Swallowcourt Ltd in Cornwall | 6 Care Homes

Review of
Ponsandane Care Home
from A R (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mum has been at Ponsandane since March 2023. She had been living alone (at almost 91) and was not in a good place when she was admitted with none of the family expecting to see much improvement. I'm happy to say that she has thrived at Ponsandane and made a spectacular come-back that surprised us

all. I believe this is due to the care and attention she has received and continues to receive, from Day 1. The staff are kind and caring, the facilities are warm and clean. My mum always has clean clothes and we have never noted any personal hygiene issues. The food is (according to mum) very good. The home itself is bright, spacious and cheerful and there is a lovely garden that the most able residents can use during the summer months. There are plenty of activities organised for those who wish to take part, but there is no pressure to do so.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from Amanda S (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

The care home has an open-house policy, which means family can visit at any time & the staff are always friendly and welcoming.

The rooms are on the smaller side, but when several family members are visiting we are able to sit together in the Peacock Lounge, which is a comfortable space and has

a hot drinks machine available.

The home offers a good variety of activities during the week which help keep residents engaged. They also have a minibus and regularly take residents out on trips.

The food is good and the head chef makes a real effort to cater for the needs and preferences of all residents.

One thing that concerns the family is that when my relative asks for morning coffee they do not always receive their drink, despite having sometimes asked 2 or 3 times. There have been a couple of occasions where a family member who's visiting later has had to go make it.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you for your wonderful feedback, we're so pleased you appreciate our open-house policy, friendly staff, comfortable Peacock Lounge, varied activities, outings and tailored food.

We take your concern about morning coffee very seriously and sincerely apologise that requests have not always been met. I have fed this back to the Home Manager

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Review of
Ponsandane Care Home
from Alison R (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

Mum has had many visits to Ponsandane for respite.
I cannot speak highly enough of all the staff. When you walk through the door the place feels like a real home from home. Everybody is very friendly and they go out of their way to help you.

The home is spotless and they are constantly cleaning

the place so that it always smells fresh.
The food is good and mum's diet is extremely well catered for.
The nursing care is very kind and professional.
I would not hesitate to recommend Ponsandane to anyone.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from Sandie S (Sister of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

My sister in law was a resident for 2 years. A stroke victim who had lost the use of her right side and confined to a wheelchair. To add to that she had aphasia so putting a sentence together was impossible for her. The carers at Ponsandane were kind, caring and endlessly patient with her. Her brother

and I are eternally grateful to every member of the team from clinical care, personal care, the cleanliness of the home and the wonderful kitchen staff.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from Nicola R (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Ponsandane Care Home is a lovely home with a warm and happy atmosphere.
All the staff are kind, caring and considerate and work very hard.
Most of the meals are delicious and sometimes my dad has second helpings.
Some of the residents went out for a trip to Mousehole to see the Christmas lights

which I know my dad enjoyed going out too very much.
The staff let us put up balloons and banners for dads birthday and we had a little family get together which was so lovely to all be part of together.
It feels homely at Ponsandane and can only thank the staff for all they do.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from Rachel D (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Dad spent his last few weeks of life at Ponsandane.
The staff very excellent. They cared for dad he was always clean and tidy. His room was always clean. The whole of the home was constantly being cleaned and maintained. If there was an issue it was dealt with straight away. Would fully recommend this

care home.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from Samantha B (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

Last year, my beloved, independent mum had a fall which led to hospital admission and then a series of serious, persistent bouts of pneumonia. We were very worried we would lose her but in August we were told she had to leave hospital and we had to find a care home for her. From the start, Hilary and

everyone at Ponsandane were extremely helpful - always polite, kind and understanding. I had never imagined my mum would be able to settle in a care home but within a very short time she was settled and happy - much to all our amazement! She speaks so highly of the staff and every aspect of her care. Her room is lovely, full of all her bits and pieces and always very clean as is my mum, who always looks immaculate tucked up in her comfortable bed.
Mum recently celebrated her 90th birthday and Ponsandane laid on the most wonderful afternoon tea for her, family and friends. The room was beautifully decorated and everything had been prepared with such care and attention.
Thank you Ponsandane.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from B L (Granddaughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

I have found all of the staff to be very caring, polite and nothing is too much trouble.
They have kept me well informed with my Nans care.
I'am very grateful for the care they are providing, as it must be challenging at times.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from S H (Son of Resident) published on 6 January 2026 Submitted via Website • Report

Overall Experience

My father was a fiercely independent man. However in Sept 2025 he told everyone that remaining in his flat, even with significant support was no longer sustainable. We found a space for him at Ponsandane. The review and assessment process felt seamless. The clinical lead - Beth visited dad and confirming

that they could cater for his needs. The administration progressed well despite much of it being done at a significant distance. There are a few hurdles to address all of which was sorted out quite easily. Hilary was very efficient. When dad arrived into the home he was ushered into the dining room for a good meal. This allowed time for my wife to set up his room with his property so that he would feel at home. Once in the home he was very supported by Hilary and Beth. ALL the staff were active is supporting him. He was very happy well cared for and accepting of the help he was offered. He took part in the events run in the home. His last days were happy, safe, calm and relaxed.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Breage House
from Janet F (Mother of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Breage has been a godsend or my daughter who is very settled, happy and showing her personality more & more.
She has a lovely room here and has taken part in a lot of activities. She loves to go out even just a car ride. The staff and management are all very careful & mindful of her needs.
Her room

is kept clean & nice & she is always dressed well.

Reply from Alex Davies, Group Marketing Manager at Breage HouseThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from Vicky B (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

Our family have been so impressed with the care our father has received in Ponsandane. They have open visiting, the food is good and plentiful, and there is a cafe area where you can have a hot drink with your loved one. The communication and care are outstanding. The activities coordinator has gone

out of her way to help him settle in and involve him in activities. They have taken him to the pub. He is a smoker, and this is facilitated by allowing him outside to smoke. The building is a bit shabby (currently being done up) and we wish our Dad had a room large enough to allow us to sit down when visiting him (on the waiting list for a bigger room), but those are small and unimportant things compared to the brilliant care. Proof of that is how much better physically he is now he is there, compared to how unwell he was at home and in hospital. He had multiple physical issues and they have improved every one. We all think that if ever we need care, we would be very happy in Ponsandan

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from W C (Niece of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

I have always found all members of staff very considerate and helpful. The care is second to none. I must praise the carers who are very happy in their work. They do not stop.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Homehank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from David S (Son of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

Ponsandane house is a well kept home it's always looks clean and tidy as you enter. however the security could be better I could go anywhere in the building and not get stopped.
The staff are friendly but could wear name badges.
Residents are sometimes left in the lounge area with no staff checking

them as I've had to help Residents.
When doing personal care signs are on doors but sometimes not used
I've had to ask for different options on food.
The staff could be more attentive but would help if you needed it. it's just other things that need looking at.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you for reaching out and sharing your concerns with us. We genuinely appreciate you taking the time to provide this feedback, as it is essential for us to review and improve our practices. We are already feeding this information directly to the relevant team members for immediate review. Please feel free to schedule a time to speak directly with the Home Manager or Clinical Lead at your conveniencewe welcome the opportunity to discuss this further with you in person.

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Review of
Ponsandane Care Home
from Penny M (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum was admitted for emergency respite due to my dad breaking his hip. We had previously been to sort out upcoming care for pre planned operation.
The whole experience from start to finish has been exceptional. The care staff, nurses and everyone working there has made the whole situation easier.

It was a home from home setting with the friendliest approachable staff in every role. So much care given!

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review of
Ponsandane Care Home
from Donna M (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Oh my god, can't recommend Ponsandane enough. From beginning to end the care and treatment we received as a whole family no words can explain. If anyone is looking for a home for their loved ones then look no further than Ponsandane as everyone is amazing. The rooms are homely the food is brilliant

and the staff are amazing nothing was never too much trouble and always smiling and welcoming. Mum felt safe and happy which took a lot of stress off our shoulders during a traumatic time.

Reply from Kim Pankhurst, Head Of Operations at Ponsandane Care HomeThank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback. Kim

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Review of
Poldhu
from Jo B (Friend of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

It was our first visit to a dear friend who is now a resident at Poldhu. Everyone was so friendly despite being busy.
We were taken to the lounge to chat with him. Lovely environment with lots of seating , very light and airy.
Staff treated both him and us with huge respect. We were impressed with

how settled and calm our friend appeared. It was so nice to feel so welcome and it is clear he is happy and settled.
Thank you so much for all you are doing for him

Reply from Kim Pankhurst, Head Of Operations at PoldhuThank you for your review. We are please to support you and your friend and look forward to welcoming you again soon.

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Review of
Trevaylor Manor Care Home
from Jane W (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

I find Trevaylor Manor a clean pleasant and very friendly care home. Staff are always willing to accommodate visitors and I enjoy seeing my mum. I don't agree with the costs and how much you have to sacrifice to maintain your loved one in care.

Reply from Alex Davies, Group Marketing Manager at Trevaylor Manor Care HomeThank you for your review, we will ensure that these are passed on to the team at Trevaylor Manor.

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Review of
Station Villa
from F O (Sister of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

She has lived at Station Villa since the 1970's. The care home has changed hands, continually improving facilities. The atmosphere in this home is just that - a home. She has had a happy, safe life here, which I hope will long continue. She now has some health issues which the staff handle kindly, sympathetically.

Always addressing problems quickly. We have been very lucky to have her in loving safe hands.

Reply from Alex Davies, Group Marketing Manager at Station VillaThank you for your kind review. We will share with the team. We appreciate your feedback.

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Review of
Ponsandane Care Home
from Dot M (Sister of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Delighted with the way my brother is treated. He seems happy/contented and is always treated with respect. Visiting only very infrequently due to the distance from our house to the care home. I can't answer all the questions. But what I have seen has been exemplary.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care HomeThank you for your kind review. We will share with the team. We appreciate your feedback.

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Review of
Cross Keys
from Ann T (Mother of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

My son has lived at Crosskeys for 13 years, he is extremely happy. Crosskeys is a lovely place, they feed them well and get lots of attention. The staff are brilliant, all of them, they pick me up from home to visit my son and they and take me out for dinner with him, they help me maintain contact.

I am so happy we found them, they have made a huge difference to our lives.

Reply from Alex Davies, Group Marketing Manager at Cross KeysThank you for your kind review. We will share with the team. We appreciate your feedback.

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Care Homes Owned by Swallowcourt Ltd in Cornwall

Swallowcourt Ltd Locations in Cornwall (6)

Swallowcourt Ltd Reviews in Cornwall (155)

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Breage House

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Ponsandane Care Home

Poldhu

Trevaylor Manor Care Home

Station Villa

Ponsandane Care Home

Cross Keys

Awards / Recognitions (7)

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