Acorn Hill Nursing Home

Radstone Walk, Rowlatts Hill, Leicester LE5 4UH

Acorn Hill Nursing Home, Leicester, Leicestershire
Acorn Hill Nursing Home, Leicester, Leicestershire
Acorn Hill Nursing Home, Leicester, Leicestershire

Group: G B Care Ltd

Person in charge: Helen Woodley (Home Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Gujarati, Hindi

Single Rooms: 47

Shared Rooms: 1

Rooms with ensuite WC: 0

Weekly Charges Guide: Nursing Care Single £625 – £650 (These prices are only a guideline, please contact Acorn Hill Nursing Home to find out the exact price for your requirements.)

Weekly fee is dependent on the outcome of any assessment the home may be asked to do.

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No regulated visiting times

Parking:

Large car park with full disabled access

Latest Care Quality Commission* Report on Acorn Hill Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 13 Feb 2018

Nursing care, Residential care, Private or funded by local authority or CCG - Dementia care/Mental health care/Palliative care - no 'top-up' fee charged

Reviews

9 Acorn Hill Nursing Home has a Review Score of 9 (9.031)

The Review Score of 9 (maximum of 10) for Acorn Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Acorn Hill Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.113 for Acorn Hill Nursing Home is calculated as follows: ( (31 Excellents x 5) + (56 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 106 Ratings = 4.113

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.918 Points relating to the number of positive Reviews for Acorn Hill Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.8 Target = 0.918

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acorn Hill Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acorn Hill Nursing Home

  • Brother of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

Friendly staff from cleaners to care workers and nurses. I feel that my father is being cared for in an environment where the staff do care. The recent addition of an activities coordinator gives us hope that my father and the other residents are being engaged in new activities that were previously not possible to deliver. Some staff have worked there for many years and that bears testament to their devotion to their specific job which often extends to other roles within the home as and when called for. Top marks to the entire team and especially those who carry on smiling through the sometimes difficult and testing situations that inevitably arise.

How likely would you be to recommend Acorn Hill Nursing Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Wendy Fall, Deputy Manager at Acorn Hill Nursing Home responded to this review on 29 Jan 2018:

Thank you so much for your positive review and the kind comments you have made about the staff team. These comments will be passed onto them.

The staff are very caring and we are very happy now they look after our brother.
Thanks.

How likely would you be to recommend Acorn Hill Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The home provides a good level of care. It is secure and safe. The care workers understand the needs of the patients. This is a nursing home and so the patients have more extreme needs. These are recognised by the staff on an individual basis. The rooms are basic and it is the responsibility of the family to make them 'homely'.

How likely would you be to recommend Acorn Hill Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My brother received the finest care anybody could receive. He was treated with dignity and humanity all the staff had a laugh and a joke with him. He always seemed content in his surroundings. We as a family cannot praise Acorn Hill so highly and we thank you from the bottom of our hearts. Thank you all.

How likely would you be to recommend Acorn Hill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wendy Fall, Deputy Manager at Acorn Hill Nursing Home responded to this review on 27 Dec 2017:

Thank you so much for your very positive feedback. I am so pleased that we were able to continue to care for your brother at the end of his life where he was with everyone who knew him well and in familiar surroundings. Your comments have been passed on to the team.

This nursing home appears to be well run and organised. Staff are very busy but also caring and helpful. The corridors and entrance could benefit from some decorating but the rooms are warm and well furnished and Mum's bed is comfortable.

How likely would you be to recommend Acorn Hill Nursing Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wendy Fall, Deputy Manager at Acorn Hill Nursing Home responded to this review on 30 Nov 2017:

Thank you for your positive feedback. As you know the ground floor corridor has just been re-painted and there are plans to obtain some new soft furnishings for the entrance area. Please do not hesitate to come and have a chat with me or Helen if we can help you in any way.

Wendy

When you enter into Acorn Hill Nursing Home, the appearance looks a bit tired, but when you have spent a little time visiting your loved ones the first impression is the compassion shown from the staff added with a little bit of humour included.
Since I have been visiting my brother I have seen a big improvement in him.
When my brother first went to stay at Acorn Hill Nursing Home, his attitude was a mixture of frustration/anger understandably!
This has since been managed/controlled and I feel he is presently a lot more relaxed in himself and especially acceptance relating to him living in this care home.
Overall I feel he is in the right place for him! I continue to more and more, after each visit, feel relaxed with the setup of the care home and the staff caring for my brother!

How likely would you be to recommend Acorn Hill Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have been visiting the home for nearly 2 years. It has a nice comfortable feel about it and I am always made welcome by all of the staff. The care and cleanliness, from the laundry, cleaning, care staff and nurses are good. Meals are nutritious and a menu is available to choose from and they are always willing to prepare something different. I find a very caring environment and staff are hard working. I see paperwork and meals often stretch staff and perhaps that is where help is needed. This would free staff to interact more with the residents which they want to do. I have visited other homes and this is a good one and all the staff contribute to that. Management are visual and I find approachable and willing to listen.

How likely would you be to recommend Acorn Hill Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum spent the last 17 months of her life here. The staff are very professional and caring. Mum was always treated in a dignified manner and her needs were dealt with promptly. It felt like she was part of an extended family and she was called affectionately by the girls 'Nana'.
She was a big fan of the food and enjoyed a good selection of dishes.

How likely would you be to recommend Acorn Hill Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Visited my wife daily. Everyone at the home polite, friendly and helpful. This is my wife's second stay. No change in the quality of care, top rate.

How likely would you be to recommend Acorn Hill Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

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