Park Homes UK Ltd in West Yorkshire | 5 Care Homes

Review of
Allerton Park
from E H (Granddaughter of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

My grandma has received disturbing treatment from this care home she suffers from advanced dementia and is very vulnerable she experienced what can only be described as medical neglect, emotional abuse, and repeated safeguarding violations. Despite raising serious concerns on numerous occasions with

the care home staff - no meaningful action was taken to ensure her safety, dignity, or comfort. As a result, her condition deteriorated significantly. The treatment she has received has caused deep concern, distress, and trauma to both her and our family. She has now finally been moved to a different care home to receive treatment after an assessment they have advised she has serious pressure sores described as so extensive and extreme that they said they had never encountered one that severe before this is from medical neglect from Allerton. My grandmother deserved dignity, respect, and proper medical care We are devastated, and don't want any other families to go through what we have.

Reply from Antony Hall, Managing Director at Allerton Park

I am sorry that you have felt the need to write this review. What you describe is not what we at Park Homes aim to achieve. We work closely with local authority and safeguarding agencies to ensure all our residents receive the care they deserve. If, on this occasion, you feel your grandmother's care has fallen below both your and mine expectations, I apologise. I would also like to offer you the opportunity for you to meet with me and my senior team to discuss. In the meantime, I have asked for your mother's care to be looked at and investigated internally so I can be assured about the care for all our residents in the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Holly Park
from Martin P (Brother of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

I have visited my brother on three occasions this month and have found him clean, comfortable and happy. The staff treat him with respect and affection, and I am content in the knowledge that he has everything he needs. I had a long chat with two of his carers on my most recent visit, and I was impressed

by the care they gave him and the obvious warm regard in which he is held. The home has a warm and friendly atmosphere, and I have felt welcome on each visit.

Reply from Georgea Buckle, Operations Executive at Holly Park

Thank you for your kind words. We're so pleased to hear that your brother is happy, comfortable, and well cared for. It's wonderful that you've felt welcome during your visits and that you've seen first-hand the warmth and respect our team shows to him. Your feedback means a lot to us and to the whole team at Holly Park.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Holly Park
from C R (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

The only thing I have trouble with is there doesn't seem to be any activities on when we go to see mum. The residents just seem to be left sitting around doing nothing. This is the only negative I have with care home.

Reply from Georgea Buckle, Operations Executive at Holly Park

Thank you for your feedback. We do have activities coordinators who run sessions throughout the day, but we understand there can be times when the lounges seem quieter. We'll take your comments on board and look at how we can keep residents more engaged during those quieter periods. We appreciate you sharing your thoughts and want to ensure your mum feels involved and stimulated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Holly Park
from C H (Daughter-in-law of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

We find Holly Park Care Home very safe and clean. All the staff are very friendly, kind and caring and will go above and beyond to cater to the individual requirements of all the residents. They are very welcoming to the residents' families and visitors, and nothing is too much trouble. We are very

satisfied and would recommend Holly Park to other people. It has given us peace of mind to know and see how Holly Park staff have cared for and treated our family member.

Reply from Georgea Buckle, Operations Executive at Holly Park

Thank you for your lovely review. Were glad Holly Park feels safe and welcoming, and well be sure to share your kind words with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Holly Park
from D S (Partner of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

My opinion of Holly Park Care Home is that when visiting greeted by staff who are pleasant and cheerful, always on hand to help anyone at any time, and give patients respect. The home is homely and well cared for, it's clean, meals are good, and they get well fed with a choice of meals at all times.

So it really is a good place for anybody to stay there.

Reply from Georgea Buckle, Operations Executive at Holly Park

Thank you for your lovely feedback. Were so pleased to hear you feel welcomed by our cheerful team and that you find Holly Park to be a homely, well-cared-for environment. Your kind words about the care, respect, and meals mean a lot and well be sure to share them with the whole team!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
EachStep Lockwood
from Claudia S (Friend of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Love this care home, staff brilliant. Lovely care home inside. Plenty of parking.

Reply from Georgea Buckle, Operations Executive at EachStep Lockwood

Thank you so much for your kind words! We're delighted to hear that you love the care home and that our staff have made a great impression. It's also wonderful to know you appreciate the environment and the convenient parking. Your feedback means a lot to us!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Hazel Bank Nursing Home
from Denise E (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

Since moving into Hazel Bank, my husband has settled in well, is very happy and comfortable there.
From my perspective, the staff are brilliant, all very welcoming & good at their jobs.
They seem like good teams led by good management. Nothing is too much trouble.
I find the atmosphere in the home

is quite like home, with all the residents seeming very happy & well cared for.

Reply from Georgea Buckle, Operations Executive at Hazel Bank Nursing Home

Thank you for your lovely feedback. We're so pleased to hear your husband is happy and comfortable at Hazel Bank. It means a lot to know you feel supported by our team and that the home feels welcoming and caring. Your kind words are truly appreciated and will be shared with the team!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Holly Park
from H S (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report

Overall Experience

Mum is a long term resident, and is self funding. She has Alzheimer's and is becoming increasingly frail.
Due to the pandemic, we did not get to choose a care home. Social Services did, but we were lucky. Mum is well looked after, treated with kindness, patience and affection. Any problems are dealt

with promptly.
Mum is always appropriately dressed in clean clothes.
Holly Park has an upbeat vibe thanks to the HCAs, and the recent refurbishments are interesting and exciting.
I have full confidence that Holly Park will endeavour to continue to keep Mum as safe and as comfortable as possible as she inevitably declines.

Reply from Georgea Buckle, Operations Executive at Holly Park

Thank you for your kind words. We're so pleased to hear your mum feels safe, cared for, and comfortable at Holly Park. Your confidence in us means a lot, and we remain committed to providing her with the compassion and support she deserves.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
EachStep Lockwood
from B C (Friend of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

I collect a resident from your facility 3 times a week and find all the staff and the premises to be excellent. Any 'Good' review below I have not experienced, but would expect as the ones I have are excellent.

Reply from Georgea Buckle, Operations Executive at EachStep Lockwood

Thank you so much for your kind words and continued support. We're thrilled to hear that you've had such positive experiences with our staff and facility. Your feedback truly means a lot to us!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Holly Park
from H R (Niece of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

My aunt has dementia but is cared for with care and dignity. She needs assistance with most daily routines of dressing, washing and encouragement to eat which is carried out kindly and with fun. She is treated with respect and her needs are well catered for. The staff know her very well and as a result

she is well looked after. Staff know the families well too. They are friendly and willing to cooperate with any request made of them. Can't thank them enough.

Reply from Georgea Buckle, Operations Executive at Holly Park

Thank you so much for your heartfelt review. We're truly grateful for your kind words and are delighted to hear your aunt is receiving the respectful, compassionate care she deserves. It means a lot to know that our staff's efforts are making a positive difference.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Holly Park
from S R (Son of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

The recent improvements in the decore and furnishings at Holly Park have improved the quality and experience of not only visitors - staff and more importantly the residents . Allied with the improvements in communications it's a remarkable upgrade in often quiet testing times for visitors and residents.

There's 1 or 2 minor issues which are currently being addressed, other than that I would have no problems recommending this facility to other potential residents.

Reply from Georgea Buckle, Operations Executive at Holly Park

Thank you for your kind feedback. We're glad the recent improvements at Holly Park have enhanced the experience for residents, visitors, and staff. We appreciate your patience with the minor issues being addressed and are grateful for your recommendation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Hazel Bank Nursing Home
from W B (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

Always a professional service staff always positioned carefully around the rooms and different areas giving me a sense of safety for mum. Everyone has a smile on their face no matter what the situation and staff clearly communicate with one another helping not just the residents but one another. The

whole place smells fresh unlike other homes I've visited making me happy that my mum is again cared for. All residents are cleanly and appropriately dressed every time I've been in. Staff also are attentive to none residents as well when visiting. The management are fabulous very warm welcoming and knowledgeable in their own role as well as an individual in their care. They are exceptionally welcoming and helpful with anything you ask. The overall feeling is amazing when you visit this home; it's an old building but they so make it work in every aspect. Thank you to all the hardworking staff who clearly work in this home because they care.

Reply from Georgea Buckle, Operations Executive at Hazel Bank Nursing Home

Thank you so much for your lovely feedback. We're so pleased to hear you feel your mum is safe, well cared for, and that the team's warmth and professionalism stand out. Your kind words mean a lot to us all and we will share this with the team at Hazel Bank!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Hazel Bank Nursing Home
from R R (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report

Overall Experience

All staff were very nice, friendly and helpful, but I do feel they are very stretched in their work and required to do too much, which leaves some important things not done. Residents sometimes appear unkempt and in unclean clothes. Many parts of the home are dirty, but again, probably down to not enough

staff. The manager is very approachable and helpful, and listens to concerns.

Reply from Georgea Buckle, Operations Executive at Hazel Bank Nursing Home

Thank you for your feedback. We're glad to hear you found our staff friendly, helpful, and the manager approachable. We take your concerns seriously and acknowledge the challenges raised regarding staffing and cleanliness. Please be assured we are reviewing these issues to ensure all residents receive the quality of care they deserve.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
EachStep Lockwood
from J C (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

We took our mother to visit her friend who is in EachStep Lockwood for a short stay. Everything we saw and experienced could not have been improved. The staff in particular were both caring and helpful.

Reply from Georgea Buckle, Operations Executive at EachStep Lockwood

Thank you so much for your kind words. We're delighted to hear that your visit to EachStep Lockwood was such a positive experience and that our staff made you feel so welcome and supported.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
EachStep Lockwood
from J C (Friend of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

Upon visiting the home, we found the manager and staff to be very welcoming. They put us at ease and assured us of the professional care and attention our friend would receive. We felt they had compassion and understanding of his circumstances. So far the care he has received has been professional and

of an excellent standard. The staff do an amazing job!!

Reply from Georgea Buckle, Operations Executive at EachStep Lockwood

Thank you so much for your kind words and thoughtful feedback. It means a lot to us to hear that our team made you feel welcome and reassured. Compassion and professionalism are at the heart of everything we do, and we're so pleased to know your friend is receiving care that meets your expectations. Your support means the world to our staff - we'll be sure to pass on your lovely comments!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Allerton Park
from Jonathan K (Son of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

My mother was a resident here for 2 years, from January 2023 to January 2025. This was her first experience at a care home, the staff made her feel very welcome and she settled in well. She very much enjoyed her time there and made some good friends.

Reply from Georgea Buckle, Operations Executive at Allerton Park

Thank you for sharing your kind words. We're so glad your mother felt welcome and enjoyed her time with us. We will pass your kind words to the team at Allerton Park!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
EachStep Lockwood
from J B (Friend of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

I found the staff very helpful and always there when needed. Always answered all my questions.

Reply from Georgea Buckle, Operations Executive at EachStep Lockwood

Thank you for your lovely feedback. We're so pleased to hear that you found our team helpful and supportive. Providing compassionate and responsive care is at the heart of what we do, and it's wonderful to know we were able to answer all your questions and be there when needed. Your kind words mean a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
EachStep Lockwood
from P B (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

Find staff very helpful, always ready to help residents overall very good.

Reply from Georgea Buckle, Operations Executive at EachStep Lockwood

Thank you for your lovely feedback! We're so pleased to hear you find the staff helpful and supportive. It's great to know their efforts are making a positive difference!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Allerton Park
from Yvonne H (Wife of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

Overall home very good, the staff are excellent, they try to provide whatever your wishes. They are very polite and never stop smiling.

Reply from Georgea Buckle, Operations Executive at Allerton Park

Thank you for your kind words! We're thrilled to hear you had such a positive experience and that our team's efforts made a difference. We will pass these onto the team at Allerton Park!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Allerton Park
from A W (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

My friend was admitted to Allerton Park a month ago from hospital for assessment. She has mental health problems, cognitive impairment and difficulty speaking. She needs help with washing, dressing, mobility, eating and drinking. Despite physical and verbal aggression from her, the staff show great

patience and kindness and keep her clean, free from odour, warm and comfortable. She was given a special bed almost immediately, as she is prone to pressure sores. The food is well prepared and adapted to her needs. Her room is always clean. She is too unwell to use facilities and join activities but they seem appropriate for other residents. Management & staff are always welcoming and helpful to me when I visit. They are doing everything anybody could for my friend. I'm very grateful.

Reply from Antony Hall, Managing Director at Allerton Park

Thank you for taking the time to the review the home. It is wonderful to hear that your friend's experience matched the high standards all our dedicated team achieve every day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Park Homes UK Ltd in West Yorkshire

Park Homes UK Ltd Locations in West Yorkshire (5)

Park Homes UK Ltd Reviews in West Yorkshire (64)

Allerton Park

Holly Park

Holly Park

Holly Park

Holly Park

EachStep Lockwood

Hazel Bank Nursing Home

Holly Park

EachStep Lockwood

Holly Park

Holly Park

Hazel Bank Nursing Home

Hazel Bank Nursing Home

EachStep Lockwood

EachStep Lockwood

Allerton Park

EachStep Lockwood

EachStep Lockwood

Allerton Park

Allerton Park

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers