Monarch Healthcare Ltd in Staffordshire | 2 Care Homes

Review of
The Poplars Nursing & Residential Care Home
from D C (Wife of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

This morning I attended the Coffee morning with the connection to Wimbledon and was presented with scones strawberry jam and cream and a cup of tea . I don't think I have ever seen so many relatives attending an event before this is testament to appreciate the work that the Staff give . My husband after

eating his scones and cream was asking for the newspaper which he enjoys reading . Keep up the good work girls .

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for taking the time to complete a review for The Poplars. We are pleased you enjoyed your cream tea. If you wish to discuss any areas where you feel we could improve further, please do contact the Manager or myself

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Review of
The Poplars Nursing & Residential Care Home
from Mandy L (Daughter of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

My mum went to Poplars for emergency care. She was there for a few months in the end. Everyone was so supportive in a very difficult situation because of her dementia. She went from telling me frequently each day that she wanted to go home, to giving tearful goodbyes and hugs to everyone when she was

moved to a permanent home. I felt that attention was paid to my mum and her needs in a very individual way, it was recognised that she liked to help and spend as much time ouside as possible. All this contributed enormously to her settling in to her new home. I can't thank Poplars enough for what they have done.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for taking time to review your experiences while your Mum stayed at the Poplars. It was good to hear that Mum, settled with the help from the staff team to encourage her engagement and support to help. We hope Mum settles well in her new home.

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Review of
The Poplars Nursing & Residential Care Home
from C S (Wife of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

Very many thanks to the management team, the nursing staff, the carers and the ladies who carry out regular activities for the residents at Poplars, all of whom look after my husband with kindness, empathy, respect and professionalism: all the staff genuinely care for the residents and their well-being.

Not forgetting the cleaning and the dining staff who also make you feel welcome: a smile, a hello and a wave go a long way.

I would have no hesitation in recommending Poplars to anyone who is considering a place for their loved one, Poplars is a happy, friendly care home with a lovely atmosphere with caring and approachable staff and management.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for your kind and positive comments in relation to the Poplars and all the team. We are so pleased you find the home welcoming and professional while looking after your husband with kindness and respect

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Review of
The Poplars Nursing & Residential Care Home
from Michael B (Son of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Dad moved into Poplars after being discharged from hospital following a fall in January 2025. He stayed there until the end of May 2025. He has now moved back home. It was the perfect place for him to regain his health and confidence. He was incredibly well looked after during his stay. Initially he

found the adjustment difficult but the staff were extremely good at helping him settle. They looked after all his needs (including re-registering him with a new GP) taking a lot of pressure off family members. He formed a good bond with a number of staff members. He's pleased to be back at home but if his circumstances change we would not hesitate in seeking Poplars help again. From a personal perspective, I found the management team incredibly helpful. Their confidence and support took a weight off my mind and gave our whole family comfort in Dad's care and wellbeing.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for sharing your experience of The Poplars when your Dad needed some time to recover following his time in hospital, we do understand how difficult that can be. Your comments with regards to the Management and Staff are so lovey and more importantly Dad managed to gain his confidence and return home. We hope Dad continues to maintain good health and well being, we are of course here if you need us

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Review of
The Poplars Nursing & Residential Care Home
from Darrell S (Son of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

The management Team of carers, medical staff and all the staff that work along side have always been there for my Mum,myself and sister. Always keeping us upto speed with things concerning Mum and having ideas and solutions ready to help. The carers are great with my mum nothing is to much trouble for

them.Also the cleaners have a thankless job but do it with care,commitment and passion.It's a great relief to know that mum is safe and well looked after 24/7 we all appreciate what you do for mum especially when we have another Elderly parent ill at home. Thank you everything that you do.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for taking the time to send your kind thoughts and acknowledgment for the team at Poplars. We are so pleased you are happy with all aspects of care and support you are experiencing for your Mum, yourself and Sister

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Review of
The Poplars Nursing & Residential Care Home
from Carole C (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

My mum is at The Poplars Nursing home. The manager and staff are really caring. There is activities going on everyday which is brilliant for the residents, as well as us visitors. The home is kept tidy and very clean. I can't fault the home or the staff they have all been amazing with my mum and I couldn't

wish for better staff to look after her.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

We are so pleased you find the Manager and the staff caring and the homes environment clean and tidy. It is always good to hear relatives acknowledge how caring staff are and the activities provided in the home. Thankyou

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Review of
The Poplars Nursing & Residential Care Home
from P S (Daughter of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

My mum has been at The Poplars for a while now and I am very happy with the care that she receives.

All the staff are very gentle and understanding with her and I could not ask for any more as my mum has quite advanced dementia and can be quite challenging at times.

Also the interaction with the

staff, management and family members make us believe that we are also involved with every aspect of mums care.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for taking the time to review the care for your Mum. We are so pleased you see the staff as providing kind gentle and the people at The Poplars display good interaction across the team. Thankyou .

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Review of
The Poplars Nursing & Residential Care Home
from Janette K (Daughter of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

I can only say good things about The Poplars. My mom has been residing there since November 2023, and she has recieved fantastic care from everyone who is involved in her care, from the owners, nursing team, carers, chefs, laundry & domestic teams. If I ever have a problem or concern, I know if I contact

the home the problem will be sorted without any delay. Mom is always clean & tidy, she has her hair and finger nails done by the hairdresser every week, which is something she used to do when she could live independently. There is regular entertainment, singers, dancers, visits from pets etc. We take our dog to see her when we visit which she also enjoys.
The bedrooms are kept spotless, as are the sitting rooms & dining room. The meals look & smell delicious, Mom eats everything put in front of her.
All in all, I don't think we could have found a better home for her to live in.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for your acknowledgement of the whole team at The Poplars. We are so pleased to receive your kind comments . We are so pleased you and your Mom are enjoying life at the home and everything they can offer

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Review of
The Poplars Nursing & Residential Care Home
from David G (Husband of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

Since my wife's admission to the Poplars I have found the staff very caring, have a cheerful outlook and prepared to make the residents' stay as fulfilling as possible given the differing physical and mental abilities of those residents.

Initially, my wife had difficulty with the adjustment to living

there but the staff were very supportive in addressing the problems and helping us both through a difficult stage in our lives.

I have found they treat visitors with respect and are as helpful as possible.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for your kind words of acknowledgement for the team at The Poplars. We are so pleased you have found the staff team supportive

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Review of
The Poplars Nursing & Residential Care Home
from John G (Husband of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

My wife is a resident in the care home and is treated with the utmost respect, the care she receives is first class and help she receives is second to none, if she has a problem the staff are very helpful and act straight away.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thankyou for your kind words. We are so pleased you are happy with the care support from the team at The Poplars.

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Review of
Croft Care Home
from Andrea S (Daughter of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

After searching through care homes for a while we decided to view The Croft. It took 5 minuites to decide this was the place for my mum. The manager gave us the guided tour and explained everything. Mum moved in on Christmas eve 2024 and was totally confused after being in and out of hospital over

a short period. However since being in The Croft she has settled well and participates in ativities, eats more then she ever did and is happy with her surroundings which are now familier to her. All the staff have been superb and I cannot thank them enough for their care and understanding. Highly recommend The Croft for anyone who is looking for care for their loved ones.

Reply from Mandy Reeves, Operations Manager at Croft Care Home

Thankyou for your lovely comments. We are so pleased your Mum has settled and you are happy with how she has settled into her new home and enjoys the activities and the food The Croft provides.

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Review of
Croft Care Home
from A P (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Mum had to move into a care home due to a very bad fall at home and mobility issues.
Overall the family are very pleased with the care home.
Mum has struggled with leaving her own home - which I understand- and on the whole, it's been a good success.
We know that mum is well looked after and cared

for and safe.

Reply from Mandy Reeves, Operations Manager at Croft Care Home

Thankyou for your review of The Croft and your experiences. We are so glad you find Mum is well cared for and safe, we do understand how difficult it is for people to leave their homes of many years and live in a new home. We hope Mum continues to settle

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Review of
Croft Care Home
from John O (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident at the croft since June 2024, this has taken a lot of worry off myself and my wife knowing that he his getting good 24 hour care by a young very enthusiastic, well trained staff. We are allowed 24 hour access, with no booking required, we are invited and encouraged to join

in all planned events,( of which there are many).
Thankyou, keep up the good work

Reply from Mandy Reeves, Operations Manager at Croft Care Home

Thankyou for taking the time to send such a lovely review. It is always good for relatives to share their feeling and acknowledge good care. The Manager and Staff team work hard to ensure events and celebrations in the home and that you participate in these along with your Dad. Thankyou.

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Review of
The Poplars Nursing & Residential Care Home
from Scott M (Grandson of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

It has gone way downhill since my previous grandmother was in there in 2014. My auntie, father and sister go on my behalf now, because where my nanna is now where other residents are and they upset other residents who have "worse dementia" than my grandmother and one even screamed down my ear and I'm

autistic and it was not pleasant, but that was the only time the staff actually did something about it! Not only that, every time we go, the staff or dementia residents always take my nanna's stuff and never to be seen again. When we or my auntie go to complain about this staff do nothing about it and my auntie has complained too many times now to the "manager" and does absolutely nothing about it! Also the staff are still on their phones rather than doing their job, which if that's the case why are they in this job? So please send someone to check that place, because the good rating on CQC I think is faulty.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home

Thank you for sharing your comments with ourselves and providing me the opportunity to respond. I have spoken with the home manager and she has advised me this matter is under investigation having been raised by a relative. I understand it is difficult when you visit the home if you are on the area where your nanna lives as sometimes people's behaviour when living with Dementia may be unpredictable at times. Perhaps it may be more suitable to encourage your relative to have your visit in a different part of the home if they are willing. At the home, we record all care given to residents on a MPOC, which is a handheld phone and all staff have their own device which is allocated by the company. If there is any further information we can provide for you, please do not hesitate to ask the manager or ask for my email address and contact me direct. Thank you once again for sharing your concerns with me.

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Review of
Croft Care Home
from Kevan L (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My mother moved into The Croft in June and was recovering from a serious UTI, she was frail and confused.
Since being in The Croft care home she has recovered and put weight back on. She enjoys her life again and has settled in well.
The Managers and staff are amazing and my family can't thank them

enough for the way they have made my Mom feel at home. The manager and staff keep me informed about my Mom all the time.
My Mom has a cat who she adores and The Croft welcomed my Mom's cat to live there with her, priceless!
Me and my family can relax now knowing my Mom is in excellent hands.
Thank you so much.

Reply from Mandy Reeves, Operations Manager at Croft Care Home

Thank you for your review of your experience with The Croft Care Home. We are pleased your Mother has settled and I know many people in the home have grown to love your mom's cat, it's good you are now able to relax with the knowledge Mom and her cat are being well cared for. It is always good to receive such positive acknowledgements from the Manager and the Staff Thank you.

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Review of
Croft Care Home
from Anne W (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

My mother moved in on 15th December and the kindness and complete care she has received has been unbelievable. The staff are all amazing and nothing is too much trouble. Croft Care Home has a lovely atmosphere and my mother has said how comfortable she feels and wishes she’d moved sooner. I am extremely

happy with everything associated with The Croft and would happily recommend it!

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for spending the time to write us a review. We are thrilled your mother and you are happy with the service we offer at the home. I will ensure this lovely review is shared with the manager and staff at the Croft.

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Review of
The Poplars Nursing & Residential Care Home
from Timothy G (Son of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience

Much improved service, friendly and helpful staff. Clean and warm environment. I'm happy and feel at ease with my mother being cared for at this home.
Sometimes have to wait to get in at weekends as there is no office staff but overall a good place.

Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home

Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at Poplars.

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Review of
The Poplars Nursing & Residential Care Home
from Terrence B (Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience

I looked at other care homes in this area and this one came top in my opinion regarding value for money and the
experience, kindness and understanding of the staff. There is also a call system in every room that will alert the nursing staff and care staff 24 hours a day and just one more thing the

food is excellent.

Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home

Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at The Poplars.

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Review of
The Poplars Nursing & Residential Care Home
from S G (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

My mum says she feels safe at Poplars. That is comforting for her family. She is fed well and the staff are very attentive. She has made lots of friends during the year she has been a resident. Thank you for looking after my mum.

Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home

Many thanks for spending the time to write us a review. We will ensure this review is shared with the manager and staff team at Poplars.

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Review of
Croft Care Home
from R E (Son of Resident) published on 31 October 2022

Submitted via Website • Report

Overall Experience

My mother moved into Croft Care Home in August 2022, after spending several weeks in hospital. Both me and my wife were a little bit worried she wouldn't want to stay, but after a few days she was praising all the staff and loved the place, even after several months she still loves the place. When we

visit, we hear all about how good the food is, and how everyone is so good with her, as their paperwork claims it really is a home from home, which is a big relief, and has put our minds at rest, keep up the excellent work manager and your team.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for taking the time to write us a review. We are thrilled your mother is happy and comfortable at our home, the Croft. I will ensure this review is shared with the manager and staff at the home.

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Care Homes Owned by Monarch Healthcare Ltd in Staffordshire

Monarch Healthcare Ltd Locations in Staffordshire (2)

Monarch Healthcare Ltd Reviews in Staffordshire (37)

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

Croft Care Home

Croft Care Home

Croft Care Home

The Poplars Nursing & Residential Care Home

Croft Care Home

Croft Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

The Poplars Nursing & Residential Care Home

Croft Care Home

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