The Grange Retirement Home

Ruxbury Road, St Ann's Hill, Chertsey KT16 9EP

The Grange Retirement Home, Chertsey, Surrey
The Grange Retirement Home, Chertsey, Surrey
The Grange Retirement Home, Chertsey, Surrey

The Grange Retirement Home is a charming property, with two purpose built extensions, that has been lovingly renovated and refurbished in order to serve as a comfortable and modern care settings.

The Home has a dedicated and friendly team of staff who help to provide a service which promotes security, independence and a family atmosphere.

There is a focus on a friendly and homelike environment at all times, with a warm welcome to visiting loved ones and an 'Open Door' policy.

Owner: The Grange (Chertsey) 2002 Ltd

Person in charge: Tooldeo Gooljar (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Speech Impairment • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Filipino, Italian

Single Rooms: 62

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single from £1253 Nursing Care Single from £1253

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Grange Retirement Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 The Grange Retirement Home has a Review Score of 9.5 (9.463)

The Review Score of 9.5 (maximum of 10) for The Grange Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for The Grange Retirement Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.818 for The Grange Retirement Home is calculated as follows: ( (137 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.645 Points relating to the number of positive Reviews for The Grange Retirement Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.4 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange Retirement Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange Retirement Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Grandson of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Fabulous staff, very caring and well-run home.
My mother has settled in very well.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent home. Very bright and cheerful surroundings, Terrific staff always attentive and caring.
Amazing food and superb rooms.
Excellent communications and very friendly management staff.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always make you feel welcome which is nice and they take good care of my grandad. They always keep us informed with information.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been at The Grange Retirement Home for just over a year now and I have been very happy with the care I receive. My room is adequate for my needs and I enjoy sitting in the grounds and conservatory. The food is very good and the staff are helpful and caring. The home does try to meet all my requirements.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I chose this retirement home for mum when it was not possible for her to stay at home. 4 years ago, my dad was cared for here and the welcoming, professional and caring atmosphere still remains. I feel extremely confident that mum will get the best care possible here.
All the staff are friendly and helpful at all times to both mum and me. Many of them have worked at The Grange for a long time, which I believe is a good sign. The home itself is well equipped and clean and tidy. The food is excellent and the home is often full of laughter, chat and music playing.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As always the standard of care and consideration towards my dad is faultless. He is cherished and nothing is ever refused to him or me when visiting. The staff could not do anymore that they do for him and it means that I am not constantly worried about him.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm happy at The Grange, staff are always happy. My room is a bit small.

How likely would you be to recommend The Grange Retirement Home? Don't know

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

Mum was here a couple of years ago and I found the care and kindness exceptional. Now she is reaching the end and I had only one place where I knew she would be cared for with compassion and professionalism. Nowhere is perfect but all the staff at The Grange are pretty close. I have no hesitation with my recommendation.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Very caring home with dedicated staff; my mother is very happy in her new home. I couldn't be happier with her care.

How likely would you be to recommend The Grange Retirement Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

This home provides a meticulous approach to all aspects of care and attention.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Love living here, we are all family.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My brother was in the Grange from July 2012 until he passed away in September 2015. During his time there he was treated with the utmost care and kindness. He was a cheerful person and staff would talk and joke with him and have discussions about football etc. When he first went into the home he was very frail but the staff fed him up and his weight increased. Unfortunately during his last year his illness took over but the staff never stopped treating him with the same respect. Sadly he passed away in September this year and I cannot praise the staff enough for the care they gave to my brother but also the kindness shown to me and my family. They said they were only doing their job but to us it was over and above duty. I cannot thank them enough.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum became a resident of The Grange in March 2015. The care she has been receiving is first rate. Mum suffered a major stroke which left her unable to walk and unable to understand much. She can now shuffle (with assistance) short distances. We were invited to this annual BBQ event and we did not expect this to be what it was. Everyone was outside, all friends and families attended even past families were there helping out. This is a home that really does care.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

One of the most difficult decisions you face in life is having to find a Care Home for someone. We had to find one for both our parents as our Father is bedridden and needs 24 hour medical care with our Mother needing 24 care and assistance. The Grange made this so much easier.
The care given to both of them is excellent. It really is not like a care home more like a five star hotel. They are treated like guests not residents. It really is more like a large Family; we are always welcome to visit at any time. It has a light fresh smell about it and is always very clean as are our parents, who both need assistance, and are kept immaculate. The staff are wonderful and while always professional are like friends. The food is always fresh and is out of this world (you really have to taste it). They have activities and regular entertainment for the guests. It really is difficult to find something negative to say to balance our opinion. The Grange has really helped our Family at a difficult time which we really appreciate. If you're having to look for a care Home for someone you love you will not find anywhere better. We have no hesitation in recommending it. That first moment nearly two years ago when we first left our parents there for the first time we knew they would be safe and well cared for
The most important thing is both our parents are very happy, well cared, safe, love and enjoy being there.

How likely would you be to recommend The Grange Retirement Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Grange Retirement Home

Job Vacancies

Staff Profiles

Tooldeo

Tooldeo Gooljar

Job Title: Home Manager

Joined: 2016

Description:

Tooldeo joined the Grange in March 2016 as our Home Manager. He is a registered nurse with many years' experience in elderly and dementia care. Tooldeo is RM and RMN qualified. Tooldeo is looking forward to helping the staff and residents with any queries they have and to continue to make The Grange a happy and loving environment.

Grace

Grace Sumagpao

Job Title: Deputy Manager

Joined: 2012

Description:

Grace joined The Grange in February 2012 as an RGN with 15 Years' experience in the UK. She has both clinical and management experience. At present Grace is the deputy manager and is very driven in her job, caring for both her staff and the residents. Grace shares her knowledge and passion with all our staff.

Debbie

Debbie Forsyth

Job Title: Assistant To Home Manager

Joined: 2003

Description:

Debbie joined The Grange in February 2003. Since that time, The Grange has gone from a 42 bed home to 62 bed home. Debbie has always put the residents and staff first using her good knowledge and skills and is always there to help them in any way possible. Debbie is also there to support families who have a loved one within our care setting.

Karen

Karen Howard

Job Title: Hotel Service Manager

Joined: 2007

Description:

Karen joined The Grange in July 2007 as a Health Care Assistant and over the years has progressed to hotel service manager. Karen is here for both residents and their families whenever her help is needed. She supports the whole team at The Grange and puts her heart and soul into her job.

Charlotte

Charlotte Spencer-Ruddy

Job Title: Home Administrator

Joined: 2016

Description:

Charlotte joined the team in February 2016. Her job is to help the home run smoothly and efficiently and give administrative support to her managers and staff on a daily basis. Charlotte is getting to know all the staff and residents and helps them with anything she can.

Christopher

Christopher Pigera

Job Title: Head Chef

Joined: 2010

Description:

Chris has been at The Grange for 6 years as our head chef. He has 25 years of experience and has trained and worked in quite a few 5 star hotels around the world. He has won 3 bronze medals in culinary art competitions in Bahrain. Chris loves to cook and presents lots of lovely different meals to the residents. He loves to go and interact with the residents and find out what their needs are. Chris will provide any food that the residents and staff would like to eat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Grange Retirement Home