Care Homes Owned by Park Homes UK Ltd in Merseyside

The staff make you feel welcome and they always take time to say hi and check that anything is well with mum.

Both my Father- in- law and Mother- in -law have been (still are) residents at Eccleston Court. The home is very well run and I have always felt that my family are safe, well cared for and happy here. The big difference between Eccleston Court and other homes we tried is the atmosphere of calm that pervades the building. Managers and staff, care for residents with care, dignity and calm. This helps residents to feel relaxed and cope better with, what can be, challenging symptoms and experiences. As soon as you walk in you will see cleaning staff speaking to residents and visitors like old friends. The care staff and nurses go out of their way to tailor care to each person's needs. They speak to residents in a friendly, calm tone which must be comforting when away from your own home. The managers are constantly trying new activities/ themed events to enhance the experience for residents and are always available if you need to discuss your loved one. I know my family are in safe hands.

It is difficult when a loved one needs residential care. All the staff, cleaners, caterers, nurses, carers and managers at Eccleston Court go out of their way to meet the needs of my Mum, every day. There is a family atmosphere and I feel confident Mum could not be in a better place.

Elena is an excellent manager that genuinely cares about the residents.

My MIL settled in very quickly despite arriving mid Xmas party. The maint man touched the room up beforehand. Joanne, Cody, Kara & all the team provided the best care, comfort & dignity in her last few weeks of life for which we are very grateful. Elena came to give us her unwavering support as my MIL passed. A lovely touch which confirmed we made the right choice.

Many thanks

(Please note that my rating for food and drink is based on casual observation of what was provided to other residents. I don't know from personal knowledge.)

All I can say is read all cqc reports and findings. The home is run with untrained staff, understaffed, this home is definitely a business and not a well maintained care home, this sadly reflects the staff and there training, and the capability to care for the residents properly

Dad arrived at Eccleston Court after four difficult months in and out of hospital and another care home. He arrived there for end-of-life care and we were touched by the kind and warm welcome we received from everyone. We were astonished at how well Dad was helped to settle in and flourish in a calm and peaceful environment for his last six weeks. Everyone we came into contact with was cheerful, caring and extraordinarily kind. Everyone was friendly and approachable. We found the management and nursing teams accessible, knowledgeable and a great support. We will never forget how much love and kindness we received during Dad's final hours and after his death and we will always be grateful.

The level of care, support, love and understanding my mum received at Eccleston Court was outstanding. All staff were amazing and not only helped my mum during her end-of-life care, they helped us and supported us as a family. We are all truly grateful for all that Eccleston Court did for my mum. Thank you.

We were very happy with the care and dignity mum was given at Eccleston Court. The staff showed care and respect, and most of all, our mum was safe and happy.

My brother has only been here a week but and already settled in nicely. The staff are all super friendly and approachable. The staff are high on health and safety, my bother spilt a drink, straight away staff were mopping the floor. Food is nutritious. Whole building is spotless I am over the moon that my brother is in a fantastic caring environment.

My mum come to Eccleston court, mum needs full nursing end of life care , the home welcomed us with open arms very friendly caring and brilliant bed side manor. Staff are very professional and reassuring that is all we needed to no mum was in safe hands. The Home is spotless and lovely rooms. Would recommend 100%

The care and compassion shown to mum has been amazing. Mum loved the staff and the staff love mum. Thank you for taking care of our amazing mum.

My dad was a resident at Eccleston Court, although only for a short period before he passed away, the care that he received was exceptional. The carers and management always gave priority to dad's comfort and requirements. To get to the rooms you must pass through the residence lounge, the other residents always looked happy, content and safe.

I cannot thank all of the staff at Eccleston Court for the care they have given my aunt over the last 12 months. They form a real family bond with the residents, and the medical attention they gave her was outstanding. She was treated with dignity and respect, and the family was always involved with, and informed of any decisions for her. Once again thank you for everything.

My mum was at Eccleston Court for approximately 18 months, during this time my she was given a high level of dignity and respect whilst she was being cared for. She was always washed as well as wearing clean nighties and clothes when I went to visit, even on days when I was not expected. From when you entered reception and right up to management, the staff made you feel very welcome. There was a real family feel to the home. Any concerns were dealt with quickly, but I didn't have many during the time my mum was a resident there. During my mum's last week, I couldn't have asked for any more support from the staff. They gave us privacy to spend time with her but regularly checked in on us both. Mum was thoroughly cared for during that time and I can't thank them enough for what they did for us both.

We feel my dad is being very well cared for and being supported with his additional needs.

A very pleasant home with good facilities, and very pleasant staff. I would recommend to other people.

The kindness, compassion and care given to my brother during his last few months was second to none. Thank you for making him comfortable and treating him with dignity and respect. In addition all the team at Eccleston Court extended those same attributes to all of his family during a very difficult time. Thank you once again.