Care Home Owned by Monarch Healthcare Ltd in Lincolnshire

She liked the view from her room

their time and responded to my questions. Thankyou

fitting for an End of life patient. Indeed it had the perfect ambience. The care was exceptional and the carers were lovely and truly empathetic; they cared for us too at this very difficult time. For anyone seeking a place for a loved one on End of life I cannot recommend Ferndene enough. Thank you Ferndene for caring for my Dad so well.

lounge at times, depending on what mood the residents are in. However, when it does become too noisy we can just ask for mum to be moved back to her own room. This is never a problem, as soon as the staff have time to move her they will.

The staff are also good with my dad, he spends a lot of time visiting mum and will always ask him if he'd like a drink or offer him food. They have different activities throughout the week and also treatments for residents such as hair and pedicures. The treatments are an additional cost but not expensive.

them in a caring way. The process was made as smooth as possible and the whole staff team have been open, friendly and there for us as a family to answer our many questions. When we have had a query, staff have been very quick to respond on the phone, face-to-face or by email. Dad's room is comfortable and we were able to make it as homely as dad wants. He has especially enjoyed the bird feeder that we added to his window, after a suggestion from one of the staff and he loves to watch the feathery comings and goings. We were delighted by how quickly the staff got to know dad, his likes, dislikes and little quirks. He has been treated with respect, dignity and a smile by all staff.

A big thank you from us to the whole team. Thank you!

it the doctor is called promptly.

has issues, regarding his residency there and can be quite difficult to handle and not the nicest person to deal with though this hasn't phased any of them and they continue to try and find ways to make him feel more comfortable and improve his quality of life. Thank you!

cost. My only slight reservation was the occasionally high level of noise from other residents and a near-constant alarm in the corridor opposite mum's room.

vegetarian meals in for her. She currently has very bad skin tears to both legs, a bruise on the palm of her hand, a sore sacrum, and cellulitis that the nurse stated it wasn't (it most definitely was). This same nurse seems to think it's appropriate to take diabetic blood sugar readings after mother-in-law has eaten. Sugars are then high, and she gets told off and is only "allowed" water to drink. Items have disappeared from her room that should never have left her room. Theft? Who knows, they certainly appear not to and couldn't care less. She has a wonderful view of a garden shed from her bedroom window. Fabulous for an 81-year-old. Rooms are small. Some senior care staff are "little Hitlers". Do not use this home.

for our relative. One nurse we saw on two of our visits asked us to let her know if we needed anything or if we wanted any questions answered.
They treated my Nanny with the dignity and respect she deserved in those final moments. The lady who phoned the family to let them know she had passed was so caring on the phone sending her apologies and asking if we were with our partners. Even going after she’d passed to take a thank you card, the ward manager was lovely sending her regards to all the family and giving us time to empty her belongings out of the bedroom.
Thank you again to all involved in my Nanny’s care.

time I arrived. The room was very clean, warm and the bird feeder on the window meant Mum could see birds when she was awake.

and that I was being looked after very well, the food was all fresh home-cooked meals daily and myself and the other residents were fed very well. Also, my personal care was also very much in hand with the staff being very switched on to my needs, reflecting on all said this was a wonderful place to stay boosting my mental health and also losing weight, fabulous place, amazing staff and they are very much missed by myself. Highly recommended for any ones loved ones.

and catered well to her needs. Others seemed uninterested, and unaware of basic needs. For example, one time mum was left wearing nothing but a tiny vest, even as she was shivering with cold. Frequently my sister and I felt we had to help the carers as they seemed either inexperienced or very short-staffed. The manager, was fantastic throughout. Additionally, an awful lot of mum's possessions went missing during her time there. Two framed photographs, her varifocal glasses, two pairs of slippers, multiple jumpers, trousers, and pyjamas, and these were never found/returned despite many requests to the staff. An inventory should be taken of residents' possessions when they enter the home.

brother seems so much happier to be here and I love that I am able to visit him at the home, he seems so relaxed every time I come to visit. Staff are all very approachable and answered and acted on any queries I had in the beginning. Nothing is too much trouble.

friendly and helpful and I look forward to many more visits in the future so that I can give a more rounded review.