Park Homes UK Ltd in Merseyside | 1 Care Home

Review of
Eccleston Court
from Donna K (Sister-in-law of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

My sister-in-law was very weak and very ill when she needed full-time nursing care. Eccleston Court was close, and after my initial inquiry, the manager called me directly to speak about her needs. The manager was very helpful indeed, and my sister-in-law was brought into nursing care within a couple

of days.
During her stay, the warmth and comfort provided by Eccleston Court staff were exemplary. I was with my sister-in-law on and off every day, and I can state from my personal experience that the level of care is was the very highest.
(Please note that my rating for food and drink is based on casual observation of what was provided to other residents. I don't know from personal knowledge.)

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words and for choosing Eccleston Court for your sister-in-law's care. We're so pleased to hear that you found our team supportive and the standard of care exemplary. Your feedback means a great deal to us.

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Review of
Eccleston Court
from S C (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

All I can say is read all cqc reports and findings. The home is run with untrained staff, understaffed, this home is definitely a business and not a well maintained care home, this sadly reflects the staff and there training, and the capability to care for the residents properly

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your feedback. We take concerns about staffing and training seriously and are committed to providing high-quality care. We encourage open dialogue and would welcome the opportunity to discuss your experience further-please feel free to contact the Home Manager or Regional Manager directly.

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Review of
Eccleston Court
from K D (Daughter of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

Dad arrived at Eccleston Court after four difficult months in and out of hospital and another care home. He arrived there for end-of-life care and we were touched by the kind and warm welcome we received from everyone. We were astonished at how well Dad was helped to settle in and flourish in a calm

and peaceful environment for his last six weeks. Everyone we came into contact with was cheerful, caring and extraordinarily kind. Everyone was friendly and approachable. We found the management and nursing teams accessible, knowledgeable and a great support. We will never forget how much love and kindness we received during Dad's final hours and after his death and we will always be grateful.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind and heartfelt words. We're honored to have cared for your dad during his final weeks and are so pleased he was able to find peace and comfort at Eccleston. Your message means a great deal to us, and we will be sure to share your kind words with the whole team. We're glad we could support you and your family during such a difficult time!

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Review of
Eccleston Court
from Lesley R (Daughter of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

The level of care, support, love and understanding my mum received at Eccleston Court was outstanding. All staff were amazing and not only helped my mum during her end-of-life care, they helped us and supported us as a family. We are all truly grateful for all that Eccleston Court did for my mum. Thank

you.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words. We're truly grateful you entrusted us with your mum's care, and we're glad our support made a difference to your family during such a difficult time. Your appreciation means a lot and we will share this with the team at Eccleston Court!

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Review of
Eccleston Court
from L C (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

We were very happy with the care and dignity mum was given at Eccleston Court. The staff showed care and respect, and most of all, our mum was safe and happy.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

We're truly grateful to hear that your mum felt safe, happy, and well cared for at Eccleston Court. It means a great deal to our team to know we made a positive difference. We will pass your kind words to the team at Eccleston Court.

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Review of
Eccleston Court
from R H (Brother of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My brother has only been here a week but and already settled in nicely. The staff are all super friendly and approachable. The staff are high on health and safety, my bother spilt a drink, straight away staff were mopping the floor. Food is nutritious. Whole building is spotless I am over the moon that

my brother is in a fantastic caring environment.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you so much for your lovely feedback! It's wonderful to hear your brother has settled in so quickly and that you feel happy with the care, cleanliness, and friendly staff. We're thrilled he's comfortable and well looked after and we will pass on your kind words to the team at Eccleston Court!

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Review of
Eccleston Court
from Donna W (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My mum come to Eccleston court, mum needs full nursing end of life care , the home welcomed us with open arms very friendly caring and brilliant bed side manor. Staff are very professional and reassuring that is all we needed to no mum was in safe hands. The Home is spotless and lovely rooms. Would

recommend 100%

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you so much for your kind words and taking the time to leave us a review! It means a lot to hear that you felt welcomed and reassured during such a difficult time. We're glad our team could make you and your mum feel safe and cared for - We will pass on your kind words to the team at Eccleston!

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Review of
Eccleston Court
from D M (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The care and compassion shown to mum has been amazing. Mum loved the staff and the staff love mum. Thank you for taking care of our amazing mum.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your mum received the quality of care our hard-working teams aim to deliver each day!

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Review of
Eccleston Court
from Paul R (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My dad was a resident at Eccleston Court, although only for a short period before he passed away, the care that he received was exceptional. The carers and management always gave priority to dad's comfort and requirements. To get to the rooms you must pass through the residence lounge, the other residents

always looked happy, content and safe.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words. It means so much to hear that your dad received exceptional care and comfort during his time with us. Your feedback is deeply appreciated and will be shared with the team!

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Review of
Eccleston Court
from Catherine G (Niece of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I cannot thank all of the staff at Eccleston Court for the care they have given my aunt over the last 12 months. They form a real family bond with the residents, and the medical attention they gave her was outstanding. She was treated with dignity and respect, and the family was always involved with,

and informed of any decisions for her. Once again thank you for everything.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your aunt received the quality of care that our hard working teams aim to deliver each day.

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Review of
Eccleston Court
from K D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum was at Eccleston Court for approximately 18 months, during this time my she was given a high level of dignity and respect whilst she was being cared for. She was always washed as well as wearing clean nighties and clothes when I went to visit, even on days when I was not expected. From when you

entered reception and right up to management, the staff made you feel very welcome. There was a real family feel to the home. Any concerns were dealt with quickly, but I didn't have many during the time my mum was a resident there. During my mum's last week, I couldn't have asked for any more support from the staff. They gave us privacy to spend time with her but regularly checked in on us both. Mum was thoroughly cared for during that time and I can't thank them enough for what they did for us both.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your heartfelt review. We're deeply touched by your kind words and are so glad to hear that your mum received such respectful and compassionate care during her time at Eccleston Court. It means a great deal to us that you felt welcomed by everyone, from reception to management, and that you experienced a family-like atmosphere throughout. We're also grateful that we could provide the support and privacy you needed during your mum's final days, and that you were confident in the care she received. Thank you for trusting us with your mum's care - your gratitude truly means the world to us.

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Review of
Eccleston Court
from S S (Son of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

We were very welcomed on the first day and shown around the home. It is well-presented and kept very clean and tidy at all times which is a credit to all staff. Everyone, from reception to management, is very friendly, helpful and professional at all times.
We feel my dad is being very well cared for

and being supported with his additional needs.

Reply from Antony Hall, Managing Director at Eccleston Court

I am pleased to hear that your experience meets our high expectations as a provider. I will pass your kind comments on to the team.

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Review of
Eccleston Court
from Harry B (Husband of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

A very pleasant home with good facilities, and very pleasant staff. I would recommend to other people.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the lovely review. We will share it with the team at the home.

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Review of
Eccleston Court
from Kathryn D (Sister of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

The kindness, compassion and care given to my brother during his last few months was second to none. Thank you for making him comfortable and treating him with dignity and respect. In addition all the team at Eccleston Court extended those same attributes to all of his family during a very difficult

time. Thank you once again.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words, especially at this difficult time. Our team strives to treat all the people who live with us with compassion and dignity at all times.

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Review of
Eccleston Court
from Janet D (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

From the moment we entered the building we were treated tremendously well. Every member of staff was friendly and helpful. Pictures were put up in minutes, laundry, questions sorted, medical requirements discussed promptly and food choices superb. They wanted to know all about mum so they could help

with all her needs. Absolutely first class in every detail!

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the wonderful review! We are proud of the team at Eccleston Court and I'm going to share your lovely feedback with the whole team.

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Review of
Eccleston Court
from S B (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum is very well looked after in Eccleston Court. She is happy and feels safe. She enjoys the food. The staff are always friendly, cheerful and caring even though they are very busy. Managers know what is happening with staff and residents and liaise well with relatives. There is generally a pleasant

atmosphere in the home.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words. We are pleased you feel your mum is receiving good care from our hardworking team in the home. I will make sure your comments are passed onto them.

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Review of
Eccleston Court
from Liz s (Relative of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

I was very nervous about our Queen becoming a resident at Ecclestone Court Care Home. However, the staff helped her to settle in quickly and she soon made friends with the other residents. It was so nice to see her happy and content. All the staff are just amazing they really do care about the residents.

I love that they have daily activities which make life fun. The staff get to know the residents. The food is first class. It's more like a health spa with nursing care thrown in. These people are totally dedicated, they meet every aspect of your loved ones' needs from health to emotional. Hand on heart it's the best place an elderly person or dementia person could be. I had a loved one already a resident and I was that impressed I recommend this little bit of heaven to another family member. So I had two family members as residents. I can not put into words just how good these people are at their jobs, every single member of staff is approachable friendly and always ready to help. First class.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for such a wonderful review. We will share this with the team at Eccleston Court :D

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Review of
Eccleston Court
from G C (Husband of Resident) published on 19 July 2024

Submitted via Website • Report

Overall Experience

I was amazed at the care and respect they give their residents. Always willing to help, the care home is clean and secure giving you peace of mind. The activities they have on are a motivation for the residents and great fun. The meals they served look very well cooked and well prepared. Overall it's

a fantastic care home

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for the wonderful review. I'll make sure this is shared with our staff team at the home.

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Review of
Eccleston Court
from S D (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Our family would highly recommend Eccleston Court to anyone looking for a care home for a friend or relative. It's such a huge emotional journey you and your loved one need to take, and it's so reassuring to know every member of staff shows kindness, patience and professionalism

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your review. We will pass this on to the team at Eccleston Court!

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Review of
Eccleston Court
from David W (Son of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

The care you gave to mum in her last few days was second to none thanks for making her comfortable and for the dignity and respect your team gave to me and our family and friends. Thank you once again for your help.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the kind words. I'll pass your message onto the team

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Care Home Owned by Park Homes UK Ltd in Merseyside

Park Homes UK Ltd Locations in Merseyside (1)

Park Homes UK Ltd Reviews in Merseyside (39)

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