Highgate Care Services Ltd in East Riding of Yorkshire | 6 Care Homes

Review of
Figham House
from Andrew R (Friend of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

I visited a long standing friend in March 2025, sadly during their last hours. I was really impressed by the way Figham House offered my fried dignity in their most vulnerable hours but also looked after everybody connected with my friend. There was a calm, friendly and respectful environment.
I have

had to visit many care homes over the year and I was struck by the balance of homeliness, cleanliness and contemporary fit out of Figham House. The environment smelt fresh which is not always the case in such establishments. All in all, I felt Figham House looked after my friend, considered their family and was reactive and flexible.

Reply from Paul Millar, Cleint Relations at Figham House

Please accept our sincere condolences on the loss of your friend.We've passed your wonderful review onto The Figham team . Thanks so much for taking the time to leave a review about our home . All feedback guides our business and helps us keep improving the service we provide and it is comforting to know that that standards are upheld at all times during resindents time in our care .

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Review of
Figham House
from Esther M (Granddaughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My granny stayed at Figham for a year before she passed away, and the care was amazing. The staff were lovely to both residents and family/friends, and the house was a really nice environment. We felt safe and assured that she was in good hands throughout her stay.

Reply from Paul Millar, Client Relations at Figham House

Condolences to you and the family. Your Granny is still fondly thought of by all at Figham House. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will of course, pass on your feedback to the team.

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Review of
Figham House
from P K (Respite Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

On a whole excellent service in most categories.
Staff can't do enough for you.
Check on you regularly.

Reply from Paul Millar, Client Relations at Figham House

Thank you for reviewing our home and recognising the great care and service that The Figham team provide .

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Review of
Figham House
from Rachel B (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Figham for nearly 3 years. The care she has received throughout her stay has been fantastic. They have treated her as part of a family. I knew if I couldn't visit, they would look after her as well as I did. Having recent experienced their end of life care, I can say that

they went to great lengths to make Mum's last weeks as comfortable as possible and to support us as a family. From giving us space and time to be together as a family, to giving drinks and food whenever we needed it. All the staff were amazing. I can't thank them enough for all they did. It made a difficult time so much easier to cope with. Thank you all.

Reply from Paul Millar, Client Relations at Figham House

Thank you for taking the time to review our home at this difficult time. We are deeply saddened by the passing of your Mum and extend our heartfelt condolences to you, your family and your loved ones during this difficult time. Your Mum was a cherished member of our community, and we are grateful for the opportunity to have cared for her.

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Review of
Figham House
from J C (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mum initially came for respite care however, she has settled in and is happy to be here. We are content knowing that she is safe and well cared for by professional, caring and kind staff. All the staff are kind and engaging with her, and she always looks well cared for and clean. She enjoys the food,

and we feel happy that she is encouraged to eat her meals with the other residents. She enjoys activities like going for a walk down the beck.

Reply from Paul Millar, Client Relations at Figham House

It is always great to hear words like caring, kind and engaging used to describe our staff. Thank you also for your positive comments regarding our home and team. It is our pleasure caring for your Mum here. We are so proud of our activities team, enriching the lives of all our residents.

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Review of
Figham House
from R B (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

The care my dad has received at Figham House has been second to none. The staff are all incredible and you can see they genuinely care for the residents, it's very comforting knowing that Dad is safe, well looked after and most importantly happy.

Reply from Paul Millar, Client Relations at Figham House

Your feedback is invaluable to us. Knowing you and your dad are happy and that our care is making a difference is what motivates us to continue providing the best possible service. Thank you for your kind words!

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Review of
Figham House
from Chloe B (Partner of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Cared for my partners grandmother, all so lovely and welcoming. All the carers had caring relationships with all the patients including my partners grandmother. So attentive and treat each resident as if they were family. Even in my partners grandmothers last hours, carers were not only looking after

her every need, making sure she was comfortable but also employees involved in her care rang the home on their days off to see how she was. When we visited, the carers always asked if we wanted anything. They were also so kind about my son who was born prematurely, they were always asking my mother in law for updates on my son and when he was finally able to meet his great grandma, the carers were so glad to see him which to me showed how much they listen to not only their residents but the relatives and are so involved with the care they do. She has now passed but she was so well taken care of and they assured us they will always be there to support. Amazing

Reply from Paul Millar, Client Relations at Figham House

Please accept our condolences for the loss of your partners grandmother . Your recognition of the great work that goes on at Figham House is greatly appreciated and I wil of course pass them on to the Figham family .

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Review of
Figham House
from Karen J (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

All the staff at Figham House gave my mother and our family amazing care during the years she was a resident but especially during the last few weeks of her life. They were all compassionate and caring. Nothing was too much trouble for them, they looked after us all physically and emotionally and it

was apparent that they all cared for our mum, very much. During this time we visited day and night, and I noticed that their care was great with all the other residents too.
The end of life care they gave our mum and the support they gave our family was second to none and I would not hesitate to recommend Figham House to anyone looking for excellent care for their loved one

Reply from Paul Millar, Client Relations at Figham House

Please accept our condolences for the loss of your Mum. Thank you for the recognition of the Figham House team. We're very proud of them but it is always nice to hear someone else say it.

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Review of
Oaktree Hall & Lodge
from Amanda S (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My mother was very reluctant to go into residential care, although it was evident she needed to for quite a while. On the day my mother was admitted to Oaktree, she was treated exceptionally well from the minute we arrived. Within 15 minutes, she was smiling and told me to leave as she was happy.
She

has partaken in the activities and spoke about them when I visited. Since moving in permanently, she is happy, looks better than she has for a long time, her general health has improved and she is well nourished.
All of the staff are friendly and helpful and finally, I can sleep knowing she is safe and looked after.

Reply from Paul Millar, Client Relations at Oaktree Hall & Lodge

Thank you so much for your wonderful review and kind words about Oaktree Hall & Lodge ! We're thrilled to hear that you and your Mum are having such a positive experience with us. It's always rewarding to know we're making a difference, and we appreciate you taking the time to share your feedback.

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Review of
Oaktree Hall & Lodge
from David H (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My mother arrived in Oat Tree for respite in September 2024 after breaking her ankle in a fall and spending a number of weeks in hospital.
We had heard some poor reviews about the standard of care, the food and the general wellbeing experienced by previous residents, however, if I was to be totally

honest, the majority of these were, here say so we remained open minded.
Whilst initially, my mother did experience some issues, in the first few days, with the food not being warm enough, this was always immediately addressed to her satisfaction.
This was the only minor issue my mother experienced.
Every single other aspect of the care home was exemplary, all of the staff, without exception, are superb and epitomise the meaning of the word 'CARE'.
Nothing is ever too much trouble for them, they treated mum with respect, with compassion when needed, they listened and they enabled mum to keep her dignity right up to the moment she passed away.
I cannot recommend Oak Tree enough. Thank you

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home . It was a pleasure to care for your Mum and she is missed by all at the home . Your kind words are greatly appreciated and I will of course pass them on to the Oak Tree family .

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Review of
Figham House
from M G (Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

My experience here has been positive. Things have been explained with care and support. I have felt able to ask and made aware of any issues. The cleanliness is to a good standard. The food has also been prepared in a varied and sensitive manner. Being a vegetarian I have been given a good choice of

food. All are friendly. Inclusion is encouraged, and hospital appointments are made with a chaperone. I have been very happy here.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you for taking the time to share your positive experience. We're delighted to hear that you felt well-supported, informed, and comfortable during your time with us. Ensuring clear communication and a welcoming environment is always our priority, so it's wonderful to know that you felt able to ask questions and were kept informed.We're also pleased that you found the cleanliness up to standard and enjoyed the variety of vegetarian meal options. Our team works hard to provide inclusive, high-quality care, and it's great to hear that you felt included and well-supported, especially with hospital appointments. Your kind words mean a lot to our team, and we appreciate your feedback.

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Review of
The Limes
from I S (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very caring and efficient. Very friendly to patients and also visitors, they are doing an excellent job.

Reply from Jackie Brook, Care Relationships at The Limes

Thank you for your kind words! We appreciate your recognition of our dedicated team at The Limes. Providing compassionate, person-centred care to our residents- and a warm, welcoming environment for visitors- is at the heart of everything we do. Your feedback means the world to us!

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Review of
The Limes
from E S (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff so caring and professional. They are genuinely interested in the residents. We were stunned to know our 100 year old mother is a good artist doing many paintings! The birthday party The Limes put on for mother and the family made a great day for us all. Thank you so much for all you

do.

Reply from Jackie Brook, Care Relationships at The Limes

Thank you so much for your kind words! It's wonderful to hear how much you appreciate our caring and dedicated team. We feel privileged to care for your mother and were just as amazed by her incredible artistic talent! It was a joy to celebrate her 100th birthday with you all, and we're so glad it was a special day. Your lovely feedback means the world to us!

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Review of
Alexandra Court Care Centre
from Christine T (Sister of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff have always got time for you and are always happy to help. Every time I visit my sister there is always a happy atmosphere on the ground floor.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your sister. Your kind words are greatly appreciated and I will, of course, pass them on to the Alexandra Court family.

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Review of
Foresters Lodge
from Philip W (Husband of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My wife did not want to end her life in a care home, but her health had deteriorated to such an extent that she needed full time nursing care, which was simply not possible at home. She was in the home for just over a month and she received, at all times, the best care possible. I told the staff that

I would score them 11 out of 10 because they went far beyond the necessary. They showed her great care and love. She had become very frightened of being washed, or turned, but the care she received makes me weep even now. It was amazing and I am so grateful. I would still have liked her to die at home, but this was every bit as good, and nothing seemed to ever be too much. So I am really grateful and I am already recommending the home to others!

Reply from Jackie Brook, Care Relationships at Foresters Lodge

Thank you so much for your heartfelt review. We are deeply moved by your words and honoured to have been able to care for your wife during such a difficult time. Our team strives to provide compassionate, loving care, and knowing that we brought comfort to her, and to you, means the world to us. Your recommendation is a true testament to our mission, and we are sincerely grateful for your kind support.

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Review of
Oaktree Hall & Lodge
from G S (Wife of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My husband was in Oaktree Lodge for 3 years up to passing away.
I cannot praise it enough, the care he was given, it was excellent and he was so happy there. Food was good and the staff tried so hard with entertainment and raffles and relatives were made so welcome.
So thank you once again, all

the caring staff.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you so much for sharing your kind words about Oaktree Hall & Lodge. We are deeply touched by your review and honoured that we could be part of your husband's care journey over the past three years. It is wonderful to know that he found happiness and excellent care during his time with us. Our dedicated care team works tirelessly to provide a warm, welcoming, and joyful environment for all residents, and your acknowledgement of their efforts through daily care, meals, entertainment, or creating a supportive community truly means so much. On behalf of all of us at Oaktree Hall & Lodge, thank you for your trust and for taking the time to share your lovely review. It was our privilege to care for your husband and to have you as part of our extended family. We are always here to support you and your family.

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Review of
Alexandra Court Care Centre
from Michael R (Son-in-law of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

We have a family member residing at Alexandra Court and in the past have had some issues with the laundry and food which we repeatedly found hard to resolve but since the new recent manager has taken over - what a difference in such a short time. She is polite, helpful and listens to your issues and

always greeted with a smile and a good word. This has been also said by many of the other families.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. We are delighted that you have taken the time to recognise the changes we have implemented. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review of
The Limes
from J R (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My dad is very well cared for. The staff and management genuinely know the residents. I am always made welcome and communications regarding health, medication and general matters are informative and regular. I am very happy with Dad's care and would recommend The Limes to anyone.

Reply from Jackie Brook, Care Relationships at The Limes

Thank you so much for your kind words. We're delighted to hear that you feel welcomed and well-informed, and that your dad is happy and well cared for at The Limes. Our team truly values building close relationships with our residents and their families, and your recommendation means the world to us!

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Review of
Figham House
from J B (Daughter-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in for nearly a year and she is now settled and happy in her home. She is cared for very well and the staff are great with her. She likes all the staff. More activities would be great as she tends to get a bit bored. I am really happy that she is safe, happy and cared for.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for sharing your thoughts. We're delighted to hear your mum feels settled and happy with us at Figham House. We truly value your feedback on activities and will continue to explore more ways to keep things engaging for her. We're delighted that you know she's safe, happy, and well cared for, this means a lot to us!

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Review of
Figham House
from C B (Son of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum is well cared for. She is happy and now settled in. Would like there to be more activities as she tends to say it's boring sometimes. The staff are really good and she gets on with them well. I am happy she is safe and well cared for.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your kind feedback. We're so pleased to hear that your mum is settled and happy with the care team here at Figham House. We appreciate your comments on activities, and we'll look into ways to keep things engaging and varied for her. Please feel free to share any specific ideas with us - we're always here to make her experience even better!

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Care Homes Owned by Highgate Care Services Ltd in East Riding of Yorkshire

Highgate Care Services Ltd Locations in East Riding of Yorkshire (6)

Highgate Care Services Ltd Reviews in East Riding of Yorkshire (301)

Figham House

Figham House

Figham House

Figham House

Figham House

Figham House

Figham House

Figham House

Oaktree Hall & Lodge

Oaktree Hall & Lodge

Figham House

The Limes

The Limes

Alexandra Court Care Centre

Foresters Lodge

Oaktree Hall & Lodge

Alexandra Court Care Centre

The Limes

Figham House

Figham House

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