Review from Jason L (Son of Resident) published on 27 January 2023 Submitted via Website • Report

Overall Experience

This is a great care home. One staff member, in particular, is a very professional and lovely person. I feel my dad is very well looked after. The food is very good and it is a nice warm place. Great views. My dad has been here for over 2 months now.

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Review from Helga S (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report

Overall Experience

To hand over the care of one's own loving mum is indeed a massive step for a family, which the Matron at The Old Lodge intuitively understands. She and her staff worked tirelessly to provide our Mum with consistently excellent nursing care for her body and mind over a period of five years. The family

could not have been made to feel more welcome and we were fully consulted and included. The Home is immaculately clean and it is clear in every aspect of the way it is run that the overriding priority is the health and well-being of the residents. Simply outstanding.

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Review from Steve Y (Son of Resident) published on 16 September 2022 Submitted via Website • Report

Overall Experience

Dad has been at Old Lodge for just over a month, having spent 7 months in hospital previously. The care he has received has been exceptional, with kindness being shown by all members of staff to Dad. His mental health has changed completely, from being very introverted and quiet to now showing normal

facial expressions, having an interest in his surroundings and his appearance, plus his appetite is now back to normal. Thanks to everyone at Old Lodge for your work and care, so far.

Reply from Khadiga Orta, Director at The Old Lodge Nursing Home

It is a privilege and honour to provide care that is deemed above satisfactory by people who reside at the Old Lodge. We, of course, are very grateful to the family for such positive comments, Matron.

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Review from Ruth B (Mother of Resident) published on 2 May 2022 Submitted via Website • Report

Overall Experience

My disabled son lives at the Old Lodge Nursing Home. The standards are excellent, he's well looked after, the home is spotless and the staff are very hard working. My son is always clean and happy and his needs are met really well. His room is spotless and his bed is changed every day. I'm very happy

he is with the Old Lodge, whenever I visit, I always get a cup of tea and cake. I recommend The Old Lodge.

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Review from Dominic B (Brother of Resident) published on 25 April 2022 Submitted via Website • Report

Overall Experience

My brother, who has had epilepsy, has been looked after for 2 years plus. Coffee and cake in the room she visits my brother at the home with friendly staff. Staff always make her feel welcome and look after my brother day and night 24/7 and there is always someone for me to ring to check on him. As

you go in, it's absolutely immaculate and clean, always someone in my brother's room cleaning to ensure 5-star hygiene. They even paid for equipment for epileptic needs out of their own pocket and we're extremely grateful for that. A 5-star care home for people in need of professional care.

Reply from Khadiga Orta, Director at The Old Lodge Nursing Home

We are very grateful for your kind and appreciative words. It is our duty of care for your brother to provide excellent care. It is great that you feel that your brother is well cared for.

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Review from Sandra R (Partner of Resident) published on 12 January 2022 Submitted via Website • Report

Overall Experience

My partner moved to The Old Lodge for, what turned out to be, the last 6 weeks of his life. During those 6 weeks, I witnessed a standard of care that was second to none. The manager's infectious enthusiasm for the care of her residents filtered down to the care staff and no one could have done more.

The nurses were attentive and kept me well informed regarding his condition. He was looked after with respect, dignity and empathy and the staff were always full of life which transferred to the residents. I directly observed the skills of the staff and how they reflected the individual needs of the resident and even though we were in the most difficult of times, everything was cleaned and wiped down after every visit. The food was excellent and adjusted to meet his needs. I would not hesitate to recommend The Old Lodge to anyone, they not only look after the residents but the family too. I stayed with my partner for the last 3 days and was checked on, given lunch and dinner as well as tea.

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Review from H J (Son of Resident) published on 11 January 2022 Submitted via Website • Report

Overall Experience

The Old Lodge Nursing Home staff have been fantastic throughout my mum’s stay. They were all kind and sincere and made every effort to make sure my mum was cared for and that her needs were always met. The staff were very empathetic and helpful throughout my mum’s stay. They made every effort to ensure

we were looked after as well as my mum. Highly recommended.

Reply from Sandra Robinson, Administrator at The Old Lodge Nursing Home

Thank you for your kind words, they will be passed on to all staff. It was a pleasure to look after your mum during her final journey.

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Review from Carly M (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report

Overall Experience

My dad spent the last few months of his life in this care home and I can honestly say, it was such a good care home. The staff are genuinely caring! My dad was given end of life care and in that time he had left, the care was outstanding! The food is fantastic too, and the place itself is very clean!

Thanks to all of the amazing staff there for helping my dad. I would 100 per cent recommend this place to anyone. Thanks to all the staff.

Reply from Khadiga Orta, Director at The Old Lodge Nursing Home

Thank you for such a wonderful evaluation and for your gratitude. It really does lift the spirit of all our staff under the current circumstances, fighting to keep Covid away. Thank you.

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Review from J B (Mother of Resident) published on 6 December 2021 Submitted via Website • Report

Overall Experience

My son has been at Old Lodge since July and I have nothing but praise for them and he has been looked after. The staff are all very caring and professional. He is now moving to a nursing home nearer to us, as it was quite a way to travel. This is the only reason I am moving him, as it is difficult for

family and friends to travel to visit him. I give my heartfelt thanks to all the staff at The Old Lodge; you have been outstanding with your caring ways. Thank you all again - you are brilliant.

Reply from Sandra Robinson, Administrator at The Old Lodge Nursing Home

Thank you for your lovely words. It was a pleasure to look after your son whilst he was with us and we fully understand the reasons for the move. we will, of course, miss him but, we will also miss his mum and dad.

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Review from Sandra S (Daughter of Resident) published on 5 July 2021 Submitted via Website • Report

Overall Experience

My Dad has lived the last 3 years at The Old Lodge Nursing Home. The management team and highly skilled professional nursing staff provide exemplary care. The nurses cared for Dad with compassion and patience and showed him respect as the individual he was. Their patience was important as dad could

be very trying at times but loving. The fantastic auxiliary staff provides fresh clean laundry, a spotlessly clean room, and very importantly for Dad, food that met his culinary expectations. An extra thanks to all the above people for the kindness they each extended to Dad, that of friendship shown in the times they stopped to chat to him, to share a joke, and above all to laugh with him. We believe this kindness and the exceptional care he received extended Dad's life enabling him to reach his 90th Birthday before he passed away, having lived a happy comfortable last few years there. I can recommend the entrustment of any loved one's care and happiness to these wonderful professionals.

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Review from Mike P (Son of Resident) published on 7 April 2021 Submitted via Website • Report

Overall Experience

My mother is getting wonderful care, and I have no doubt it has extended her life in a very positive way. I am so great full for the management and nursing staff of The Old Lodge. I’m living 5,000 miles away in another country, and I find it so easy to gain information, and I’m encouraged to have a

FaceTime conversation with Mum. Thank you, Old Lodge.

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Review from Carol V (Daughter of Resident) published on 27 October 2020 Submitted via Website • Report

Overall Experience

My 101-year-old mother has been a resident here for two years. The Home is exceptional. Staff at all levels are professional, caring and highly skilled. It is an immaculate, happy, well-fed home. It is covid-free to date. The management works hard to strike a balance between maintaining the mental well-being

of residents and the need to stay Covid-safe. Although my mother can no longer enjoy her daily family visits, I can spend time with her weekly by appointment, adhering to strict infection control. Carers are unfailingly kind; they facilitate video calls with family members and arrange individual activities for my mum in her room or just take time to sit and chat with her and keep her company.

Reply from Khadiga Orta, Director at The Old Lodge Nursing Home

It is always so very well appreciated comments from family members who are happy with the service we provide, particularly at present with the challenges we face in the care sector. Thank you on behalf of all at the nursing home.

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Review from Tracey B (Mother of Resident) published on 3 October 2020 Submitted via Website • Report

Overall Experience

Since my son has been at The Old Lodge he seems very happy and has come on in leaps and bounds, he is well cared for and looked after. The staff here are very professional, kind and understanding they go the extra mile for my son and me. In a month I have seen a great change in my son, he is clean,

happy and well cared for. I highly recommend this care home if you want the best service for your loved ones.

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Review from Martin C (Resident) published on 3 October 2020 Submitted via Website • Report

Overall Experience

The Victorians built an isolation hospital in the country, just outside Etwall, Derbyshire which has been transformed into a 5 star care home, for up to 40 guests, called The Old Lodge. I am an elderly gentleman who arrived here from hospital in March this year. The first thing you notice is that everywhere

is spotlessly clean. Every room is cleaned from top to bottom every morning and all door handles and surfaces are sanitised. I have an adjustable bed and call button to request help 24 hours a day. It is a happy place with much laughter coming from the staff despite the unpleasant jobs necessary in this kind of establishment. The staff of different nationalities are extremely kind and friendly and nothing is too much trouble. The catering is done in house and you always have a choice which is incredible when you consider what is involved. I would highly recommend this as a care home.

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Review from Teresa K (Friend of Resident) published on 3 September 2020 Submitted via Website • Report

Overall Experience

I have been visiting this care home for 5 years now and have been very impressed by the care, friendliness and competance of staff at all levels.
There is always someone willing to help if there is a need. Residents are treated with dignity and caring is personal and sensitive to each one. Facilities

are good and cleanliness is paramount.

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Review from Paul R (Son of Resident) published on 23 March 2020 Submitted via Website • Report

Overall Experience

My mother was a resident in The Old Lodge Nursing Home from February 2020 until she passed away on March 2nd 2020. During her short stay at the home she was treated with the utmost dignity and respect. I cannot thank the staff enough for the care shown to my mum but also the other residents. We visited

twice and day and always received a warm welcome from the staff and offered tea or coffee at regular intervals.

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Review from Paul H (Son of Resident) published on 3 March 2020 Submitted via Website • Report

Overall Experience

We were lucky to find The Old Lodge when my elderly mother came out of hospital in September 2018 needing nursing care. As I live in a different part of the country and cannot visit too often it was important for me to know that she would receive the care and attention she deserves. I need not have

worried as the highly professional team at The Old Lodge have been outstanding, treating my mum with care, compassion, understanding and above all dignity. They are always on hand to answer concerns and keep me updated whenever needed. A special mention for the food on offer which is nutritional and varied and is home-cooked on the premises. Mum is very food fussy but I know she generally enjoys the menu which is not easy to achieve. Senior management, as well as the nursing and administration teams, have been exemplary so without hesitation I would highly recommend The Old Lodge to anyone.

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Review from Neil A (Son of Resident) published on 5 August 2019 Submitted via Website • Report

Overall Experience

My dad was in the Old Lodge for 3 months and unfortunately died at the end of July, it's hard to know where to start in my praise of the care he received.
From the very first moment we visited the Old Lodge (unannounced) to take a look at it I was so impressed, the clean fresh smell is the first thing

I noticed, anyone who has visited a few care/nursing homes will know that this isn't always the case. The staff were friendly and professional and were happy to give us a full tour of the home.
We were so pleased to be able to get him a place there and I have nothing but praise for both the staff and the facilities. My dad was treated with kindness and respect, I'm not going to name any of the staff individually as they were all excellent but the nursing staff who specifically looked after him were fantastic.
They laid on a lovely birthday party for him a few weeks ago and when he died the staff couldn't have been kinder.

Thank you so much to everyone at Old Lodge for everything.

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Review from Mick W (Son of Resident) published on 2 May 2019 Submitted via Website • Report

Overall Experience

My mother was taken to The Old Lodge for respite care after being treated in hospital after a stroke and a water infection. Mum had always insisted that she never wanted to go into a care home, however, after the first day at The Old Lodge, she had decided that she wanted to stay! Sadly, it was a relatively

short stay, during which she formed a close bond with all of the staff. Each and every one of the staff are kind and dedicated to their job and I could not have wished for a nicer home for Mum to end her days in. She was totally spoilt by the staff, who all fell in love with her, as she was a very sweet and loving old lady. However, her condition deteriorated and we were kept informed at every stage. After her sad passing, the staff all lined the exit as Mum was taken out, so respectful and it was incredibly touching. I can't thank the management and staff enough for the care and respect shown to Mum in her final days. I would recommend The Old Lodge to anyone at any time. Thank you.

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Review from Jenn H (Niece of Resident) published on 2 May 2019 Submitted via Website • Report

Overall Experience

My Auntie had the privilege of moving into Old Lodge for the last years of her life. I visited regularly at all different times and days and was pleased to note whenever I called, the level of care was exemplary and consistent. As a family we travelled a long way we were always made to feel very welcome

and were offered refreshments every time. During the last week of my aunties life we virtually lived there. They kept my auntie immaculate, pain-free and as comfortable as was humanly possible respecting, her dignity the whole of the time. Not only were her needs met but so were ours. A constant flow of drinks, food, an honest up to date report of her condition and all our questions answered very professionally and sensitively. The matron led by example and came to see us regularly to make sure we all had our needs met and to answer any questions we had, at the same time checking my auntie was comfortable and pain-free. I can not recommend this place highly enough a wonderful place to live.

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The Old Lodge Nursing Home Reviews (52)

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