Care Home Owned by Monarch Healthcare Ltd in South Yorkshire

still being cared for here and the level of care is excellent they treat him with dignity and respect, he is kept very comfortable and cosy. I often have to visit in the evenings after work and the staff always have a cheery word and often offer me a cup of tea and update me on how dad has been that day. Everyone works extremely hard here and you can tell they want to do the best for the residents. I Just want to shout out the biggest Thank You to everyone who works at Heeley Bank for everything you are doing for dad.

developments. Another time I reported that my mother's engagement ring had slipped off and gone missing, this was found and returned to me. The staff interact with my mother in a friendly and respectful manner and they always make time to answer any queries I may have. I would recommend Heeley Bank Care Home to anyone looking for somewhere for their elderly relative to live.

and well looked after.
The only concern is that my husband has little social interaction with the other residents, by choice, but all staff chat with him when time permits.
The rooms in the home are always clean and the laundry system is very effective. The manager is very approachable. We are both highly satisfied with the home.

and desert are displayed which enables her to make choices.

My mum is very happy there and she is well taken care of. I go regularly so I know she is ok. My mum's only complaint is the food. She likes proper home cooked food. From the cleaners to the managers they all look after my mum.

most of the week with her until the end and I just wanted to say a big thank you to all the staff at Heeley Bank Care Home for their help, kindness and consideration. They were so helpful and thoughtful. I stayed over a couple of nights and they made sure I had a comfortable chair to sit in and maybe sleep in. They offered us drinks and food and, at one point, even found me a phone charger so I could charge my phone.
They were all so respectful of my aunt and so caring.
I will be forever grateful for all their help and kindness during our very difficult time.
Many many thanks

buzzer (at least 20 times) over that period without anyone coming. Eventually, we managed to bypass the outer doors and then had to stand knocking on the inner doors (again no one came) until another family member visiting a resident went and knocked on the door (opposite the doors we were stood at) and unbelievably a young African male (tied up dreadlocks to help identify) came out immediately and let us in. Clearly, he was there the whole time!
Poor service at best which makes me question the overall care for residents if people have a careless attitude. If your staff are not able/willing to let people in on weekends (this is never a problem in the week) you need to provide someone there.

any medical care my father requires.
The home is s clean and fresh. Well-equipped for resident's care needs.
The staff are always helpful and act quickly with any requirements that I may raise for my father.
The receptionist is friendly and welcoming and also very helpful.
Thank you to all the team.

and there is always someone on hand to ensure they have everything they might need.
Communication with staff and administration has been trouble-free throughout and so far I am happy that my mother's needs and specialist care requirements are being met.

my dad has been there for the better, we did have some issues, to start with my dad being dressed in other people's clothes and being left with drinks even though he is not able to drink by himself, they seem to have a better team of carers. There are a few things that could do with being better, one there never seems to be a senior member of staff around to ask about any updates on my dad's issues, always have to find someone to ask, residents seem to be left for a long time e.g. over an hour, I can be there and no one even looks in on my dad checking if all is ok. Also could be better at informing family of any changes with any other health issues, we only find out when we visit which is not good.

at Heeley Bank Care Home, the senior management believes it to be a good way of addressing issues is to blame others, hide behind poor excuses and make poor excuses for their failings. This company need some major leadership changes to address their issues. So they have refused Mother to go back to Heeley Bank Care Home. This is a blessing in disguise, as like many others she too deserves to be looked after better, for issues raised to be addressed and not to use a blame culture to hide their failings. Like we have always stated, most of the staff are very hard working, others very lazy. Sadly not supported enough by senior management, communication between management and their minimal levels of staff does not happen nor are issues/incidents recorded. Care first, not profit.

with management was mostly poor in terms of gaining a response and important information was not always made available to me.
On a positive note, the food was good, the home itself was clean and modern and latterly there seemed to be some effort to tackle negative aspects of the carer culture. However, I was relieved when another care home was found for Mum.

out of bed sustaining a fracture. In my opinion, the place is not fit for purpose and a complete overhaul of management, staff and policy is required.

be improved.
My friend could watch films/ listen to music or DVD player etc if it was allowed.

appointed, Note, the two temp managers appointed by Countrywide were head and shoulders above the rest.

staff who are always friendly, welcoming and eager to help our family. Thank you Heeley Bank Care Home from all the family.