Charlton Grange Nursing Home

Charlton Lane, Upper Halliford Village, Shepperton TW17 8QN
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9.5 54 Reviews
  • Charlton Grange Nursing Home, Shepperton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Please Note: The fees listed are starting rates and may vary based on a comprehensive assessment of the resident’s specific care needs and preferences. Our team is committed to providing a detailed and transparent breakdown of costs to help families understand the full value of the care provided.

These prices are only a guideline, please contact Charlton Grange Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Golden Manor Healthcare (Ealing) Ltd

Person in charge

  • Babalwa Nogwaza (Manager)

Local Authority / Social Services

Admission Criteria

  • By prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)
Are you the Owner/Manager of Charlton Grange Nursing Home? View your Advertising Options

Charlton Grange Nursing Home Reviews (54)

9.5

Charlton Grange Nursing Home has a Review Score of 9.5 (9.531) out of 10, based on 20 reviews in the last 2 years.
Over all time Charlton Grange Nursing Home has 54 reviews.

Overall Experience
  • 35
  • 18
  • 0
  • 1
  • 0
Date Published
  • 54
  • 8
  • 9
  • 20
  • 34
Reviewer Connection to Charlton Grange Nursing Home
  • 24
  • 9
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  • 4
  • 2
  • 1
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Total of 54, showing 41-54
Review from Surinder B (Daughter-in-law of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I placed my mother in law at Charlton Grange last year. The whole process initially was extremely daunting and heartbreaking. They came to see my mother in law in her house and conducted the assessment. From that moment on, I knew that she would be in good hands. The whole team from the carers to the
management were faultless. The carers were able to adapt and ensure that my mother in law settled in very well. Her dementia was extremely well handled by the nurses and carers. Whenever I wished for something to be done, the management team was always on hand day or night to make it happen. My mother in law loved listening to her evening prayers at night:- this was put into action by the team, which meant my mother in law was able to sleep well. The manager was always reviewing medication and was constantly reviewed by the team and management, and I was constantly kept up to date with any changes. Her sensitive approach was extremely heartwarming.
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Review from M C (Husband of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted to Charlton Grange Nursing Home. Her allotted room was well furnished with en-suite. The manager was very open and informative regarding staff who would be attending to my wife. I was very impressed by the nursing staff who were always on hand should I have any queries. Her room
is cleaned regularly and care staff is always available. Contact with Charlton Grange by telephone is excellent and whenever possible phone contact is arranged so that I can speak to my wife.
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Review from Kevin P (Son of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the start of the pandemic, mum was really poorly, we thought it was end of life care stage. Hugely difficult at any time but doubly so with so many measures in place to manage the risk of Covid-19. The staff and care home were amazing, did everything possible to ensure Mum got the drugs and food
she so badly needed. She turned a corner and for that, we will be forever grateful.
Mum seems settled, as much as is possible with mixed dementia, she is clean and cared for, she loves the staff, always hugging and kissing them which speaks for itself.
I would like to express my eternal gratitude for the love and care my mum receives and I wouldn’t hesitate to recommend the home.
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Review from M E (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident from September 2019 she was unhappy with the move from another care home but staff were friendly, patient and caring they pointed out it would take time to settle. Her room was peaceful always clean. She had several visits to hospital each time welcomed back. She grew to care
for the staff who looked after her with incredible care and deputised for us the critical end moments of her life during easter 2020 at the height of the Covid-19 epidemic. The staff were amazing and selfless thank you.
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Review from Tony H (Son of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care Mum is getting at Charlton Grange. The carers are very attentive and kind to her. I have been impressed with the procedures they put in place for the Coronavirus Pandemic, keeping Mum and the other residents safe. Charlton Grange has a friendly atmosphere and we felt very
at home immediately.
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Review from Aisling C (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are all extremely friendly and caring towards the patients. They do everything possible to ensure they are as settled and happy as possible by taking into account personal requirements and individual needs.
They have also been really conscientious and accommodating over the difficult last
few months of Covid-19 restrictions.
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Review from Linda F (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Charlton Grange for about a year now and we’re very happy with the fantastic team of friendly carers and medical staff who look after her. The management team are always happy to listen and have promptly dealt with any concerns we’ve had so overall very satisfied.
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Review from S E (Son of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was understaffed and full of agency staff but the new management have made a lot of changes and confirmed there are only full-time staff.
The rooms are being decorated and there are a lot of changes being made.
It is a lovely nursing home with very caring staff.
I would thoroughly recommend
it. They go the extra mile with all the residents.
We have no complaints at all.
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Review from Gaynor S (Daughter of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was resident here from August 2017 - February 2018. I looked at a few homes for him and was most impressed with this one. My judgement proved right. The staff really care about the residents showing them genuine kindness.
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Review from S S (Daughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care my mum receives from the care/support staff is exceptional and her safety is always at the forefront. I also feel that she is treated with dignity and respect at all times and I cannot recommend them highly enough. She is encouraged to come out of her room and participate in any activities
that are going on. She also has her lunch in the dining area now as opposed to eating in her room.
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Review from David H (Husband of Resident) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the care home clean, well run and the staff look after the residents so well. I am so pleased that my wife has been given a room.
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Review from Julie O (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were greeted by very friendly staff who were helpful and showed us around. The home is clean, nicely decorated and organised. The bedrooms are light and airy with plenty of room. The lounges are big and used for activities. The home has a lovely garden.
They offer lots for the service users.
We
enjoyed the visit and look forward to coming again.
Reply from Alison Hunt-Siwy, Peripatetic Manager at Charlton Grange Nursing Home

Thank you for your review of our home, Charlton Grange.
We strive to respond and provide good quality care and home experiences and always welcome feedback on how the home is achieving this.

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Review from Harold (Son of Resident) published on 6 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems to be settling in at the moment although it's early days.
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Review from George B (Husband of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I have been pleased with the professional way that we have received the care for my wife.
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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Charlton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.531 for Charlton Grange Nursing Home is calculated as follows: ( (149 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 228 Ratings = 4.531
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charlton Grange Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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