Park Homes UK Ltd in Greater Manchester | 3 Care Homes

Review of
Eachstep Blackley
from H F (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

My step Dad went to stay at Eachstep initially for a respite stay after his dementia condition meant he was no longer safe to live independently and it soon became clear that it was the perfect place for him to stay long term. We looked at so many other care homes and Eachstep is like a breath of fresh

air in comparison. The staff are caring, kind and knowledgeable about his specific dementia needs. His room is lovely - bright and airy and always spotless. He really enjoys the food and company at mealtimes. He has not looked this well in years and we can finally rest easy that he is happy, settled, safe and well cared for. He is treated like family and for that we are very grateful. Thank you for everything.

Reply from Georgea Buckle, Operations Executive at Eachstep Blackley

Thank you for sharing such a thoughtful review. We're so pleased to hear that your stepdad has settled in well and that you feel confident in the care he's receiving. Our team is dedicated to…read more

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Review of
Pemberton Fold
from J W (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

What a disgusting place this is. Staff members never answer the phone and the staff are extremely rude. I would never recommend this place. I have had to bring food in for my mother as she refuses to eat what she has been given. My mother is fortunate that she is only there on respite and will be home

soon.

Reply from Georgea Buckle, Operations Executive at Pemberton Fold

We're very sorry to hear about your experience and your mother's stay. This is not the standard of care we aim to provide. Your concerns are important to us, and we'd like the opportunity to discuss…read more

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Review of
Pemberton Fold
from Tony J (Son of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

I am so grateful for the fantastic care and service that all the care home staff give to my dad, I couldn't wish for him to be in a better place all the staff are lovely caring and so helpful and polite amazing all the time.

Reply from Georgea Buckle, Operations Executive at Pemberton Fold

Thank you so much for your kind words. We're delighted to hear that your dad is happy and well cared for. Your appreciation means a lot to the whole team and truly encourages staff to keep doing our…read more

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Review of
Heartly Green
from Margaret D (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

I found the team so kind and caring. My friend has to have respite from time to time, he is very spoilt. I have complete peace of mind. Thank you so much.

Reply from Georgea Buckle, Operations Executive at Heartly Green

Thank you for your lovely feedback. We're so pleased your friend feels well cared for, and that you have peace of mind - that's exactly what we strive for. We will be sure to share this with the team…read more

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Review of
Pemberton Fold
from A R (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

Friendly, warm and welcoming. The Staff are so kind and supportive. Especially two staff members in particular who really developed a connection with my Dad and went out of their way to look after him. A special thanks to another specific staff member also who cared for my Dad and helped us. Our impression

of the home is positive and there is a lot for residents to keep busy and refreshed. Thank you for giving my Dad a positive environment.

Reply from Georgea Buckle, Operations Executive at Pemberton Fold

Thank you so much for your heartfelt feedback. We're truly grateful to hear that your dad felt cared for and supported, and that specific staff members made such a meaningful connection with him. It's…read more

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Review of
Pemberton Fold
from D A (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

My father really enjoyed his stay here. The staff were amazing he was sad to say goodbye.

Reply from Georgea Buckle, Operations Executive at Pemberton Fold

Thank you for your lovely review. We're so glad your father enjoyed his stay at Pemberton Fold!

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Review of
Heartly Green
from Helen C (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

On the occasion of mums 90th birthday we were delighted at how many of the staff went out of their way to wish her a happy birthday! Special mention should go to he activities coordinator for over seeing the day and ensuring all the events went so smoothly. Thank you for making mums 90th so special!

Reply from Georgea Buckle, Operations Executive at Heartly Green

Thank you for your lovely message! We're so pleased your mum's 90th was a special day. It was a joy for the team to celebrate such a wonderful milestone with her!

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Review of
Pemberton Fold
from M G (Wife of Resident) published on 31 March 2025 Submitted via Postal Card • Report

Overall Experience

All family and friends who have visited my husband while he was in respite (I had a hip replacement operation) gave positive feedback about his care. I only visited the home twice, once to drop him off and once to pick him up and my experience was the same. Would recommend this care home.

Reply from Antony Hall, Managing Director at Pemberton Fold

Thank you for taking the time to write this review. Park Homes strives to provide the best possible care for all its residents and I am pleased that you, your family, and friends all experienced a…read more

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Review of
Heartly Green
from Susan E (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

Mum sadly passed away at the beginning of February after 6 1/2 years as a resident. We cannot thank all staff enough for the care and love shown to her.
It is a difficult decision to hand your loved one over to strangers but we believe it is thanks to you that we had Mum for 97 years.
She could be

trying at times due to dementia but you were always patient and understanding of her needs, always keeping us updated on what was happening.
As Mum slowly declined in health you ensured she was always clean and fresh, things that mattered to her, e.g. her nails, always kept clean. When she didn't want to eat you tempted her and found she would eat yogurt or egg custards. Little things that meant so much.
Her last few weeks we cannot thank you enough for all you did, going above and beyond.
We just want to take this opportunity to Thank every member of staff, past and present for everything, there are no words to convey how much we appreciate what you have done for her and us over 6 1/2 years.

Reply from Georgea Buckle, Operations Executive at Heartly Green

Thank you so much for your heartfelt words. We're truly sorry for your loss, and it means so much to us to hear that our care and support made a difference to both your mum and your family. It was an…read more

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Review of
Pemberton Fold
from L J (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My Mum is very happy and relaxed here, despite her dementia.
All the staff know her and make a fuss of her (and me! They all know my name and I get a brew when I visit!) From the reception to the cleaners, the chefs to the caters - all lovely. Like a second family!
All of her medical and personal

needs are more than met. The staff are all lovely, very respectful and have the patience of saints.
The food is good. She had been very poorly in hospital and lost a lot of weight but she soon regained it here.
Her room is nice and the whole place is very clean. The lounge area is a nice space where the residents watch TV together.
There are regular activities, parties and celebrations with both in-house games and films and outdoor singers and entertainers.
A few months ago Mum was in hospital with a chest infection and this time cemented my feelings about Pemberton Fold. Whilst the care was excellent I constantly just wished she was back there, for the TLC they provide.

Reply from Georgea Buckle, Operations Executive at Pemberton Fold

Thank you so much for your kind words! It's heartwarming to hear that your mum feels happy and relaxed, and that you feel like part of the family too. We're so proud of our team for providing the…read more

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Review of
Heartly Green
from R T (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

Mum has lived at Heatly Green for 3 years. The carers and staff are so caring. Mum enjoys living there. She says the food is lovely and the staff are lovely and kind. Any issues raised are listened to and acted upon quickly.

Reply from Georgea Buckle, Operations Executive at Heartly Green

Many thanks for your lovely review. We will pass on your kind words to the team at Heartly Green!

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Review of
Pemberton Fold
from V S (Friend of Resident) published on 5 February 2025 Submitted via Postal Card • Report

Overall Experience

Needs more staff on each floor.

Reply from Antony Hall, Managing Director at Pemberton Fold

Thank you for taking the time to give me this feedback. We work hard to ensure that all our staffing is mapped to residents' needs. I will certainly look into your comments to assure myself that we…read more

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Review of
Eachstep Blackley
from S D (Sister of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Seeing my sister go into a care home has been the worst part of my life. We visited so many homes before finding Each Step and so glad we persevered. The staff are so well trained in understanding the behaviour that comes with dementia and do their utmost to keep everyone happy with thoughtfulness,

kindness and dignity. The settling in hasn't been without its difficulties but we have great confidence that each step forward will be trodden carefully and with love. Big thanks to everyone (bar none)!

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your heartfelt review. We understand how difficult it can be to make the decision to place a loved one in care, and we are so grateful that you found EachStep Blackley to be the…read more

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Review of
Eachstep Blackley
from C C (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

I love this place my gran was here too so when mum got ill this was the only place I wanted my mum to be placed in. The staff are caring and go above and bound for the people they care for. They always make you welcome when you visit.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your kind words. We're honoured that you chose EachStep Blackley for your mum, especially after having such a positive experience with your gran being here. It's wonderful to…read more

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Review of
Eachstep Blackley
from Alan D (Nephew of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

Excellent staff looking after my auntie. The home is always clean and tidy. The staff are very welcoming and always happy to talk. The food and drink is also excellent. I cannot speak highly enough about the staff doing a difficult job they are just brilliant.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your kind words. We are thrilled to hear that you're so pleased with the care your auntie is receiving. It's wonderful to know that our staff are making such a positive impact…read more

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Review of
Eachstep Blackley
from S R (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

Dad has been in Eachstep Blackley for over 5 years the support and care he receives is second to none. He has deteriorated over the last few years and despite this, all his needs are still met. As a family member, we are kept in the loop and also supported. We cannot fault the care he receives and

wouldn't want our dad to be any where else. The staff are unsung heroes caring for our loved ones like they would care for there own.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your heartfelt and thoughtful review. We are truly honoured that your dad has been with us for over five years and that the care and support he receives have met your family's…read more

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Review of
Eachstep Blackley
from E O (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My mum who has dementia, moved into Eachstep Blackley in October 2024, for some respite as we had a very difficult time looking after her at home. This was her first real stint in a care environment, and even day centres hadn't gone well up to this point, so we were so nervous. However, I shouldn't

have been, as the care she has been receiving and the efforts the staff make to make her feel at home are second to none. She is happier there than she would have been at home, and I can relax knowing that she's safe, warm, well fed, and has constant good company. Whilst every aspect of this home is brilliant, the main aspect is the staff. They treat everyone like their family, with such respect and affection. They have sweet little in-jokes with my mum and really know how to put her at ease - within the first few days they had all the tools and tricks that she needs figured out, that have taken me years to master. Their dementia understanding and skills are really fantastic.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your heartfelt and thoughtful review. We are so pleased to hear that your mum is thriving at EachStep Blackley and that the care she is receiving has exceeded your expectations.…read more

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Review of
Eachstep Blackley
from Maria S (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My mum entered Eachstep Blackley 5 years ago, almost to the day. I had just lost my dad quite suddenly and I'm an only child. I was heading for a nervous breakdown before my mum started being cared for by a staff member and her team on Howells. Only three months later Covid struck and I couldn't touch

mum for almost a year. During that time, one staff member in particular took my place, am I eternally grateful. She kept my mum and her other residents as safe as she could, and my mum turns 88 next week, and is thriving with a continued quality of life. I cannot stress how much this staff member and the whole team at Eachstep mean to me. They are our family, and treat my mum as they would treat their own mum. I cannot praise the staff highly enough.

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for sharing such a personal and heartfelt review. We are deeply moved to know that the care your mum has received at EachStep Blackley has made such a positive difference, especially…read more

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Review of
Eachstep Blackley
from Janet C (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

My mum regularly uses the services of Eachstep and we're delighted with how well she has adjusted to it. She is greeted with a smile from a very friendly carer who takes my mum's hand. My mum then walks in with hardly a glance back at us!
The manager and staff are so good with her and we have total

peace of mind while she is in their care. (I have put a '5' rating for food and rooms because a rating was required but I genuinely don't know about the food and my mum doesn't use a room.)

Reply from Phil Benson, Executive Director of Operations at Eachstep Blackley

Thank you so much for your thoughtful review. We are so pleased to hear that your mum has adjusted well and feels comfortable with the care she receives at EachStep. It's wonderful that she's greeted…read more

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Review of
Heartly Green
from J W (Friend of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

I have found that all the people who look after my friend are very pleasant and caring. He is looked after very well and we couldn't ask for a better place for him. He gets excellent care and he loves being here.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you so much for your wonderful feedback. We are thrilled to hear that you find the team at Heartly Green to be pleasant, caring, and attentive to your friend's needs. It means the world to us…read more

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Care Homes Owned by Park Homes UK Ltd in Greater Manchester

Park Homes UK Ltd Locations in Greater Manchester (3)

Park Homes UK Ltd Reviews in Greater Manchester (117)

Eachstep Blackley

Pemberton Fold

Pemberton Fold

Heartly Green

Pemberton Fold

Pemberton Fold

Heartly Green

Pemberton Fold

Heartly Green

Pemberton Fold

Heartly Green

Pemberton Fold

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Eachstep Blackley

Heartly Green

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