Care Homes Owned by Whitelodge Alveley Ltd

Hayley & Claire were so helpful and kind in assisting us in getting our mum out of hospital. The kindness and support from the nursing staff was very reassuring. I have only positive things to say.

In March my sister coming up for a special 80th birthday in April. She is learning disabled. All the staff including housekeeping, nursing, caring staff and admin, look after her special needs and she wants for nothing. She has full attention night and day. They all worked hard to make her birthday the best she could have.

After successfully removing our grandad from the awful institution, we want to highlight the dangers of this uncaring home. Management-miserable, unco-operative and unprofessional. When concerns were highlighted, the response was a shoulder shrug. They do not care and they do not take accountability. The carers-there are a handful of carers that actually care. The rest sit in silence on their phones. Cleanliness-appalling and often we would find our grandads bedroom covered in days worth of urine. Activities-what activities? There is no stimulation whatsoever for residents with dementia. We often witnessed residents stood crying looking out of a window. They don't acknowledge the residents or make conversation, they are left to wander aimlessly and become agitated. Safeguarding-this should be highlighted soon by CQC in their many recent reviews. It is dangerous. The place needs shutting down and the manager needs to be removed. I am thankful my grandad no longer has to live here.

I always find staff approachable. On the various times I have been they always seem to treat the residents with care and respect. I am kept well informed about any changes or needs for my mother. Overall an excellent establishment that I would not hesitate to recommend.

Mom has been at appletrees since August 2025 and as a family we are overall happy with their ongoing care and I get regular calls if any issues or medication changes. Always a happy reception when visiting.

Appletrees is a fantastic care home that takes great care of my grandmother who is suffering from dementia. I am very pleased with the level of service and duty that the staff there provide, they have my full trust.

My friend has lived in Arden Grange for a few months now. I visit her weekly, the home has a nice atmosphere and the staff are all friendly and welcoming. The care provided to my friend is top class and the carers are very kind and compassionate, I've never heard the carers speak sharply to a resident or be impatient with them, my friend is happy here which is most important. The door to the managers office is always open (unless they are genuinely unavailable) and the manager and her assistant are always happy to listen to any concerns I have (which are noted and dealt with) and answer any questions, they don't make me feel rushed or like I'm a nuisance. I highly recommend Arden Grange

Where do I start. All of the staff have made the transition of moving my father in law in to the home a seamless one. The staff are kind, approachable and genuinely caring to each and every resident and their families. Can not thank the staff enough for everything they do to keep my father in law happy, safe and well cared for.

We've enjoyed a lovely visit today seeing our friend. She was her happy, cheery self. Staff as always very friendly and accommodating. We were offered refreshments and sat in a very nice quiet space.

Overall I am very satisfied with my dads care and as long as he is happy, I am happy.

The care my Dad has received over the past 18 months at Norton Grange has been consistently good. He is treated with the utmost respect and dignity as are we are when we visit.

Everyone is very welcoming and treats you as part of the Norton Grange family. I am always reassured that my Dad is receiving good care.

The team are all really hardworking and supported by a great manager and her staff. I am grateful for all they do.

My step father came for a weeks respite, he has Parkinson's and dementia. The care during his stay was exceptional, he was treated with care, kindness and dignity at all times. All the staff from care staff, management and catering staff were very professional yet added a personal touch. They were able to meet all of his needs, including medication, care and diet. The care met all his individual needs, as well as the activities arranged for him and the other residents. The home has such a homely atmosphere, I would recommend The grange to short and long term stays.

First thing noticed - no smells. The building is well lit. The staff are very efficient and caring, this includes the cleaners. The staff are also very friendly. The room is very spacious and includes a television and hand basin. Food is very good and varied. Regular tea breaks with biscuits quite often during the day. Overall a pleasant atmosphere.

The staff are excellent very kind and caring manager is welcoming look after my mum well help her out and keep her active they really care about the residents and keep you updated verybhappy with service

Heartfelt thanks to everyone on the amazing work you all do

Our mum has been here since march and I have not had any problems. The care staff are so friendly, the nurse are knowledgeable and very patient. The manager Marie has an open door policy and we can pop in any time for a chat

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Staff are pleasant, approachable and kind. Dad is well looked after and it gives peace of mind to know he is getting 24 hour care and the carers are there looking after his welfare. The GP's surgery is nearby and the home is in a quiet countryside location, with plenty of birds on the feeders. Dad particularly likes it when there is entertainment or a religious service /hymns as this breaks up the day and adds interest. They mark important days like Rememberance Day and have fun on not-so-important days , like Hallowe'en, which is great.

I would highly recommend The Grange care home .

The Grange team always go above and beyond, though they'll tell you this is just "normal." For us, as family members, it's so reassuring to know that each and every one of them truly cares. I couldn't ask for better.