Northfield House

Unfortunately my father was in here for 3 days while we quickly found somewhere nice for him for his period of discharge assessment from Hospital. The standard of this accommodation is absolutely appalling, I would think it hasn't been decorated in 50 years! It was cold and uncomfortable. Additionally, visiting is a nightmare as restricted to one hour slots which have to be pre-booked - and forget it if you work as visiting closed after 4pm! I couldn't Believe elderly people are expected to live in such poor conditions and pay over a £1000a week. Appalling.

Northfield House provides all the care that my husband needs. All of the staff are pleasant and really friendly. Nothing is too much trouble for them. Everything at Northfield House is very clean and tidy. My husband enjoys all the meals and there is plenty of variety. Would highly recommend.

The staff have been very kind to her and we have always been welcomed on our visits. We would highly recommend this care home.

My godmother has been a resident at Northfield House since March 2009. I could not ask for a better care home as I know she is really well taken care of. All of her needs are met and the staff are very attentive and friendly. Whenever I visit I am always met with a smile and an offer of a cuppa. Would 100% recommend this care home.

Mum has been here for three years. The staff have always made her feel secure and loved. Whenever we visited she was clean and fresh. Nothing is too much trouble for them and we had peace of mind that Mum was getting all the care and support that her condition needed. In the last few months of her life, we have been able to come and go whenever we needed. The end-of-life care the girls provided was wonderful. Thank you for all you have done. Can't speak highly enough.

Very friendly and relaxed and our service user says all his needs are being met. He is happy and well looked after.

The staff are always very friendly and welcoming and the residents are well cared for. Northfield House is always very clean and is a lovely environment for the residents to be in. It has a very homely feel.

Reasonable value for money.

Thank you all at Northfield House for the excellent care shown towards my mum. Nothing is too much trouble. The home is well managed, spotlessly clean and Covid safe. The staff are always polite and friendly. A well-run, family business offering care and kindness to all its residents and visitors.

I am delighted to commend Northfield House for its exceptional level of care. My mother, a resident for over two years, was treated by her carers with courtesy, tenderness and a love that was particularly apparent during her bedridden three months of end-of-life care. The home is very welcoming to visitors, and it was easy to create close and mutually beneficial relationships with the staff. Standards of cleanliness and protection are very high.

Superb care in every respect.

My brother and I have been most impressed (and relieved) at how welcoming and kind has been the care shown to our mother, on this, her first personal experience of life as a care home resident. As a recent stroke sufferer, she was understandably bewildered and distressed at first, but she improved day by day, and now seems happier - and more mobile - than we've seen her in months! Thank you all at Northfield.

My mums care is very good, all of the staff are very caring and understanding. The standard of care which my mum has is excellent, we are always made welcome. Mum is always dressed well and keep her really safe.

The staff are always so friendly and look after our mum so well and she tells us the food is lovely.

My mum's care has always been of a high standard. Staff at Northfield are always accommodating and the respect and dignity they afford to mum and her visitors is second to none. Mum is treated empathetically and on an individual needs care package.

Since my father-in-law came here in May 2021, he has improved greatly. We cannot fault the care he has received. The staff keep you informed of all developments regarding his health and care. The home gives a real feel of a friendly and comfortable home from home.

Very happy. Dad always seems happy and clean and very fond of all the staff.

We have been visiting my father-in-law for the past few months and we have been very impressed by the care and attention given to him. After having lived alone for a number of years and looking after himself, he seems to have settled in very nicely and his general wellbeing has noticeably improved.

Friendly.

I am extremely happy with the care my husband has received. The staff have gone the extra mile to assist with FaceTime and visits during Covid restrictions. I have been kept informed of any changes in his health. Knowing that he is being cared for by friendly, compassionate carers is very reassuring for me.