Care Home Owned by Park Homes UK Ltd in Merseyside
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Merseyside for Park Homes UK Ltd are showing below.
View the details of all 21 locations (with 507 reviews) owned by Park Homes UK Ltd
Park Homes UK Ltd Locations in Merseyside (1)
Eccleston Court
9.7
39 reviews
Holme Road, Eccleston, St Helens WA10 5NW
"My sister-in-law was very weak and very ill when she needed full-time nursing care. Eccleston Court was close, and after my initial…" Read all 39 reviews
Location Type Care Home
Eccleston Court, which is situated in the leafy area of Eccleston in St Helens, Merseyside, provides specialist nursing care for to older people and people living with dementia. Eccleston Court has two households, both on the same site, Eccleston… Read more about Eccleston Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 54 Rooms
- from £1,634 / week
Park Homes UK Ltd Reviews in Merseyside (39)
9.2
Park Homes UK Ltd has a Group Review Score of 9.2 (9.188) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Park Homes UK Ltd must have a Review Score.
Review of
Eccleston Court
from Donna K (Sister-in-law of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister-in-law was very weak and very ill when she needed full-time nursing care. Eccleston Court was close, and after my initial inquiry, the manager called me directly to speak about her needs. The manager was very helpful indeed, and my sister-in-law was brought into nursing care within a couple
of days.
During her stay, the warmth and comfort provided by Eccleston Court staff were exemplary. I was with my sister-in-law on and off every day, and I can state from my personal experience that the level of care is was the very highest.
(Please note that my rating for food and drink is based on casual observation of what was provided to other residents. I don't know from personal knowledge.)
During her stay, the warmth and comfort provided by Eccleston Court staff were exemplary. I was with my sister-in-law on and off every day, and I can state from my personal experience that the level of care is was the very highest.
(Please note that my rating for food and drink is based on casual observation of what was provided to other residents. I don't know from personal knowledge.)
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from S C (Daughter of Resident) published on 14 July 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
All I can say is read all cqc reports and findings. The home is run with untrained staff, understaffed, this home is definitely a business and not a well maintained care home, this sadly reflects the staff and there training, and the capability to care for the residents properly
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from K D (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Dad arrived at Eccleston Court after four difficult months in and out of hospital and another care home. He arrived there for end-of-life care and we were touched by the kind and warm welcome we received from everyone. We were astonished at how well Dad was helped to settle in and flourish in a calm
and peaceful environment for his last six weeks. Everyone we came into contact with was cheerful, caring and extraordinarily kind. Everyone was friendly and approachable. We found the management and nursing teams accessible, knowledgeable and a great support. We will never forget how much love and kindness we received during Dad's final hours and after his death and we will always be grateful.
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from Lesley R (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The level of care, support, love and understanding my mum received at Eccleston Court was outstanding. All staff were amazing and not only helped my mum during her end-of-life care, they helped us and supported us as a family. We are all truly grateful for all that Eccleston Court did for my mum. Thank
you.
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from L C (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were very happy with the care and dignity mum was given at Eccleston Court. The staff showed care and respect, and most of all, our mum was safe and happy.
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from R H (Brother of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has only been here a week but and already settled in nicely. The staff are all super friendly and approachable. The staff are high on health and safety, my bother spilt a drink, straight away staff were mopping the floor. Food is nutritious. Whole building is spotless I am over the moon that
my brother is in a fantastic caring environment.
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from Donna W (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum come to Eccleston court, mum needs full nursing end of life care , the home welcomed us with open arms very friendly caring and brilliant bed side manor. Staff are very professional and reassuring that is all we needed to no mum was in safe hands. The Home is spotless and lovely rooms. Would
recommend 100%
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from D M (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care and compassion shown to mum has been amazing. Mum loved the staff and the staff love mum. Thank you for taking care of our amazing mum.
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from Paul R (Son of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was a resident at Eccleston Court, although only for a short period before he passed away, the care that he received was exceptional. The carers and management always gave priority to dad's comfort and requirements. To get to the rooms you must pass through the residence lounge, the other residents
always looked happy, content and safe.
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from Catherine G (Niece of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank all of the staff at Eccleston Court for the care they have given my aunt over the last 12 months. They form a real family bond with the residents, and the medical attention they gave her was outstanding. She was treated with dignity and respect, and the family was always involved with,
and informed of any decisions for her. Once again thank you for everything.
Reply from Antony Hall, Managing Director at Eccleston Court
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Review of
Eccleston Court
from K D (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was at Eccleston Court for approximately 18 months, during this time my she was given a high level of dignity and respect whilst she was being cared for. She was always washed as well as wearing clean nighties and clothes when I went to visit, even on days when I was not expected. From when you
entered reception and right up to management, the staff made you feel very welcome. There was a real family feel to the home. Any concerns were dealt with quickly, but I didn't have many during the time my mum was a resident there. During my mum's last week, I couldn't have asked for any more support from the staff. They gave us privacy to spend time with her but regularly checked in on us both. Mum was thoroughly cared for during that time and I can't thank them enough for what they did for us both.
Reply from Phil Benson, Executive Director of Operations at Eccleston Court
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Review of
Eccleston Court
from S S (Son of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were very welcomed on the first day and shown around the home. It is well-presented and kept very clean and tidy at all times which is a credit to all staff. Everyone, from reception to management, is very friendly, helpful and professional at all times.
We feel my dad is being very well cared for
We feel my dad is being very well cared for
and being supported with his additional needs.
Reply from Antony Hall, Managing Director at Eccleston Court
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Review of
Eccleston Court
from Harry B (Husband of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A very pleasant home with good facilities, and very pleasant staff. I would recommend to other people.
Reply from Phil Benson, Executive Director of Operations at Eccleston Court
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Review of
Eccleston Court
from Kathryn D (Sister of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The kindness, compassion and care given to my brother during his last few months was second to none. Thank you for making him comfortable and treating him with dignity and respect. In addition all the team at Eccleston Court extended those same attributes to all of his family during a very difficult
time. Thank you once again.
Reply from Antony Hall, Managing Director at Eccleston Court
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Review of
Eccleston Court
from Janet D (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the moment we entered the building we were treated tremendously well. Every member of staff was friendly and helpful. Pictures were put up in minutes, laundry, questions sorted, medical requirements discussed promptly and food choices superb. They wanted to know all about mum so they could help
with all her needs. Absolutely first class in every detail!
Reply from Phil Benson, Executive Director of Operations at Eccleston Court
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Review of
Eccleston Court
from S B (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is very well looked after in Eccleston Court. She is happy and feels safe. She enjoys the food. The staff are always friendly, cheerful and caring even though they are very busy. Managers know what is happening with staff and residents and liaise well with relatives. There is generally a pleasant
atmosphere in the home.
Reply from Antony Hall, Managing Director at Eccleston Court
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Review of
Eccleston Court
from Liz s (Relative of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very nervous about our Queen becoming a resident at Ecclestone Court Care Home. However, the staff helped her to settle in quickly and she soon made friends with the other residents. It was so nice to see her happy and content. All the staff are just amazing they really do care about the residents.
I love that they have daily activities which make life fun. The staff get to know the residents. The food is first class. It's more like a health spa with nursing care thrown in. These people are totally dedicated, they meet every aspect of your loved ones' needs from health to emotional. Hand on heart it's the best place an elderly person or dementia person could be. I had a loved one already a resident and I was that impressed I recommend this little bit of heaven to another family member. So I had two family members as residents. I can not put into words just how good these people are at their jobs, every single member of staff is approachable friendly and always ready to help. First class.
Reply from Phil Benson, Executive Director of Operations at Eccleston Court
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Review of
Eccleston Court
from G C (Husband of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was amazed at the care and respect they give their residents. Always willing to help, the care home is clean and secure giving you peace of mind. The activities they have on are a motivation for the residents and great fun. The meals they served look very well cooked and well prepared. Overall it's
a fantastic care home
Reply from Phil Benson, Executive Director of Operations at Eccleston Court
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Review of
Eccleston Court
from S D (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our family would highly recommend Eccleston Court to anyone looking for a care home for a friend or relative. It's such a huge emotional journey you and your loved one need to take, and it's so reassuring to know every member of staff shows kindness, patience and professionalism
Reply from Georgea Buckle, Operations Executive at Eccleston Court
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Review of
Eccleston Court
from David W (Son of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care you gave to mum in her last few days was second to none thanks for making her comfortable and for the dignity and respect your team gave to me and our family and friends. Thank you once again for your help.
Reply from Phil Benson, Executive Director of Operations at Eccleston Court
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