Care Homes Owned by ivolve Care & Support

(our home carers would not cook a proper meal & would only heat up meals). All the staff are personable & really care. They us keep informed of any activities & services (hairdresser & chiropodist visits). All rooms are spotless. Honestly I can't find any fault.

and hope the reader takes note of those ratings. Also if your elderly relative has a Dementia... this 'care home' place the elderly person on a unit that caters for their same sex and from the ages of 18 years upwards which I have found is not an appropriate setting for an aged person with Dementia as opposed to an EMI Elderly Care Nursing Home. I would suggest anybody looking for a placement for their elderly family member suffering from a Dementia research age appropriate nursing homes who specialise in acute dementia care.

stay at the bedside when end of life care was necessary and she was looked after by everyone better than a five star hotel. Nothing was too much trouble for any of the staff. My husband, daughter and myself were kept informed on what was happening and we couldn't fault the care we all received. The home is kept immaculately clean and there was always a friendly member of staff on hand with tea and sympathy whenever we needed them. I really can't thank all the staff enough for making a horrible situation so much more bearable and would recommend them all for an award. In the space of a week I felt we got to know several of the staff and they all have hearts of gold. Thank you all from the resident's family.

the phone who then met me at the door as Reception was closed (Sunday). I was led to my dad's room which was quite large and spotlessly clean. A Carer showed me to the lovely Garden where we sat with my dad during our visit before returning to his room for his Tea and we then left. Although it's only been 3 days, I am very happy with the friendly and helpful staff and the cleanliness etc on our first Visit.

between that time all because the management decided to move some idiot next door that shouldn't even be living there because they are seriously below what people call supported living. All they do next door is scream loudly, cry and bang loudly on walls and doors. I have to sleep on the sofa in the lounge because of it and the bedroom is too mentally distressing to be in. Meanwhile, the manager and staff know about this and what it's doing to me but still do nothing to bother to help. It's disgusting that I have to live next door to this while the useless staff and manager won't do anything about it. This place is inhumane and degrading. Save your mental health and don't choose here.

compassionate always had time for a chat and always there at the end of the phone. I really cannot thank you all enough, and I know how hard the job is, having been a Care Assistant myself for 15 years, you are all so very much appreciated and please keep up the great work.

home is decorated to a high, modern standard and is always impeccably clean. As for the care staff, what a wonderful bunch, nothing was too much trouble, and we will be eternally grateful for the level of care and compassion that was shown towards our Uncle.

In short, the decision to accept a place at St Albans Nursing Home has proved over and again to have been the best decision I could have made for my mother's well-being, safety, comfort and dignity while being supported with progressive dementia.

for and the staff certainly have their hands full. Taking this into account they are amazing, so friendly and caring. The home itself is spotless, warm and welcoming, yes it could do with an update in some areas but taking into account the financial constraints they have (I should know, my background and current expertise is health and social care). It's a lovely homely home. There are many other purpose built, singing and dancing with their fancy decor care homes but they lose the purpose of what they are actually there to do, something this care home has in abundance. If you are looking for a real care home with an ethic of real person-centred care, this one is well worth a visit.

with lots of love.

The relaxed and friendly environment is created by the extraordinarily kind and friendly team. Each unit known as 'clusters' cater to just 13 residents this maintains the small 'homely' feeling.The small kitchen within the unit is available at all times for the residents and/or their visitors to use. Unlucky for the person who puts the kettle on and announces this fact. So often got 'caught ' into making cuppas for all!

As a family, we have happy memories of the time our brother lived within this lovely cluster. Our heartfelt thanks to all the staff in Twyi residential unit. Thank you all.