Highgate Care Services Ltd in South Yorkshire | 2 Care Homes

Review of
Cantley Grange
from J B (Son of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

The care my Mother received was poor on the whole. She was in for short term care (respite) for two weeks but in this short time, the issues were numerous. Her bed was regularly not made, towels not changed, breakfast was regularly served late and the food wasn't of a good standard. The care and support

from staff was mixed, with some members of staff being absolutely lovely, but others not so. We raised a concern about a particular incident with my Mother, which we considered to be bullying by a member of staff, only to be told that the staff member concerned had provided a completely false version of events and it was clearly her word against ours. We were hoping this two week respite stay would be a pleasant experience for Mum, and would pave the way for her to enter residential care permanently. However, this has not proved to be the case and she is reluctant to even discuss going into care now.

Reply from Paul Millar, Client Relations at Cantley Grange

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please be assured that we take all concerns seriously. The matters you've raised have been thoroughly reviewed, as they do not reflect the high standards of care and service we are committed to providing, nor the standards that are reflected in our carehome.co.uk rating of 9.9.We would welcome the opportunity to discuss your experience further and address any remaining concerns you may have, please do not hesitate to contact the home directly at your convenience.

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Review of
Cantley Grange
from Maureen A (Sister of Resident) published on 19 March 2025 Submitted via Postal Card • Report

Overall Experience

Whenever I visit my sister and sister in law who are in rooms next to one another I find the staff to be very professional very kind and always polite, even under difficult circumstances. How they keep the smile on their faces sometimes I'll never know. No grumbles from me at all just many thanks for

the care they give.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Cantley Grange family.

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Review of
Alpine Lodge
from Jerry I (Son of Resident) published on 18 March 2025 Submitted via Website • Report

Overall Experience

My mother suffered with Alzheimer's and could no longer cope, living at home with care visits. She moved into Alpine Lodge, and was immediately made to feel welcome and comfortable.
Her care has been exemplary. Daily care was tremendous and the activities were a really brought a smile to her face

albeit fleetingly.
Sadly, she passed earlier this week. The staff were fabulous and carried out her wishes with regard to end of life care.
I can wholeheartedly recommend Alpine Lodge. Thank you for caring.

Reply from Paul Millar, Client Relations at Alpine Lodge

Thank you for taking the time to review our home at this diffculty time . It was a pleasure to care for your Mum and she is sadly missed by all at Alpine Lodge ,Please accept our sincere condolences for your loss . Your kind words will of course be passed on to the team .

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Review of
Alpine Lodge
from Edward I (Son of Resident) published on 18 March 2025 Submitted via Website • Report

Overall Experience

Mum had to enter care due to the progression of Alzheimer's disease.
The staff have been excellent providing a caring, supportive and safe place for her. She was well looked after, great activities and the whole team supportive both to her and me during her stay.

Reply from Paul Millar, Client Relations at Alpine Lodge

Thank you for taking the time to review our home at this diffculty time . It was a pleasure to care for your Mum and she is sadly missed by all at Alpine Lodge ,Please accept our sincere condolences for your loss . Your kind words will of course be passed on to the team .

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Review of
Cantley Grange
from Matilda W (Granddaughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report

Overall Experience

I am very happy with the care home and how the staff support my granny, respecting her culture and way of life, coming from the gypsy community. The staff are always professional and supportive. If anybody is looking for a home from home experience with first class care, Cantley Grange is the place.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. It is a pleasure to care for your Granny and we are thrilled that she is enjoying life at Cantley Grange. Your kind words are greatly appreciated and i will of course pass them on to the Cantley family.

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Review of
Alpine Lodge
from Margaret C (Next of Kin) published on 12 December 2024 Submitted via Website • Report

Overall Experience

Thank you to all the wonderful staff at Alpine Lodge. He was end of life when he arrived, we chose them because of the wonderful care my dad had received in earlier years. Again nothing had changed the care and love he received from the staff was second to none. The meals were first class and great

care and personal choice nothing was unavailable. A special thank you to the nursing staff who made him comfortable in his final days. He was very comfortable and peaceful which was wonderfully reassuring when we really needed them.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you so much for your kind and heartfelt words about Alpine Lodge. It means so much to us that we could provide comfort and care for your loved one during such a difficult time. We're honoured that you trusted us again and we're deeply touched to know that our team's dedication and compassion made a difference for your family. We'll be sure to pass along your appreciation to our nursing team and kitchen staff, who always strive to make every resident feel cared for and valued. Wishing you and your family peace and comfort and please know that our thoughts are with you.

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Review of
Cantley Grange
from Denise M (Niece of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

My aunt has settled in very well. I have noticed that she is much happier. She's made some new friends and enjoys the daily activities. The manager and staff are friendly, welcoming and caring and I'm very happy with the 24 hour care she is now receiving. I would highly recommend Cantley Grange to anyone

looking for a 1st class care home.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. It is a privilege to care for your aunt and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Cantley Grange family.

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Review of
Cantley Grange
from P C (Brother of Resident) published on 30 October 2024 Submitted via Postal Card • Report

Overall Experience

A warm and respectful home where residents are treated with dignity. My sister is very well cared for, with good food and activities and friendly staff. She feels safe. Very happy to recommend the manager and her team.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. It is a pleasure to care for your sister. Your kind words are greatly appreciated and I will of course pass them on to the Cantley family.

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Review of
Cantley Grange
from D H (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

Since my mum was admitted she has continued to improve both mentally and physically. The staff are extremely caring and helpful. There are daily activities for mum to join in with and she has lots of company. It is a home-from-home.
I know that mum is safe and well cared for in this home and I no longer

have to worry about her. As a former nurse, I can and do highly recommend this home to anyone looking for care for their relative.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. It is a pleasure and a privilege to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Cantley Grange family.

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Review of
Alpine Lodge
from M S (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report

Overall Experience

Thank you for the support and care you are providing for Dad, with kindness, respect and love and for helping Dad to be as comfortable and happy as can be. All staff - thank you, also for the help and support you give to me too - Thank you.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you so much for your kind words. We're truly grateful to hear that our care and support mean so much to both you and your dad. It's our privilege to help him feel comfortable and happy and we're always here to support you too. Thank you for being part of our Alpine Lodge family!

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Review of
Alpine Lodge
from Sheila H (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

My mum has been cared for in the past year and settled well. The staff are very caring from the office to the actual carers and cleaning staff. She enjoys the food provided which always looks appetising. We would have no hesitation in recommending Alpine Lodge.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you for your wonderful review! We're so pleased to hear that your mum has settled in well at Alpine Lodge and is enjoying the care, meals and support from our entire team. It's great to know that you feel confident in recommending us. We'll continue to provide the best care for your mum and keep her happy and comfortable.

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Review of
Alpine Lodge
from Anne L (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been in Alpine Lodge for just over a year. Since she arrived the carers and staff have been outstanding. They are all compassionate and understanding, going above and beyond especially answering and reassuring me on anything I need to ask. Alpine is clean and fresh and the meals are appetising.

I am so glad I chose Alpine for my mother. I feel very safe with her here.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you so much for your kind words! We're delighted to hear that you feel confident and reassured about your mother's care at Alpine Lodge. Our team strives to provide compassionate, attentive care, and it's wonderful to know that you've had such a positive experience. We're honoured that you chose us and will continue to do everything we can to keep your mother happy, safe and well cared for.

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Review of
Cantley Grange
from Kay B (Friend of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

Since my friend arrived at Cantley Grange she has come on leaps and bounds the manager and staff are very nice and look after my friend very well. There is always plenty of activities for the residents to do. The staff are always pleasant and very caring.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Cantley Grange family.

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Review of
Alpine Lodge
from J H (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card • Report

Overall Experience

Mom has been a resident of Alpine Lodge since Feb 2020 - she was 98 years old - she is now 102 years old - and enjoying life in Alpine Lodge.
The manager and staff work hard ensuring Mom is cared for and her needs met. The staff are friendly, caring, and respectful and have a good relationship with

Mom and us - her family.
Daily activities are varied to suit all residents. A good variety of meals are provided - always choices.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you for your kind review of Alpine Lodge Care Home. We are delighted to hear that your mom, now 102 years old, has been enjoying her time with us since 2020. Our dedicated staff is committed to providing excellent care and building strong relationships with our residents and their families. We're glad you appreciate our varied activities and meal options. Thank you for trusting us with your mom's care.

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Review of
Cantley Grange
from D E (Wife of Resident) published on 11 July 2024 Submitted via Website • Report

Overall Experience

My husband is at Cantley Grange on respite with a view to going for weekends every month and then permanently when the time comes. It's homely and comfortable but the main thing is the care is top-notch.
All staff are great, I have to mention one in particular though, she is amazing, professional,

caring, and a credit to the company.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. It is a pleasure to care for your Husband and are delighted that he enjoys his stay with us. Your kind words are greatly appreciated and I will of course pass them on to the Cantley Grange Team.

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Review of
Alpine Lodge
from Richard W (Son-in-law of Resident) published on 12 June 2024 Submitted via Website • Report

Overall Experience

When I was informed that my father-in-law was being transferred from the hospital to Alpine Lodge I was very dismissal. But to be honest it was the best thing that could have happened to him, he came on leaps and bounds and I cannot thank the staff enough for the care and affection provided. Every member

of staff is very courteous professional, overall genuinely caring. I am sorry that he had to be relocated due to distance from home and family. Once again thank you from the whole family.

Reply from Jackie Brook, Customer Relationships at Alpine Lodge

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that your father-in-law had such a positive experience at Alpine Lodge. Our team strives to provide the highest level of care and compassion, and it's wonderful to know that their efforts made a difference in his recovery. We completely understand the challenges that come with distance from home and family, and we're sorry to see him go. Please know that your gratitude means the world to us, and we wish your father-in-law all the best in his new location. Thank you again from all of us at Alpine Lodge

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Review of
Alpine Lodge
from Caroline S (Daughter-in-law of Resident) published on 2 May 2024 Submitted via Postal Card • Report

Overall Experience

The home is very secure. All staff are friendly and professional and treat everyone with respect. The carers attend immediately, are sympathetic, kind and helpful with whatever needs doing. The home is spotless and warm. Plenty of activities to participate in if needed. Cannot praise the home highly

enough. Long-serving staff, many local and all so kind.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you so much for sharing your positive experience with Alpine Lodge Care Home. We are thrilled to hear that you appreciate the security, professionalism, and warmth of our staff and facility. Our team strives to provide a compassionate and supportive environment, and it's good to know that their dedication is making a significant impact. We're also glad that the activities and the cleanliness of our home meet your expectations. Your kind words mean a great deal to us, and we look forward to continuing to provide excellent care. Thank you for choosing Alpine Lodge!

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Review of
Alpine Lodge
from Susan L (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report

Overall Experience

I am over here from Canada, visiting my mum who has been here for about a year. I have spent over 2 weeks with her at the home all day so have seen the care Mum receives. Carers, kitchen staff, cleaners, and laundry staff have been so kind to both Mum and me during my stay. I cannot say enough good

things about them.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you so much for your wonderful review. We're delighted to hear about your positive experience at Alpine Lodge Care Home and that you felt the warmth and kindness of our staff during your stay from Canada. Our team is committed to providing the best care possible to our residents and their families, and it's heartwarming to know we've made such a positive impact on both you and your Mum. Your kind words mean a great deal to our entire care team. We strive to create a welcoming and supportive environment for everyone, and it's rewarding to hear when we succeed. Thank you for taking the time to share your experience, and please know that we're here for your Mum and you whenever you need us.

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Review of
Alpine Lodge
from Christine L (Friend of Resident) published on 24 January 2024 Submitted via Postal Card • Report

Overall Experience

Alpine Lodge has a pleasant and warm environment. My friend has settled in very well here. He particularly likes the food! The staff are always welcoming and helpful. All in all a good experience when I visit my friend. Thank you.

Reply from Jackie Brook, Care Relationships at Alpine Lodge

Thank you for the positive feedback! We're glad your friend has settled in well at Alpine Lodge and enjoys the pleasant environment and delicious food. Our welcoming and helpful staff strive to create a good experience for all visitors. If there's anything more we can do, please let us know. We appreciate your trust in Alpine Lodge!

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Review of
Cantley Grange
from A C (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report

Overall Experience

Cantley Grange has looked after my mum only for a short time, accommodation and food very high standard. Managers are well-trained and experienced. The staff, from seniors, carers, cleaners and kitchen all have residents' well-being at first thought. The advice given has helped towards future care needs

for her.

Reply from Paul Millar, Marketing Manager at Cantley Grange

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Cantley Grange team.

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Care Homes Owned by Highgate Care Services Ltd in South Yorkshire

Highgate Care Services Ltd Locations in South Yorkshire (2)

Highgate Care Services Ltd Reviews in South Yorkshire (133)

Cantley Grange

Cantley Grange

Alpine Lodge

Alpine Lodge

Cantley Grange

Alpine Lodge

Cantley Grange

Cantley Grange

Cantley Grange

Alpine Lodge

Alpine Lodge

Alpine Lodge

Cantley Grange

Alpine Lodge

Cantley Grange

Alpine Lodge

Alpine Lodge

Alpine Lodge

Alpine Lodge

Cantley Grange

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