Care Homes Owned by Highgate Care Services Ltd in East Riding of Yorkshire

My husband is in the dementia unit. He has settled in and seems happy and some carers are very good but some don't interact with the residents. It needs a lot of TLC and the gardens are awful and not nice to sit in. The dining floor and tables are sometimes dirty when I visit him. The dementia unit seems to be forgotten and nothing happens in the afternoon they all fall asleep. I think lack of staff is a lot of the problem.

My mum had respite care for 1 week in June 2026. Overall Mum's experience was very positive informing me that the staff were very polite and helpful and that she was treated with dignity. On visiting mum I also noticed how the staff interacted and had no hesitation on thinking that mum would be well looked after.

No complaints at all. They look after me very well!! No hesitation in saying that

Thank You

Communication was clear and supportive, and we always felt confident my aunt was in safe and capable hands. I would highly recommend your service and thank all staff for dedicated and outstanding care.

The home is a wonderful caring place for Mum to live.

Excellant.

Very good staff, very good food. I would stay here again.

The care home is well run and care plans, activities and preferences are person centered. He was kept safe at all times and I was kept informed of his progress and any concerns. A truely lovely home made special by the staff

Alexander Court up to Feb this year was a place I wish my sister in law did not live in it was horrendous. However, since then, 2 others have been put in charge, and there is a definite improvement. The staff seem happier, which in turn has a knock-on effect on the residents and families. We know there is a long way to go, but we can see light at the end of the tunnel. The two that are in charge at the moment have given us hope, may it continue, please.

My Husband goes for day care twice a week, I felt so guilty needing this support but I feel happy leaving him now, knowing hes happy and cared for. When I also get the time I need for myself. He has settled in well which makes me relieved knowing hes ok.

It is a daunting prospect to choose a care home for a relative, I looked round a few. I am confident that I have chosen well, and am reassured each time I visit by the constant high standards which are maintained.

From the minute you walk into Beechwood Care Centre, you know it is going to be a special place. The atmosphere is so welcoming and friendly. The care staff are so kind, patient and helpful and polite, not only to my husband but to me as well. I have always been anxious about leaving my husband, but not any more! He is treated by all members of staff with respect and kindness and he always has a smile for every single one, and I know he is going to be cared for exactly as I have cared for him in the past.

My dad has been coming for day respite for sometime they have always been lovely and warm towards not only my dad but also towards myself, my dad has dietary needs and they have always gone above and beyond to accommodate for this with out any problems, over the last 3 weeks he has become a resident and all the staff have done everything they can to help him settle in and make it feel like home for him.

On our most recent visit to see Margi my lovely Mum in law, we were very pleased to find her happily enjoying an afternoon cuppa & cake. Sat with another lady at a table, happily listening to some fabulous tunes from the 60's & 70's. Although Margi is suffering from dementia and not the wild dancing queen she used to be, I know she would be benefiting from the music and the memories that it might awaken. We were made welcome by all the staff and offered drinks. The home was well kept, clean & tidy, whilst still feeling homely. I noticed some residents having treatments, for what I thought might be circulatory issues. I saw another lady resident happily looking at her freshly painted nails. On previous occasions we have been able to bring our very friendly dog to visit Margi, which always makes her and the other residents smile. We are extremely happy and content knowing Margi is receiving the very best of care at Oaktree

I have only praise for all the amazing staff, keep up the great work. I would definitely recommend Beechwood.

In the time my husband has been here, I have found the care he has received has been excellent, the care staff are friendly, caring and very helpful. The atmosphere in the home is warm & friendly and the residents families are treated with as much respect and dignity as the residents, I have no worries when I leave here as I know my husband will be well looked after

On arrival for the first meeting l was greeted by very polite staff which made me feel confident in the care that my cousin would be receiving and after some weeks l was not disappointed the care he was receiving was very professional , as an ex nurse for most of my life l was very happy with his care

Cranswick Lodge is a bright and welcoming place. The carers really do care, greet you with a smile and are like a family. I can trust that my family member is well cared for and well loved by all staff. They will always stop and have a chat. All meals look and smell wonderful, all home cooked. The treats are especially lovely. Cranswick Lodge is not just a care home it's a family home where I know each resident is well loved. Special thanks to Abigail for creating such a wonderful place to visit.

Genuinely caring staff, lovely place and person centred dementia care. This centre really understands how to meet complex needs and support family members. You can sleep soundly when your loved one has the best.