Care Homes Owned by Monarch Healthcare Ltd in Staffordshire

and made friends and joined in the activities. Previously she was in her own home with carers visiting four times a day.
The only reason we moved her was to be closer to family. The staff were all professional and a pleasure to talk to, If we had any concerns they would always listen to us.
The whole family are very grateful for the care and understanding that received whilst there.
I wouldn't hesitate to recommend this home to anyone.

eating his scones and cream was asking for the newspaper which he enjoys reading . Keep up the good work girls .

moved to a permanent home. I felt that attention was paid to my mum and her needs in a very individual way, it was recognised that she liked to help and spend as much time ouside as possible. All this contributed enormously to her settling in to her new home. I can't thank Poplars enough for what they have done.

Not forgetting the cleaning and the dining staff who also make you feel welcome: a smile, a hello and a wave go a long way.

I would have no hesitation in recommending Poplars to anyone who is considering a place for their loved one, Poplars is a happy, friendly care home with a lovely atmosphere with caring and approachable staff and management.

found the adjustment difficult but the staff were extremely good at helping him settle. They looked after all his needs (including re-registering him with a new GP) taking a lot of pressure off family members. He formed a good bond with a number of staff members. He's pleased to be back at home but if his circumstances change we would not hesitate in seeking Poplars help again. From a personal perspective, I found the management team incredibly helpful. Their confidence and support took a weight off my mind and gave our whole family comfort in Dad's care and wellbeing.

them.Also the cleaners have a thankless job but do it with care,commitment and passion.It's a great relief to know that mum is safe and well looked after 24/7 we all appreciate what you do for mum especially when we have another Elderly parent ill at home. Thank you everything that you do.

wish for better staff to look after her.

staff, management and family members make us believe that we are also involved with every aspect of mums care.

the home the problem will be sorted without any delay. Mom is always clean & tidy, she has her hair and finger nails done by the hairdresser every week, which is something she used to do when she could live independently. There is regular entertainment, singers, dancers, visits from pets etc. We take our dog to see her when we visit which she also enjoys.
The bedrooms are kept spotless, as are the sitting rooms & dining room. The meals look & smell delicious, Mom eats everything put in front of her.
All in all, I don't think we could have found a better home for her to live in.

there but the staff were very supportive in addressing the problems and helping us both through a difficult stage in our lives.

I have found they treat visitors with respect and are as helpful as possible.

a short period. However since being in The Croft she has settled well and participates in ativities, eats more then she ever did and is happy with her surroundings which are now familier to her. All the staff have been superb and I cannot thank them enough for their care and understanding. Highly recommend The Croft for anyone who is looking for care for their loved ones.

for and safe.

in all planned events,( of which there are many).
Thankyou, keep up the good work

autistic and it was not pleasant, but that was the only time the staff actually did something about it! Not only that, every time we go, the staff or dementia residents always take my nanna's stuff and never to be seen again. When we or my auntie go to complain about this staff do nothing about it and my auntie has complained too many times now to the "manager" and does absolutely nothing about it! Also the staff are still on their phones rather than doing their job, which if that's the case why are they in this job? So please send someone to check that place, because the good rating on CQC I think is faulty.

enough for the way they have made my Mom feel at home. The manager and staff keep me informed about my Mom all the time.
My Mom has a cat who she adores and The Croft welcomed my Mom's cat to live there with her, priceless!
Me and my family can relax now knowing my Mom is in excellent hands.
Thank you so much.

happy with everything associated with The Croft and would happily recommend it!