Highgate Care Services Ltd in East Riding of Yorkshire | 7 Care Homes

Review of
The Limes
from Pamela S (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Friendly and welcoming. Clean and fresh.

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Review of
The Limes
from Sally F (Friend of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

Bright and cheerful lounge with happy, friendly residents and staff. Gave us lunch which was very tasty. Our friend had only been there a day and she's settling in very well.

Reply from Paul Millar, Marketing Manager at The Limes

Thank you for visiting The Limes and helping your friend to settle in. Your kind words are greatly appreciated and I'll make sure that they are passed on to The Limes family.

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Review of
Figham House
from Carol M (Wife of Resident) assisted by family/friend published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

The care was marvellous and the staff went above any expectations that I had. All the staff including cleaners, laundry, cares were very gentle with my husband. Management were extremely supportive to me and my daughters and son when my husband was on end of life care. All 4 of us were made to feel

very welcome and we all stayed for Sunday lunch to when he passed on Wednesday lunch making us tea, sandwiches and letting us sleep. The care given to my husband was fantastic and I can't thank all the staff enough.

Reply from Paul Millar, Client Relations at Figham House

Firstly, please accept our sincere condolences for the loss of your husband. Thank you for taking the time to review our home and recognise the brilliant Figham House Team. Your kind words are greatly appreciated, and I will, of course, pass them on to the Figham family.

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Review of
Figham House
from Angela M (Daughter of Resident) published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

Dad was in hospital really poorly, respite care was arranged for Figham on the 10th June 2025. The staff welcomed him so warmly, the care for dad by all the staff was amazing. They all went above and beyond, with all staff have been so wonderful, from the cleaners right through to the laundry to the

catering to the manager. We were all allowed to stay in the room with dad, they cared for all of us. So amazing. Dad passed peacefully on the 9th July 2025. Staff became like family and friends to us all.

Reply from Paul Millar, Client Relations at Figham House

Please accept our deepest condolences for your loss. Thank you for taking the time to review our home and recognise the fabulous service and care that the Figham team provides; it is greatly appreciated. I will, of course, pass on your kind words to the team.

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Review of
Oaktree Hall & Lodge
from Andy B (Son of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Our mam has been in Oaktree's care now for over 2 months and we are delighted by the excellent standard of care, the definite improvement in mam's health and wellbeing and the high levels of socialisation and personal, friendly, attentive contact she and we receive from happy and motivated staff. This

care home stands out from the moment you arrive at the stunning building in a beautiful setting. The decor and care inside are equally wonderful. My sister and I and families are delighted. Mam couldn't be in a better place of care. Sending our very grateful thanks and highest compliments to the hard-working, helpful, cheerful, knowledgeable, sincere and excellent caring staff and management of Oaktree Hall who excel in all they do.

Reply from Paul Millar, Client Relations at Oaktree Hall & Lodge

Thank you for choosing Oaktree Hall & Lodge for your Mum's care and taking the time to recognise the great service The Oaktree family provide . Your kind words are greatly appreciated and i will of course pass them onto the team

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Review of
Figham House
from Joanne J (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

My dad was sadly only a resident for a short space of time but his care during that time was exemplary. All the staff showed compassion and care to us as a family too. They couldn't do enough for us at such a difficult and emotional time. My only reason for not rating the activities was my dad wasn't

well enough to take part and as this is the first time I have had dealings with a care home I think the monetary rating is private. I certainly would not hesitate to recommend Figham House to anyone.

Reply from Paul Millar, Client Realtions at Figham House

Thank you for taking the time to review our home and recognising the compassion and care the Figham House staff provide. Your kind words are greatly appreciated, and I will of course share them with the team.

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Review of
The Limes
from M K (Son of Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and the rooms are clean and tidy.

Reply from Paul Millar, Client Relations at The Limes

Many thanks for taking the time to review our home and recognise the great service that The Limes staff provide . Your kind words are greatly appreciated and I will of course pass them on to The Limes family .

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Review of
The Limes
from P M (Sister of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Excellent management, very approachable. Staff very caring and friendly, nothing too much trouble. I am happy with the care my sister receives as she is in a safe environment.

Reply from Paul Millar, Client Relations at The Limes

Thank you for taking the time to review our home. Your kind words are greatly appreciated, and I will of course pass them on to The Limes family.

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Review of
Oaktree Hall & Lodge
from Sandra W (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

Dad was admitted to Oaktree towards the end of 2024, their care was unquestionably very good. The team care for not only the residents but also their families taking the time to 'check in' and 'care'. Dads care needs became 'challenging' in the few months that he was there causing more work for the

staff but they coped very well and were always reassuring to us and him. The team quickly became like an extended family to us all we will always be forever grateful for their care and support through his final few months.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Thank you for taking the time to review our home anf recognising the great work the team at Oaktree Hall & Lodge provide .You're all missed at the home . Thanks again for your kind words and I will of course share them with the Oaktree family .

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Review of
The Limes
from B T (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report

Overall Experience

My Dad has been at the Limes for two years now.
He has mild dementia, so is not in the dementia unit.
I visit at least every other day and I am very impressed by every single member of staff. Everyone knows me, greets me by name, and they treat all the residents with respect, incredible patience,

care and all as individuals - adapting their approach appropriately.
The staff respond to needs, requests and worries with speed, care - and tolerance when required. They are very supportive of relatives too - and friendly.
I receive updates of even very minor health issues.
There are varied activities and social events for families and residents plus resident/family meetings all of which are well advertised.
I chose The Limes which requires travelling for over an hour a visit, as I considered the level of care much higher than several closer alternatives. I am so pleased I did.
THANK YOU to all the staff at the Limes - you are amazing. I couldn't do it - that's what Dad is with you!

Reply from Paul Millar, Client Relations at The Limes

Thank you for taking the time to review our home and choosing The Limes for your Dad's care .Your kind words in recognising the excellent care and service that our team provir are greatly appreciated and I will of course pass them on .

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Review of
The Limes
from M H (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home providing a safe environment in which my mother is happy and well cared for. Lots of different activities fill her days and she loves the food. We could not ask for any more!

Reply from Paul Millar, Marketing Manager at The Limes

Thank you for taking the time to review our home . It is a pleasure to be able to care for your mother and are delighted at your comments surrounding her care . Your kind words are greatly appreciated and I will of course pass them on to The Limes team .

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Review of
Oaktree Hall & Lodge
from A C (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum went to stay at Oaktree Hall on a respite basis back in January when my dad became ill. They made her so welcome and took very good care of her. Dad then went into Oaktree for end-of-life care so they were together. His care was also very good. Every member of the management/staff team was so

compassionate and caring at a very difficult time.
Mum is now at Cakthree on a permanent basic and she loves it!
Thank you all at Oaktree.

Reply from Paul Millar, Client Relations at Oaktree Hall & Lodge

Thank You for taking the time to review our home . It is always great for our teams to be recognised for the great care and support they provide . Thanks again for choosing Oaktree Hall & Lodge and I will of course make sure the Oaktree family receive your kind words

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Review of
Figham House
from V W (Niece of Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

Our aunt was in Figham House and was very happy. The care and kindness shown during her two-year stay were always excellent by all the staff. We never had any problems with anything regarding the home and food. The care home was very well run by the managers and I would recommend this home to anyone.

Our aunt died this week at Figham House, and with the care and devotion shown by everyone, this helped us during this sad time. We could sit with her and know she was where she was happy.

Reply from Sarah, Home Manager at Figham House

Thank you so much for sharing this thoughtful message during such a difficult time. It was a privilege to care for your aunt over the past two years, and we're truly grateful to know that she felt happy and at home here. Your kind words mean a great deal to the whole team, and we were so glad we could offer comfort and support to your family. Please know you are in our thoughts.

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Review of
Figham House
from Andrew R (Friend of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

I visited a long standing friend in March 2025, sadly during their last hours. I was really impressed by the way Figham House offered my fried dignity in their most vulnerable hours but also looked after everybody connected with my friend. There was a calm, friendly and respectful environment.
I have

had to visit many care homes over the year and I was struck by the balance of homeliness, cleanliness and contemporary fit out of Figham House. The environment smelt fresh which is not always the case in such establishments. All in all, I felt Figham House looked after my friend, considered their family and was reactive and flexible.

Reply from Paul Millar, Cleint Relations at Figham House

Please accept our sincere condolences on the loss of your friend.We've passed your wonderful review onto The Figham team . Thanks so much for taking the time to leave a review about our home . All feedback guides our business and helps us keep improving the service we provide and it is comforting to know that that standards are upheld at all times during resindents time in our care .

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Review of
Figham House
from Esther M (Granddaughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My granny stayed at Figham for a year before she passed away, and the care was amazing. The staff were lovely to both residents and family/friends, and the house was a really nice environment. We felt safe and assured that she was in good hands throughout her stay.

Reply from Paul Millar, Client Relations at Figham House

Condolences to you and the family. Your Granny is still fondly thought of by all at Figham House. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will of course, pass on your feedback to the team.

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Review of
Figham House
from P K (Respite Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

On a whole excellent service in most categories.
Staff can't do enough for you.
Check on you regularly.

Reply from Paul Millar, Client Relations at Figham House

Thank you for reviewing our home and recognising the great care and service that The Figham team provide .

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Review of
Figham House
from Rachel B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Figham for nearly 3 years. The care she has received throughout her stay has been fantastic. They have treated her as part of a family. I knew if I couldn't visit, they would look after her as well as I did. Having recent experienced their end of life care, I can say that

they went to great lengths to make Mum's last weeks as comfortable as possible and to support us as a family. From giving us space and time to be together as a family, to giving drinks and food whenever we needed it. All the staff were amazing. I can't thank them enough for all they did. It made a difficult time so much easier to cope with. Thank you all.

Reply from Paul Millar, Client Relations at Figham House

Thank you for taking the time to review our home at this difficult time. We are deeply saddened by the passing of your Mum and extend our heartfelt condolences to you, your family and your loved ones during this difficult time. Your Mum was a cherished member of our community, and we are grateful for the opportunity to have cared for her.

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Review of
Figham House
from J C (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My mum initially came for respite care however, she has settled in and is happy to be here. We are content knowing that she is safe and well cared for by professional, caring and kind staff. All the staff are kind and engaging with her, and she always looks well cared for and clean. She enjoys the food,

and we feel happy that she is encouraged to eat her meals with the other residents. She enjoys activities like going for a walk down the beck.

Reply from Paul Millar, Client Relations at Figham House

It is always great to hear words like caring, kind and engaging used to describe our staff. Thank you also for your positive comments regarding our home and team. It is our pleasure caring for your Mum here. We are so proud of our activities team, enriching the lives of all our residents.

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Review of
Figham House
from R B (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

The care my dad has received at Figham House has been second to none. The staff are all incredible and you can see they genuinely care for the residents, it's very comforting knowing that Dad is safe, well looked after and most importantly happy.

Reply from Paul Millar, Client Relations at Figham House

Your feedback is invaluable to us. Knowing you and your dad are happy and that our care is making a difference is what motivates us to continue providing the best possible service. Thank you for your kind words!

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Review of
Figham House
from Chloe B (Partner of Resident) published on 10 April 2025 Submitted via Website • Report

Overall Experience

Cared for my partners grandmother, all so lovely and welcoming. All the carers had caring relationships with all the patients including my partners grandmother. So attentive and treat each resident as if they were family. Even in my partners grandmothers last hours, carers were not only looking after

her every need, making sure she was comfortable but also employees involved in her care rang the home on their days off to see how she was. When we visited, the carers always asked if we wanted anything. They were also so kind about my son who was born prematurely, they were always asking my mother in law for updates on my son and when he was finally able to meet his great grandma, the carers were so glad to see him which to me showed how much they listen to not only their residents but the relatives and are so involved with the care they do. She has now passed but she was so well taken care of and they assured us they will always be there to support. Amazing

Reply from Paul Millar, Client Relations at Figham House

Please accept our condolences for the loss of your partners grandmother . Your recognition of the great work that goes on at Figham House is greatly appreciated and I wil of course pass them on to the Figham family .

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Care Homes Owned by Highgate Care Services Ltd in East Riding of Yorkshire

Highgate Care Services Ltd Locations in East Riding of Yorkshire (7)

Highgate Care Services Ltd Reviews in East Riding of Yorkshire (311)

The Limes

The Limes

Figham House

Figham House

Oaktree Hall & Lodge

Figham House

The Limes

The Limes

Oaktree Hall & Lodge

The Limes

The Limes

Oaktree Hall & Lodge

Figham House

Figham House

Figham House

Figham House

Figham House

Figham House

Figham House

Figham House

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