Care Home Owned by Park Homes UK Ltd in Lancashire

and the food is great, staff are extremely friendly and polite.

decline which seemed to accelerate the dementia.
Thankfully he was moved to Each Step in July 2025. He settled in right away and was immediately put at ease. The staff supported us so well and started to quickly help him with his personal care so that he was comfortable and clean. I know my Dad feels safe as he's so happy now. He sleeps well most nights and all his care needs are met to a high standard. Just as my dad would want. We visit and he's perky, calm and comfortable. I can't thank the staff enough for their patience and kindness in looking after him. It means the world to us to know he's so well cared for.

needs are met. She is very friendly, knowledgeable and cares about her job role and the residents. I would recommend this home to others. My mum has settled quickly and is happy. The bedrooms are lovely and of a good size whilst being bright and always smell lovely.

activities going on that he can join in with if he chooses to and the staff are all friendly, chatty and warm. It's not an easy environment to live in or work in I'm sure, but I do appreciate the effort that goes into keeping everything running as smoothly as possible.

Blackburn to other people with elderly relatives. Thank you all for taking such good care of mum!

be supported and given the care they need with the reassurance that they are safe and secure.

welcoming, and approachable if you want to raise a concern. Yes, there are a lot of foreign workers but where would we be without them? There is a language barrier at times - some speak very softly so residents do find it hard to hear them. The Activities Co-ordinator is so energetic, full of some amazing ideas, and such a lovely person. So lucky to have her on the staff. Behind-the-scenes preparations lead to successful activities but it takes a huge amount of time. Well done. In an ideal world, more staff would ease the pressure on an exhausted staff. Park Homes owners need to remember the due diligence they promised us regarding staffing, improvements etc. Action now, please.

months (How are they meant to care for residents when they are washing up?).
Very sad as it was a cracking home when we first arrived. The new owners need to invest heavily.

surprised at the latest CQC report.

the food being cold, hard, burnt, just not fit for purpose. Also, the handles on her wardrobe are falling off. Been like that for a month now and the bathroom is not cleaned to a good standard.

was amazing. We felt that the whole team responded with tremendous dedication, care, and courage - way beyond expectations - and we felt very lucky and full of gratitude and admiration. Communications and responsiveness with families were amazing. Although the regular positive and creative communications with the management team in Widnes have come to an abrupt halt since the take-over by Park Homes in September 2021, the recent appointment of a new manager at the home has heralded a very welcome resumption of activities and updates. This is great to see, and much appreciated. Long may it continue.