Care Homes Owned by Whitelodge Alveley Ltd in Shropshire

Hayley & Claire were so helpful and kind in assisting us in getting our mum out of hospital. The kindness and support from the nursing staff was very reassuring. I have only positive things to say.

In March my sister coming up for a special 80th birthday in April. She is learning disabled. All the staff including housekeeping, nursing, caring staff and admin, look after her special needs and she wants for nothing. She has full attention night and day. They all worked hard to make her birthday the best she could have.

My friend has lived in Arden Grange for a few months now. I visit her weekly, the home has a nice atmosphere and the staff are all friendly and welcoming. The care provided to my friend is top class and the carers are very kind and compassionate, I've never heard the carers speak sharply to a resident or be impatient with them, my friend is happy here which is most important. The door to the managers office is always open (unless they are genuinely unavailable) and the manager and her assistant are always happy to listen to any concerns I have (which are noted and dealt with) and answer any questions, they don't make me feel rushed or like I'm a nuisance. I highly recommend Arden Grange

Where do I start. All of the staff have made the transition of moving my father in law in to the home a seamless one. The staff are kind, approachable and genuinely caring to each and every resident and their families. Can not thank the staff enough for everything they do to keep my father in law happy, safe and well cared for.

Xx

Staff are pleasant, approachable and kind. Dad is well looked after and it gives peace of mind to know he is getting 24 hour care and the carers are there looking after his welfare. The GP's surgery is nearby and the home is in a quiet countryside location, with plenty of birds on the feeders. Dad particularly likes it when there is entertainment or a religious service /hymns as this breaks up the day and adds interest. They mark important days like Rememberance Day and have fun on not-so-important days , like Hallowe'en, which is great.

My Mother in Law was devastated to need to come into the care system and have such a massive life change, as were we, her family. We all had preconceived ideas. However, we could not be happier with how kind, caring , positive and patient all staff have been, right from the outset. We arrived and were instantly put at ease, and made to feel like staff had all the time in the world for us. Mom in law. Is a very private person, and this has been fostered so carefully, respecting her dignity and privacy . After a few weeks at Bower Grange , it is heartwarming to see her settling in and start to socialise and make friends. She is starting to enjoy life again, I feel. Thankyou Bower grange Staff, because you are the heart of the home of your residents.

What a wonderful Care Home. It's been nearly 12 months since my Grandad moved in here after a hospital visit which resulted in social workers saying he needed to be in full time care. Heartbreaking & one of the hardest realities for us as a family to come to terms with but our mission was to find the perfect one. Staff at Bower Grange are incredible & we chose them based on reading reviews like this online along with visiting. From the moment my Grandad arrived he was made to feel part of the family. The staff are compassionate, caring & they go above & beyond always to make him feel at home & reassure him. The love & care they have for all residents is clear to see which is heart warming as a family member that visits to know loved ones are truly being taken care of. The food is amazing, regular snacks/drinks throughout the day, weekly entertainment, hairdresser, fun days/Arts & Crafts & always so clean. Thank you all for being so amazing always. Truly appreciate all that you do xxxx

I can't thank all the staff here at Arden Grange nursing home for looking after my father-in-law after a stroke. They were beyond helpful and friendly. I definitely recommend the home, so caring and compassionate, they have been a lifesaver and my father-in-law was very emotional leaving to go back home. Thank you all again to the manager and her team.

I'm also part of a team that provides a monthly Christian service and the encouragement and care shown to all residents who attend is heartwarming.

Kindness realization as for the words nobody wants to hear as for goodbye

Although my father was only a resident for a short time all the staff made him feel very welcome and comfortable. On my visit I found all staff to be friendly, caring, compassionate and hard-working. They looked after visitors as well as the residents. My father was happy there with this very special bunch of people caring for him.

My mother went to live at Arden Grange Nursing Home in August 2023 due to dementia and complex health issues. The staff are absolutely fantastic and their attention to detail is impeccable and the meals are fantastic. All the residents have a good choice of what they want to eat, and specialised dietary needs are met each day. The manager, nursing staff and administrators keep me in the picture at all times and discuss problems as they arise. Many thanks Team Arden.

This is a wonderful care home for my mother. We looked at a few, and none matched up to the care like Bower Grange. Everyone that works there, not just the nursing staff, but everyone is so very, very caring, lovely people. It’s such a pleasure to see everyone there being cared for on a very high level. Even when we visit, we are offered a drink. We are then taken with Mum into a conservatory to chat. Highly recommend. Could not ask for more!

Mum has Alzheimer's and has been a resident at Bower Grange for 3 years, taking residence during the height of Covid restrictions. Although we were therefore unable to inspect the premises or to go inside, we were encouraged to phone her as often as we wished, and as soon as regulations allowed, could visit her outside her bedroom window, which then gradually progressed to long-awaited touch visits. During this unprecedented time, the staff were always available to discuss any concerns by phone. Mum's room is lovely - always very clean and looks out onto a lovely garden. Our visits are encouraged and Mum always appears comfortable, well-dressed and well fed. Her hair is done and often her nails are polished. She smiles and seems very happy when approached by the staff who genuinely seem to care about her wellbeing. They are also always very welcoming to us. There is regular entertainment (games, bingo and crafts) and I feel very confident that Mum is safe and well cared for.

They have activities here too, singing, dancing and other creative and stimulating pastimes. This nursing home is recommended by me.

Mum came to Bower Grange after having a few falls. Mum has dementia and at the grand age of 93 we felt she needed 24 hour care. It was not an easy decision to make and as a family we did worry. There was no need to worry at all. The love, care and kindness all the staff have shown Mum has been second to none. The home has a warm welcoming friendly atmosphere. It is spotlessly clean. Mum says the food is lovely. We would not hesitate in recommending Bower Grange to anyone looking for care for a loved one.

My mother became a resident at Bower Grange in December 2019. Until then she had been living independently and was very proud of her independence. Sadly, following a fall, and because of dementia, this was no longer possible. We were concerned at how well she would be able to adjust to her new surroundings. Thanks to the kindness, care and consideration of the wonderful staff, she soon settled in and seems to be very happy there. We would have no hesitation in recommending Bower Grange.

As Dad deteriorated, they supported us through a very sad time, showing great respect, discretion, sensitivity and compassion, maintaining his dignity.

Wonderful, friendly staff who take care of Mum's every need. The home is clean, well-equipped and well-run, and Mum seems to be happy there, which matters the most. There are often activities taking place in the lounge area, and there is never a shortage of friendly faces. The care home keeps in touch regarding Mum's health and care plan.