Monarch Healthcare Ltd in Derbyshire | 5 Care Homes

Review of
Rutland Manor Nursing Home
from Jenna J (Granddaughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

We recently moved my grandad to this care home after a very upsetting experience at another, where his basic care needs were evidently not being met.
The difference in the past month has been remarkable, he has gained weight and is clearly happy and thriving, as much as one can with advanced dementia.
The

staff are phenomenal, their care is genuine and they are always happy despite constantly being on their feet. We are always offered a drink and top ups, a meal if we are there (food looks and smells incredible).
We couldn't be happier with the place, my grandad is living the rest of his days in comfort, with dignity and respect he deserves, amongst people that actually care about the difference they make. Thank you everyone at RM!

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThankyou for your lovely comments about our team. We are so pleased to heat your positive comments and that your Grandad has settled well at Rutland Manor

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Review of
Pinxton Manor
from p T (Son of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Very happy with the care given towards my mother. She has been a resident there since 2022. The staff are always attentive, kind and caring. My mum had been previously cared for at home, but her illness resulted in a bedroom existence. She has now become much happier and made many friends. The activities

provided, especially crafts and singing, are among her favourites. I wish to thank the entire team at Pinxton Manor for improving mums quality of life and bringing back her cheeky sparkle. Merry Christmas to you all.

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Review of
Pinxton Manor
from L C (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

My mum was struggling to cope at home with my dad who had been diagnosed with dementia , so it was decided the best thing for him would be to go in a home for safety as my mum's health was declining , it took him a while to settle , due to him wanting to be at home where he was used to and being constantly

with my mum in a familiar place , it was a huge change for him , but he knows going home is not an option for him now and has settled , the staff are so good , attending to his needs , they are very patient and understanding, keep him occupied with activities , he's kept smart and clean which is what my dad has always been , his room is cosy and clean , I have no problem putting any of my relatives in Pinxton manor , I am very happy with the care they give from the management, nurses , carers , cooks , cleaners and everyone else there , thankyou so much for your dedication to my dad and the love and care you give , not only to him but all the other residents you have in your care x

Reply from Jacki Perry, Operations Manager at Pinxton ManorThank you so much for your kind words and lovely review for the Pinxton Manor team. It is a privilege to be entrusted with the care of your dad and all our residents at such an important time in peoples' lives.
Best wishes - Jacki

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Review of
Pinxton Manor
from Kelly M (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

My Dad moved into Pinxton Manor Oct 2024; from point of assessment everything has been faultless. Every single member of staff treats each resident with dignity and respect and treat them like they are their own family. Nothing is too much trouble for anyone. They do a wide range of activities daily

for residents inside the home and occasionally out in the community . Singing for the brain is regular on the activity plan and it is very heart-warming at the reaction of all residents. The personal approach Pinxton Manor staff give to each resident is very special place. Deciding for a loved one to go into a care home is never an easy decision but Pinxton Manor is a very special place and i would never hesitate for a loved one to live there.

Reply from Jacki Perry, Operations Manager at Pinxton ManorDear Kelly. Thank you so much for your lovely review and I will pass on your comments to the team. We are very pleased you are happy with Pinxton Manor. If you have any requests, please do speak with Dawn or Simon. Best wishes - Jacki

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Review of
Pinxton Manor
from joanne G (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

mum has had dementia for 5 years ,unfortunately due to getting worse my dad was struggling with her during the night with her wandering around and walking about.
we decided as a family that for safety and helping dad the time had come for mum to have care home help.
we arranged a visit to look round

Pinxton Manor care home , we was greeted with a warm smile and was shown around the home . we had a detailed tour and we knew mum would be happy here.
its absolutely beautiful and clean and all the staff where friendly and spoke to us . we had a consultation at our home to go through a few questions regarding mum it was very helpful and informative.
mum started her stay in mid October her bedroom is really nice and you can take anything in to make it seem just like home,
mum absolutely loves it. all of the staff treat you like family from the very beginning and are all very courteous. Pinxton Manor as made a very hard decision for us easy and have put our minds at rest. thank you to all

Reply from Jacki Perry, Operations Manager at Pinxton ManorThank you very much for this lovely review. It means so much to know your mum and your family are happy, and I will pass on your kind words to the Pinxton Team. We understand it is a hard decision to make, and then be confident you have made the right choice, in selecting a care home. Please know we are here anytime if you have any questions or requests.
Thank you again. Best wishes - Jacki

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Review of
Pinxton Manor
from Kelda H (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Mum had almost 6 very happy years in Pinxton manor. She formed many friendships with the lovely staff , who all treated her with respect, and genuine affection. Myself and my family were extremely happy with mums care , and since her passing, we feel a massive part of our lives has changed. They were

wonderful with her, and we will miss them all. Letting mum go into care was incredibly difficult, but knowing she was safe in their hands was priceless.

Reply from Jacki Perry, Operations Manager at Pinxton ManorThank you so much for your lovely review and I will pass it on to all the team. Speaking with Dawn your mum was very special and still dearly missed. Our thoughts are always with families at these times. Kind regards - Jacki

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Review of
The Woodlands
from L B (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

My mum has settled in well at Woodlands and is very happy. The staff are very friendly and attentive. Nothing is too much trouble and they make sure to inform me of anything to do with her health and care.
The menu on offer each day is wonderful and if my mum doesn't eat or like what is on offer,

there is always an alternative.
Not all the activities are to my mums liking and recently (due to illness) she has complained of there not being much to do but on the whole it is good.
There have been a few occasions (generally at the weekend) when I have been kept waiting to be let in but other than that, I think Woodlands nursing home and staff are great.

Reply from Jacki Perry, Operations Manager at The WoodlandsThank you so much for your positive comments and constructive feedback. We are pleased your mum is settled and enjoys her meals, as this is very important. I have passed on your kind words to the team and have also asked the activities team to chat with you and your mum about things she might like to do to occupy her time, as this is also very important for her wellbeing.
I'm sorry you have been kept waiting on occasions. We understand this is frustrating and we do remind staff to listen out for the door, but it is sometimes inevitable if everyone is busy with residents. We are lucky to have the inside porch, so at least people aren't waiting outside. Thank you again, your feedback is really appreciated.
Best wishes - Jacki

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Review of
The Woodlands
from M S (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

All the carers are great with my mum. She has started having baths instead of showers and she seems to like them better. She likes trips out and hopefully she will be taken out a little more in the future. They go to garden centres etc. Although my mum has Alzheimer's and doesn't really know me (or

anyone) anymore, when I ask if she is ok and happy she does reply 'yes'. If mum is happy then so am I. I special shout out to Katie, Kim, and Paula.

Reply from Jacki Perry, Operations Manager at The WoodlandsThank you for your kind review. Your feedback is important to us and we are pleased you and your mum are happy with Woodlands. I will pass on your comments to the team and especially to Paula, Kim and Katie. I know they will appreciate your thoughts. Thank you - Jacki

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Review of
Rutland Manor Nursing Home
from W H (Son of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

My mother became a resident at the Rutland nursing home in March 2024 and I was very apprehensive following poor care at a previous home. Within one week I was blown away by the level of care my mother received and this continued for another 18 months until my mother passed away. Throughout my mother's

time in Rutland the management team and staff provided exemplary service, communication and care for my mother.
Very special thanks to all the team at Rutland. You should be very proud and I am so thankful.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for taking time to forward your kind and positive comments to the team at Rutland Manor for the care which your Mum received during her time with us at the home. We understand how difficult it is for Relatives to place their trust in Homes especially, if you may have experienced a concern elsewhere.

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Review of
Pinxton Manor
from Russell B (Son of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

From the first day to the final passing of my mum the care all staff gave my mum was of such a high standard. Obviously each person living in this envonment has different needs but for my mum it was of an excellent standard.
The dignity shown when mum passed was so lovely I can honestly recommend this

care home to any family member who has to have support with living in old age.
The activity schedule set weekly is excellent and seasonal events are such a lovely thing you can get involved in.
If you want additional services like hair dresser or nail technicians services it's all available.
Basically nothing is too much trouble at Pinxton manor which shows me training of all staff is well maintained.

Reply from Jacki Perry, Operations Manager at Pinxton ManorDear Russell, our condolences for your mum and thank you for choosing Pinxton Manor to share a part of her life with us. It is always a privilege to care for people nearing end of life and to hopefully make this time as dignified and fulfilling as possible. Thank you for your lovely review, it is much appreciated and I will pass on your comments to Dawn, Simon and all the team. Best wishes - Jacki

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Review of
Rutland Manor Nursing Home
from Penny G (Friend of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

The care provided to my friends mum, by Rutland Manor has been 10 out of 10. She has received the care and dignity that she deserved. I would fully recommend this nursing home to anyone especially if they require dementia care.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for your kind review for the care delivered by Rutland Manor to your friends Mum. We are so pleased you found care and dignity was delivered by the team at Rutland Manor.

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Review of
Haddon House
from Julie B (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

We couldn't have picked a better home for my dad, the staff are all absolutely wonderful and go above and beyond for the residents. Even when he's unwell he still has a smile for some staff members and it's the most beautiful smile that tells us just how happy he is and that we made the right decision

even if it was a hard one. The amount of activities they do for both residents and their families is just amazing and it really does help having these social events to be able to talk to others who are experiencing the same. We especially love the Forgetful Me Not Cafe held each month where families get together for coffee, cake and chats and updates on what's going on or upcoming events. My favourite has to be the seaside/summer event where we all get to go and sit in the garden and chat and play games and listen to music. Last year a resident that didn't really talk much and can't get around as well as others sang an old song into the mic of the singer and it brought tears to my eyes.

Reply from Gabriela Smith, General Manager at Haddon HouseThank you for taking the time to provide us with this lovely feedback. We have shared this with our amazing team.

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Review of
Haddon House
from L M (Wife of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

My husband has only been a resident in Haddon House for a few weeks, but he has settled really well which is credit to the hard working staff. The home is very friendly and welcoming and the residents are well cared for in a safe homely environment. The domestic team work hard to get clothes laundered

and back in wardrobes on a daily basis. The activity team are dedicated and work tirelessly focusing on the individual residents' interests. The experienced care staff are always on hand to help with any requests. I feel reassured that my husband is being well looked after.

Reply from Gabriela Smith, General Manager at Haddon HouseThank you very much for your kind review. Your feedback is always appreciated.

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Review of
Haddon House
from Anne B (Wife of Resident) published on 3 July 2025 Submitted via Website • Report

Overall Experience

My Husband has been at Haddon House since March 2022, and I would like thank the staff for the care that he is given, nothing is ever too much trouble.He settled in really well and gets involved with all the activities they have. We has a family can't thank them all enough for the amazing work they

do. They have a forget me not cafe once a month where the residents and their families meet up for coffee, cake and a chat. They also have themed restaurant days every few months, where residents family come and have lunch with them, the last one was an Italian themed restaurant. We are so happy there was a vacancy at Haddon house, we couldn't have chosen a better place.

Reply from Jacki Perry, Operations Manager at Haddon HouseThank you so much for your kind review, it is much appreciated and we love looking after your husband. You are very welcome any time for coffee and chats.Best wishes.

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Review of
Rutland Manor Nursing Home
from Tracy Jane E (Daughter-in-law of Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

Rutland Manor has provided exceptional care for my mother-in-law over the past five years as she battled advanced dementia. Their dedication, compassion, and professionalism ensured she was always treated with dignity and respect, especially when it became impossible for our family to provide the level

of support she needed.

During her final week, which I visited on three occasions, the staff's kindness was truly second to none. They attentively cared for her, prioritising her comfort and well-being in her final moments. Their respectful approach allowed her to pass away with dignity, making an incredibly difficult time a little more bearable for our family.
The staff also went above and beyond on the day of her funeral, which departed from the home. Their heartfelt gestures and unwavering support deeply moved our family. The manager and entire team showed immense respect, ensuring the occasion was handled with sensitivity. Their thoughtfulness was profoundly appreciated.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeWe all send our deepest condolences to you and your family for your sad loss. We understand how difficult this time is for you all. Thankyou for taking time to share your experiences and kind words for the team at Rutland Manor

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Review of
Rutland Manor Nursing Home
from Angela H (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

My dad moved into rutland manor in December 2024 as he was asked to leave his previous residential care home due to his complex dementia symptoms.
Since moving him he has really settled, he looks well, his skin is better, he is down ever day with the other residents socialising.
I can tell how much

the staff care for each resident, it's so lovely to see and I feel happy in the knowledge that I placed him in a safe place and he is looked after in this stage of his life.
I can't thank them enough.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThankyou for your lovely comments. We are so pleased Dad adjusted to his new home and enjoys socialising with other people living at our home. Your comments will be passed onto the staff team, we are pleased that you have recognised the staffs care for all the Residents Thankyou.

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Review of
Rutland Manor Nursing Home
from J A (Partner of Resident) published on 24 April 2025 Submitted via Website • Report

Overall Experience

My partner has been in only a few months, but I've found the care given to be very good, especially with his complex needs. Every one is very friendly and helpful and this helps making visits more pleasant. His room is comfortable and safe and his overall care has been excellent

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for reviewing your experience at Rutland Manor, We are pleased you find the home friendly, helpful and safe for your relative. resulting in your partners receiving excellent care.

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Review of
Rutland Manor Nursing Home
from Lynn C (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

Our mum has been a resident here for the past two years. The care she receives is excellent and has continually been like this since she arrived.

The staff are always friendly and make us welcome on our visits. Mum is looked after well and enjoys the meals and personal care she receives on a daily

basis.

The Management team have always found time to discuss mum and any questions that I need
to ask.

We couldn't have wished for a better home for her to be in - thanks to everyone.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThankyou for taking time to share your thoughts and experiences. We are pleased your Mum receives excellent care at the home and staff are available to discuss any questions you have

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Review of
Pinxton Manor
from Adam H (Son of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

The staff at Pinxton Manor have been brilliant in caring for my Dad over the last 18 months, we couldn't have asked for more in any way.
In his last days they were so caring and professional, both to him and us as a family
At the very end of his life they were with us at every step.
Through my

dad's illness we saw various care homes and in Pinxton Manor I think we saw the best of it. To us they are a very special team of people.
As a family we can't thank the staff enough for all they did.

Reply from Jacki Perry, Operations Manager at Pinxton ManorThank you so much for taking the time to leave such a lovely review, it is much appreciated and we are pleased everything could be as good as possible at such a difficult time. I will pass on your comments to the team. I agree they are a very special team of people. Thank you and our thoughts are with you and your family. Best wishes

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Review of
Autumn Grange Nursing Home
from T B (Husband of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My wife needed urgent respite due to falling ill while I was recovering from a knee operation .
Autumn Grange offered all the care she required .
The staff went above & beyond in making my wife comfortable .
Family members were made to feel welcome during visiting , nothing was too much trouble

.
The whole family had total peace of mind knowing she was being taken care of properly .
We would not hesitate in using this care home again & would recommend to anyone wanting genuine care .

Reply from Jacki Perry, Operations Manager at Autumn Grange Nursing HomeThank you for your lovely review. We are very pleased all went well for your wife and please don't hesitate to contact us if you ever need anything in the future. We send our best wishes. Kind regards

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Care Homes Owned by Monarch Healthcare Ltd in Derbyshire

Monarch Healthcare Ltd Locations in Derbyshire (5)

Monarch Healthcare Ltd Reviews in Derbyshire (81)

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Pinxton Manor

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Rutland Manor Nursing Home

Pinxton Manor

Rutland Manor Nursing Home

Haddon House

Haddon House

Haddon House

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Rutland Manor Nursing Home

Pinxton Manor

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