Oakdale Care Ltd

Radstone Walk, Rowlatts Hill, Leicester LE5 4UH
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8.8 67 Reviews
  • Oakdale Care Ltd, Leicester
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees include 24-hour care and accommodation. The following services are not included in the fees: hairdressing, chiropody, and incontinence products above NHS allocation. We require a top-up fee for all Local Authority placements. We provide free-of-charge well-being therapies like relaxing massages, hands-and-foot spas, and mini facials.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paddi Waldron (Manager)

Local Authority / Social Services

Admission Criteria

  • Accept D2A, Fast Track, ASC and Private.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (3)

Visiting

  • Oakdale Care has no restrictions on their visiting times however, and ask visitors to be mindful of excluded meal times.

Parking

  • The care home has an on-site car park.

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Oakdale Care Ltd Reviews (67)

8.8

Oakdale Care Ltd has a Review Score of 8.8 (8.841) out of 10, based on 8 reviews in the last 2 years.
Over all time Oakdale Care Ltd has 67 reviews.

Overall Experience
  • 36
  • 28
  • 3
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Date Published
  • 67
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  • 8
  • 59
Reviewer Connection to Oakdale Care Ltd
  • 20
  • 13
  • 7
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
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  • 1
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Total of 67, showing 41-60
Review from Helen H (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia, we were looking for a respite placement initially for 4 weeks. After visiting many homes we came to Acorn Hill and knew straight away this was 'the one'. Friendly, knowledgeable, clean, bright and airy, reassuring and good-humoured too. Nothing was too much trouble, we were shown
around, on two different occasions, encouraged to interact with residents and staff. All our many, many questions were answered with professionalism, understanding, experience and patience. Mum was settled in the lounge with tea and cake within half an hour of arrival, she was spoken to at all times, with reassurance and at her level of understanding. Never was she spoken 'over', as if not there. During the lockdown all staff I have spoken to have been happy to spend time chatting about mum, little anecdotes of her day, which has certainly helped the family with the separation. We have decided to make Acorn Hill Mum's permanent home now, as we feel it is a perfect home from home for Mum.
Reply from Wendy Fall, Manager at Oakdale Care Ltd

Thank you so much for your very positive review. Your mum is a pleasure. I will ensure that all staff are made aware of your comments and we look forward to a long and happy 'family' relationship with you all. Kind regards, Wendy.

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Review from Darren M (Son of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum went into Acorn Hill at the beginning of the year (January 2020) the care she has received has been nothing short of outstanding. The management team and care staff are friendly and approachable, interacting with Mum with kindness and respect. Whilst, also responding to any questions or concerns
that we might have too.
It probably goes without saying that this has been a challenging year, resulting in the support and professional care Mum now receives. Along with the coronavirus pandemic adding to what was already a challenging start to the year, the staff at Acorn Hill, despite the additional threat of the coronavirus pandemic, have ensured Mum's safety whilst continuing to look after Mum with the love and kindness we feel she deserves.
I would like to say a big ‘thank you’ to the staff at Acorn Hill. It is no exaggeration when I say that they have provided outstanding care in which Mum's health and wellbeing has dramatically improved.
Thanks again.
Reply from Wendy Fall, Manager at Oakdale Care Ltd

Thank you so much for your lovely review. You mum is an absolute pleasure!
I will ensure that the staff are made aware of your very positive comments.


Kind regards


Wendy

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Review from Phil C (Son of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently passed away, having been at Acorn Hill initially for respite and then as a full-time resident. He thoroughly enjoyed it at all times, the most important aspect to him being looked after and cared for by people who were not just there to do a job; but who really cared about making him
comfortable and happy, treating him with respect and dignity right up until the end. There was always time for a chat and a catch up on the days news and football scores.
It was a great comfort to me and all the family.
As a visitor, I was looked after just as well, and now my mum is a resident, and I look forward to my continued visits and know she's in good hands in between.
Reply from Wendy Fall, Manager at Oakdale Care Ltd

Thank you so much for your lovely review. It was a pleasure to support your father. He was a real gentleman and will be missed by all the team here at Acorn Hill. I will ensure that your positive comments are shared with the staff.
Wendy - Home Manager

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Review from S G (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and very helpful. In my opinion, they are looking after my mum very well.
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Review from Natasha F (Granddaughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Nan moved in and settled really well. Staff have worked really well with Nan to get her appetite back after a long spell in hospital.
We have found the home very friendly and welcoming. Staff take time getting Nan ready, she states she is never rushed to get ready in a morning.
We are pleased that
they encourage Nan to continue doing for herself what she can, this has helped her regain some small independence that she lost in hospital.
Our visits to Nan have been lovely, we enjoy a cuppa in the garden where there is plenty of seating, listening to and watching the birds.
We can’t fault the level of care Nan receives and staff are visible throughout the home and happy to stop and answer any questions.
I would highly recommend this home to others.
Reply from Wendy Fall, Manager at Oakdale Care Ltd

Thank you for the very positive comments you have made. I will ensure that this is passed onto the staff team.

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Review from John C (Husband of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whereas the general care is excellent and the staff pleasant and helpful, they do have a tendency to lose things. My wife has lost two sets of NHS hearing aids in twelve months.
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Review from Geoffrey H (Son of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum went into Acorn Hill she has come on leaps and bounds.
The staff have taken the time to encourage her to eat and drink and their patience has paid off.
I want to say a very big thank you to the manager and all her hard-working, caring and friendly staff who all give 110%.
Reply from Wendy Fall, Manager at Oakdale Care Ltd

Thank you so much for your very positive review. I will ensure that your comments are passed onto the staff team.
Wendy

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Review from Diane V (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Going into Acorn Hill Nursing Home the first time I knew it was the place for my mum. The manager was extremely friendly and informative. The staff are all lovely. They treat my mum with respect. Everything we have asked for they have provided. The garden is beautiful, mum loves it. We are made welcome
every time we visit.
Reply from Wendy Fall, Manager at Oakdale Care Ltd

Thank you so much for your very positive review. I will ensure that the staff are made aware of this.

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Review from John W (Partner of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner is an extream and the staff do a very good job of taking care of her in all ways. I came to help one of my partner's meals every day and think the meals could be improved. Easy for me to say.
The rooms are always clean but on having to change my partner on her bed, the room is left smelling
not so good. Can the staff clean and deodourise on leaving the room?
The management and staff are accessible most of the time.
The home does a great job under very difficult conditions.
Staff should be made aware of new residents' lack of abilities, also the nursing staff.
Reply from Wendy Fall, Manager at Oakdale Care Ltd

Thank you for providing this review. I will ensure that the issues you have raised are passed onto the staff team. Please do not hesitate to get in touch with me if you feel that things have not improved to your satisfaction.

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Review from Sue S (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all the care staff. When someone you love has to go into a care home it’s such a traumatic time. But having met the management and care staff who are all so caring puts your mind at ease. All the residents are happy and each time you visit you interact with the staff who do such a
wonderful job. It must be a hard job at times but the staff always care. It’s a pleasure visiting a loved one.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you so much for your very positive review and comments about the high standard of care in the home. I will ensure that this is passed onto the staff team.

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Review from John H (Partner of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the owners, management and carer quiet caring and helpful, reassuring. My partner in her illness.
Reply from Helen Woodley, Home Manager at Oakdale Care Ltd

Thank-you for your review. It is our pleasure to care for your loved-one. I will make sure that your comments are passed on to the team at Acorn Hill.

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Review from John D (Regular Volunteer) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I see some of the difficulties for the staff with my experience of other nursing homes and hospital chaplaincy over many years in general and mental health units.
I admire the patience of the staff and have it confirmed by some of the patients alert enough to understand.
Many of the patients cannot
converse but I like the way the nurses chat with them as they attend them.
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Review from V T (Stepdaughter of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother has advanced dementia. I have always found her to be clean, neatly dressed and well attended.
The staff are always friendly and helpful and the management ready to spare their valuable time to talk with me.
Very happy with the care provided.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you so much for your very positive feedback. I will ensure that your views are passed on to the team.

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Review from Karen H (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very grateful for the love and care my mother has received. She has settled in very well. Her care has been outstanding. I enjoy going to see her, so calm and relaxed and settled. Whenever she needs anything it's never any trouble. The staff are happy to help in any way they can. I'm very grateful
for the love and care of the staff. I'd just like to say 'thank you'.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you very much for your positive review and comments. I will ensure that this is passed onto the staff team. Wendy

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Review from Donald B (Husband of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent service in a well-run and homely environment. Very helpful and knowledgeable staff. Well trained and highly supported by experienced and caring management, who also give first class professional advice to family members. The home operates to a high standard, thanks to the hard work of the
carers, nurses and management. The accommodation is first class, along with attractive and well-kept garden amenities. should I have to attend a care home then there would be no hesitation as this would be the place for me.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you for your very positive review. I will ensure that your comments are passed on to the staff team.

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Review from M E (Daughter-in-law of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff to be very friendly and capable in dealing with the patient who has settled in well.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you for your positive review. I will ensure that this is communicated to the staff team.

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Review from John P (Husband of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is fast approaching my wife's first year here at Acorn Hill. I am thoroughly satisfied with how my wife has settled in and think we have been fortunate to get a placement here.
The home deserves tremendous praise for the event on the day of the Royal Wedding. The garden tea party was excellent
and the food provided was of the highest standard of quality and quantity.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you for your positive comments. I am so pleased that everyone enjoyed the garden party. I will ensure that your comments are passed onto the team

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Review from John W (Husband of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care is excellent and the carers treat difficult situations with kindness and success. My wife is very happy to be living there
Reply from Helen Woodley, Registered Manager at Oakdale Care Ltd

Thank-you for your lovely feedback. I will ensure that this is passed on to the whole team at Acorn Hill.

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Review from Michael F (Son of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly staff from cleaners to care workers and nurses. I feel that my father is being cared for in an environment where the staff do care. The recent addition of an activities coordinator gives us hope that my father and the other residents are being engaged in new activities that were previously
not possible to deliver. Some staff have worked there for many years and that bears testament to their devotion to their specific job which often extends to other roles within the home as and when called for. Top marks to the entire team and especially those who carry on smiling through the sometimes difficult and testing situations that inevitably arise.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you so much for your positive review and the kind comments you have made about the staff team. These comments will be passed onto them.

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Review from James H (Brother of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and we are very happy now they look after our brother.
Thanks.
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Current Review Score: 8.8 (8.841)

Overview of Review Score

The Review Score of 8.8 (8.841) out of 10 for Oakdale Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Oakdale Care Ltd is calculated as follows: ( (68 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 94 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.256 Points relating to the number of positive Reviews for Oakdale Care Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 7 Positive Reviews ÷ 12.6 = 0.556
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (28)

Meet the Team (0)

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