Charlton Grange Nursing Home

Charlton Lane, Upper Halliford Village, Shepperton TW17 8QN

Charlton Grange Nursing Home, Shepperton, Surrey
Charlton Grange Nursing Home, Shepperton, Surrey
Charlton Grange Nursing Home, Shepperton, Surrey

Charlton Grange Care Home offers person-centred care that prioritises the physical and emotional needs of residents, alongside effective and personalised nursing packages.

The accommodation is ideal for safeguarding the needs of vulnerable adults within a homely and comfortable atmosphere, being suited to individuals with a physical disability, as well as providing dementia care.

The owners feel strongly that residents deserve to live an active and interesting life, with services based around respect for personal rights and privacy.

Owner: Golden Manor Healthcare (Ealing) Ltd

Person in charge: Alison Hunt-Siwy (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: By prior assessment. Ages 55+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hindi, Panjabi, Punjabi, Polish, Tagalog

Single Rooms: 62

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single from £810 (These prices are only a guideline, please contact Charlton Grange Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charlton Grange Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Charlton Grange Nursing Home has a Review Score of 8 (7.998)

The Review Score of 8 (maximum of 10) for Charlton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Charlton Grange Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.587 for Charlton Grange Nursing Home is calculated as follows: ( (27 Excellents x 5) + (19 Goods x 4) ) ÷ 46 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.411 Points relating to the number of positive Reviews for Charlton Grange Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.4 Target = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charlton Grange Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlton Grange Nursing Home

  • Husband of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

I have always found the care home clean, well run and the staff look after the residents so well. I am so pleased that my wife has been given a room.

How likely would you be to recommend Charlton Grange Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We were greeted by very friendly staff who were helpful and showed us around. The home is clean, nicely decorated and organised. The bedrooms are light and airy with plenty of room. The lounges are big and used for activities. The home has a lovely garden.
They offer lots for the service users.
We enjoyed the visit and look forward to coming again.

How likely would you be to recommend Charlton Grange Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Hunt-Siwy, Peripatetic Manager at Charlton Grange Nursing Home responded to this review on 18 May 2017:

Thank you for your review of our home, Charlton Grange.
We strive to respond and provide good quality care and home experiences and always welcome feedback on how the home is achieving this.

My mum seems to be settling in at the moment although it's early days.

How likely would you be to recommend Charlton Grange Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My family and I have been pleased with the professional way that we have received the care for my wife.

How likely would you be to recommend Charlton Grange Nursing Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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