Charlton Grange Nursing Home

Charlton Lane, Upper Halliford Village, Shepperton TW17 8QN
Review Us
9.5 54 Reviews
  • Charlton Grange Nursing Home, Shepperton
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Holly Lodge
Holly Lodge
9.8
Member Logo
Care Homes belonging to Camberley Manor
Camberley Manor
9.9
Member Logo
Care Homes belonging to Greys Residential Home
Greys Residential Home
9.8
Member Logo
Care Homes belonging to Wray Common Nursing & Residential Home
Wray Common Nursing & Residential Home
9.9
Group Logo
Care Homes belonging to Linwood
Linwood
9.6
Group Logo
Care Homes belonging to Hill Brow Residential Care Home
Hill Brow Residential Care Home
10
Show Charlton Grange Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Please Note: The fees listed are starting rates and may vary based on a comprehensive assessment of the resident’s specific care needs and preferences. Our team is committed to providing a detailed and transparent breakdown of costs to help families understand the full value of the care provided.

These prices are only a guideline, please contact Charlton Grange Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Golden Manor Healthcare (Ealing) Ltd

Person in charge

  • Babalwa Nogwaza (Manager)

Local Authority / Social Services

Admission Criteria

  • By prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)
Are you the Owner/Manager of Charlton Grange Nursing Home? View your Advertising Options

Charlton Grange Nursing Home Reviews (54)

9.5

Charlton Grange Nursing Home has a Review Score of 9.5 (9.531) out of 10, based on 20 reviews in the last 2 years.
Over all time Charlton Grange Nursing Home has 54 reviews.

Overall Experience
  • 35
  • 18
  • 0
  • 1
  • 0
Date Published
  • 54
  • 8
  • 9
  • 20
  • 34
Reviewer Connection to Charlton Grange Nursing Home
  • 24
  • 9
  • 8
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 54, showing 1-20
Review from J T (Daughter-in-law of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really can't recommend Charlton Grange highly enough. My father-in-law has been there for 11months and in all that time we have never had reason to be concerned about his care or doubt that we chose the right home for him.
The manager is wonderful as are all her staff, whatever their role within
the home. There are no restrictions on visiting times and whenever we've been, whatever the day and time, it is immaculately clean both in the residents private rooms, the communal areas and the corridors.
Security is excellent with every exterior door being operated by a key code pad so that the residents
can't wonder out onto the road. The staff are so attentive though and there are always plenty on duty so to be honest, I don't think anyone would get as far as the road without it being noticed that they'd gone.
If you are looking for this type of care for a friend or loved one, then I really do suggest that you at least have a look around Charlton Grange. You won't be disappointed!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D P (Granddaughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan was admitted to Charlton Grange and the meeting and show around by the manager was very informative and friendly before she arrived. Rooms are nice and lovely, can bring in home comforts and make it special for them. Meal choices are excellent, laundry service good all staff amazing and helpful.
Best of all are the amazing activities they provide and the activity leader provides great entertainment. My nan has participated in dice games, word searches, baking, gardening and singing. Also has a minibus to take them out to gardens and has visited the local garden centre. The physio lady is good. Definitely recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D N (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring, kind, professional staff.
Reply from Babalwa Nogwaza, Home Manager at Charlton Grange Nursing Home

Thank you so much for your review! We will pass your kind words onto our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart L (Husband of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak too highly of thie care home. The (mainly) young carers treat the residents as if they are family. This is from the management all the way down.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian H (Husband of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my wife here for almost a year. I come at lunchtime every Wednesday.
The staff always welcome me when I arrive and make me feel comfortable.
They provide us with a table in the dining room so that we can hav lunch together
My wife at all times is clean and tidy
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim S (Daughter of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Value for money is very difficult to answer, of course I understand what it costs to run a him, but I can't support the system of how we pay. Out of family money when my mum was told she had to have 24 hour care because of choking. She will run out of money next year. The government should pay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda W (Daughter of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy and the staff are all very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H G (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What to say but that the day we found Charlton Grange for my relative we have not looked back, staff & facilities were good from the start but following recent upgrades are even better, most of the staff remain the same from when residency started 2.5 years ago and they are amazing, always a smile and
a chat for residents and relatives alike. Every effort is made to provide full entertainment and little trips out whenever possible. I would not hesitate to recommend Charlton Grange even more so now with the new management change.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alistair H (Son of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care home very clean and the staff very friendly, also the food was very good.
Reply from STEPHANIE KEITH, Manager at Charlton Grange Nursing Home

Thank you for your review. It was a pleasure to look after your parent.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Niece of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My auntie is very happy and content here. She is engaged and active daily if she wants to but equally, she is able to rest and have quiet times if she needs it. The new management is much more proactive and hands-on and this is being reflected by staff also.
Reply from STEPHANIE KEITH, Manager at Charlton Grange Nursing Home

Thank you kindly for your review. We take pleasure in caring for your auntie.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W H (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since February 2024. It was a challenge for her to be in a home when all she wanted to do was go "home". Every member of the team has been welcoming, empathetic and genuinely interested in making her feel welcome. This obviously helped the wider family be reassured that
this is the best place for her.
Reply from Stephanie keith, Manager at Charlton Grange Nursing Home

Thank you for such a kind review and compliments. All of our staff love to look after your mum, and we will continue to think of you as part of our family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Daughter of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
This care home is badly managed. Since I chose this home for my father two months ago I have experienced very poor communication issues. Had to constantly request documents such as dad's care plan, which was woefully inadequate. And wasn't even given a contract, until I insisted on seeing one. Then
I was reluctantly provided with a blank contract. The homes state they are suitable for residents with challenging Dementia behavior. Yet my Father has managed to abscond three times. The home has breached their duty of candour as I wasn't even informed of this till the third time it happened. Very poorly managed and to be honest, unsafe care.
Reply from Angad Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your feedback. We take all comments seriously and aim to address any misunderstandings directly. Regarding the contract, it is between the local authority and our care home, and we are not able to share it directly with residents or their families as you are now aware. We apologise if this was not communicated clearly. For your father's care plan, we strive to ensure all plans are comprehensive and tailored to each resident's needs. If there were any deficiencies, we are reviewing our processes to improve.On the matter of your father absconding, our security measures indicate that he has not left the premises unsupervised. Our care home has robust protocols to ensure the safety of all residents, especially those with challenging dementia behaviour. We would be happy to discuss this further to provide clarity. We are dedicated to providing a safe and supportive environment. Please contact us directly to discuss any further concerns.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Daughter-in-law of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After looking at several care homes in our local area we chose Charlton Grange. It has proven to be the ideal choice. My Mother-in-law receives the best care that we could ask for. The hard-working and friendly staff are compassionate and considerate towards her. It is also a great help that the home
does not use agency staff so that Mum gets to see the same familiar faces. I couldn't recommend this care home highly enough.
Reply from Dr Angad S Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you so much for taking the time to share your wonderful feedback about Charlton Grange. We are delighted to hear that you and your mother-in-law are happy with the care and services provided. It's heartening to know that our efforts are making a positive impact. We understand how important it is for residents to see familiar faces, and we're glad that our policy of not using agency staff has helped create a comforting and stable environment for your mother-in-law. If there is anything more we can do to support you and your mother-in-law, please don't hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol H (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after extremely well during her time at Charlton Grange and was always treated with care and compassion. Considering she was unable to move from her bed without assistance, there were no more incidents of UTIs or any pressure sores, which is quite remarkable. My mother was able
to join in with various activities in the first few years, but latterly less able to do so, but the staff still involved her as much as possible. When I was visiting, I was always offered tea and cake (which tasted great too). The home generally smelt clean and fresh and there is a lovely atmosphere throughout. I have recommended Charlton Grange to other people, as I believe it is a great, safe and caring home.
Reply from Angad Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your lovely message! It was a pleasure to look after Mum and I hope you come back and visit us soon! We will pass your kind words to the kitchen, care team and the activities team!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leigh J (Husband of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was diagnosed with Alzheimer's early in 2022. After being cared for at her house with the help of agency carers/nurses, on the recommendation of carers of wives in a similar situation to ours, I arranged for my wife to become a resident at Charlton Grange - a decision I have never regretted.
Despite her increasing illness and communication difficulties, all members of staff at Charlton Grange are always friendly, kind and considerate, right up to her leaving in February 2024.
Reply from Dr Angad Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your kind words! It was a pleasure to look after her.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith G (Husband of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for over three years until she died on the 5th of November. I cannot speak highly enough of the carers and management whose care and support were unwavering throughout. I would unhesitatingly recommend Charlton Grange.
Reply from Gregg Bielinski, Manager at Charlton Grange Nursing Home

Thank you Keith for your review. You will always be a part of our family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S R (Son of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had previously looked at this home but had discounted it. Following a management/leadership change, we looked again and couldn't have been more surprised with the changes that had taken place in such a short time. Caring staff, an excellent nursing team and a great doctor. Management team are engaged
and really do put in a shift.
Reply from Gregg Bielinski, Manager at Charlton Grange Nursing Home

Thank you for such a kind review and compliments. We always strive to do the best for our residents and their families and this kind of feedback gives us motivation to do more and better as each of our residents is our family member. It has been a pleasure to look after your dad and we will continue to regard all of you as part of our family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C D (Friend of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We went to visit our friends, only to find that the care home had organised what they call a carnival day. It was extremely well-organised with drinks and a barbecue, singer and a children's entertainer. Unfortunately, we had to leave early, but we are sure that the residents wold have had a great time.
Activities were great on that day, but we cannot comment for other days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gemma O (Granddaughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely afternoon for the carnival family weekend. Staff were lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Celia M (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are extremely happy with my mother's care, she is happy and content.
Staff have gone over and beyond for my mother and supporting our family.
I would definitely recommend Charlton Grange to family and friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Charlton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.531 for Charlton Grange Nursing Home is calculated as follows: ( (149 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 228 Ratings = 4.531
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charlton Grange Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Charlton Grange Nursing Home

What types of Care is Charlton Grange Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charlton Grange Nursing Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Charlton Grange Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlton Grange Nursing Home to the centre of Shepperton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlton Grange Nursing Home to verify any information. View our terms and conditions. Charlton Grange Nursing Home has an Basic Service - more info.