Park Homes UK Ltd in Dumfries & Galloway | 6 Care Homes

Review of
Cornwall Park
from Aileen K (Daughter of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with the care & attention that Dad receives at Cornwall Park. It allows him to have a quality of life and enjoyment, that I don't believe he would have in his own home with carers. He has nothing to do but enjoy what's going on. He gets his newspaper delivered, loves his meals & enjoys

all activities & musical entertainment thats on offer. Staff are all so friendly, helpful, efficient & caring. They also so approachable. He is so well cared for we're always made very welcome, we've next to nothing do but enjoy visiting him! If Dad could wish for one thing it would be Sky TV so he could watch the golf.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you for your lovely feedback. We're so pleased to hear how much your dad is enjoying life at Cornwall Park and that you feel reassured by the care and attention he receives. It's great to know he's happy with the activities, meals, and the warm welcome during your visits. We will share your feedback with the team at Cornwall Park!

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Review of
Thorney Croft
from J R (Son of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

The premises are nice and well kept. The staff are friendly and caring.

Reply from Georgea Buckle, Operations Executive at Thorney Croft

Thank you for your kind words. We're glad you found the home well-kept and our staff caring and friendly. Your feedback is truly appreciated.

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Review of
Cornwall Park
from Jim K (Friend of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff were friendly, helpful and professional. Surroundings were clean & comfortable and gardens well kept and tidy.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you for your kind words! We're delighted to hear that you found our staff friendly and professional, and that you enjoyed the clean, comfortable surroundings and well-maintained gardens. Your feedback means a lot to us!

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Review of
Cornwall Park
from Benny T (Husband of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

As my wife is a resident at Cornwall Park, and she has been for 1 year and 4 months. I must say that the service is first class. All the staff are very good at all times. My wife seems to be very happy at all times.
I must say that the service is excellent.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful to hear that your wife has been happy during her time at Cornwall Park, and that you've found the service to be first class. Our team works hard to provide consistent, compassionate care, and your feedback is deeply appreciated.

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Review of
Carlingwark House
from Mary-Ann L (Daughter of Resident) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

Poor management and communication; management have no empathy and responsiveness to residents and family. Staff shortages and low morale it is clear that staff are overworked and unsupported which directly affects the level of care residents receive. Staff are very hard working and very kind but the

mental health and hygiene play a crucial role and are interconnected. Beautiful day outside residents confined to their bed or the building.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding management, communication, and the overall care environment. Your observations about staff morale, mental health, and resident wellbeing are important and will be taken seriously.We want to assure you that we are looking into these matters closely to understand how we can improve. We deeply value our staff and residents, and we recognise the importance of providing a supportive environment for both.If you would like to speak further or share more details, we would welcome the opportunity to have a member of our management team speak with you directly. Please feel free to get in touch with us at your convenience.

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Review of
Cornwall Park
from M H (Daughter of Resident) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

My sisters and I loved the relaxed homely feel of the home. Staff make you very welcomed. Always friendly and nothing is too much for family and residents.
My dad, who can be a very difficult man, says he is very well looked after.
Overall care was second to none.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you so much for your lovely feedback. We're so pleased you and your sisters felt the homely atmosphere at Cornwall Park and that your dad feels well cared for. It means a lot to the team to know their efforts are appreciated!

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Review of
Carlingwark House
from E M (Friend of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff nice and friendly. Place warm and good.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for your kind words! We're so pleased to hear that you found our staff friendly and the atmosphere warm and welcoming. Your feedback means a lot to us.

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Review of
Carlingwark House
from M B (Friend of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff brilliant, our friend says "very good and kiss cuddles" the staff keep him looking. Both of them find staff caring, helpful and make it feel "home" as much as they can room spotlessly clean and staff always available. Kiss cuddles for one member of staff in particular, brilliant sense of humour.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you so much for the lovely words! We're thrilled to hear your friend feels so cared for! It means the world to us that our team helps make it feel like home, and we'll be sure to pass on the special thanks to the staff at Carlingwark!

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Review of
Carlingwark House
from C J (Relative of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

freidnly staff, good atmosphere, spotlessly clean.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for your lovely feedback! We're so pleased you found the staff friendly, the atmosphere positive, and everything clean-your kind words mean a lot to us.

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Review of
Munches Park House
from Mary S (Sister of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting my brother and I have not found a single thing to complain about. It is very homely place, the staff are pleasant and efficient.
I went in one day and the meal was being served, it looked very tasty.
No complaints - thank you all x

Reply from Georgea Buckle, Operations Executive at Munches Park House

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you've felt at home while visiting your brother, and that our staff and environment have made such a positive impression. It's especially lovely to know that the meal service stood out to you as well! We'll be sure to share your comments with the team - they'll really appreciate it.

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Review of
Merse House
from D F (Brother of Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

My sister is well cared for and appears to be happy whenever I visit her.

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you for your lovely feedback. We're delighted to hear that your sister is well cared for and seems happy during your visits. It means a lot to us to know we're making a positive difference.

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Review of
Carlingwark House
from M S (Wife of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

Taking a long time to answer buzzing.
food - can be debatable.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for your feedback. We're sorry to hear about the delay in responding to the buzzer and will address this with our team to ensure more timely assistance. We also take your comments on the food seriously and will continue working to meet varied preferences.

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Review of
Carlingwark House
from M H (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

From the day I came to the home to view it as a potential care home for my mum, I have been impressed by the care and interests shown by the care staff and management. Any concerns or worries I've had since Mum and Dad moving in have been taken seriously and dealt with as promptly as possible.
The

food is delicious and varied and of a good standard. I am completely confident that my parents are being well cared for and treated with upmost respect.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for taking the time to share your kind feedback. We are pleased to hear that you have been impressed with the care, attention, and support provided by our team. Ensuring the wellbeing, dignity, and comfort of our residents is our highest priority, and it is reassuring to know that you feel confident in the care your parents are receiving. Your comments are greatly appreciated and will be shared with the team

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Review of
Merse House
from Maureen C (Power of Attorney of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Services and staff all excellent. Only thing is maybe could do with more activities instead of just sitting all day. Also hydration throughout the day & offers to sit outside on nice days.

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you for your feedback! We're glad to hear you're happy with our staff and services. We appreciate your suggestions on activities and hydration - we'll certainly take them on board to help improve the experience even more.

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Review of
Merse House
from S N (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely wonderful. Mum is well looked after clean, cared for, hair, nails, and clothes are all great. Room is clean and tidy, mum is well stimulated, content and happy.
Staff all seem pleasant and kind and good with mum. I am more than happy.

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you so much for your lovely feedback! We're delighted to hear your mum is happy and well cared for. We'll be sure to pass your kind words on to the team - it means a lot to us.

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Review of
Munches Park House
from A L (Friend of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Clean and tidy staff welcoming. Rooms lovely. My friend speaks highly of everyone. She says the food is good.
I'm impressed by all the activities that they provide and the entertainment.
Would recommend without a doubt.

Reply from Georgea Buckle, Operations Executive at Munches Park House

Thank you so much for your lovely feedback! We're thrilled to hear you and your friend have had such a positive experience at Munches Park. It means a lot to know our staff, food, and activities made a great impression. We truly appreciate the recommendation!

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Review of
Munches Park House
from T D (Regular Volunteer) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

I am a volunteer in this care home taking my dog in twice a week. I find most of the staff friendly and the home is always spotless. I visit a few of the people there and all seem to be happy even though its not home.

Reply from Georgea Buckle, Operations Executive at Munches Park House

Thank you for your kind words and for the time you give as a volunteer-your visits (and your dog's!) make such a difference. It's lovely to hear your positive impressions of the staff and the home. We're so glad the residents enjoy your company, and we truly value your ongoing support.

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Review of
Cornwall Park
from J M (Friend of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff always friendly and helpful. Our friend says she is looked after well.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you for your review! We're so glad to hear your friend feels well looked after and that our staff continue to make a positive impact!

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Review of
Cornwall Park
from C C (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Mum was admitted to Cornwall Park after a crisis and we have been nothing short of grateful for the excellent care she is receiving. We were immediately struck by the calm and caring ethos when we first visited and this started at our first point of contact with the manager. Staff at all levels, are

kind, respectful, patient and pay attention to detail. Of course, it took some weeks for Mum to settle (not helped by the fact that she is visually impaired) but we were reassured by the effort made to help her e.g. moving rooms to a quieter area and immediate communication if there were concerns. It is a huge relief to know that Mum is safe and well cared for.
My lower rating for 'value for money' is based on the fact that self-funded full-time care costs are absurdly high where ever, so this is not directed specifically to Cornwall Park.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you so much for your thoughtful feedback. We're so pleased to hear that you felt welcomed and reassured by the team's care and efforts to support your mum. It's wonderful to know she's now settled and safe - that peace of mind is so important. We truly appreciate your kind words about our staff and the care we provide.

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Review of
Merse House
from M M (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Merse House is probably fairly ok due to the amount it costs every week, which is still a fairly substantial amount! My mother as far as I and other family are aware is well looked after. She has issues sometimes relating to food. After the review, I find the managers are far more forthcoming now i.e.

regarding the welfare of clients and anything else that is happening. Staff I have always found to be very approachable and friendly. Very caring and attentive to their elderly clients. Hopefully, Merse House is on the right track now!

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you for your feedback. We're glad to hear your mother is well cared for and that communication with the management has improved. It's great to know you find the staff approachable, friendly, and attentive - we're committed to keeping things on the right track!

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Care Homes Owned by Park Homes UK Ltd in Dumfries & Galloway

Park Homes UK Ltd Locations in Dumfries & Galloway (6)

Park Homes UK Ltd Reviews in Dumfries & Galloway (122)

Cornwall Park

Thorney Croft

Cornwall Park

Cornwall Park

Carlingwark House

Cornwall Park

Carlingwark House

Carlingwark House

Carlingwark House

Munches Park House

Merse House

Carlingwark House

Carlingwark House

Merse House

Merse House

Munches Park House

Munches Park House

Cornwall Park

Cornwall Park

Merse House

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