Charlton Grange Nursing Home

Charlton Lane, Upper Halliford Village, Shepperton TW17 8QN

Charlton Grange Care Home offers person-centred care that prioritises the physical and emotional needs of residents, alongside effective and personalised nursing packages.

The accommodation is ideal for safeguarding the needs of vulnerable adults within a homely and comfortable atmosphere, being suited to individuals with a physical disability, as well as providing dementia care.

The owners feel strongly that residents deserve to live an active and interesting life, with services based around respect for personal rights and privacy.

Owner: Golden Manor Healthcare (Ealing) Ltd

Person in charge: Alison Hunt-Siwy (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: By prior assessment. Ages 55+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hindi, Panjabi, Punjabi, Polish, Tagalog

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charlton Grange Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Charlton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Charlton Grange Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for Charlton Grange Nursing Home is calculated as follows: ( (43 Excellents x 5) + (27 Goods x 4) ) ÷ 70 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.742 Points relating to the number of positive Reviews for Charlton Grange Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12.4 Target = 0.242

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Charlton Grange Nursing Home has a Review Score of 8.4 (8.356) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charlton Grange Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlton Grange Nursing Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    1

My father was resident here from August 2017 - February 2018. I looked at a few homes for him and was most impressed with this one. My judgement proved right. The staff really care about the residents showing them genuine kindness.

How likely would you be to recommend Charlton Grange Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The level of care my mum receives from the care/support staff is exceptional and her safety is always at the forefront. I also feel that she is treated with dignity and respect at all times and I cannot recommend them highly enough. She is encouraged to come out of her room and participate in any activities that are going on. She also has her lunch in the dining area now as opposed to eating in her room.

How likely would you be to recommend Charlton Grange Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have always found the care home clean, well run and the staff look after the residents so well. I am so pleased that my wife has been given a room.

How likely would you be to recommend Charlton Grange Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

We were greeted by very friendly staff who were helpful and showed us around. The home is clean, nicely decorated and organised. The bedrooms are light and airy with plenty of room. The lounges are big and used for activities. The home has a lovely garden.
They offer lots for the service users.
We enjoyed the visit and look forward to coming again.

How likely would you be to recommend Charlton Grange Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Alison Hunt-Siwy, Peripatetic Manager at Charlton Grange Nursing Home responded to this review on 18 May 2017:

Thank you for your review of our home, Charlton Grange.
We strive to respond and provide good quality care and home experiences and always welcome feedback on how the home is achieving this.

My mum seems to be settling in at the moment although it's early days.

How likely would you be to recommend Charlton Grange Nursing Home? Likely

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Average Rating:   4.3 out of 5

My family and I have been pleased with the professional way that we have received the care for my wife.

How likely would you be to recommend Charlton Grange Nursing Home? Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   4.5 out of 5

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