Care Homes Owned by Monarch Healthcare Ltd in Staffordshire

Thank you for taking the time to recognise the positive care at the Croft. We are so pleased you have a positive experience.

Thankyou for your lovely comments following your experiences of Mum spending time at The Poplars. We are pleased to hear you had such a positive experience while with us, we hope Mum has settled in her new home

Thankyou for taking the time to complete a review for The Poplars. We are pleased you enjoyed your cream tea. If you wish to discuss any areas where you feel we could improve further, please do contact the Manager or myself

Thankyou for taking time to review your experiences while your Mum stayed at the Poplars. It was good to hear that Mum, settled with the help from the staff team to encourage her engagement and support to help. We hope Mum settles well in her new home.

Thankyou for your kind and positive comments in relation to the Poplars and all the team. We are so pleased you find the home welcoming and professional while looking after your husband with kindness and respect

Thankyou for sharing your experience of The Poplars when your Dad needed some time to recover following his time in hospital, we do understand how difficult that can be. Your comments with regards to the Management and Staff are so lovey and more importantly Dad managed to gain his confidence and return home. We hope Dad continues to maintain good health and well being, we are of course here if you need us

Thankyou for taking the time to send your kind thoughts and acknowledgment for the team at Poplars. We are so pleased you are happy with all aspects of care and support you are experiencing for your Mum, yourself and Sister

We are so pleased you find the Manager and the staff caring and the homes environment clean and tidy. It is always good to hear relatives acknowledge how caring staff are and the activities provided in the home. Thankyou

Thankyou for taking the time to review the care for your Mum. We are so pleased you see the staff as providing kind gentle and the people at The Poplars display good interaction across the team. Thankyou .

Thankyou for your acknowledgement of the whole team at The Poplars. We are so pleased to receive your kind comments . We are so pleased you and your Mom are enjoying life at the home and everything they can offer

Thankyou for your kind words of acknowledgement for the team at The Poplars. We are so pleased you have found the staff team supportive

Thankyou for your lovely comments. We are so pleased your Mum has settled and you are happy with how she has settled into her new home and enjoys the activities and the food The Croft provides.

Thankyou for your review of The Croft and your experiences. We are so glad you find Mum is well cared for and safe, we do understand how difficult it is for people to leave their homes of many years and live in a new home. We hope Mum continues to settle

Thankyou for taking the time to send such a lovely review. It is always good for relatives to share their feeling and acknowledge good care. The Manager and Staff team work hard to ensure events and celebrations in the home and that you participate in these along with your Dad. Thankyou.

Thank you for sharing your comments with ourselves and providing me the opportunity to respond. I have spoken with the home manager and she has advised me this matter is under investigation having been raised by a relative. I understand it is difficult when you visit the home if you are on the area where your nanna lives as sometimes people's behaviour when living with Dementia may be unpredictable at times. Perhaps it may be more suitable to encourage your relative to have your visit in a different part of the home if they are willing. At the home, we record all care given to residents on a MPOC, which is a handheld phone and all staff have their own device which is allocated by the company. If there is any further information we can provide for you, please do not hesitate to ask the manager or ask for my email address and contact me direct. Thank you once again for sharing your concerns with me.

Thank you for your review of your experience with The Croft Care Home. We are pleased your Mother has settled and I know many people in the home have grown to love your mom's cat, it's good you are now able to relax with the knowledge Mom and her cat are being well cared for. It is always good to receive such positive acknowledgements from the Manager and the Staff Thank you.

Many thanks for spending the time to write us a review. We are thrilled your mother and you are happy with the service we offer at the home. I will ensure this lovely review is shared with the manager and staff at the Croft.