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Care Homes Owned by Park Homes UK Ltd in Dumfries & Galloway

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Park Homes UK Ltd in Dumfries & Galloway

Only the locations & reviews in Dumfries & Galloway for Park Homes UK Ltd are showing below.

View the details of all 20 locations (with 517 reviews) owned by Park Homes UK Ltd

Park Homes UK Ltd Locations in Dumfries & Galloway (6)

 - Browse 6 Care Homes owned by Park Homes UK Ltd in Dumfries & Galloway
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Thorney Croft
12 Sycamore Way, Stranraer DG9 7BY 
9.4 25 reviews
Thorney Croft, Stranraer, Dumfries & Galloway
"I cannot praise your staff highly enough every single one of them are amazing, dedicated, caring, patient, your company should be very very…"   Read all 25 reviews
  • from £1,025 / week
  • 60 Rooms
Location Type Care Home

Thorney Croft is a warm and welcoming residential care home in Stranraer. It provides specialist care for up to 60 older people and people living with dementia. Thorney Croft has some wonderful ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Cornwall Park
Auchendoon Road, Newton Stewart DG8 6HD 
9.4 30 reviews
Cornwall Park, Newton Stewart, Dumfries & Galloway
"My husband is so lucky to have got in to this care home. He was made to feel at home treated with respect & dignity, the staff are…"   Read all 30 reviews
  • from £1,025 / week
  • 30 Rooms
Location Type Care Home

Cornwall Park is a warm, welcoming and friendly care home, situated in the town of Newton Stewart, in the historical county of Wigtownshire. It provides residential care and support for up to 30 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Munches Park House
Barhill Road, Dalbeattie DG5 4JB 
9.3 20 reviews
Munches Park House, Dalbeattie, Dumfries & Galloway
"My father has settled well and is content and more engaged which is lovely to see. He is well looked after both personaly and medically and…"   Read all 20 reviews
  • from £1,025 / week
  • 30 Rooms
Location Type Care Home

Munches Park is a 30-bed care home in Dalbeattie in South West Scotland. The home is a warm, welcoming and friendly home that provides wonderful spaces to relax and enjoy company in. The large ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Charnwood Lodge
10/18 Annan Road, Dumfries DG1 3AD 
8.7 26 reviews
Charnwood Lodge, Dumfries, Dumfries & Galloway
"Charnwood care home is off the scale with fully trained staff + the internal + ,building is bordering on a hotel .…"   Read all 26 reviews
  • from £1,025 / week
  • 68 Rooms
Location Type Care Home

Charnwood Lodge is a warm, welcoming and friendly residential care home which provides care and support for up to 68 older people and people living with dementia. With highly trained, caring ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Merse House
Merse Avenue, Kirkcudbright DG6 4RN 
8.7 16 reviews
Merse House, Kirkcudbright, Dumfries & Galloway
"Absolutely wonderful. Mum is well looked after clean, cared for, hair, nails, and clothes are all great. Room is clean and tidy, mum is…"   Read all 16 reviews
  • from £1,025 / week
  • 32 Rooms
Location Type Care Home

Merse House is located in Kirkcudbright in Dumfries and Galloway, South West Scotland, overlooking the River Dee and is close to areas of outstanding beauty. The home is a warm, friendly and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Carlingwark House
Buchen, Castle Douglas DG7 1TH 
8.5 19 reviews
Carlingwark House, Castle Douglas, Dumfries & Galloway
"My husband has been at Carlingwark for several years, I visit daily, good relationship with staff and I will see the manager and regional…"   Read all 19 reviews
  • from £1,025 / week
  • 30 Rooms
Location Type Care Home

Situated in the market town of Castle Douglas, surrounded by the beautiful countryside of Galloway and overlooking Carlingwark Loch, Carlingwark House is a warm, welcoming and friendly care home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Park Homes UK Ltd Reviews in Dumfries & Galloway (136)

9.0

Park Homes UK Ltd has a Group Review Score of 9.0 (9.046) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Park Homes UK Ltd must have a Review Score.

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Review of

Carlingwark House

from A M (Sister of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My sister moved into this home in March 2025 when it was under the 'Care Commission' and had many issues. It improved slightly but is nowhere near a satisfactory place for my sister to be cared for. She does not get bathed due to an unsatisfactory bathroom which is supposed to be under review. Staffing
is totally unsatisfactory most of the time, leading to a very disheartened staff. Many things need to be addressed as a matter of urgency! Not enough room to list the shortcomings!
Reply from Georgea Buckle, Operations Executive at Carlingwark HouseThank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your sister's experience at Carlingwark House. The concerns you have raised regarding personal care, bathing facilities, nutrition, and communication have been reviewed by the management team. We are working closely with healthcare professionals and contractors to address environmental challenges and ensure appropriate support is in place. We value all feedback and would welcome the opportunity to discuss your concerns further to ensure your sister receives the best possible care.
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Review of

Charnwood Lodge

from S H (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find that my relative doesn't always have a jumper or socks on .
I don't like the policy that relatives/ visitors cannot sit in dining room at mealtimes It is their home , not a hospital . It might be that some people want their loved one around at meal time or that they could be of help encouraging
to eat rather than a negative impact .
I have found my relative sitting in front of an open window quite often . It may be warm in the room but it's very drafty to sit there for hours .
I have found they do not pick up on health issues and report concerns to seniors
The radio is constantly on in dining room and other rooms which I find unnecessary.
I find they do try hard to motivate people in various activities
I like that there is lots of space and various areas to chill in
They have a nice garden and take people out
Most staff are caring and try their best
Reply from Georgea Buckle, Operations Executive at Charnwood LodgeThank you for taking the time to leave a review and share your feedback. We are pleased to read your positive comments regarding our caring staff, activities programme, gardens and efforts to encourage meaningful resident engagement. We will ensure your kind words are shared with the team.
We are sorry to learn that some aspects of your experience did not meet your expectations. Feedback is invaluable in helping us reflect and improve. Your comments regarding clothing, comfort and the home environment have been discussed with the team, and staff have been reminded of the importance of regularly checking residents' comfort and preferences.
We were particularly concerned by your comments regarding health concerns and escalation of medical issues. Residents' wellbeing remains our highest priority, and we work closely with healthcare professionals to ensure concerns are identified and addressed appropriately. We would welcome the opportunity to discuss any specific concerns further.
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Review of

Thorney Croft

from L S (Relative of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very approachable management. Open friendly staff. Family and friends made to feel very welcome when visiting.
Reply from Georgea Buckle, Operations Executive at Thorney CroftThank you for your kind feedback. We're delighted to hear that you found our management approachable and our staff open and friendly. Creating a welcoming environment for both our residents and their loved ones is very important to us, so it's wonderful to know that family and friends felt comfortable and welcomed when visiting. We truly appreciate your comments and support.
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Review of

Thorney Croft

from David B (Son-in-law of Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise your staff highly enough every single one of them are amazing, dedicated, caring, patient, your company should be very very proud of them all I've been going in now for a year now and its always the same such a wonderful feeling of contentment well done to everyone.
Reply from Georgea Buckle, Operations Executive at Thorney CroftThank you so much for your lovely review and kind words. We're delighted to hear you've had such a positive experience with us over the past year. Your feedback means a great deal to our team, and we'll be sure to share it with them.
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Review of

Thorney Croft

from J E (Husband of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife receives very good care at Thorney Croft. Despite being short staffed at times the staff remain cheerful and do their best to meet residents needs. Although my wife can't often attend activities there are many that would interest her. Overall a very friendly care home.
Reply from Georgea Buckle, Operations Executive at Thorney CroftThank you for your kind feedback. We are pleased to hear that your wife receives good care and that you find our team friendly, cheerful, and dedicated, even during busy times. Your appreciation means a great deal to us, and we are grateful for your support.
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Review of

Thorney Croft

from Susan S (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite mum's condition and health deteriorating this month, the staff at Thorney Croft have been extremely kind, caring and attentive, arranging for medical reviews and assessments and ensuring all aids to help mum remain comfortable and have the best quality of life available. They liaise well with
the family and keep us updated at all times. Mum has been cared for with compassion, dignity and respect. As a family, we are extremely thankful to them all.
Reply from Georgea Buckle, Operations Executive at Thorney CroftThank you for your heartfelt feedback. We are grateful for your kind words and are pleased to hear that your mum has been cared for with compassion, dignity, and respect. Supporting both residents and their families during difficult times is very important to us, and we are glad our team has been able to provide comfort, communication, and attentive care. Your appreciation will be shared with all the staff at Thorney Croft.
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Review of

Thorney Croft

from Sheila L (Wife of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed on arrival with several staff assisting us to the room. We were made comfortable in the room and had the lay out of the room explained including the ensuite facility. The sleeping arrangement was comfortable with staff assisting in undressing for bed, the staff are helpful, caring and
enthusiastic.
Reply from Georgea Buckle, Operations Executive at Thorney CroftThank you for your lovely feedback. We are pleased to hear you felt welcomed and comfortable during your stay. Your kind comments about our caring, helpful, and enthusiastic staff are greatly appreciated and will be shared with the team.
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Review of

Carlingwark House

from Robbie C (Partner of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
My partner has been in the home for over 12 months the staff, manager and area manager all do the best they can do due to the lack of investment into the home by the company owners.
I have requested meetings with the MD to discuss why they think it's acceptable to run the home especially at weekends
with staff levels lower than the regulations, in my opinion the home is being run by the owners for profit before care. The system they have put in place to enter and leave the home by ringing a doorbell and waiting for a response from a staff member once again cheap option should be investing in a proper security system with cameras. It would benefit the staff the residents and their families if the owners would stop their GREED for high high profits and invest in the home and their staff.
Reply from Georgea Buckle, Operations Executive at Carlingwark HousePark Homes UK would like to thank you for your feedback.

We can confirm that several meetings have taken place to discuss the concerns raised, most recently with our Managing Director. We have listened carefully and responded to each of the points highlighted.

Should any further reassurance or discussion be required, our Managing Director will respond promptly.
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Review of

Thorney Croft

from Charlotte S (Daughter of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot tell you how grateful we are that my mother is so beautifully cared for by the wonderful team at Thorney Croft. They are kind, patient, supportive, gentle, nurturing and generally amazing. They treat our mother who has dementia with great respect and dignity and cannot seem to do enough for
her.
We as family live in other parts of the country and world so knowing Mum is happy and looked after is of great comfort to us.
With very grateful thanks.
Charlotte
Reply from Georgea Buckle, Operations Executive at Thorney CroftThank you so much for your incredibly kind words. It means a great deal to the whole team to know that you feel your mother is happy, comfortable, and well cared for at Thorney Croft. Your gratitude will be shared with the entire team, who will be truly touched by your comments.
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Review of

Munches Park House

from Gillian M (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has settled well and is content and more engaged which is lovely to see. He is well looked after both personaly and medically and staff have taken the time to find out his likes and dislikes to settle him into good routines. The setting is perfect for him. Bright and airy with various areas
to sit in as well as outside in the gardens with hilarious chickens! There are plenty of activities for Dad to access which keeps his brain stimulated and he is more engaged with us all now. The staff are competent, ensuring he is comfortable and cared for, whilst keeping the atmosphere light and cheery and engaging with his sense of humour.
Reply from Georgea Buckle, Operations Executive at Munches Park HouseThank you for your kind feedback. We're so pleased to hear your father has settled well and is feeling content and engaged.
It's great to know our team's care and attention to his preferences have made a difference, and that he's enjoying the environment, activities, and even the chickens!
We truly appreciate your support and will share your comments with the team at Munches Park!
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Review of

Carlingwark House

from Maureen S (Wife of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Carlingwark for several years, I visit daily, good relationship with staff and I will see the manager and regional manager everyday and chat about any issues.
I feel welcomed into the home and I know all the staff and other residents and families.
Reply from Georgea Buckle, Operations Executive at Carlingwark HouseThank you for sharing your experience. We're delighted to hear that your husband is happy at Carlingwark and that you feel welcomed and connected with both staff and other families.
It's wonderful that you have a positive relationship with our team and that communication with the manager and regional manager is easy and supportive. Your feedback means a lot to us.
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Review of

Cornwall Park

from Anne G (Sister-in-law of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each time we have visited we find our relative relaxed, happy, great relationships wtih staff who are very friendly and kind. We in turn feel welcomed and find Cornwall Park homely & inviting. We often comment how we would recommend it to others. Our relative has really settled, talks about it being
his home now & happy for it to be. There is a relaxed atmosphere whenever you enter the building and this is all down to the staff & management.
Reply from Georgea Buckle, Operations Executive at Cornwall ParkThank you for your kind words. We're thrilled your relative feels at home and enjoys such great relationships with our team. It means a lot to know our atmosphere makes both residents and families feel welcomed. We truly appreciate your recommendation and are so glad your relative has settled in so well.
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Review of

Merse House

from Morag M (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff in Merse house have made a difficult time for us as family an easier transition than expected. The home is happy, comfortable, and a lovely selection of meals. The care my mother is receiving is excellent with all her needs being addressed and dealt with. Everyone is welcoming and all
seem to enjoy their work.
Reply from Georgea Buckle, Operations Executive at Merse HouseThank you for your kind feedback. We're so pleased to hear that the team at Merse House has helped make this transition easier for you and your family. It's wonderful to know your mother is receiving excellent care and that you feel welcomed and comfortable in the home. Your comments mean a lot to our staff and will be shared with the team!
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Review of

Munches Park House

from M M (Wife of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the home well run and well maintained and very clean. The staff are very helpful and I am confident that my husband is being well cared for. The staff being as pleasant and happy as they seem to be is a positive reflection on the managements staff training and positivity. The kitchen is
well run and produces excellent food with friendly obliging staff.
Reply from Georgea Buckle, Operations Executive at Munches Park HouseThank you so much for taking the time to share your experience. We're delighted to hear that you feel confident in the care your husband is receiving and that our team's dedication and positivity have made such a difference. It's wonderful to know that the home is meeting your expectations in cleanliness, management, and overall atmosphere. We're especially glad you're enjoying the meals and the friendly service from our kitchen staff. Your kind words mean a lot to our team and inspire us to continue providing the highest standard of care and service.
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Review of

Charnwood Lodge

from J R (Friend of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On Christmas Day resident had requested a trifle for sweet. There was none left. They said they would take resident back to room and bring an alternative, this did not happen and they got no sweet. On Boxing Day I visited again and brought 2 trifles. I put one on the tray for that day and put one in
fridge for the following day, and informed staff. She did not get this the next day. If menus were filled in the day before then surely cook should have had enough for all residents & if anyone changed their mind.
Reply from Georgea Buckle, Operations Executive at Charnwood LodgeThank you for taking the time to share your feedback. We are very sorry to hear about your experience over Christmas and Boxing Day, and that on this occasion you felt our service fell short of expectations. Not receiving the requested dessert, the promised alternative, and the trifle you kindly provided is not the standard of care we aim to deliver.

Your comments have been shared with the team so we can review what happened and prevent this from happening again. While overall feedback from families about Christmas Day was largely positive, we are disappointed that this was not your experience.

We encourage relatives and visitors to speak with a team member during their visit so concerns can be addressed promptly. However, we are truly grateful you brought this to our attention, as it helps us to improve. Thank you again for your feedback and continued support.
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Review of

Cornwall Park

from Agnes G (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is so lucky to have got in to this care home. He was made to feel at home treated with respect & dignity, the staff are marvellous to him and any visitors he has. He has the best of food, kept so clean & tidy his room is perfect. Bed so clean also his toilet. Nothing to much bother for staff
what he wants he gets. Lots of activities which is super. Lots of entertainment. I know when I leave him he is happy & safe. Overall a great place.
Reply from Georgea Buckle, Operations Executive at Cornwall ParkThank you for your wonderful feedback. We are so pleased to hear that your husband feels happy, safe, and well cared for, and that you are reassured knowing he is treated with respect and dignity. Your kind words about our staff, cleanliness, food, and activities mean a great deal to us and will be shared with the team. Thank you for your trust and recommendation.
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Review of

Charnwood Lodge

from Ray R (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charnwood care home is off the scale with fully trained staff + the internal + ,building is bordering on a hotel .
Reply from Georgea Buckle, Operations Executive at Charnwood LodgeThank you for your lovely feedback! We're thrilled you found our staff and home exceptional - it means so much to the whole team.
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Review of

Charnwood Lodge

from L W (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father recently passed away in Charnwood Lodge. Staff on the unit were fantastic, so kind to us as dad passed away & he was treated with such dignity on his passing. My disappointment came from the home manager. Not one acknowledgement from her or one word of condolence. Not surprising really as
she never seems to engage with families or even residents that I have witnessed. She is just lucky to have a very good deputy & the rest of the staff, but your manager certainly brought down our overall experience.
Reply from Georgea Buckle, Operations Executive at Charnwood LodgeWe're very sorry for your loss and thank you for your kind words about our care team - they'll be touched to know their support made a difference. We're also sorry to hear you felt let down by our management communication. Your feedback is important, and we'll reflect on this to ensure all families feel acknowledged and supported.
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Review of

Charnwood Lodge

from A M (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find staff in general very approachable and hardworking, however, low staffing has impacted on care provision with lots of minor matters like clothes going missing, table tops unwashed, poor stimulation of residents and poor care of belongings and individual needs as a result. The garden is a mess,
residents rarely get out to use it and as far as I'm aware there have been no recent trips out. My father is Compo Mentos but immobile and at times has no appropriate stimulation or company, mixing only with those who unfortunately, are suffering from dementia. Poor staffing levels & care of facilities = poor care.
Reply from Georgea Buckle, Operations Executive at Charnwood LodgeThank you for your feedback. We're pleased you find our staff approachable and hardworking. While staffing has been a challenge, care has always remained our top priority.We've recently recruited a second activity coordinator to help improve the social engagement and stimulation for all residents. We're also addressing concerns around personal belongings, cleanliness, and garden use as part of our ongoing improvements.We appreciate your comments and are committed to making positive changes.
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Review of

Cornwall Park

from Aileen K (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care & attention that Dad receives at Cornwall Park. It allows him to have a quality of life and enjoyment, that I don't believe he would have in his own home with carers. He has nothing to do but enjoy what's going on. He gets his newspaper delivered, loves his meals & enjoys
all activities & musical entertainment thats on offer. Staff are all so friendly, helpful, efficient & caring. They also so approachable. He is so well cared for we're always made very welcome, we've next to nothing do but enjoy visiting him! If Dad could wish for one thing it would be Sky TV so he could watch the golf.
Reply from Georgea Buckle, Operations Executive at Cornwall ParkThank you for your lovely feedback. We're so pleased to hear how much your dad is enjoying life at Cornwall Park and that you feel reassured by the care and attention he receives. It's great to know he's happy with the activities, meals, and the warm welcome during your visits. We will share your feedback with the team at Cornwall Park!
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