10 Crabmill Lane, Coventry CV6 5HA
from £1,200 / weekSize 29 rooms
- Older Person Care
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Care Homes Owned by Whitelodge Alveley Ltd in West Midlands
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Review
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Review
Score(the average from all locations with a review score)
Care Homes Owned by Whitelodge Alveley Ltd
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Whitelodge Alveley Ltd Locations in West Midlands (1)
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Whitelodge Alveley Ltd Reviews in West Midlands (8)
8.8
Whitelodge Alveley Ltd has a Group Review Score of 8.8 (8.784) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Whitelodge Alveley Ltd must have a Review Score.
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Review of Norton Grange Nursing Home from Tracey G (Daughter of Resident) published on 27 October 2025 Submitted via Website•
Overall Experience
Norton grange has a homely atmosphere. My dad feels very settled as if he was still at home. The staff are friendly and down to earth and always have a friendly smile and happy to assist with anything that is required to help my dad. I am made to feel very welcome when I visit and am always...
Norton grange has a homely atmosphere. My dad feels very settled as if he was still at home. The staff are friendly and down to earth and always have a friendly smile and happy to assist with anything that is required to help my dad. I am made to feel very welcome when I visit and am always updated on my dads wellbeing. The staff fully engage on all levels with my dads care whether it be conversations about his family or managing his medical conditions. The food is varied from day to day and plenty of snacks and drinks available throughout the day. The staff celebrate all occasions with the residents and this can be seen with the creative art work displayed depending on what they are celabrating.
Overall I am very satisfied with my dads care and as long as he is happy, I am happy.
↩Reply from marie hall, manager at Norton Grange Nursing Home
good morning Tracey,Thank you so much for the review and scores, they are really appreciated.
i am so happy that your father is happy here, he makes our days brighter, with his cheeky smile, singing and dancing and of course your mum, yourself and your beautiful family, you all bring a happiness into the home.
many thanks
Marie
Review of Norton Grange Nursing Home from Elizabeth M (Daughter of Resident) published on 27 October 2025 Submitted via Website•
Overall Experience
The care my Dad has received over the past 18 months at Norton Grange has been consistently good. He is treated with the utmost respect and dignity as are we are when we visit.
Everyone is very welcoming and treats you as part of the Norton Grange family. I am always reassured that my Dad is...
The care my Dad has received over the past 18 months at Norton Grange has been consistently good. He is treated with the utmost respect and dignity as are we are when we visit.
Everyone is very welcoming and treats you as part of the Norton Grange family. I am always reassured that my Dad is receiving good care.
The team are all really hardworking and supported by a great manager and her staff. I am grateful for all they do.
↩Reply from marie hall, manager at Norton Grange Nursing Home
good morning Elizabeth,Thank you so much for the review and the scores. we appreciate all feedback and i see there are some stars missing. if you would like to pop in for a chat and put our heads together for some ideas of how we can improve our services, 2 minds are better than 1.
i am pleased...
good morning Elizabeth,Thank you so much for the review and the scores. we appreciate all feedback and i see there are some stars missing. if you would like to pop in for a chat and put our heads together for some ideas of how we can improve our services, 2 minds are better than 1.
i am pleased that you feel part of the Norton Family, as that is what we aim for, ensuring the residents and their relatives are treated like our own family.
many thanks
Marie
Review of Norton Grange Nursing Home from Gary E (Son of Resident) published on 21 October 2025 Submitted via Website•
Overall Experience
The staff are excellent very kind and caring manager is welcoming look after my mum well help her out and keep her active they really care about the residents and keep you updated verybhappy with service
The staff are excellent very kind and caring manager is welcoming look after my mum well help her out and keep her active they really care about the residents and keep you updated verybhappy with service
↩Reply from marie hall, manager at Norton Grange Nursing Home
Hi Gary,thank you so much for the review and rating.
we really appreciate it.
many thanks
Marie
Review of Norton Grange Nursing Home from P J (Daughter of Resident) published on 8 October 2025 Submitted via Website•
Overall Experience
Our mum has been here since march and I have not had any problems. The care staff are so friendly, the nurse are knowledgeable and very patient. The manager Marie has an open door policy and we can pop in any time for a chat
Our mum has been here since march and I have not had any problems. The care staff are so friendly, the nurse are knowledgeable and very patient. The manager Marie has an open door policy and we can pop in any time for a chat
↩Reply from marie hall, manager at Norton Grange Nursing Home
good afternoon P J,thank you so much for the review. Here at Norton, our aim is to ensure that all residents are treated as individuals with person centred care.
This is their home now and we encourage families to bring in personal items of the resident to ensure their rooms are tailored purely...
good afternoon P J,thank you so much for the review. Here at Norton, our aim is to ensure that all residents are treated as individuals with person centred care.
This is their home now and we encourage families to bring in personal items of the resident to ensure their rooms are tailored purely for them.
please call in to the office at any time for a chat or if you have ay concerns.
many thanks
Marie
Review of Norton Grange Nursing Home from Mark W (Son of Resident) published on 5 September 2023 Submitted via Website•
Overall Experience
My mum has been well taken care of since April 2019. Staff are friendly and helpful. Concerns I raise regarding my Mum's various health concerns are listened to and actioned.
My mum has been well taken care of since April 2019. Staff are friendly and helpful. Concerns I raise regarding my Mum's various health concerns are listened to and actioned.
↩Reply from Simon Badland, Proprietor at Norton Grange Nursing Home
Many thanks for taking the time to review your mum's care and the home. In regards to your scoring on food and drink, please feel free to speak to the manager and the cooks with suggestions of your mum's likes/dislikes. We are always happy to except input of ways to improve the care of our residents.
Review of Norton Grange Nursing Home from Heidi C (Daughter of Resident) published on 21 August 2023 Submitted via Website•
Overall Experience
I find that Norton Grange Nursing Home is an excellent residence for my dad who moved in April 2023. All of the staff are extremely caring and treat my dad with dignity and respect. I visit my dad on a regular basis and nothing is too much trouble for any member of staff. I am always greeted in a...
I find that Norton Grange Nursing Home is an excellent residence for my dad who moved in April 2023. All of the staff are extremely caring and treat my dad with dignity and respect. I visit my dad on a regular basis and nothing is too much trouble for any member of staff. I am always greeted in a positive manner. Everywhere in the home is always clean and tidy and I feel very pleased that my dad is being looked after so well even when he can be very stubborn at times.
↩Reply from Simon Badland, Proprietor at Norton Grange Nursing Home
Thank you Heidi for your kind words and positive ratings.Here at Norton, we like to encourage families to visit as often as possible, to maintain the relationships and to keep the same quality of life the resident had before coming into a home. Maintaining a homely environment is essential for our residents, so they can adapt better to their new surroundings.
Many thanks.
Review of Norton Grange Nursing Home from Linda S (Daughter of Resident) published on 6 February 2023 Submitted via Website•
Overall Experience
Dad went into the care home with dementia, we knew the challenges would be extremely difficult. We were treated as a family extremely well we were offered refreshments each time, could go in and look at his room, kept in the loop about everything. I don't think I have met staff so friendly.
I as...
Dad went into the care home with dementia, we knew the challenges would be extremely difficult. We were treated as a family extremely well we were offered refreshments each time, could go in and look at his room, kept in the loop about everything. I don't think I have met staff so friendly.
I as my dad's primary carer have been really struggling as this happened very quickly after having his covid jabs, so my life has been turned upside down.
The manager was fabulous, let me talk and talk about how I was struggling and told me to come anytime at all even to just talk, they bent over backwards for my dad which I thank them for because if I am struggling I can't imagine how he feels.
I as my dad's primary carer have been really struggling as this happened very quickly after having his covid jabs, so my life has been turned upside down.
The manager was fabulous, let me talk and talk about how I was struggling and told me to come anytime at all even to just talk, they bent over backwards for my dad which I thank them for because if I am struggling I can't imagine how he feels.
This home isn't in a posh postcode but it delivers the best service from the cleaners to the manager and everyone in between our experience is second to none and for that, I thank them.
↩Reply from Simon Badland, Proprietor at Norton Grange Nursing Home
Hi Linda, thank you so much for the review. It was a pleasure to have your father with us and to support you and your family through this difficult time.
Please feel free to pop in anytime for a chat and a cuppa.
Many thanks
Review of Norton Grange Nursing Home from Lin K (Partner of Resident) published on 29 May 2019 Submitted via Postal Card•
Overall Experience
My partner has only been in Norton Grange a short while but it's the best home he's been in. This is the fourth. The manager has incredible staff, there is nothing they would not do for you. The home is laid back but run effectively. It's clean and the food is lovely and plenty of it. I know my...
My partner has only been in Norton Grange a short while but it's the best home he's been in. This is the fourth. The manager has incredible staff, there is nothing they would not do for you. The home is laid back but run effectively. It's clean and the food is lovely and plenty of it. I know my partner's happy there and that means a lot to me to leave him in safe hands. I do hope this will be his home forever.
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