Care Homes Owned by Park Homes UK Ltd in West Yorkshire

My grandad lived here with dementia, He absolutely loved his day trips out with Hayley - especially the pub lunches he looked forward to so much - and he adored every one of those special outings with Hayley. He truly grew to love so many staff members here like his own family - Hayley, Margaret, to name just a few - everyone treated him with such genuine kindness It was such a lovely memory that my grandad and I got to make Christmas crafts together to share with everyone at the home, and the parties they held were absolutely fantastic - full of joy and such wonderful times for family's to spend with there loved ones . When he spent the last couple of months of his life battling cancer, the care and compassion he received was absolutely incredible. I can never, ever thank Hayley and Margaret enough for everything they did. Hayley was right there beside my grandad when he passed away - nothing was ever too much trouble for her xx

My dad has dementia and has been living here for a couple of years now. I honestly can't thank the staff enough for everything they do. They are so kind, patient, and caring, and they always treat him with respect. The new manager is amazing and has built such a lovely team who really do care about all the residents. It gives our family so much peace of mind knowing Dad is being looked after so well.

He likes the staff and they all like him. His behaviour has settled down and very rarely he get upset. The home and especially the staff are excellent.

I cannot praise Claremont Nursing Home enough. From management down, and including all the staff, I have experienced nothing but an excellent, professional service. The home is well-run, communication is fantastic, and the staff treat everyone with genuine dignity and warmth. The staff are happy in their work, and it's sometimes a thankless job, but they've always got a smile and time for everyone. The environment is clean and homely and I am incredibly grateful for the high standard of care and support they provide every single day, for not just my fabulous Mum but me as well.

I found the staff very caring and that they made friends with the residents and treated them with love

So far no explanation from them as to why she was moved in her final hours.

All their efforts are noticed and appreciated.

The staff care for the residents, but there just aren't enough of them for the number of residents. Dad's urine bottles aren't emptied, and the last time I visited, one had been knocked over and had been walked all around his room. Dad is often left in dirty t-shirts and has no PJ bottoms, and is just covered with a blanket protecting his dignity. Dad does seem happy at Holly Parl, and the staff are lovely with him. Communication could do with being better when there is any medical issue.

I had a great time with mother today. I took part in the tea party. The food was amazing, something for everyone. I can't praise the staff enough, they are so helpful and kind. Mum's needs are priority for them, and that's the most important thing, that she feels cared for.

The resident always look happy my grandmas is always taken care of and looks happy. Her room is always clean and staff are polite.

My sister has been a resident in the Claremont Nursing Home for the past fifteen months. Her condition varies according to her moods, which sometimes can be testing for those looking after her. The staff are kind and cheerful and she is well looked after. The home is very clean and the meals are well cooked and nicely presented. I am always made welcome when I visit and appreciate what a good job they all do.Thank you.

Very positive staff and atmosphere. Any issues with the room and the staff are always quick to respond and fix any problems. They've given her good birthdays and put on a good show by hiring a singer for the day (her 90th), which was thoughtful. They put good effort for festive seasons and spread a good vibe, which gives a nice change for residents.

The environment is clean and welcoming, and communication with families is clear and supportive.

Claremont staff are caring and helpful and do what they can to make my husband as comfortable as they can. Families are made welcome. The manager is very approachable and kind. The nurses are very good with medication and seem to have a reliable system in place The response time to residents buzzers is good. There are communication problems. Some language difficulties. Instructions for personal care has to be constantly repeated. Personal items go missing despite written notices and labels. I don't think this is intentional. There is room for improvement with general cleanliness and personal care but my husband is content, cared for and safe in Claremont.

Thanks to all the staff for looking after her.

Who would give old people curry for dinner, who would have a dog running round the care home like Hazel Bank? The place is not very clean, and the rooms are shabby. The lift is always breaking down. The back stairs are filthy; this place is not worth the money patients pay. It needs a good clean or closing down. It smells awful.

Some staff seemed to be caring , others sat looking at their phones.

I do not recommend Hazel Bank Care Home. When reading previous reviews I had to check I was looking at the right service as they are so different to what I saw when my friend lived there up to recently. I am staggered to see that it has just been rated overall 'Good' by CQC & feel I have to write this review so people have an accurate picture from my direct experience of the service. The environment is depressing & scruffy , there is never a pen to sign in, nor information displayed to show staff names & photographs. My friend's (labelled) clothes were constantly going missing & often lost, when the lift broke down some people had to sleep in the dining room over the weekend. My friend's lifelong dietary preferences were not always respected, care needs were not always met - eg pressure sores developed, toenails were overgrown. Some staff were very good, others showed little interest in the residents. The glowing review on the Hazel Bank website is for another named home.

My mum has been here 20 montha and the care home is excellent lol h after notifying us when we need tine here. As there are Asian carers they do a fantastic job of caring for my mums needs including conversations in her mother tongue of Punjabi. Thankyou Claremont care home

My brother was at Holly Park Care Home in Clayton, Unfortunately he was there because he had Dementia, At the beginnig he appeared happy there and the food was good, However, at the beginning of July, 2025 he suffered terrible injuries which were broken hip, pelvis, ribs and vertabrae. The Care home said that he had had a fall and they didn't know how it had happened!! My brother has had to have two operations, suffered pneumonia and infections whilst being in hospital where he has been for over three months.