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9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Monarch Healthcare Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Monarch Healthcare Ltd are showing below.

View the details of all 12 locations (with 270 reviews) owned by Monarch Healthcare Ltd

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Monarch Healthcare Ltd Locations in Staffordshire (2)

 - Browse 2 Care Homes owned by Monarch Healthcare Ltd in Staffordshire
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Monarch Healthcare Ltd Reviews in Staffordshire (47)

9.0

Monarch Healthcare Ltd has a Group Review Score of 9.0 (9.037) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Monarch Healthcare Ltd must have a Review Score.

Overall Experience
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Review of

The Poplars Nursing & Residential Care Home

from Julee P (Power of Attorney of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has been residing here since March 2025.
She is happy, safe, looked after with care and that is what matters.
Care staff are great and there is always someone around.
Exceptional high cleaning standards. Good tasty food. Drinks available all the time.
Reply from Alison Jenkins, Registered Manager at The Poplars Nursing & Residential Care HomeThank you taking the time to say such lovely comments. It is always appreciated to receive feedback from friends. Your positive acknowledgement to the team mean a lot to each and every one of them. Thank you.
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Review of

The Poplars Nursing & Residential Care Home

from E D (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has lived at Poplars for a short time. He has settled well with the support of all the staff. His general well being, mobility and demeanour have improved which is lovely for him and for us to see. We chose Poplars as it felt like the right place for him and stood out from other homes. A caring,
calm, warm and professional culture throughout. Thankyou everyone for making our Dad so welcome and so much happier. We are really pleased with how well he's doing now with all your care, knowledge and experience.
Reply from Alison Jenkins, Registered Manager at The Poplars Nursing & Residential Care HomeThank you for your lovely comments. We are so pleased Dad has adjusted to his new home and has been welcomed into the Poplars Family. He enjoys socialising with other people. I will ensure your comments are passed onto the staff team and thank you for recognising the staff care and the culture we try to promote at Poplars, it is very much appreciated.
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Review of

The Poplars Nursing & Residential Care Home

from Kerry O (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very please all round with the care my Mim receives. Both management and staff are very professional and kind. I am always kept up to date eithnhrr care and what is happening on the home.
All I can say as you do ask for honest feedback , is that the inside of the home could do a bit of a paint
and brightening up . Mainly the corridors as they do look a bit tired .
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your kind comments about the team and their professional and kind communication. It is good to see you are kept up to date with information relating to your Mum and the home in general. We appreciate your comments in relation to the corridors
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Review of

The Poplars Nursing & Residential Care Home

from Alison S (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been in Poplars for a short time and was initially resistant to moving into residential care.
However, to my surprise and relief, and thanks to the wonderful staff, Mum has now settled in well.
It is a great comfort to me to know she is well cared for.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your comments, we are pleased Mum has settled in at The Poplars and you have found this a positive experience
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Review of

The Poplars Nursing & Residential Care Home

from C S (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was worried mum needed care but since mum has been in the poplars she looks lovely and cared for the staff are kind and caring. The activity she does are lovely she has her hair done and nails. All festivity's etc are well thought about and lovely for mum and fellow service users. Thank you everyone
who's involved looking after my mum .
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your positive comments. We are so pleased you are satisfied with the home and Team
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Review of

The Poplars Nursing & Residential Care Home

from David G (Husband of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in the Poplars since January 25 and I have always found that their primary function is the care of the individual. They do this with respect for the individual regardless of their mental or physical health.


On any occasion when I have had concern with my wife's care or health the

Managers and Nursing staff have listened and responded/reacted to my concerns.


The entertainment and care staff try to be inclusive as much as possible in dealing with the residents where their health permits.


Although I have no other experience of other nursing homes I would recommend anyone with relatives needing a nursing home to take a look at the Poplars.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for sharing your positive comments of your experiences of The Poplars. Your recommendation is so kind
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Review of

The Poplars Nursing & Residential Care Home

from Maureen T (Sister of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved to the Poplars in March 2025 and has been very well looked after , in a lovely environment .
The meals are second to none and very well presented , a full calendar of entertainment and activities for all .
All the staff are friendly , well trained , give updates upon arrival , nothing
is to much trouble .
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for sharing your positive thoughts and experiences of The Poplars
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Review of

Croft Care Home

from M S (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care - going above and beyond to enable me to see my father online and chat. Staff are caring, professional and care for the residents. My father has lived at Croft Residential Home for 9 years and we have always been impressed with the management and care workers' commitment and dedication.
Reply from Mandy Reeves, Operations Manager at Croft Care HomeThank you for taking the time to recognise the positive care at the Croft. We are so pleased you have a positive experience.
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Review of

The Poplars Nursing & Residential Care Home

from Norma G (Daughter-in-law of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well looked after, her health & mobility had improved, mum seems to enjoy the activities. Mum is mixing well with the other residents.
Staff inform the family of any issues, appointments, etc.
Staff are always willing to spare time and talk to the family when we visit
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for taking the time to share your thoughts about our home. We are pleased Mum is well looked after and her health has improved. Its always good to hear that staff always find the time for a chat on your visit and you are kept up to date with any changes.
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Review of

The Poplars Nursing & Residential Care Home

from E T (Sister of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home excellent for my sister , who was previously bed bound in her flat. Since moving into the care home she now moves about,takes part in activities and is enjoying her stay. The staff are excellent and moving her into this home was an excellent choice .
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your review in relation to The Poplars and your sisters experience of the home. We are pleased you find with choice of placement excellent and your sister is doing well.
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Review of

The Poplars Nursing & Residential Care Home

from Noel H (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in temporary residential care here from the end of March 2025 to the end of July 2025.
The care she received from the moment she arrived to the moment she left was first class. Nothing was ever too much trouble. Her mental health improved significantly whilst there. She became more outgoing
and made friends and joined in the activities. Previously she was in her own home with carers visiting four times a day.
The only reason we moved her was to be closer to family. The staff were all professional and a pleasure to talk to, If we had any concerns they would always listen to us.
The whole family are very grateful for the care and understanding that received whilst there.
I wouldn't hesitate to recommend this home to anyone.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your lovely comments following your experiences of Mum spending time at The Poplars. We are pleased to hear you had such a positive experience while with us, we hope Mum has settled in her new home
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Review of

The Poplars Nursing & Residential Care Home

from D C (Wife of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This morning I attended the Coffee morning with the connection to Wimbledon and was presented with scones strawberry jam and cream and a cup of tea . I don't think I have ever seen so many relatives attending an event before this is testament to appreciate the work that the Staff give . My husband after
eating his scones and cream was asking for the newspaper which he enjoys reading . Keep up the good work girls .
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for taking the time to complete a review for The Poplars. We are pleased you enjoyed your cream tea. If you wish to discuss any areas where you feel we could improve further, please do contact the Manager or myself
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Review of

The Poplars Nursing & Residential Care Home

from Mandy L (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Poplars for emergency care. She was there for a few months in the end. Everyone was so supportive in a very difficult situation because of her dementia. She went from telling me frequently each day that she wanted to go home, to giving tearful goodbyes and hugs to everyone when she was
moved to a permanent home. I felt that attention was paid to my mum and her needs in a very individual way, it was recognised that she liked to help and spend as much time ouside as possible. All this contributed enormously to her settling in to her new home. I can't thank Poplars enough for what they have done.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for taking time to review your experiences while your Mum stayed at the Poplars. It was good to hear that Mum, settled with the help from the staff team to encourage her engagement and support to help. We hope Mum settles well in her new home.
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Review of

The Poplars Nursing & Residential Care Home

from C S (Wife of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very many thanks to the management team, the nursing staff, the carers and the ladies who carry out regular activities for the residents at Poplars, all of whom look after my husband with kindness, empathy, respect and professionalism: all the staff genuinely care for the residents and their well-being.
Not forgetting the cleaning and the dining staff who also make you feel welcome: a smile, a hello and a wave go a long way.


I would have no hesitation in recommending Poplars to anyone who is considering a place for their loved one, Poplars is a happy, friendly care home with a lovely atmosphere with caring and approachable staff and management.

Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your kind and positive comments in relation to the Poplars and all the team. We are so pleased you find the home welcoming and professional while looking after your husband with kindness and respect
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Review of

The Poplars Nursing & Residential Care Home

from Michael B (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Poplars after being discharged from hospital following a fall in January 2025. He stayed there until the end of May 2025. He has now moved back home. It was the perfect place for him to regain his health and confidence. He was incredibly well looked after during his stay. Initially he
found the adjustment difficult but the staff were extremely good at helping him settle. They looked after all his needs (including re-registering him with a new GP) taking a lot of pressure off family members. He formed a good bond with a number of staff members. He's pleased to be back at home but if his circumstances change we would not hesitate in seeking Poplars help again. From a personal perspective, I found the management team incredibly helpful. Their confidence and support took a weight off my mind and gave our whole family comfort in Dad's care and wellbeing.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for sharing your experience of The Poplars when your Dad needed some time to recover following his time in hospital, we do understand how difficult that can be. Your comments with regards to the Management and Staff are so lovey and more importantly Dad managed to gain his confidence and return home. We hope Dad continues to maintain good health and well being, we are of course here if you need us
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Review of

The Poplars Nursing & Residential Care Home

from Darrell S (Son of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management Team of carers, medical staff and all the staff that work along side have always been there for my Mum,myself and sister. Always keeping us upto speed with things concerning Mum and having ideas and solutions ready to help. The carers are great with my mum nothing is to much trouble for
them.Also the cleaners have a thankless job but do it with care,commitment and passion.It's a great relief to know that mum is safe and well looked after 24/7 we all appreciate what you do for mum especially when we have another Elderly parent ill at home. Thank you everything that you do.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for taking the time to send your kind thoughts and acknowledgment for the team at Poplars. We are so pleased you are happy with all aspects of care and support you are experiencing for your Mum, yourself and Sister
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Review of

The Poplars Nursing & Residential Care Home

from Carole C (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is at The Poplars Nursing home. The manager and staff are really caring. There is activities going on everyday which is brilliant for the residents, as well as us visitors. The home is kept tidy and very clean. I can't fault the home or the staff they have all been amazing with my mum and I couldn't
wish for better staff to look after her.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeWe are so pleased you find the Manager and the staff caring and the homes environment clean and tidy. It is always good to hear relatives acknowledge how caring staff are and the activities provided in the home. Thankyou
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Review of

The Poplars Nursing & Residential Care Home

from P S (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Poplars for a while now and I am very happy with the care that she receives.


All the staff are very gentle and understanding with her and I could not ask for any more as my mum has quite advanced dementia and can be quite challenging at times.


Also the interaction with the

staff, management and family members make us believe that we are also involved with every aspect of mums care.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for taking the time to review the care for your Mum. We are so pleased you see the staff as providing kind gentle and the people at The Poplars display good interaction across the team. Thankyou .
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Review of

The Poplars Nursing & Residential Care Home

from Janette K (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only say good things about The Poplars. My mom has been residing there since November 2023, and she has recieved fantastic care from everyone who is involved in her care, from the owners, nursing team, carers, chefs, laundry & domestic teams. If I ever have a problem or concern, I know if I contact
the home the problem will be sorted without any delay. Mom is always clean & tidy, she has her hair and finger nails done by the hairdresser every week, which is something she used to do when she could live independently. There is regular entertainment, singers, dancers, visits from pets etc. We take our dog to see her when we visit which she also enjoys.
The bedrooms are kept spotless, as are the sitting rooms & dining room. The meals look & smell delicious, Mom eats everything put in front of her.
All in all, I don't think we could have found a better home for her to live in.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your acknowledgement of the whole team at The Poplars. We are so pleased to receive your kind comments . We are so pleased you and your Mom are enjoying life at the home and everything they can offer
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Review of

The Poplars Nursing & Residential Care Home

from John G (Husband of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is a resident in the care home and is treated with the utmost respect, the care she receives is first class and help she receives is second to none, if she has a problem the staff are very helpful and act straight away.
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care HomeThankyou for your kind words. We are so pleased you are happy with the care support from the team at The Poplars.
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Awards / Recognitions (0)

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