Oakdale Care Ltd

Radstone Walk, Rowlatts Hill, Leicester LE5 4UH
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8.8 67 Reviews
  • Oakdale Care Ltd, Leicester
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees include 24-hour care and accommodation. The following services are not included in the fees: hairdressing, chiropody, and incontinence products above NHS allocation. We require a top-up fee for all Local Authority placements. We provide free-of-charge well-being therapies like relaxing massages, hands-and-foot spas, and mini facials.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paddi Waldron (Manager)

Local Authority / Social Services

Admission Criteria

  • Accept D2A, Fast Track, ASC and Private.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (3)

Visiting

  • Oakdale Care has no restrictions on their visiting times however, and ask visitors to be mindful of excluded meal times.

Parking

  • The care home has an on-site car park.

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Oakdale Care Ltd Reviews (67)

8.8

Oakdale Care Ltd has a Review Score of 8.8 (8.841) out of 10, based on 8 reviews in the last 2 years.
Over all time Oakdale Care Ltd has 67 reviews.

Overall Experience
  • 36
  • 28
  • 3
  • 0
  • 0
Date Published
  • 67
  • 0
  • 0
  • 8
  • 59
Reviewer Connection to Oakdale Care Ltd
  • 20
  • 13
  • 7
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 61-67
Review from Jay P (Son of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home provides a good level of care. It is secure and safe. The care workers understand the needs of the patients. This is a nursing home and so the patients have more extreme needs. These are recognised by the staff on an individual basis. The rooms are basic and it is the responsibility of the
family to make them 'homely'.
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  • Treated with Dignity
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Review from Derek R (Brother of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother received the finest care anybody could receive. He was treated with dignity and humanity all the staff had a laugh and a joke with him. He always seemed content in his surroundings. We as a family cannot praise Acorn Hill so highly and we thank you from the bottom of our hearts. Thank you
all.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you so much for your very positive feedback. I am so pleased that we were able to continue to care for your brother at the end of his life where he was with everyone who knew him well and in familiar surroundings. Your comments have been passed on to the team.

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Review from C H (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This nursing home appears to be well run and organised. Staff are very busy but also caring and helpful. The corridors and entrance could benefit from some decorating but the rooms are warm and well furnished and Mum's bed is comfortable.
Reply from Wendy Fall, Deputy Manager at Oakdale Care Ltd

Thank you for your positive feedback. As you know the ground floor corridor has just been re-painted and there are plans to obtain some new soft furnishings for the entrance area. Please do not hesitate to come and have a chat with me or Helen if we can help you in any way.


Wendy

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Review from B H (Partner of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting the home for nearly 2 years. It has a nice comfortable feel about it and I am always made welcome by all of the staff. The care and cleanliness, from the laundry, cleaning, care staff and nurses are good. Meals are nutritious and a menu is available to choose from and they are always
willing to prepare something different. I find a very caring environment and staff are hard working. I see paperwork and meals often stretch staff and perhaps that is where help is needed. This would free staff to interact more with the residents which they want to do. I have visited other homes and this is a good one and all the staff contribute to that. Management are visual and I find approachable and willing to listen.
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Review from Philip R (Brother of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When you enter into Acorn Hill Nursing Home, the appearance looks a bit tired, but when you have spent a little time visiting your loved ones the first impression is the compassion shown from the staff added with a little bit of humour included.
Since I have been visiting my brother I have seen a big
improvement in him.
When my brother first went to stay at Acorn Hill Nursing Home, his attitude was a mixture of frustration/anger understandably!
This has since been managed/controlled and I feel he is presently a lot more relaxed in himself and especially acceptance relating to him living in this care home.
Overall I feel he is in the right place for him! I continue to more and more, after each visit, feel relaxed with the setup of the care home and the staff caring for my brother!
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Review from Caroline C (Daughter of Resident) published on 18 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum spent the last 17 months of her life here. The staff are very professional and caring. Mum was always treated in a dignified manner and her needs were dealt with promptly. It felt like she was part of an extended family and she was called affectionately by the girls 'Nana'.
She was a big fan
of the food and enjoyed a good selection of dishes.
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Review from D B (Husband of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my wife daily. Everyone at the home polite, friendly and helpful. This is my wife's second stay. No change in the quality of care, top rate.
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Current Review Score: 8.8 (8.841)

Overview of Review Score

The Review Score of 8.8 (8.841) out of 10 for Oakdale Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Oakdale Care Ltd is calculated as follows: ( (68 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 94 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.256 Points relating to the number of positive Reviews for Oakdale Care Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 7 Positive Reviews ÷ 12.6 = 0.556
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (28)

Meet the Team (0)

There are no team members posted.

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