Care Homes Owned by Highgate Care Services Ltd in Nottinghamshire

Thankyou so much

Family were made so very welcome and very professional staff at all times food and drink Excellent.

This enhanced my decsion with my aunt at 99yrs - that this care home would be my choice karen has always helped as best she can for my mother and now my aunt this was my first choice for my aunt

Staff and management were excellent. Very clean & tidy. Mam was looked after excellently.

My dad came into Clipstone Hall & Lodge in December was ill and giving up. The doctors said he was on end of life but now with good care he's a different person, still confused but putting on a bit of weight, he's well fed clean and tidy and safe. It gives us peace of mind. The staff are lovely and welcoming so are management too. I feel better knowing my dads ok so thank you Management and staff at Clipstone Hall & Lodge.

My mother-in-law has settled in well me and her son are happy she is taken care of the staff are always here to listen to us.

All the staff are very polite welcoming and friendly and nothing ever too much.

My wife was in the care home for a respite break, this was her (our) first time of experiencing this aspect of 'caring' and I admit I was a little apprehensive as we have never really 'done apart'. Wow! We have been so happy during her stay. The care home is brilliantly run, all the staff are excellent. The atmosphere is very friendly and relaxed and this creates a lovely feeling of 'family'. The staff are totally focused and professional in their work with nothing being too much trouble. The catering is of a very high standard, food is wholesome, tasty and is prepared and served very well. It has been a very reassuring stay for my wife and myself. We have been treated most courtesously but most importantly this experience has seen a very positive change to my wife's general health and attitude. Thank you so much.

Over the last couple of years I have seen a lot of improvement. Staff are great. Food good. Activities have improved so much.

Mum has been in Clipstone Lodge just over a year. She settled really well due to the care and concern of the staff. Theres lots of activities to keep everyone occupied and the team go out there way to encourage and engage the residents. Mum enjoys feeling safe and cared for. The staff do an amazing job in difficult circumstances.

Lovely place. Nice & warm, good food and the staff are fabulous.

Made to feel very welcome. Staff very friendly and always willing to help. Activities very good. Overall I feel we made the right decision in putting my mother in residency at Clipstone Hall & Lodge.

My Nana has been at Clipstone Hall & Lodge for nearly 2 years, I can not fault the care and love she receives from the staff. She is always happy when I visit. The management team are very helpful and friendly.

I am very pleased with the care and support my mum is receiving as a family we thought it would be very challenging for mum, but right from the first moment from office to care staff and domestic staff mum has settle very well she also loves the food. After two years of trying to get mum in bath/shower she now has one weekly so well done mum has nails done the activities are brilliant. Well done to all and thank you.

She was not happy to have to be there for respite but they handled her with patience and diplomacy.

She loved the food and for the first time in a year actually gained a couple of pounds. Her room was clean and spacious with plenty of storage. We supplied her with a TV in the room.

She loved that the staff all spoke when they saw her that they have a smoking area outside and she was able to have her hair done weekly.

We appreciated that she was safe and well cared for.

Overall the care home is a home from home. The carers are like family to myself & my husband who is a resident. The manager & deputies are very approachable, kitchen & cleaning staff are all so friendly too & nothing is too much trouble.

All staff (management, carers and the cleaners) are the very best, they go the extra mile in keeping residents and visitors happy. I have visited many times and I look forward to a warm welcome. A special mention as well to the cooks and the entertainment ladies.

Very friendly and happy staff. Doing a great job.

My father has been a resident at Clipstone Hall & Lodge now for several months, and as of yet, I have nothing but praise for all of the staff involved in his care. He has settled in very well, which is a big relief to all the family. A special thank you to the door lady and the nurse.

Before my mother came to Clipstone Hall & Lodge, I was given advice on procedures. Communications between myself and the admin staff were excellent. (My mother was being transferred from another home). The rooms are good sizes and furnished adequately. The food is of a high standard wtih a good variety of menus daily. My mother has never been a people person, but the staff are encouraging and always engage with her. She now classes Clipstone as her home where as before she always wanted to live somewhere else. I had been recommended Clipstone from a friend who's husband resided there. Compared to other homes Clipstone is good value for money!