Care Home Owned by Highgate Care Services Ltd in Nottinghamshire
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Nottinghamshire for Highgate Care Services Ltd are showing below.
View the details of all 25 locations (with 1439 reviews) owned by Highgate Care Services Ltd
Highgate Care Services Ltd Locations in Nottinghamshire (1)
Clipstone Hall & Lodge
9.8
83 reviews
Mansfield Road, Clipstone, Mansfield NG21 9FL
"Mum has been in Clipstone Lodge just over a year. She settled really well due to the care and concern of the staff. Theres lots of…" Read all 83 reviews
Location Type Care Home
Welcome to Clipstone Hall & Lodge Care Home, located in the mining village of Clipstone. The purpose-built home is situated in the shadow of the Grade II listed colliery headstocks and just a short drive from Mansfield. Each of the 90 ensuite bedrooms… Read more about Clipstone Hall & Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 90 Rooms
- from £815 / week
Highgate Care Services Ltd Reviews in Nottinghamshire (83)
9.3
Highgate Care Services Ltd has a Group Review Score of 9.3 (9.302) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.
Review of
Clipstone Hall & Lodge
from L H (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been in Clipstone Lodge just over a year. She settled really well due to the care and concern of the staff. Theres lots of activities to keep everyone occupied and the team go out there way to encourage and engage the residents. Mum enjoys feeling safe and cared for. The staff do an amazing
job in difficult circumstances.
Reply from Rachael Dunseath, Head of Marketing at Clipstone Hall & LodgeThank you so much for leaving a review. We're happy to hear that your mum has settled and feels safe with us.
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Review of
Clipstone Hall & Lodge
from Jonathan S (Nephew of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovely place. Nice & warm, good food and the staff are fabulous.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with the Clipstone family .
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Review of
Clipstone Hall & Lodge
from Sean M (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Made to feel very welcome. Staff very friendly and always willing to help. Activities very good. Overall I feel we made the right decision in putting my mother in residency at Clipstone Hall & Lodge.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThank you for choosing Clipstone Hall & Lodge for your Mums care . Your kind words are very appreciated and I will of course share them with the team
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Review of
Clipstone Hall & Lodge
from J T (Grandson of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Nana has been at Clipstone Hall & Lodge for nearly 2 years, I can not fault the care and love she receives from the staff. She is always happy when I visit. The management team are very helpful and friendly.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThanks for taking the time to review our home . It is a pleasure to care for your Nana . Your kind words are greatly appreciated and I will of course share them with the Clipstone family .
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Review of
Clipstone Hall & Lodge
from T H (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the care and support my mum is receiving as a family we thought it would be very challenging for mum, but right from the first moment from office to care staff and domestic staff mum has settle very well she also loves the food. After two years of trying to get mum in bath/shower
she now has one weekly so well done mum has nails done the activities are brilliant. Well done to all and thank you.
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Review of
Clipstone Hall & Lodge
from J M (Daughter-in-law of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home and its staff were exemplary in their care of my mother in law who has moderate dementia.
She was not happy to have to be there for respite but they handled her with patience and diplomacy.
She was not happy to have to be there for respite but they handled her with patience and diplomacy.
She loved the food and for the first time in a year actually gained a couple of pounds. Her room
was clean and spacious with plenty of storage. We supplied her with a TV in the room.
She loved that the staff all spoke when they saw her that they have a smoking area outside and she was able to have her hair done weekly.
We appreciated that she was safe and well cared for.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeThank you for choosing Clipstone Hall & Lodge for your mother in laws care , It was a pleasure to have her with us . Your kind words are greatly appreciated and I will of course share them with the home team.
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Review of
Clipstone Hall & Lodge
from Lynn L (Wife of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall the care home is a home from home. The carers are like family to myself & my husband who is a resident. The manager & deputies are very approachable, kitchen & cleaning staff are all so friendly too & nothing is too much trouble.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThank you for taking the time to review our home . It is a pleasure to care for your husband . Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall family
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Review of
Clipstone Hall & Lodge
from Victor L (Brother of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff (management, carers and the cleaners) are the very best, they go the extra mile in keeping residents and visitors happy. I have visited many times and I look forward to a warm welcome. A special mention as well to the cooks and the entertainment ladies.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThank you for reviewing our home and taking the time to recognise the fantastic work that the Clipstone team do . Your kind words are greatly appreciated and I will of course pass them onto the Clipstone team .
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Review of
Clipstone Hall & Lodge
from Philip R (Husband of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly and happy staff. Doing a great job.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeThank you for taking the time to review our home and recognise the sterling work and service that the Clipstone team provide .
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Review of
Clipstone Hall & Lodge
from G M (Son of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been a resident at Clipstone Hall & Lodge now for several months, and as of yet, I have nothing but praise for all of the staff involved in his care. He has settled in very well, which is a big relief to all the family. A special thank you to the door lady and the nurse.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThank you for taking the time to review our home . Your kind words regarding the Clipstone team are much appreciated and I will of course pass them on .
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Review of
Clipstone Hall & Lodge
from Esther M (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Before my mother came to Clipstone Hall & Lodge, I was given advice on procedures. Communications between myself and the admin staff were excellent. (My mother was being transferred from another home). The rooms are good sizes and furnished adequately. The food is of a high standard wtih a good variety
of menus daily. My mother has never been a people person, but the staff are encouraging and always engage with her. She now classes Clipstone as her home where as before she always wanted to live somewhere else. I had been recommended Clipstone from a friend who's husband resided there. Compared to other homes Clipstone is good value for money!
Reply from Paul Millar, Client at Clipstone Hall & LodgeThank you for taking the time to review our home. Your Mum is a pleasure to care for and we are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
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Review of
Clipstone Hall & Lodge
from Janice A (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall we feel that our dad is supported very well.
The staff are excellent and supportive and always have a smile on their face.
Cleanliness of the room can vary from day to day, but on the whole is acceptable.
The staff are excellent and supportive and always have a smile on their face.
Cleanliness of the room can vary from day to day, but on the whole is acceptable.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall family
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Review of
Clipstone Hall & Lodge
from Alyson B (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad came in for a weeks respite care to give my mum a break from caring for him at home.
From the first enquiry about his stay, during his stay, staff were extremely helpful, informative and friendly.
Dad received first class professional care. All meals freshly prepared with a good choice of menu.
From the first enquiry about his stay, during his stay, staff were extremely helpful, informative and friendly.
Dad received first class professional care. All meals freshly prepared with a good choice of menu.
The rooms, in fact everywhere is kept spotlessly clean.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThank you for taking the time to review our home. It's always great to receive recognition for the great service and care that the Clipstone Hall team provide. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family
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Review of
Clipstone Hall & Lodge
from Jenny T (Friend of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am sure my friend feels very safe in the home which is very satisfying.
Reply from Paul Millar, Client Relations at Clipstone Hall & LodgeThanks you for taking the time to review our home . Your kind words are greatly appreciated and I will fo course pass them on to the home .
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Review of
Clipstone Hall & Lodge
from Dean P (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very proficient and extremely caring. Whenever my father has an issue they are quick to notify me. My father's needs are very complex and he is unable to communicate effectively, however the carers have taken the time to work with him, to understand what he wants and how best to look after
him. I could not wish for my father to be cared for any more than he is. The staff (carers, cleaners, cooks, admin's) are wonderful and it is plain to see that they really do care about the residents. I would not hesitate to recommend this establishment.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeMany thanks for taking time to review our home and recognising the hard work and professionalism of the home team . Your sentiments are greatly appreciated and I will of course pass them on to the Clipstone family .
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Review of
Clipstone Hall & Lodge
from Jane F (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommend this care home enough. My dad has had an amazing final 9 months. The care staff absolutely exceptional at all times. They are caring and attentive to all needs. Above and beyond at all times! Exceptional food always offered, clothes kept well and all needs catered for. Brilliant activities
programme and Christmas was such a fun time with different things happening every day. I cannot thank them enough.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeMay I take this opportunity to offer our sincere condolences for your loss? I know your Dad is sadly missed by all. Thank you for taking the time to write this review recognising the work that goes on within our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge family.
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Review of
Clipstone Hall & Lodge
from Maggie R (Daughter of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam is being cared for very well. Staff are great, caring and friendly. She feels safe and I am content she is looked after and is safe. I visit every day and I see for myself the care that is invested by the staff to make the residents feel at home.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeMany thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted she has settled in so well. Your kind words are much appreciated and I will of course pass them on to the Clipstone family.
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Review of
Clipstone Hall & Lodge
from Jean M (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a well run care home. My mother is in there and she is well looked after. She is treated with care and dignity. Staff and management are great good job done by all.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeMany thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will of course pass on your kind words to the Clipstone Hall & Lodge team.
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Review of
Clipstone Hall & Lodge
from Malcolm W (Son of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Clipstone Hall and Lodge is an extremely well run care home where the management and staff provide exceptional care and support for the residents. The rooms and facilities are kept spotlessly clean, the food is very good and the menu varied and every effort is made to keep the residents occupied and
entertained.
I would have no hesitation in recommending Clipstone to anyone looking for a care home place for their loved one.
I would have no hesitation in recommending Clipstone to anyone looking for a care home place for their loved one.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeMany Thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge Family
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Review of
Clipstone Hall & Lodge
from J R (Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The home is clean, modern and the staff appear friendly and knowledge.
Reply from Paul Millar, Marketing Manager at Clipstone Hall & LodgeMany thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge team.
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