Charlton Grange Nursing Home

They have allowed his furniture and this all helps with him settling in. The rooms are of a good proportion and well decorated and look very homely with own furniture and a large wetroom.

The activities keep his mind fresh and he enjoys the interaction with the other residents. The management has been very helpful to us as a family at a time that’s been really difficult and challenging with all the COVID restrictions. The rooms are spacious and comfortable. My only negative comment would be the garden could be a little more brighter, more flowers and with more furniture for the visitors.

My wife was admitted to Charlton Grange Nursing Home. Her allotted room was well furnished with en-suite. The manager was very open and informative regarding staff who would be attending to my wife. I was very impressed by the nursing staff who were always on hand should I have any queries. Her room is cleaned regularly and care staff is always available. Contact with Charlton Grange by telephone is excellent and whenever possible phone contact is arranged so that I can speak to my wife.

I placed my mother in law at Charlton Grange last year. The whole process initially was extremely daunting and heartbreaking. They came to see my mother in law in her house and conducted the assessment. From that moment on, I knew that she would be in good hands. The whole team from the carers to the management were faultless. The carers were able to adapt and ensure that my mother in law settled in very well. Her dementia was extremely well handled by the nurses and carers. Whenever I wished for something to be done, the management team was always on hand day or night to make it happen. My mother in law loved listening to her evening prayers at night:- this was put into action by the team, which meant my mother in law was able to sleep well. The manager was always reviewing medication and was constantly reviewed by the team and management, and I was constantly kept up to date with any changes. Her sensitive approach was extremely heartwarming.

I would like to express my eternal gratitude for the love and care my mum receives and I wouldn’t hesitate to recommend the home.

My mother was a resident from September 2019 she was unhappy with the move from another care home but staff were friendly, patient and caring they pointed out it would take time to settle. Her room was peaceful always clean. She had several visits to hospital each time welcomed back. She grew to care for the staff who looked after her with incredible care and deputised for us the critical end moments of her life during easter 2020 at the height of the Covid-19 epidemic. The staff were amazing and selfless thank you.

I am very happy with the care Mum is getting at Charlton Grange. The carers are very attentive and kind to her. I have been impressed with the procedures they put in place for the Coronavirus Pandemic, keeping Mum and the other residents safe. Charlton Grange has a friendly atmosphere and we felt very at home immediately.

They have also been really conscientious and accommodating over the difficult last few months of Covid-19 restrictions.

Mum has been in Charlton Grange for about a year now and we’re very happy with the fantastic team of friendly carers and medical staff who look after her. The management team are always happy to listen and have promptly dealt with any concerns we’ve had so overall very satisfied.

We have no complaints at all.

My father was resident here from August 2017 - February 2018. I looked at a few homes for him and was most impressed with this one. My judgement proved right. The staff really care about the residents showing them genuine kindness.

The level of care my mum receives from the care/support staff is exceptional and her safety is always at the forefront. I also feel that she is treated with dignity and respect at all times and I cannot recommend them highly enough. She is encouraged to come out of her room and participate in any activities that are going on. She also has her lunch in the dining area now as opposed to eating in her room.

I have always found the care home clean, well run and the staff look after the residents so well. I am so pleased that my wife has been given a room.

We enjoyed the visit and look forward to coming again.

My mum seems to be settling in at the moment although it's early days.

My family and I have been pleased with the professional way that we have received the care for my wife.