Rectory House Nursing Home

West Street, Sompting, Lancing BN15 0DA
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9.5 51 Reviews
  • Rectory House Nursing Home, Lancing
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Care Provided by Rectory House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rectory House Care Ltd
  • Privately Owned

Person in Charge

  • Serah Maina (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (39)
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Rectory House Nursing Home Reviews (51)

9.5

Rectory House Nursing Home has a Review Score of 9.5 (9.543) out of 10, based on 25 reviews in the last 2 years.
Over all time Rectory House Nursing Home has 51 reviews.

Overall Experience
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Reviewer Connection to Rectory House Nursing Home
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Total of 51, showing 21-40
Review from Patricia T (Friend of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff at Rectory House to be friendly and helpful.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you for your positive comments; we appreciate your recognition of our team at Rectory House, and they will be happy to hear your feedback.
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Review from Karen F (Sister of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Never been in a home before, respite care only. Took a few days to work out how things worked with staff and surroundings etc. Pleased with the small portions of food, and the staff able to understand my speech. Enjoyed getting visitors coming to see me while I was there. The staff is always helpful
when needed. Can’t remember doing any activities. Preferred to eat in the room, which was comfortable on the whole.
Disappointed with the occasional noise at night, preventing me from sleeping. The en-suite is a bit small to get around with my walker, equipment in the way; and no towel rail. The plug had no chain, difficult to grasp.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeMany thanks for your review, we appreciate all your feedback on Rectory House which has been sent to the team.
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Review from R G (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Rectory House for 7 years and in January entered end-of-life care. The staff at the home from the receptionist, tea lady and care and nursing staff were wonderful, supportive and kind. They respected my mum's wishes and kept her dignity to the end. You could tell how fond they were
of her and treated me with kindness at every turn. The staff was lovely and reassuring and Mum had wonderful care until the end.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you for your kind words and recognition of the team at Rectory House for the care your mum received, we are really sorry to you and your family for your loss. The care, services and support we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from D A (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rectory House is a very friendly and caring nursing home. All the staff go out of their way to help you every time you visit. They have really helped with a very difficult decision my family had to make last year. Thank you Rectory House.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeOn behalf of the Rectory House team, we would like to thank you for your kind words about our home and team. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from J B (Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very pleasant stay at Rectory House.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you for taking the time to leave us a review about your stay at Rectory House. Your feedback will be shared with the team.
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Review from Julie L (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I visit my mother about 2-3 times a week. She is happy, warm, comfortable and content. I like that we as a family can interact with anything that goes on, eg: Elvis visits or the singing duo. I am always made to feel very welcome, also listened to.
There are a lot of changes going on at the
moment due to home take over, I hope that more staff can be appointed and not have to have many agency staff as we all like continuity.
But I would 100% tell people this home is the very best.
Reply from Home Manager at Rectory House Nursing HomeThank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Amy G (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with the care and compassion shown towards my father during a very difficult time for our family. We found the experience of accessing appropriate nursing care for Dad emotionally stressful and the staff (management and care staff alike) were so helpful and supportive during
the whole process.
I strongly feel that the staff at Rectory House are doing the best for my father and putting him at the centre of decision-making, and that has helped him, my mum and the wider family.
Thank you to everyone there.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you Amy for your kind words and recognition of the team at Rectory House, the care, services and support we deliver as a team to your dad and whole family is extremely important to us. Your feedback will be shared with the team.
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Review from D R (Relative of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to see Mum yesterday, and I had a lovely conversation with the manager. He is a very positive person and made me feel more reassured about my mum's situation. Thank you to all staff at Rectory House for making Mum feel at home.
Reply from , Home Manager at Rectory House Nursing HomeWe would like to thank you for your words of kindness which are very much appreciated. It is a pleasure having your mum join our Rectory House family. All comments will be passed on to the team and thank you again for the review.
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Review from Frances J (Next of Kin) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Party for residents and guests.
A very enjoyable afternoon. Good entertainment and good food. Just the eight laughter. Staff were on hand to assist residents as needed.
Reply from , Home Wonder at Rectory House Nursing HomeThank you for your lovely comments, Frances. The care and services we deliver as a team to our residents and families is extremely important to us and we love to hold events and parties for special occasions. Your feedback will be shared with the team.
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Review from Hannah L (Granddaughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a carer for my grandmother, I have/had high standards when it came to relocating her from her initial care home.
I am nothing but delighted that she came to Rectory. The staff are wonderful with her. Before, in her other care home, she was disengaged, lonely and left on her own most of the day.
At Rectory House, Grandma has always got staff popping in and out, they come in and talk to her, including her and making her feel like family. The food is good will a well-balanced nutritional diet.
The activities team are great at catering for those that want entertainment. I believe some improvement can be made to the activities offered, but they are on that already.
There have been a few issues that we have experienced since the move here in 2022, but the management are very keen to iron out any issues and come up with solutions to avoid these things happening again. It's not always about the problem, it's about how it's learnt from to avoid the same re-occurring. Thank you so much.
Reply from Home Manager at Rectory House Nursing HomeThank you Hannah for your kind words and recognition of the team at Rectory House. Your grandma is a joy to care for and we love having her as part of our family. The care and services we deliver as a team to our residents and families is extremely important to us and we welcome all feedback. Your comments will be passed on to the team.
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Review from M M (Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the care staff, and they always come in to see me and make me laugh. The new manager is very nice. I love the food, and the cook comes in to ask us if we want something on the menu.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you for taking the time to leave us a review. We're happy to hear that you love the food and your choices are being added to the menu, as well as your positive comments about the team and Home Manager. We will pass on your feedback to the team who will be delighted to read it.
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Review from Joyce R (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very pleasant carers who look after me to the best of their ability.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you for your lovely comments. The care and services we deliver as a team to our residents are extremely important to us. Your feedback will be shared with the team.
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Review from Michael B (Friend of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I are devoted friends to a lady, one of your residents. We visit her frequently from Southampton and are her Attorneys for her health and finance affairs. We have been very happy with the standard of care that she has received in the over six-year period that she has been at Rectory House.
However, we feel that just lately, the staff and assistant manager have excelled themselves in the quality and attention that she is receiving. They have made a decision to put her on a soft diet, as she is having difficulty swallowing, and recently got her GP involved in preparation for end-of-life care. The assistant manager has been particularly attentive and is keeping us informed as well as encouraging the duty nurse of the day to do likewise.
So my wife and I commend and nominate your assistant manager for promotion to the vacancy as Rectory House manager. We believe she has shown immense skill both medically and in her caring attitude towards residents and staff alike. We know that she is wrestling with the idea and hope that she will apply shortly. She has earnt it, and she deserves it. We wish her every success.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you, Michael, for taking the time to leave us a review. We're pleased to read your positive comments about the care your friend is receiving and the recognition of the team at the home. Your feedback will be shared with the whole team.
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Review from Phil W (Son of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been quite poorly and the staff at Rectory House Nursing Home have been outstanding in their support of dad. He loves the food and is enjoying chatting to everyone. Staff are always welcoming, and dad loves his room too.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you for your kind words and recognition of the team at Rectory House. We are pleased to hear your father is enjoying the food, settling into the home and that he loves his room. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from P W (Son of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident of Rectory and I can not commend the staff enough for there care and support they have given my dad. Lovely and clean room with plenty of food choices, my dad really loves his food.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you for your five-star review and lovely comments regarding tour dad's time with us. We are glad he loves his food and is being well cared for by our hardworking staff. Your feedback will be passed on to the team who will be pleased to receive your wonderful words. Thank you again for taking the time to leave us a review.
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Review from L M (Sister of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister had a 10-day respite at Rectory House. The staff were very attentive and caring.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeOn behalf of the Rectory House team, we would like to thank you for your wonderful comments and leaving us a positive review.
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Review from Paul M (Stepson of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather received outstanding quality of care in the time he spent in Rectory House Nursing Home from the very compassionate and professional staff with a great understanding of individual needs. Great communication with me in all aspects.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank your for your kind review. Your comments will be passed on to the team.
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Review from R G (Daughter of Resident) published on 2 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is always treated with respect and dignity by the home and overall her care is good. I would like to be involved more in decisions about her care plan. I have said I wanted to have input but haven’t been contacted to do so. The outstanding maintenance issues remain and I’m a bit sad that I made
mum a lovely cheerful picture last year and it still hasn’t been put on her wall for her to enjoy. Staff communicate well with me about any health issues. I haven’t been able to visit due to Covid but when I do it is well managed. I appreciate being able to video call her every week and staff are great at facilitating this.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeMany thanks for your positive review. Your comments have been passed on to the team who will ensure that these issues are dealt with moving forward.
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Review from Graham T (Son of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in care for 5-years now. She has been well looked after for all this time at Rectory House Nursing Home after a serious fall at 95-years old. We are contacted regularly by staff about her care and condition during these difficult past 2-years for everyone.
Reply from Home Manager, Home Manager at Rectory House Nursing HomeThank you Graham for your kind words and recognition of the team at Rectory House. Your mum is a joy to care for. Your comments will be passed on to the team.
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Review from Susan K (Daughter of Resident) published on 19 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents did not want to go into a care home, however due to age and infirmity (my father is over 100, partially sighted and a little deaf) and my mother is not much younger, it was necessary as they could no longer manage in their own home. Staff were there to help them through this difficult transition
and my mother particularly appreciated visits from the dog.
While visiting has been difficult during Covid I felt confident that my parents were in a safe environment and being looked after by caring staff. When they first moved in, staff were there to help them use their mobile phone so we could stay in contact.
The nursing, management and reception staff have been excellent and have gone out of their way to provide my parents with the support and care they require and also to keep me informed on what was happening to them.
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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Rectory House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.543 for Rectory House Nursing Home is calculated as follows: ( (179 Excellents x 5) + (88 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 289 Ratings = 4.543
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rectory House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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