Care Home Owned by Whitelodge Alveley Ltd in Worcestershire
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Worcestershire for Whitelodge Alveley Ltd are showing below.
View the details of all 6 locations (with 100 reviews) owned by Whitelodge Alveley Ltd
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Whitelodge Alveley Ltd Locations in Worcestershire (1)
Appletrees Care Home
9.0
25 reviews
242 Stourbridge Road, Catshill, Bromsgrove B61 9LE
"The care home has been really good for our aunt. They have treated her with respect and looked after all her needs and we would like to say…" Read all 25 reviews
Location Type Care Home
Appletrees Care Home Residential and Nursing Care Home promises exceptional care at a fair price. It provides specialist 'home-from-home' residential, nursing, dementia and challenging behaviour care where the dedicated team treats your loved one… Read more about Appletrees Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 46 Rooms
- from £800 / week
Other Care Groups you may be interested in:
Whitelodge Alveley Ltd Reviews in Worcestershire (25)
9.0
Whitelodge Alveley Ltd has a Group Review Score of 9.0 (9.041) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Whitelodge Alveley Ltd must have a Review Score.
Review of
Appletrees Care Home
from R D (Husband of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
First thing noticed - no smells. The building is well lit. The staff are very efficient and caring, this includes the cleaners. The staff are also very friendly. The room is very spacious and includes a television and hand basin. Food is very good and varied. Regular tea breaks with biscuits quite often
during the day. Overall a pleasant atmosphere.
Reply from Susan Anslow, Registered Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from David C (Nephew of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home has been really good for our aunt. They have treated her with respect and looked after all her needs and we would like to say a big thank you for what you do and to all the staff at the care home.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from J W (Friend of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Happy with what we have seen when visiting the resident. They seem happy and the carers are very supportive and interact with the residents. They seem happy rooms are always very clean when ever we visit as are the lounges and television rooms.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from Helen P (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise Appletrees enough for the exemplary care my mom has received since moving there earlier in the year.
The staff are amazing with seemingly unlimited kindness and go above and beyond to make sure mom is settled and happy.
Communications are excellent and I feel very welcome when I make
The staff are amazing with seemingly unlimited kindness and go above and beyond to make sure mom is settled and happy.
Communications are excellent and I feel very welcome when I make
my regular visits.
The food is superb, mom's room is delightful and the whole place is kept to a very high standard of cleanliness.
Staff have quickly got to know mom and assist her in every way they can to support her failing memory.
I would absolutely recommend Appletrees to anyone who is looking for a genuinely wonderful home for their loved one.
The food is superb, mom's room is delightful and the whole place is kept to a very high standard of cleanliness.
Staff have quickly got to know mom and assist her in every way they can to support her failing memory.
I would absolutely recommend Appletrees to anyone who is looking for a genuinely wonderful home for their loved one.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from D H (Brother of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good friendly staff and management. Any questions answered as required.
Reply from Susan Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from P R (Friend of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From day one I have felt very welcome. They are very caring with everyone they look after even if you are not a resident. It has a very warm feeling.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from Barbara W (Wife of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very caring, friendly, always helpful, very organised, clean, rooms very clean and tidy. Everyone is polite and friendly. No smells. It is a very happy care/nursing home. Cannot find fault in anything.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from R T (Granddaughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I would avoid this home. They claim to have an activities programme but no activities are evident. The bar area is for show! Residents are left in their beds or sat in a chair. They left my grandad in bed for months claiming it was his choice or that he was too large for a wheelchair. They constantly
called him bariatric and a very large man in front of him but he weighed between 18 and 19 stone - far from 25 stone! We provided a tv and a smart speaker for music but they would rarely turn either on. His hair was greasy and not washed.
No referrals were made to physio, OT, etc. unless we actually met the doctors ourselves.
They would wedge him in tiny wheelchairs that would rise with him when hoisted. They also cut skin from his finger when cutting his nails causing bleeding and did not inform us.
They sent 1 day's worth of diabetic medication on transfer and had none on order, so would have run out.
There are a few nice carers, but they have no chance!
We referred to the Safeguarding Team, due to our many concerns.
No referrals were made to physio, OT, etc. unless we actually met the doctors ourselves.
They would wedge him in tiny wheelchairs that would rise with him when hoisted. They also cut skin from his finger when cutting his nails causing bleeding and did not inform us.
They sent 1 day's worth of diabetic medication on transfer and had none on order, so would have run out.
There are a few nice carers, but they have no chance!
We referred to the Safeguarding Team, due to our many concerns.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from D L (Daughter of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I recently removed my Mom from Appletrees due to lack of 'care'. The residents are bored, there is no stimulation for them at all. As my Mom's care needs increased they were unable to meet them and rather than tell us they just muddled on, which really wasn't helpful.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from M R (Nephew of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My aunt is very well cared for. Always clean and dressed, the staff are on hand for any questions we may have.
Reply from Susan Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from R D (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Appletrees, previously another name, which changed overnight without notice, is an appalling place that is not fit to be called a care home. Management are shocking and really do not care at all. Don't trust a word, they lie. I was told they put up with my mom’s incontinence! My mom would walk round
in circles like a dog alongside other residents equally bored, told constantly to sit down. Residents had no stimulation, sat opposite each other wailing for attention. I need to alert anyone who considers this home to run. I saw first-hand how they are all treated. Residents spend their time staring into space. The outdoor space is a small, claustrophobic space, the only accessible place is littered with used cigarettes and broken dirty chairs. They claim to be specialists in care but they have no understanding of dementia, behaviour is reprimanded as if they choose to forget! It’s not enough to feed and water our elderly, they deserve so much more. I really hope the care quality team are keeping their eyes open!
Reply from Julie Rotchell, Operational Director Registered Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from N M (Next of Kin) published on 12 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff always go above and beyond to help me when I visit, my auntie thinks they’re all wonderful, never has a bad word to say about any of them, always smiles, fresh and clean. My auntie‘s room is always nice, clean and freshly made bed. The food always looks really nice and smells amazing.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from Zoe S (Sister of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are very friendly, helpful and kind to the patients. There is a real sense of 'family'. My sister has received very much encouragement to gain her mobility back, having lost confidence through neglect while in another care facility.
This positive treatment, consideration of personal needs and
This positive treatment, consideration of personal needs and
friendship gives a lot of comfort to patients and their families.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from Elizabeth B (Sister-in-law of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Always have found everyone who works here to be most responsive and helpful. If we need to speak to staff, for whatever we might need to question/ask, we have always had a quick meet-up. Everyone is charming and polite. Our family member is treated with the utmost respect and care for her immediate
needs. Our family member is very happy here. All her needs are met.
Reply from Sue Anslow, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from M P (Son of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Rooms are clean and tidy. Staff are friendly. Nursing staff are helpful. Mum is warm and comfortable.
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Review of
Appletrees Care Home
from S G (Niece of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
There has been much improvement at the home, all of the staff are friendly ,kind and approachable. The new manager really has already made a difference, the place feels cleaner and more homely. My auntie is feeling much more settled and staff have been kind and patient with her.
Reply from Daniela Nicoara-Barza, Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from D C (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has been a resident for nearly three years and I have always been impressed with the care and attention given to her by all the staff. Also the management team are very efficient, and are always ready to answer any questions and put us at ease. My father phones every day to inquire about how
my mother is and the staff are always pleasant and informative in their response.
Reply from Daniela Nicoara-Barza, Home Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from T A (Son of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great place, friendly and helpful staff, made Mom feel at home from the start, appears clean and tidy. Rooms are ample, staff tell me they have activities to occupy residents. My mom seems happy and settled now.
Reply from Daniela Nicoara-Barza, Home Manager at Appletrees Care Home
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Review of
Appletrees Care Home
from Adele B (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Nursing staff very professional, paperwork up to date. Care plans and relevant forms complete. As a relative, I am not sure who manages care staff on a day to day basis who monitors standards of care. Nurses seem to be in the office all the time, care staff with residents. Some care staff are friendly
towards visitors (not many). Communication between care staff and residents when carrying out interactions needs to be improved.
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Review of
Appletrees Care Home
from J B (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Even though the home looks a bit run down and in need of paint, the home/carers are lovely.
They respond immediately to any concerns that we may have.
Lots of carers always around and excellent nursing staff.
Entertainment staff work hard to stimulate more cognitive clients but still spend time
They respond immediately to any concerns that we may have.
Lots of carers always around and excellent nursing staff.
Entertainment staff work hard to stimulate more cognitive clients but still spend time
with those who are more challenged.
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