Park Homes UK Ltd in Dumfries & Galloway | 6 Care Homes

Review of
Charnwood Lodge
from Ray R (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

Charnwood care home is off the scale with fully trained staff + the internal + ,building is bordering on a hotel .

Reply from Georgea Buckle, Operations Executive at Charnwood Lodge

Thank you for your lovely feedback! We're thrilled you found our staff and home exceptional - it means so much to the whole team.

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Review of
Charnwood Lodge
from L W (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My father recently passed away in Charnwood Lodge. Staff on the unit were fantastic, so kind to us as dad passed away & he was treated with such dignity on his passing. My disappointment came from the home manager. Not one acknowledgement from her or one word of condolence. Not surprising really as

she never seems to engage with families or even residents that I have witnessed. She is just lucky to have a very good deputy & the rest of the staff, but your manager certainly brought down our overall experience.

Reply from Georgea Buckle, Operations Executive at Charnwood Lodge

We're very sorry for your loss and thank you for your kind words about our care team - they'll be touched to know their support made a difference. We're also sorry to hear you felt let down by our…read more

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Review of
Charnwood Lodge
from A M (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

I find staff in general very approachable and hardworking, however, low staffing has impacted on care provision with lots of minor matters like clothes going missing, table tops unwashed, poor stimulation of residents and poor care of belongings and individual needs as a result. The garden is a mess,

residents rarely get out to use it and as far as I'm aware there have been no recent trips out. My father is Compo Mentos but immobile and at times has no appropriate stimulation or company, mixing only with those who unfortunately, are suffering from dementia. Poor staffing levels & care of facilities = poor care.

Reply from Georgea Buckle, Operations Executive at Charnwood Lodge

Thank you for your feedback. We're pleased you find our staff approachable and hardworking. While staffing has been a challenge, care has always remained our top priority.We've recently recruited a…read more

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Review of
Cornwall Park
from Aileen K (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

We are delighted with the care & attention that Dad receives at Cornwall Park. It allows him to have a quality of life and enjoyment, that I don't believe he would have in his own home with carers. He has nothing to do but enjoy what's going on. He gets his newspaper delivered, loves his meals & enjoys

all activities & musical entertainment thats on offer. Staff are all so friendly, helpful, efficient & caring. They also so approachable. He is so well cared for we're always made very welcome, we've next to nothing do but enjoy visiting him! If Dad could wish for one thing it would be Sky TV so he could watch the golf.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you for your lovely feedback. We're so pleased to hear how much your dad is enjoying life at Cornwall Park and that you feel reassured by the care and attention he receives. It's great to know…read more

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Review of
Thorney Croft
from J R (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

The premises are nice and well kept. The staff are friendly and caring.

Reply from Georgea Buckle, Operations Executive at Thorney Croft

Thank you for your kind words. We're glad you found the home well-kept and our staff caring and friendly. Your feedback is truly appreciated.

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Review of
Cornwall Park
from Jim K (Friend of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff were friendly, helpful and professional. Surroundings were clean & comfortable and gardens well kept and tidy.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you for your kind words! We're delighted to hear that you found our staff friendly and professional, and that you enjoyed the clean, comfortable surroundings and well-maintained gardens. Your…read more

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Review of
Cornwall Park
from Benny T (Husband of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

As my wife is a resident at Cornwall Park, and she has been for 1 year and 4 months. I must say that the service is first class. All the staff are very good at all times. My wife seems to be very happy at all times.
I must say that the service is excellent.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful to hear that your wife has been happy during her time at Cornwall Park, and that you've…read more

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Review of
Carlingwark House
from Mary-Ann L (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Poor management and communication; management have no empathy and responsiveness to residents and family. Staff shortages and low morale it is clear that staff are overworked and unsupported which directly affects the level of care residents receive. Staff are very hard working and very kind but the

mental health and hygiene play a crucial role and are interconnected. Beautiful day outside residents confined to their bed or the building.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding management, communication, and the overall care environment. Your observations about…read more

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Review of
Cornwall Park
from M H (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

My sisters and I loved the relaxed homely feel of the home. Staff make you very welcomed. Always friendly and nothing is too much for family and residents.
My dad, who can be a very difficult man, says he is very well looked after.
Overall care was second to none.

Reply from Georgea Buckle, Operations Executive at Cornwall Park

Thank you so much for your lovely feedback. We're so pleased you and your sisters felt the homely atmosphere at Cornwall Park and that your dad feels well cared for. It means a lot to the team to know…read more

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Review of
Carlingwark House
from E M (Friend of Resident) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

Staff nice and friendly. Place warm and good.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for your kind words! We're so pleased to hear that you found our staff friendly and the atmosphere warm and welcoming. Your feedback means a lot to us.

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Review of
Carlingwark House
from M B (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

Staff brilliant, our friend says "very good and kiss cuddles" the staff keep him looking. Both of them find staff caring, helpful and make it feel "home" as much as they can room spotlessly clean and staff always available. Kiss cuddles for one member of staff in particular, brilliant sense of humour.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you so much for the lovely words! We're thrilled to hear your friend feels so cared for! It means the world to us that our team helps make it feel like home, and we'll be sure to pass on the…read more

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Review of
Carlingwark House
from C J (Relative of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

freidnly staff, good atmosphere, spotlessly clean.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for your lovely feedback! We're so pleased you found the staff friendly, the atmosphere positive, and everything clean-your kind words mean a lot to us.

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Review of
Munches Park House
from Mary S (Sister of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting my brother and I have not found a single thing to complain about. It is very homely place, the staff are pleasant and efficient.
I went in one day and the meal was being served, it looked very tasty.
No complaints - thank you all x

Reply from Georgea Buckle, Operations Executive at Munches Park House

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you've felt at home while visiting your brother, and that our staff and environment have made such a…read more

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Review of
Merse House
from D F (Brother of Resident) published on 7 May 2025 Submitted via Postal Card • Report

Overall Experience

My sister is well cared for and appears to be happy whenever I visit her.

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you for your lovely feedback. We're delighted to hear that your sister is well cared for and seems happy during your visits. It means a lot to us to know we're making a positive difference.

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Review of
Carlingwark House
from M S (Wife of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

Taking a long time to answer buzzing.
food - can be debatable.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for your feedback. We're sorry to hear about the delay in responding to the buzzer and will address this with our team to ensure more timely assistance. We also take your comments on the…read more

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Review of
Carlingwark House
from M H (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

From the day I came to the home to view it as a potential care home for my mum, I have been impressed by the care and interests shown by the care staff and management. Any concerns or worries I've had since Mum and Dad moving in have been taken seriously and dealt with as promptly as possible.
The

food is delicious and varied and of a good standard. I am completely confident that my parents are being well cared for and treated with upmost respect.

Reply from Georgea Buckle, Operations Executive at Carlingwark House

Thank you for taking the time to share your kind feedback. We are pleased to hear that you have been impressed with the care, attention, and support provided by our team. Ensuring the wellbeing,…read more

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Review of
Merse House
from Maureen C (Power of Attorney of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

Services and staff all excellent. Only thing is maybe could do with more activities instead of just sitting all day. Also hydration throughout the day & offers to sit outside on nice days.

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you for your feedback! We're glad to hear you're happy with our staff and services. We appreciate your suggestions on activities and hydration - we'll certainly take them on board to help…read more

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Review of
Merse House
from S N (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

Absolutely wonderful. Mum is well looked after clean, cared for, hair, nails, and clothes are all great. Room is clean and tidy, mum is well stimulated, content and happy.
Staff all seem pleasant and kind and good with mum. I am more than happy.

Reply from Georgea Buckle, Operations Executive at Merse House

Thank you so much for your lovely feedback! We're delighted to hear your mum is happy and well cared for. We'll be sure to pass your kind words on to the team - it means a lot to us.

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Review of
Munches Park House
from A L (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report

Overall Experience

Clean and tidy staff welcoming. Rooms lovely. My friend speaks highly of everyone. She says the food is good.
I'm impressed by all the activities that they provide and the entertainment.
Would recommend without a doubt.

Reply from Georgea Buckle, Operations Executive at Munches Park House

Thank you so much for your lovely feedback! We're thrilled to hear you and your friend have had such a positive experience at Munches Park. It means a lot to know our staff, food, and activities made…read more

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Review of
Munches Park House
from T D (Regular Volunteer) published on 14 April 2025 Submitted via Postal Card • Report

Overall Experience

I am a volunteer in this care home taking my dog in twice a week. I find most of the staff friendly and the home is always spotless. I visit a few of the people there and all seem to be happy even though its not home.

Reply from Georgea Buckle, Operations Executive at Munches Park House

Thank you for your kind words and for the time you give as a volunteer-your visits (and your dog's!) make such a difference. It's lovely to hear your positive impressions of the staff and the home.…read more

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Care Homes Owned by Park Homes UK Ltd in Dumfries & Galloway

Park Homes UK Ltd Locations in Dumfries & Galloway (6)

Park Homes UK Ltd Reviews in Dumfries & Galloway (124)

Charnwood Lodge

Charnwood Lodge

Charnwood Lodge

Cornwall Park

Thorney Croft

Cornwall Park

Cornwall Park

Carlingwark House

Cornwall Park

Carlingwark House

Carlingwark House

Carlingwark House

Munches Park House

Merse House

Carlingwark House

Carlingwark House

Merse House

Merse House

Munches Park House

Munches Park House

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