Monarch Healthcare Ltd in Nottinghamshire | 3 Care Homes

Review of
Clifton Manor Nursing Home
from Ian C (Son of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

From the first day Mum was welcomed warmly , put at ease and given a loving home . A massive move for her leaving her home with dementia and also being very unwell .
Thinking she was going in for terminal care , what a surprise when she perked up , started eating , mobilizing independently and enjoying

the company of both residents and staff .
She truly had a few lovely months when she was very happy .
Helping staff with " cleaning" and " looking after her patients " having spent a life always being busy and a career in nursing .
The staff encouraged and allowed her to potter around .
Mum was also a night owl at times , imagine our surprise when our " poorly " mum was now staying up late and listening to reggae music with another resident , and if food was wanted even late into the night it was provided .
Mum slowly deteriorated, dementia and a great age eventually caught up with her , but even when bed bound had such fabulous care we could not have asked for more. Thank you.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Nursing Home

Thankyou for the lovely comments. It is so good to see Mum was able to be involved in the things which were important to her and that the team were able to support these.

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Review of
Clifton Manor Nursing Home
from Zeid B (Grandson of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

Clifton Manor cared for my grandmother from June 2023 to June 2025 - a full two years - and in that time, the quality of care she received was truly exceptional. She had previously spent time in two other care homes, both with newer facilities, but the staff there couldn't compare to those at Clifton

Manor. What really matters in care is the people, and in this respect, Clifton Manor stands out. The nursing staff were not only highly skilled but also warm, professional, and compassionate. They treated my grandmother with dignity, respect, and genuine kindness every single day. My mother visited daily and quickly formed close bonds with many of the staff. They were always friendly, welcoming, and most importantly, receptive to her feedback. It was clear they were committed to providing the very best care possible, and they worked closely with us to ensure my grandmother's individual needs were always understood and met. We are incredibly grateful for everything they did.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Nursing Home

Thankyou for sending your lovely comments to the team at Clifton Manor Nursing Home, It is always good to receive feedback from family and friends. Your comments and acknowledgement to the the team are so positive and mean a lot to each and every one of them

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Review of
Clifton Manor Residential Home
from Deborah M (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

My dad was in Clifton manor for over 1 year he had dementia.
Clifton manor was so caring and helpful with helping us transition my dad from living with us to permanently to living at Clifton manor as we felt guilty for having to make that decision.
The home is amazing and the staff was so lovely

with my dad making him feel comfortable and happy he was always smiling and singing with them they are so caring and treated him like he was one of their family.
The home is really clean and the food is amazing my dad actually put weight on.
My dad had his birthday there and they made a cake and sang to him and made him feel really special.
They always make family welcome when you want to visit and look after you as well in the process.
Thank you Clifton manor for looking after me and my dad you are all amazing.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Thankyou for your lovely comments and sharing your experiences of Clifton Manor. We are so pleased your Dad settled well at our home and that you always felt welcome and one of the family. I am sure all the team felt it was a privilege to have the opportunity to care for both Dad and yourself.

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Review of
Kingfisher Court
from T G (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with Kingfisher Court. The staff are very caring and communicate well. The rooms are nice and presentable and the place is kept clean at all times. The food is great and all homemade. A bonus was a free pair of glasses for my dad, which we did not know about.

Reply from Lee Langley, Home Manager at Kingfisher Court

Thank you so much for your kind words about Kingfisher Court. We're truly delighted to hear that you and your dad are happy with the care and environment we provide. Our team takes great pride in creating a welcoming, clean, and supportive home for our residents, and it's wonderful to know that this has made a positive difference for your family.We're especially pleased that you've enjoyed the homemade meals It's the little touches like these that we hope make life here even more comfortable and reassuring.Your feedback means a great deal to us and will be shared with the whole team. Thank you again for your trust and support.

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Review of
Clifton Manor Residential Home
from Annette C (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

My dad has enjoyed his stay here. Having dementia, he came here straight after the death of his wife. Right from the first night he arrived he has been well cared for and the staff were so welcoming and patient with him. I don't live in the area so I can't visit as often as I would like but the home

keeps me well informed and consults me for any decisions that need to be made. Its a huge relief to me that he is in safe hands and that the staff are genuinely caring and respectful of his needs. He loves his meals here and sitting outside in the garden and seems happy despite the progression of the disease. I would definitely recommend. Good job and thanks to all the brilliant staff.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Its good to hear your Dad has settled at the Home. Thankyou for taking the time to share your lovely comments and acknowledging our staff.

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Review of
Clifton Manor Residential Home
from Debbie H (Goddaughter of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

After being resistant my Godmother was no longer able to cope on her own. From the start the home were very welcoming and caring, being very patient due to dementia. Since arriving and settling in I have a noticeable change for the good including gaining weight from the meals she receives and being

much happier due to the constant kind care she is receiving. The staff are always willing to speak and are always on hand for queries. It's taken a great weight off our shoulders knowing our Godmother is safe, happy and healthy despite the dementia progressing. Thank you !

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Thankyou for taking the time to send a review on your findings at Clifton Manor Residential Home. We are so pleased you have found your Grandmothers wellbeing improving as a result of the good regular care she is receiving and that you are finding her much happier, It is so good that you are able to speak with staff when you need to and they are available to answer any queries too

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Review of
Kingfisher Court
from K G (Wife of Resident) published on 18 December 2024 Submitted via Postal Card • Report

Overall Experience

My husband has advanced Alzheimer's and moved to Kingfisher Court in September. The staff have been so welcoming and supportive to the whole family. Nothing is too much trouble. The manager, too, is very friendly but professional, empathetic, understanding, and supportive.
There is an open-door policy

for families the food is fantastic and the rooms are clean and homely.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you so much for taking the time to send your review for Kingfisher Court. I am sure the team will be pleased to read your positive comments.

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Review of
Kingfisher Court
from K B (Granddaughter of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

Lovely home, staff are friendly and knowledgeable about how my grandad is doing. They take such good care of my grandad. The home is always clean and smells fresh. The gardens are lovely in the summer.

Reply from Lee Langley, Home Manager at Kingfisher Court

Thank you for your kind words, Your feedback means a lot to us. We're delighted to hear that you find our home lovely and our staff friendly and knowledgeable. It's wonderful to hear that you feel your grandad is well taken care of and that you appreciate the cleanliness and fresh atmosphere of our home. We're also glad you enjoy our gardens and the facilities.

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Review of
Kingfisher Court
from Darron M (Son of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

We are very grateful for looking after my dad. He likes it here and was very happy and well looked after. Hope to see you again.

Reply from Lee Langley, Home Manager at Kingfisher Court

Thank you so much for taking the time to share your thoughts about your experience at Kingfisher Court Care Home. We truly appreciate your feedback, as it helps us continually improve our services.We're delighted to hear that you found our staff to be caring and attentive and our services are 5-star. Our team works hard to create a warm and supportive environment for all our residents, and it's wonderful to know that our efforts have made a positive impact. Dad was a pleasure to support and should he require respite again in the future, he would be more than welcome to return.

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Review of
Clifton Manor Residential Home
from M O (Daughter of Resident) published on 22 October 2024 Submitted via Website • Report

Overall Experience

My dad had been living at the home for nearly 5 years. From the moment he moved in, the staff cared and made him and me feel welcome. During Covid, they did everything they could to keep us updated. During the last few days of his life, they supported him and the family making us feel at home.
While

there has never been any doubt of the care my dad received during his time here, to witness the 24 hour love first hand that all the staff had for my dad and his well being was heartwarming and certainly helped us get through the harrowing end of life that is dementia. Without question, if I'm ever in need of a care home again this will be the place I'll choose.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Thank you for taking time to send a review and saying such positive things about the team at our home.

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Review of
Kingfisher Court
from Sidney P (Husband of Resident) published on 20 June 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been in Kingfisher Court for four weeks now, she is well looked after. The staff are caring and considerate. The home is very pleasant, clean and in pleasant surroundings. I don't think I could find one better.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for all your positive comments, we are pleased your wife is settling well in these early days and the team are meeting your expectations. We will look into how we can address our activities to support your wife.

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Review of
Kingfisher Court
from R C (Son of Resident) published on 20 June 2024 Submitted via Postal Card • Report

Overall Experience

Always excellent care given with dignity, very happy with my mother's care.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thankyou for your kind comments, we are pleased your mother is receiving excellent care.

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Review of
Kingfisher Court
from J B (Niece of Resident) published on 19 June 2024 Submitted via Postal Card • Report

Overall Experience

I visit my aunt regularly and each time she is well cared for. She has been poorly recently and she had lovely care and attention. I know she happy living here with you all.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for taking time to share your comments around the care your aunt receives while living at Kingfisher Court. We are pleased to see your Aunt is happy and well cared for. if you would like to discuss how you think we can improve your overall experience please do discuss it with our manager

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Review of
Kingfisher Court
from Janice B (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for. I get phone calls regularly to check that we're happy with the level of care. She's settled well at Kingfisher Court.
The carers are very attentive and seem to know Mum really well and are able to manage her needs.
NB: Rooms satisfactory, as relatively basic but clean and

functional. Value for money because now paying privately (ouch!). Activities satisfactory as don't always evidence them.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for sharing your comments with us. We are pleased the team keep you updated, it is good to hear Mum is settled. We will look into the matters you refer to and do our best to address them.

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Review of
Kingfisher Court
from A J (Brother of Resident) published on 13 June 2024 Submitted via Postal Card • Report

Overall Experience

The staff keep me informed of any falls, if he has not been well, hospital visit, if he needs any new clothes or money for haircuts and feet done. He is well looked after.

Reply from Mandy Reeves, Operations Manager at Kingfisher Court

Thank you for your positive comments, we are pleased staff keep you updated with your brother's care.

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Review of
Clifton Manor Residential Home
from Amy M (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report

Overall Experience

The staff have been extremely helpful and caring. We could not have asked for any more. They have gone above and beyond. The home is clean and happy. Any concerns have been dealt with immediately and competently. I am very reassured that my parents are being cared for diligently and with immense patience

and compassion.

Reply from Mandy Reeves, Operations Manager at Clifton Manor Residential Home

Thank you for taking the time to send your lovely comments, on behalf of Clifton Manor Residential Home.

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Review of
Clifton Manor Nursing Home
from Alison T (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report

Overall Experience

My mother entered Clifton Manor Nursing Home in June 2023, with chronic dementia, osteoarthritis, ischaemic heart disease, and acute kidney disease. The staff have been absolutely brilliant, showing huge compassion and love as well as great skill. She was admitted to QMC with pneumonia 2 weeks ago,

and when it became clear that the drugs were not going to work, the staff at Clifton Manor asked for her to be returned to the home so that she could be looked after by them for her last days. She passed away last week, and the staff could not have done more for her. Many of the staff have worked there for years and show incredible understanding of the needs of dementia patients: my mother could not have been an easy person to look after, but I can honestly say that they made her final year a very happy one. It does feel like a family.
Thank you all very much!

Reply from Mandy Reeves, -Operations Manager at Clifton Manor Nursing Home

We would like to thank you for taking the opportunity to send your comments at this difficult time and acknowledging your kind comments to the manager and the team at Clifton Manor Nursing Home. We know this is a very difficult time for you and our thoughts are with you.

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Review of
Clifton Manor Nursing Home
from Chantelle S (Granddaughter of Resident) published on 27 March 2024 Submitted via Website • Report

Overall Experience

I can’t thank the staff at Clifton Manor Nursing Home enough for the love, care, compassion, dignity and support they gave to my granddad who had been in their care for 2 years plus. The staff from management, receptionist and nursing staff go above and beyond not only for their residents but for the

families too.
My granddad was put on end-of-life and I can’t express enough how comforting it was with the support of the staff there, he sadly passed away with me and other family by his side in the care of Clifton Manor Staff and I wouldn’t change anything. As much as I will miss him, I will miss the staff too as they made me feel like family.
Thank you all so much.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Thank you for taking the time to give such a lovely review. Thank you for bringing Grandad to us and letting us be apart of His and your journey, we hope you will stay in touch and visit us.

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Review of
Clifton Manor Nursing Home
from Lisa W (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report

Overall Experience

My dad was in this nursing home for 2.5 years until his death there in January 2024.
He was cared for by skilled and compassionate staff, who understood the challenges of his condition.
As a family, we felt supported to make decisions concerning Dad's care and were kept fully informed.
All staff

were friendly and approachable, from the manager, receptionist, nursing staff, and care staff to the housekeeping team. All of whom played an important role in Dad’s care and day-to-day life.
When choosing a care home for your loved one, the most important aspect is the staff themselves and the care values instilled by the management. Clifton Manor Nursing Home seems to care for its staff as much as its residents, with many of the staff being with the home for a long time.
When the time came, Dad’s end-of-life care was excellent, including the support to us as a family.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Dear Lisa,
Thank you so much for your lovely review and for letting us be a part of Dad's journey. We are so glad you chose us, please keep in touch and visit us when you can.

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Review of
Clifton Manor Nursing Home
from Lisa H (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report

Overall Experience

My mum was only in the home for ten days, but from day one she was treated with love, respect and received excellent care from all members of staff. Every time family visited, especially my dad, we were warmly welcomed and really looked after with food and drinks and nothing was too much trouble. When

my mum sadly passed, the staff were so caring and respectful. We will always cherish our last days with our lovely mum because Clifton Manor made them so special.

Reply from Kellie Graham, Registered Manager at Clifton Manor Nursing Home

Dear Lisa. Thank you so much for leaving us such a lovely review, we hope you and your family are healing and we are so thankful for letting us be a part of Mum's Journey, please keep in touch.

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Care Homes Owned by Monarch Healthcare Ltd in Nottinghamshire

Monarch Healthcare Ltd Locations in Nottinghamshire (3)

Monarch Healthcare Ltd Reviews in Nottinghamshire (59)

Clifton Manor Nursing Home

Clifton Manor Nursing Home

Clifton Manor Residential Home

Kingfisher Court

Clifton Manor Residential Home

Clifton Manor Residential Home

Kingfisher Court

Kingfisher Court

Kingfisher Court

Clifton Manor Residential Home

Kingfisher Court

Kingfisher Court

Kingfisher Court

Kingfisher Court

Kingfisher Court

Clifton Manor Residential Home

Clifton Manor Nursing Home

Clifton Manor Nursing Home

Clifton Manor Nursing Home

Clifton Manor Nursing Home

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