Care Homes Owned by Park Homes UK Ltd in Cleveland & Teesside

Staff were brilliant with my Nan, they were respectful and really li could tell they were all fond of her. She had a hospital stay and we told the place wasn't the same without her, she was missed by the staff and residents xx

Mum seems very happy here and settled.

Charlotte Grange has taken good care of us since anticipatory care has started. Gran is well cared for, enjoys her meals and is clearly cherished. The Carers and wider staff care a lot about her welfare. We feel supported and included and can visit and enjoy time with her.

My mam came into the care home last May 2025. She was welcomed greatly by all members of management and staff, they give me mam the best care and support she needs, treated with dignity, supports mam in activities and makes mam feel safe.

Since our mam came into Charlotte Grange 3 yrs ago the care has been very good to both mam and our family members. All worries about mams dementia are listened too and day to day care maintained to very good standards. The only concern is maintenance of plumbing and decoration.

The home is welcoming and everyone seems happy and well cared for. The entertainment is very good including karaoke on a Monday afternoon which my husband joins in. My brother in law loves it here.

The only concern is the room, there is considerable wear and tear and the failed window unit makes it difficult to see the outside world. The family will re-decorate the room to improve our mothers and any visitors time while here. Overall above satisfied. Also we have noticed mother is left alone with a drink that she spills and causes distressed, discomfort and embarrassment. We have raised this but it is ongoing.

All staff are all caring and friendly.

Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.

My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.

Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.

Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.

Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.

Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.

Keep up the good work, eternally grateful.

Lack of attention to detail (broken bath hoists not identified on any quality assurance audits or fixed for months).

Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well treated there. The family are very pleased with the care and attention.

Take care of relatives. Very caring and patient.

Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.

If there is anything wrong with my mam the staff are straight on the phone to let us know.