"Mum worked in Old People's and Alzheimer's Units for >25 years, prior to her 2016 diagnosis of Complex Alzheimer's and Vascular Dementia.…"
Read all 49 reviews
34 Rooms
Location Type
Care Home
Grosvenor Villas provides accommodation for persons who require nursing or personal care, dementia, mental health conditions, treatment of disease, disorder or injury, caring for adults over 65 ... Read more
"Mum has settled into Lavender Villa really well. The staff are attentive and made her feel very welcome. They have looked after Mum really…"
Read all 8 reviews
40 Rooms
Location Type
Care Home
Lavender Villa is a residential home for people with functional mental health needs. Part of the Grosvenor Villas, the home is one of four bungalow-style villas offering various services.
Lavender ... Read more
"All the staff are really excellent, caring, patient and kind. The nursing staff are very vigilant, and any problem spotted is dealt with…"
Read all 35 reviews
102 Rooms
Location Type
Care Home
Eden Mansions Care Home is situated in Styal, a tranquil suburb near Wilmslow in Cheshire. Set amongst open fields, the home surrounds a courtyard and has several exits onto secure gardens, enabling ... Read more
"I would like to echo everything in my brother's review. Our mum was in Rose Villa for nine months and we had full confidence in how she was…"
Read all 17 reviews
30 Rooms
Location Type
Care Home
Rose Villa is a 30-bed home for residents who require general nursing care. It is a bungalow style villa that is one of four separate villas in the Grosvenor Villas complex. Each has its own ... Read more
"Thank you to the whole team at Grosvenor Villas (GV) for all their efforts with the integration of my father into Bluebell Villa.
The…"
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from £1,650 / week
30 Rooms
Location Type
Care Home
Bluebell Villa is a compassionate, friendly care home in Chester.
There are a wide variety of social activities to suit care home residents interests.
Trained staff give people the high ... Read more
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Residential Care
Dementia Residential Care
Cedar Care Homes Reviews in Cheshire (110)
9.4
Cedar Care Homes has a Group Review Score of 9.4 (9.401) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cedar Care Homes must have a Review Score.
from Karen B (Daughter of Resident) published on 20 March 2026
Submitted via Website • Report
Overall Experience1.0 out of 5
Beware serious neglect!!!
My father developed a urine infection while in this nursing home that was not picked up or treated, allowing it to progress into sepsis.
My dad relied heavily on nurses and carers to meet his basic needs as he couldn't speak, walk and to had to be fed as he couldn't do anything
for himself.
We were called and told dad had a temperature of 39.7 and an ambulance had been called.
When we arrived 30 mins later, staff hadn't even given my dad a paracetamol to bring his temperature down.
We were handed the paracetamol to give to dad 5 minutes after we arrived.
There wasn't a nurse in the building with him either despite calling it a nursing home!!
Carers emptying his urine bag wasn't trained to spot cloudy or foul smelling urine and there was a clear language barrier with carers too.
A complete failure in basic nursing care.
I WOULD NEVER PLACE A LOVED ONE IN THIS NURSING HOME EVER AGAIN!!
Daughter of Richard.
Reply from Rachel Stretch, Rose Villa Manager at Rose Villa (Grosvenor Villas)We are deeply saddened to hear of your loss and extend our sincere condolences to you and your family during this difficult time.
We take all concerns about resident care extremely seriously. Following the issues raised, a full internal review was carried out in line with safeguarding procedures, and the matter was referred to the appropriate external authorities. We have cooperated fully and remain transparent throughout this process which is on-going.
While we are unable to comment on individual clinical details publicly, we want to reassure you that the health, safety, and wellbeing of our residents is always our highest priority. Our team is committed to delivering compassionate, high-quality care and to continually improving our practices.
We appreciate you sharing your feedback. If you would like to discuss your concerns further, we would welcome the opportunity to speak with you directly.
from K O (Son of Resident) published on 25 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Thank you to the whole team at Grosvenor Villas (GV) for all their efforts with the integration of my father into Bluebell Villa.
The team are very professional and attentive and have demonstrated an excellent approach to the care of my father. They are always very respectful and have a lovely manner
towards all the residents and relatives.
The management team (K&J) been very helpful and proactive and have ensured good communications throughout.
The building is well maintained and is always very clean.
It is also evident Grosvenor Villas has an excellent relationship with the local GP practice / surgery. Something we hadn't considered at the time of selecting Bluebell but is very beneficial.
from William B (Son of Resident) published on 2 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum worked in Old People's and Alzheimer's Units for >25 years, prior to her 2016 diagnosis of Complex Alzheimer's and Vascular Dementia.
This review covers Mum's residence at Orchid Villa, April 2023, ongoing. Orchid was our choice due to the clearly caring nature of the diverse, welcoming, engaged
and motivated staff, at all levels, & good facilities.
This was validated in the first 20 months, with excellent personal and mental health care, facility, cleanliness, & staff/resident/family engagement. Management knowledge, experience, consideration of residents, events, & overall care were excellent, plus support of junior staff & coms between management & families created a warm community atmosphere,.
A change in management c. 12 months ago, led to a less engaged culture, with management more distant, with less coms.
An interim manager has been in place several months. This excellent decision has managed to restore the warm, supportive, engaged team, which should be maintained.
from C W (Relative of Resident) published on 15 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My review is for the last 2 months, where i have seen the home return to the higher standards, held by the previous nursing manager, who sadly left just under a year ago. The whole atmosphere has changed in the past 2 months, staff seemed less stressed and the residents more settled. I have always been
happy with the care my Uncle gets and with his main carers. He can be very challenging and they have an agreed plan for the team to follow which is reviewed regularly and i am kept informed by the carers and nursing management of any changes, incidents and concerns, professionally and with genuine emphathy. For me, the care is one of the important factors and one the main reasons we choose the homes we do for our loved ones. Well done for the recent changes, long may they continue.
Reply from joanna Kula, Villa Manager at Orchid Villa (Grosvenor Villas)Thank you so much for your kind review. Your kind words mean a lot to us as a team. We are striving for continues improvement and we are happy that this is noticeable and appreciated.
from Karen S (Daughter of Resident) published on 31 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has settled into Lavender Villa really well. The staff are attentive and made her feel very welcome. They have looked after Mum really well and nothing is too much trouble.
As a family, we all feel relieved as we know that Mum is in a place of safety and is happy.
Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)It's reassuring to hear your Mum is safe and happy in our care. Thank you for the positive review, Lavender villa.
from S J (Daughter of Resident) published on 25 December 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
I have previously written a review when Dad first came to the villa over 2 years ago.
A big hole was left when the nurse/manager left. She was something very special. The carers were and still are amazing, working through different and changed circumstances.
In the last month or so, through sad circumstances
there has been another change of management. Since this has happened you can visually see changes happening for the better. The villa seems a happy place. Staff seem happier. The residents are active and involved in activities if they are able.
There appears to be a new way of working, and at least one carer is always available in the lounge, in case of any issues.
The cleanliness of the villa is always good. The lounges have been re-arranged for residents to actively sit at the tables for food if they're able.
I've always been happy with the staff and how they look after Dad, but it's nice to see his "home" becoming that again.
from H W (Husband of Resident) published on 16 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My wife has been a resident at Orchid Villa for 15 months. Placing your LO in a home is the hardest decision you can make but I have not regretted choosing Orchid. The home has long, wide bright corridors which is important as my wife (61) is physically fit and needs to exercise. The staff are very
attentive and caring, every one of them. The food is varied and good proportions. And when I leave after a visit I'm comforted in knowing that she is being looked after so I don't need to worry. I totally recommend this home
Reply from joanna Kula, Villa Manager at Orchid Villa (Grosvenor Villas)Thank you so much for your kind words. It is a pleasure to look after your wife. Staff always try to create homely environment and to provide the best quality care.
from Liz G (Daughter of Resident) published on 14 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to echo everything in my brother's review. Our mum was in Rose Villa for nine months and we had full confidence in how she was being looked after from the very start. We thought the level of care couldn't be improved, and yet somehow, in mum's final days, it seemed to go up a gear. The
staff went out of their way to ensure not only mum's comfort but ours too. We spent many hours at Rose Villa during mum's last few days and the staff were always there, keeping a discreet but watchful eye on mum and us, and they were there to support in any way we needed. We also met the night staff for the first time and were greeted with exactly the same friendliness and empathy that we were accustomed to.
The staff at Rose Villa do not just care, they love, and this shines through. We have been back a couple of times since mum passed away and it genuinely felt like visiting family; and that just sums up Rose Villa.
Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You very much for your lovely comments. The staff do genuinely care for each individual living on Rose Villa.
from C S (Son of Resident) published on 24 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
A preliminary visit to Rose Villa (after visiting other homes), left us with a very good feeling, after which, we decided that our mum would be well cared for there, following her discharge from hospital at the beginning of this year. With each visit, this feeling was confirmed; every member of staff
who we encountered, was pleasant and welcoming, and it soon became clear that the work they do there is so much more than just a "job", and with courtesy, respect, love and affection shining through in everything they did, mum's dignity was always assured. Staff who had been most regularly involved in mum's care, came to say their goodbyes to her, at the end of their shift, when, very recently, the end was so near, and that meant so very much to us. They are diamonds, each and every one of them. Treasure them and look after them. We would not hesitate, for a second, to recommend Rose Villa to anyone.
Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your lovely feedback. We will continue to treasure both residents and staff on Rose Villa.
from C F (Mother of Resident) published on 7 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I come to see my daughter every 2 weeks with my sister. Every time we come we are met with outstanding staff. The staff are lovely! Always so helpful, friendly and always smiling! The Villa is always spotless and they arrange lots of activities/visits.
Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)Thank you from our entire team for putting in the extra time to write this positive review. We are very happy you look forward to visiting your Daughter and the staff are helpful and friendly.
from Janene H (Daughter of Resident) published on 22 September 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I find the care at Orchid Villa good on the whole. The staff are friendly, and reasonably attentive.
Recently, there has been a decline in the activities available since the activities coordinator changed roles. There is very little offered now. One member of staff in particular is exceptional and
from Elizabeth L (Granddaughter of Resident) published on 2 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My nan is in Lavender Villa. I don't get to visit too often due to living far away.
Whenever I do, staff are extremely welcoming and friendly, always offer a drink and cake. They always have a smile.
The building is always spotless and staff are always available to help with anything.
Always lovely
to visit.
Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)Thank you for your positive feedback. It is wonderful to hear the staff do a great job, we hope you continue to have lovely visits with your Nan.
from Gail D (Daughter of Resident) published on 2 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
It is always a pleasure to visit Lavender Villa - the staff are amazing! They are always polite and obviously care a lot for the job they do.
Keep up the good work!!!
Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)Thank you very much for your reply, this is really positive. It is wonderful to read the staff are doing amazing work.
from Jean C (Wife of Resident) published on 1 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All the staff at Rose Villa are amazing. I can find nothing at all to complain about. My husband has been a resident since May 2023 and is as settled and contented since he arrived.
Food, nursing, activities all first rate. I visit daily and am always welcomed warmly. I cannot recommend all aspects
of my husband's highly enough Well done Rose Villa.
from M W (Son of Resident) published on 23 June 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Lavender Villa is a warm, friendly, and caring care home. Staff are so welcoming, helpful and professional. They are brilliant! It really feels like 'home from home'. We know that mum is kept safe and well. She is always looked after and taken care of. Thank you so much!
Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)Thank you very much for your kind words, it is a pleasure to have you and your family come and visit. The team really appreciates the positive feedback.
from A W (Husband of Resident) published on 23 June 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
We are so pleased to say that my wife is doing so well here at Lavender Villa. The staff are so helpful and caring and go above and beyond.
Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)We are truly grateful for your kindness and support. Thank you for the positive feedback.
from K S (Daughter-in-law of Resident) published on 28 May 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Our relative only spent a few weeks in Rose Villa for end of life care, but the care and attention they received, and the care the staff showed to our family during a very difficult time was excellent. Staff were caring and compassionate, and the home was well maintained and well managed. Thank you
to everyone for making a very difficult time just a little bit easier, we will always be grateful.
from Joyce D (Wife of Resident) published on 28 February 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All the staff are really excellent, caring, patient and kind. The nursing staff are very vigilant, and any problem spotted is dealt with immediately. I can't praise them enough. It is always spotlessly clean and welcoming. All the family are glad he is being card for at Eden Mansions.
from C H (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My father spent almost 3 years in Eden Mansions March 2022 and January 2025. The care and support that he received was exemplary. All of the staff including the auxiliary staff were helpful friendly, supportive and very hardworking. Nothing was too much trouble and my dad always looked clean, well dressed
and well kept. It was no secret that my dad was a very challenging resident when he first arrived at Eden Mansions but the patience, care, understanding and professionalism shown to him was amazing. The emotional support shown to me and my family has been truly amazing. I cannot thank all those involved in his care enough. I have donated a bird table to Stanneylands, where in good weather my dad found happiness watching the birds. I hope the staff and residents can enjoy and remember my dad. Thank you to all of the wonderful kind people who worked at Eden Mansions you will remain fondly in my thoughts.
from J W (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Since my mum arrived in June 2024 we have been so pleased with the care. All the staff are friendly and treat my mum with respect. I now feel mum has been made to feel safe, which at home she wasn't. I haven't felt that I have anything negative to say about Eden Mansions, we are very pleased with mum's
care. All the staff in Ashley Care are great and feel they care. Also, the food is great.
Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential HomeThank you for taking the time to feedback to us at Eden Mansions, it is lovely to hear that you are so pleased with the care we are providing for your mother. I will pass this on the team on Ashley villa and the kitchen team. Thank you again for great review.
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