Satisfactory accommodation, but basic.
Good staff and good care/support.
Reasonable value for money.
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Review from Jane G (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all at Northfield House for the excellent care shown towards my mum. Nothing is too much trouble. The home is well managed, spotlessly clean and Covid safe. The staff are always polite and friendly. A well-run, family business offering care and kindness to all its residents and visitors.
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Review from D M (Son of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted to commend Northfield House for its exceptional level of care. My mother, a resident for over two years, was treated by her carers with courtesy, tenderness and a love that was particularly apparent during her bedridden three months of end-of-life care. The home is very welcoming to visitors,
and it was easy to create close and mutually beneficial relationships with the staff. Standards of cleanliness and protection are very high.
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Review from J C (Son of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb care in every respect.
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Review from John A (Son of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I have been most impressed (and relieved) at how welcoming and kind has been the care shown to our mother, on this, her first personal experience of life as a care home resident. As a recent stroke sufferer, she was understandably bewildered and distressed at first, but she improved day
by day, and now seems happier - and more mobile - than we've seen her in months! Thank you all at Northfield.
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Review from T W (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mums care is very good, all of the staff are very caring and understanding. The standard of care which my mum has is excellent, we are always made welcome. Mum is always dressed well and keep her really safe.
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Review from Angela R (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always so friendly and look after our mum so well and she tells us the food is lovely.
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Review from Margaret D (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's care has always been of a high standard. Staff at Northfield are always accommodating and the respect and dignity they afford to mum and her visitors is second to none. Mum is treated empathetically and on an individual needs care package.
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Review from V D (Sister-in-law of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father-in-law came here in May 2021, he has improved greatly. We cannot fault the care he has received. The staff keep you informed of all developments regarding his health and care. The home gives a real feel of a friendly and comfortable home from home.
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Review from Simone G (Daughter of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Dad always seems happy and clean and very fond of all the staff.
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Review from A A (Son-in-law of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been visiting my father-in-law for the past few months and we have been very impressed by the care and attention given to him. After having lived alone for a number of years and looking after himself, he seems to have settled in very nicely and his general wellbeing has noticeably improved.
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Review from R R (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with communication between carers and family.
Home always looks clean.
Friendly.
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Review from Mary C (Wife of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my husband has received. The staff have gone the extra mile to assist with FaceTime and visits during Covid restrictions. I have been kept informed of any changes in his health. Knowing that he is being cared for by friendly, compassionate carers is very reassuring
for me.
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Review from John S (Husband of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident here for 1 year now and I have found that she is always well dressed and groomed. She seems always to be well-fed and contented with her situation. I am happy that she is well cared for.
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Review from Peter T (Brother-in-law of Resident) published on 24 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasure to complete this review. Excellent service and always a warm welcome.
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Review from S M (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for four years, in the last two years she has been bedbound due to deterioration of Alzheimer's.
Staff are really welcoming and I am kept up to date with any changes.
Due to Covid-19, I have not been able to visit as much as I like but staff are always available to video call.
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Review from Brian J (Son of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was taken to Northview from hospital and as a family we were a little concerned about my mum settling in, but due to the friendliness and caring given by the staff she has settled in fine.
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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Northfield House is calculated as follows: ( (206 Excellents x 5) + (14 Goods x 4) + (12 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 237 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northfield House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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