Monarch Healthcare Ltd in Derbyshire | 5 Care Homes

Review of
Haddon House
from Julie B (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

We couldn't have picked a better home for my dad, the staff are all absolutely wonderful and go above and beyond for the residents. Even when he's unwell he still has a smile for some staff members and it's the most beautiful smile that tells us just how happy he is and that we made the right decision

even if it was a hard one. The amount of activities they do for both residents and their families is just amazing and it really does help having these social events to be able to talk to others who are experiencing the same. We especially love the Forgetful Me Not Cafe held each month where families get together for coffee, cake and chats and updates on what's going on or upcoming events. My favourite has to be the seaside/summer event where we all get to go and sit in the garden and chat and play games and listen to music. Last year a resident that didn't really talk much and can't get around as well as others sang an old song into the mic of the singer and it brought tears to my eyes.

Reply from Gabriela Smith, General Manager at Haddon House

Thank you for taking the time to provide us with this lovely feedback. We have shared this with our amazing team.

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Review of
Haddon House
from L M (Wife of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

My husband has only been a resident in Haddon House for a few weeks, but he has settled really well which is credit to the hard working staff. The home is very friendly and welcoming and the residents are well cared for in a safe homely environment. The domestic team work hard to get clothes laundered

and back in wardrobes on a daily basis. The activity team are dedicated and work tirelessly focusing on the individual residents' interests. The experienced care staff are always on hand to help with any requests. I feel reassured that my husband is being well looked after.

Reply from Gabriela Smith, General Manager at Haddon House

Thank you very much for your kind review. Your feedback is always appreciated.

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Review of
Haddon House
from Anne B (Wife of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

My Husband has been at Haddon House since March 2022, and I would like thank the staff for the care that he is given, nothing is ever too much trouble.He settled in really well and gets involved with all the activities they have. We has a family can't thank them all enough for the amazing work they

do. They have a forget me not cafe once a month where the residents and their families meet up for coffee, cake and a chat. They also have themed restaurant days every few months, where residents family come and have lunch with them, the last one was an Italian themed restaurant. We are so happy there was a vacancy at Haddon house, we couldn't have chosen a better place.

Reply from Jacki Perry, Operations Manager at Haddon House

Thank you so much for your kind review, it is much appreciated and we love looking after your husband. You are very welcome any time for coffee and chats.Best wishes.

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Review of
Rutland Manor Nursing Home
from Tracy Jane E (Daughter-in-law of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

Rutland Manor has provided exceptional care for my mother-in-law over the past five years as she battled advanced dementia. Their dedication, compassion, and professionalism ensured she was always treated with dignity and respect, especially when it became impossible for our family to provide the level

of support she needed.

During her final week, which I visited on three occasions, the staff's kindness was truly second to none. They attentively cared for her, prioritising her comfort and well-being in her final moments. Their respectful approach allowed her to pass away with dignity, making an incredibly difficult time a little more bearable for our family.
The staff also went above and beyond on the day of her funeral, which departed from the home. Their heartfelt gestures and unwavering support deeply moved our family. The manager and entire team showed immense respect, ensuring the occasion was handled with sensitivity. Their thoughtfulness was profoundly appreciated.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

We all send our deepest condolences to you and your family for your sad loss. We understand how difficult this time is for you all. Thankyou for taking time to share your experiences and kind words for the team at Rutland Manor

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Review of
Rutland Manor Nursing Home
from Angela H (Daughter of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

My dad moved into rutland manor in December 2024 as he was asked to leave his previous residential care home due to his complex dementia symptoms.
Since moving him he has really settled, he looks well, his skin is better, he is down ever day with the other residents socialising.
I can tell how much

the staff care for each resident, it's so lovely to see and I feel happy in the knowledge that I placed him in a safe place and he is looked after in this stage of his life.
I can't thank them enough.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thankyou for your lovely comments. We are so pleased Dad adjusted to his new home and enjoys socialising with other people living at our home. Your comments will be passed onto the staff team, we are pleased that you have recognised the staffs care for all the Residents Thankyou.

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Review of
Rutland Manor Nursing Home
from J A (Partner of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

My partner has been in only a few months, but I've found the care given to be very good, especially with his complex needs. Every one is very friendly and helpful and this helps making visits more pleasant. His room is comfortable and safe and his overall care has been excellent

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for reviewing your experience at Rutland Manor, We are pleased you find the home friendly, helpful and safe for your relative. resulting in your partners receiving excellent care.

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Review of
Rutland Manor Nursing Home
from Lynn C (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Our mum has been a resident here for the past two years. The care she receives is excellent and has continually been like this since she arrived.

The staff are always friendly and make us welcome on our visits. Mum is looked after well and enjoys the meals and personal care she receives on a daily

basis.

The Management team have always found time to discuss mum and any questions that I need
to ask.

We couldn't have wished for a better home for her to be in - thanks to everyone.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thankyou for taking time to share your thoughts and experiences. We are pleased your Mum receives excellent care at the home and staff are available to discuss any questions you have

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Review of
Pinxton Manor
from Adam H (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

The staff at Pinxton Manor have been brilliant in caring for my Dad over the last 18 months, we couldn't have asked for more in any way.
In his last days they were so caring and professional, both to him and us as a family
At the very end of his life they were with us at every step.
Through my

dad's illness we saw various care homes and in Pinxton Manor I think we saw the best of it. To us they are a very special team of people.
As a family we can't thank the staff enough for all they did.

Reply from Jacki Perry, Operations Manager at Pinxton Manor

Thank you so much for taking the time to leave such a lovely review, it is much appreciated and we are pleased everything could be as good as possible at such a difficult time. I will pass on your comments to the team. I agree they are a very special team of people. Thank you and our thoughts are with you and your family. Best wishes

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Review of
Autumn Grange Nursing Home
from T B (Husband of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My wife needed urgent respite due to falling ill while I was recovering from a knee operation .
Autumn Grange offered all the care she required .
The staff went above & beyond in making my wife comfortable .
Family members were made to feel welcome during visiting , nothing was too much trouble

.
The whole family had total peace of mind knowing she was being taken care of properly .
We would not hesitate in using this care home again & would recommend to anyone wanting genuine care .

Reply from Jacki Perry, Operations Manager at Autumn Grange Nursing Home

Thank you for your lovely review. We are very pleased all went well for your wife and please don't hesitate to contact us if you ever need anything in the future. We send our best wishes. Kind regards

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Review of
Haddon House
from Sue C (Wife of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident in Haddon House for the last 8 months. The care he has received has been second to none, the staff go over and above to ensure that residents are cared for in a safe, friendly, and caring environment. The activity team work extremely hard to provide residents with activities/experiences

tailored to their individual needs/ personalities. Nothing is too much trouble and relatives are made to feel welcome and included.
Unfortunately my husband had a recent fall resulting in him being admitted to hospital for surgery. The staff dealt with the situation in a professional manner and on his return to Haddon House kept me fully informed regarding any changes to his treatment and care plan, of other healthcare professional's involvement, and his day to day progress with regards to his mobility and general well being. I would have no hesitation in recommending Haddon House as a specialist home caring for people with dementia.

Reply from Gabriela Smith, General Manager at Haddon House

Many thanks for giving us the time to write us a review. We are so pleased with the progress your husband has made since returning to Haddon House! We will share the lovely feedback with our team.

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Review of
Rutland Manor Nursing Home
from Helen D (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My Dad has been a resident at Rutland Manor Nursing Home for over 2 years and after him being in a couple of care homes prior it is lovely to have him in such a caring environment, where the staff are all respectful, caring and helpful not only to Dads needs but to seeing Mum and family are fully involved

where we can be. Must acknowledge the cooks too who make the most delicious meals and for inviting us to stay to have a meal with Dad. Thank you to everyone at Rutland for doing what you do so brilliantly.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to review our home and for the kind comments. We are so pleased with the care and the delicious food.

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Review of
Rutland Manor Nursing Home
from M L (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My father has been a resident for just over 12 months. We cannot fault the care home in any way.
It's always a pleasure to visit, all the staff are always welcoming. The care and respect they show my father means a lot to me and my family.
A special thank you goes to the manager and two members of

staff, in particular.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for taking the time to share your lovely comments. We you find the staff team welcoming. It is always good too receive such positive feed back from our Families.

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Review of
Rutland Manor Nursing Home
from Ian W (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dad is a resident of Rutland Manor Ilkeston. We visit him regularly and he's happy and well cared for.
The staff are attentive and kind and always helpful. We have meals with Dad sometimes which is lovely.
Plenty of parking in the on-site car park if you're in the car.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for takin the time to acknowledge the staff and the home. We are so pleased you enjoy your visits to the home and find the staff kind and helpful.

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Review of
Rutland Manor Nursing Home
from J G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our Dad has been under the care of Rutland Manor Nursing Home for just over a year. During this time he has received excellent care. My family and I cannot praise the care home enough. The staff are always welcoming and helpful and treat the residents as family. A special mention about the Manager,

she goes that extra mile to help everyone, and we are extremely grateful for her help.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing Home

Thank you for your kind comments while your dad has been living at Rutland Manor. It is good you feel our manager has been helpful and have taken time to acknowledge her help.

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Review of
Rutland Manor Nursing Home
from M R (Son of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I'd just like to say what a wonderful place Rutland Manor is. My mum has been a resident there for about 6 months and the care she gets is second to none. All the staff are so helpful, especially the manager, she goes that extra mile to help everyone. My mum couldn’t settle at other places she’s been

in, but at Rutland Manor she really is comfortable.
Thank you to all the staff.
Kind regards.

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Review of
The Woodlands
from Wendy R (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mother was moved to The Woodlands recently after a bad experience at another care home, where they didn't give her the right kind of care she needed. She ended up having a fall and was returned to hospital. After this, she was put on end-of-life and moved to Woodlands.
This home is the complete

opposite of the other home. All the staff were friendly, polite and nothing was too much trouble for us or my mum.
I am a manager myself and couldn't find fault with any of the service given to my mum. The decoration may look tired and could do with refreshing but it was very clean and tidy everywhere. And yes, they may have had days where they may have been short-staffed but this did not reflect on the service they gave.
My mum has recently passed away. On the night she did, she was treated with respect and dignity, as she always was.
So I can only thank all the staff for the care she received, even though it was just for a short while.
So again, thank you.

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Many thanks for giving us the time to write a review. We are sorry to hear about your mother and pleased to hear you were very happy with the service you and your mother received at Woodlands. We will ensure this is shared with the staff team.

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Review of
Rutland Manor Nursing Home
from Terry N (Son of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

My mum has been cared for at Rutland Manor for nearly 12 months. They make every effort to understand her complex needs. They have been very focused on ensuring medication is taken in my mum's best interests. They are kind and caring and try very hard to meet the diverse range of challenging needs within

the home.

Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing Home

Many thanks for giving us the time to write a review. We will ensure this is shred with the manager and staff at Rutland Manor.

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Review of
The Woodlands
from Julie M (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

My mother was admitted to The Woodlands for end-of-life care after a bad fall at another home. The quality of care that she received was exceptional! I can not thank everyone that works there enough for there compassion and help with my mum, they truly are wonderful.
Nothing is too much trouble for

them, even I was taken care of when I visited.
Mum passed away and they were there to make sure everything was just right for her and after, they gave me a sympathy card with a pack of forget me not seeds to plant in her memory, so thoughtful.

Reply from Jacki Perry, Operations Manager at The Woodlands

Thank you, Julie, for such a lovely review. We are, of course, still sad following your mum’s passing and have hung a feather for her on our remembrance tree. Sending our love and best wishes to your family.

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Review of
The Woodlands
from Louise S (Daughter of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

My father was in Woodlands Care Home from July 2023 and during that time deteriorated rapidly. He had a bed sore which was not treated - he was left for long periods of time in a chair rather than being regularly moved. He lost 10% of his body weight and refused to eat food which was often given to

him uncut which was required due to his Parkinsons and a broken wrist. We had meetings arranged with external nurses for which the Woodland's nursing staff didn't attend or couldn't use the laptop to obtain his notes.
We moved our father to an alternative care home at the end of November - this new home have arranged physiotherapy which was cancelled at Woodlands. He is now eating more and the food is cut up for him without having to request it. More importantly, they are actively treating his bedsore and moving him every 2 hours which wasn't happening at Woodlands.

Reply from Jacki Perry, Operations Manager at The Woodlands

Thank you for your review although we are disappointed to read your further concerns. I will finalise my investigation and forward the findings. I can confirm all requested information was sent to the appropriate authorities at the time of request. We have now just received a further request and will action this as soon as possible.
As before, we are sorry not to have met your expectations during your father’s short stay for assessment purposes, and we are pleased you found a suitable placement for him and all is well.

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Review of
The Woodlands
from Joy D (Daughter of Resident) published on 3 January 2024

Submitted via Website • Report

Overall Experience

The staff at Woodlands are exceptional. They are extremely welcoming and supportive, open to questions and willing to go the extra mile to help. Sometimes it really feels homely rather than institutional. Despite having dementia my mother is very sociable and she relishes the activities which the co-ordinations

put on every day. I have even heard her laugh and giggle whilst doing activities - something I thought I would never hear again. She was also taken on a visit to the garden centre, again this was something I never thought I would see again.
The home isn’t perfect. What home is? Sometimes it seems short-staffed. But I would never doubt the care and support that the staff offer. I am really glad that my mum is being looked after in Woodlands and I enjoy visiting her there.

Reply from Jacki Perry, Operations Manager at The Woodlands

Thank you for such a lovely review. I will pass your thoughts on to the team who will be thrilled. It means a lot to know we are appreciated and even more, when we get a smile or laughter from residents and we know people are happy and we can help them to live life as full as possible. This can be a difficult time for families and the staff, so thank you for taking the time to write your review.
Best wishes, Jacki.

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Care Homes Owned by Monarch Healthcare Ltd in Derbyshire

Monarch Healthcare Ltd Locations in Derbyshire (5)

Monarch Healthcare Ltd Reviews in Derbyshire (71)

Haddon House

Haddon House

Haddon House

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Pinxton Manor

Autumn Grange Nursing Home

Haddon House

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

The Woodlands

Rutland Manor Nursing Home

The Woodlands

The Woodlands

The Woodlands

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