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Care Home Owned by Highgate Care Services Ltd in Staffordshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Highgate Care Services Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Highgate Care Services Ltd are showing below.

View the details of all 25 locations (with 1510 reviews) owned by Highgate Care Services Ltd

Highgate Care Services Ltd Locations in Staffordshire (1)

 - Browse 1 Care Home owned by Highgate Care Services Ltd in Staffordshire
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Springfield Manor Care Home
Godwin Way, Stoke-on-Trent ST4 6JP 
9.9 23 reviews
Springfield Manor Care Home, Stoke-on-Trent, Staffordshire
"The home is very calming when you enter and facilities are second to none. The staff and care given to my mum are of the very highest…"   Read all 23 reviews
  • from £1,250 / week
  • 74 Rooms
Location Type Care Home

Springfield Manor Care Home, part of the Highgate Care group, is dedicated to providing compassionate, high-quality care tailored to meet the unique needs of each resident. The contemporary care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Highgate Care Services Ltd Reviews in Staffordshire (23)

9.3

Highgate Care Services Ltd has a Group Review Score of 9.3 (9.334) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.

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Review of

Springfield Manor Care Home

from Jane L (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Springfield only for a few months, the meeting was for an update on her needs and care. The manager was lovely, very thorough and answered any questions we had. We are very happy with Springfield Manor regarding all mum's needs.
Reply from Michael Wood, Content Marketing Manager at Springfield Manor Care HomeThank you so much for your review and feedback about the care your mum has received at Springfield Manor. We are thrilled to hear about your positive experience and very much appreciate your kind words about our manager and staff.
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Review of

Springfield Manor Care Home

from Martin G (Son of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very calming when you enter and facilities are second to none. The staff and care given to my mum are of the very highest standard and staff very friendly and professional.
Reply from Michael Wood, Content Marketing Manager at Springfield Manor Care HomeThank you so much for taking time to complete a review of our home. We are thrilled to hear about your positive comments about our care facilities, atmosphere and care your mum has received. Your feedback is very much appreciated.
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Review of

Springfield Manor Care Home

from Julie S (Daughter-in-law of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-in-law has settled in really well, we feel happy that he is now being looked after.
Reply from Michael Wood, Content Marketing Manager at Springfield Manor Care HomeThank you so much for your review and positive feedback. Our team take huge pride in the care they provide so your words about how well your father-in-law has settled in is brilliant to hear.
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Review of

Springfield Manor Care Home

from J C (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this home since October 2024.
It took a while for her to settle.
The staff are brilliant with her.
I am at peace now she is being looked after.
Reply from Michael Wood, Content Marketing Manager at Springfield Manor Care HomeThank you for your feedback and kind words. We are pleased to hear that your Mum has settled well at Springfield Manor, and that you are both happy with the care that is being delivered. Your comments are much appreciated by everybody at the home.
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Review of

Springfield Manor Care Home

from G W (Son of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mum receives from all staff. Everyone is caring and considerate to my mum's well being. In her community she is inclusive of all activities, encouraged to try other activities, such as painting, knitting and exercise as well as a game of dominoes.
Reply from Michael Wood, Content Marketing Manager at Springfield Manor Care Homethank you so much for your kind words about the care that your mum receives at Springfield Manor. Both the care and activities team take huge pride in the care they deliver, as well as putting together engaging activities to create a warm and inclusive environment. Your words are much appreciated.
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Review of

Springfield Manor Care Home

from Matthew H (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't plan as I get older to go into a home for older people but if I did Springfield Manor would be a home I believe would be good excellent home to live in. They look after my dad Ken very well. The staff are very friendly and helpful. The place is kept very clean and tidy. I have known Megan since
she was a baby and does a very good job as do others. I like the fact you employ people from other countries.
Reply from Rachael Dunseath, Head of Marketing at Springfield Manor Care HomeThanks for taking time to leave such a lovely review, especially the comments about our team, which we will be sure to pass on to them.
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Review of

Springfield Manor Care Home

from Linda W (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Springfield Manor for the last 6 months, after having to move from a previous care home. From day 1 he was made to feel very welcome and he settled really well. The staff are always pleasant, smiling and attentive. The actual home is like a 5 star hotel, including cinema
room, art room, library and even a pretend pub. Would definitely recommend to others.
Reply from Rachael Dunseath, Head of Marketing at Springfield Manor Care HomeThanks for taking time to leave such a lovely review. We're delighted to hear you are happy with the home and that your Father is so settled.
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Review of

Springfield Manor Care Home

from Susan N (Wife of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is beautiful, modern home, that is very comfortable. The staff are very pleasant and very helpful. The staff care very much for the residents within their capabilities and resources. There was a packed schedule of events for Christmas and December and everyone did their best to make Christmas
happy and merry.
Reply from Rachael Dunseath, Head of Marketing at Springfield Manor Care HomeThanks for taking time to leave such a lovely review. We will pass your feedback on to the team. We're especially please to hear that feedback on Christmas in the home.
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Review of

Springfield Manor Care Home

from Andrew N (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Springfield Manor enough for how they've helped my Dad settle in after as a family we were very concerned about placing him in care. We needn't have worried. There's always someone on hand to answer any questions we have he's always clean happy and in my Dads case well fed. It has a very
friendly communal atmosphere and when we visit we're made to feel very welcome
Reply from Paul Millar, Client Relations at Springfield Manor Care HomeMany thanks for taking the time to review our home . It is a pleasure to care for your Dad and we are delighted at how he has settled in . Your kind words are much appreciated and i will of course share them with the Springfield Family
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Review of

Springfield Manor Care Home

from Michael W (Husband of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent help from care home management carrying out a thorough and speedy assessment and admission as a place was urgently required. Special mention of the manager and nurse in helping to carry out my wife's induction
There were clean new and fresh rooms and facilities.
The food was varied and
tasty I joined my wife for a number of delicious meals.
The staff were caring and attentive they regularly engaged with my wife ensuring she was never lonely.
Me and my wife cannot speak too highly of our view of this establishment which if possible we would definitely use again.
Reply from Paul Millar, Client Relations at Springfield Manor Care HomeThank you for choosing Springfield Manor for your wifes care . We are delighted at how well she has settled in.Your kind words are greatly appreciated and I will of course share them with the team .
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Review of

Springfield Manor Care Home

from S D (Husband of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well informed of incidents, first class care from staff and management. All go above and beyond to accommodate for residents and family. Excellent choice of activities and amenities for residents. Excellent home and surroundings. Would highly recommend.
Reply from Paul Millar, Client Relations at Springfield Manor Care HomeThank you for choosing Springfield Manor for your wifes care and taking the time to review us . Your kind words are greatly appreciated and I will of course pass them on to the team .
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Review of

Springfield Manor Care Home

from Glynn E (Cousin of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a delight. Wonderfully clean staff are excellent. Nothing was too much trouble and towards the end they did everything to make her feel as comfortable and as loved as possible. The facilities are first class and the highest compliment I can pay is to say that I never want to end up in a
care home but I would be happy to stay at Springfield Manor!
Reply from Paul Millar, Client Relations at Springfield Manor Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course make sure that they are shared with the Springfield team
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Review of

Springfield Manor Care Home

from Jonathan T (Son of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A persons home has that 'special feeling.' Springfield Manor has that special feeling one of safety, sanctuary but also of life continuing. The whole staff showed commitment and pride towards their work with residents always a priority. Our dealings with Springfield Manor as relatives was with understanding
and empathy throughout allowing us time to set up Mums room in advance of her arrival and time to get to know the staff. Sadly Mum never made it out of hospital to experience all that Springfield Manor had to offer.
I cannot rate this special home highly enough for their dedication and support to family members too. Thank you.
Reply from Paul Millar, Marketing Manager at Springfield Manor Care HomeThank you for reviewing our care home at this difficult time . Your kind words are greatly appreciated and I will of course pass them onto the Springfield Manor family
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Review of

Springfield Manor Care Home

from David B (Son of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We went through the natural worries of considering residential care as the best option to keep my parents safe and able to live life to the fullest. However after finding Springfields and seeing the way it has enriched my parents' lives over the few months there has put my mind at rest.
From being
reliant on visiting carers that meant a lot of time just sitting doing the same each day my mother now is able to get on with a host of creative activities, enjoy haircuts, manicures and the great company of fellow residents and the great team. The change that this has brought about in her has been amazing.
As for my father he is now able to provide activities for the residents such as quizzes which means he is always busy hammering at his laptop. It also means that he is able to spend time joining in and talking to his fellow residents as they discuss the news whilst he happily munches his lunch.
Thank you to all at Springfield for the new life you have given to them both.
Reply from Paul Millar, Client Relations at Springfield Manor Care HomeThank You for choosing Springfield Care Home for your parents . It is a pleasure to care for them and we are delighted at how they have settled in . Your kind words are greatly appreciated and I will of course pass them on to the Springfield Manor family.
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Review of

Springfield Manor Care Home

from Elizabeth S (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and dad moved to Springfield Manor last September. It was a deeply difficult & emotional decision to take but I knew that even with carers I could not continue to manage their needs at home. Springfield helped to make this huge step so much easier by showing true empathy, consideration & kindness
to me, as well as to mum & dad. The care shown to my parents is so wonderful, & they treat them as if they were their own, being compassionate, caring & always ensuring their dignity. Mum is non-verbal, with no mobility, & they spend time checking that she is okay & ensuring she can join in with the amazing activities provided. I was so worried when mum & dad went into residential care that I would lose a part of them, but they have thrived & are so happy. Visiting is now such a joyful experience that I look forward to without any worries. Everyone is fabulous in providing outstanding care. Thank you especially to the dedicated manager whose help, advice & care mean the world to us all.
Reply from Paul Millar, Client Relations at Springfield Manor Care HomeThank You for choosing Springfield Care Home for your parents and recognising the great work that the home team put in . Your kind words are greatly appreciated and I will of course pass them on to the Springfield Manor family
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Review of

Springfield Manor Care Home

from G W (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was beyond excellent. The manager was very attentive and caring as were the staff. I would definitely recommend Springfield Manor Care Home to anyone. Everything possible was done to make dads short stay as comfortable and dignified. I cannot thank all the staff enough.
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Review of

Springfield Manor Care Home

from Marcus H (Husband of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have every confidence that my wife is receiving excellent care. She is safe, comfortable, calm and yes, well looked after. All the staff are caring. It is their job and they do it very, very well. Springfield is, without doubt, the best care home I have ever visited. Thank you all at Springfield Manor.
Reply from Jackie Brook, Care Relationships at Springfield Manor Care HomeThank you so much for your heartfelt and kind words about Springfield Manor Care Home. We are truly touched by your confidence in the care we provide and are delighted to hear that your wife is safe, comfortable, and well looked after. It's wonderful to know that you find our team caring and dedicated. It's our privilege to support our residents and their families. Your recognition means the world to us, and we're so grateful for your trust in Springfield Manor.
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Review of

Springfield Manor Care Home

from B W (Cousin of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being a resident at Springfield Manor is a very caring experience. The normal staff were incredibly helpful and caring. However, a special thanks should go to the medical staff who went the extra mile to help my cousin be relieved of pain during his end of life from cancer.
I can only hope that more
patients will be able to enjoy this wonderful environment and care if they need to experience end-of-life situations.
Reply from Jackie Brook, Care Relationships at Springfield Manor Care HomeThank you for sharing your heartfelt feedback. We are deeply moved to hear that your cousin received such compassionate care during his time at Springfield Manor. Our team, especially the medical staff, strives to provide comfort and dignity in every situation, and it's reassuring to know their efforts made a difference. Your words mean a great deal to us, and we are honoured to provide such care to those who need it.
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Review of

Springfield Manor Care Home

from Angela M (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been residents in Springfield Manor for two months now and we can safely say that their care has been second to none. The home is bright and cheerful and the facilities are excellent, the residents' rooms are a great size and very comfortable and the communal areas provide lovely meeting
areas. The staff deserve recognition for their massive contribution to the fantastic care provided by Springfield Manor. They are caring and friendly and the communication with us is excellent, we are kept up-to-date with how my parents are doing, and any concerns they have they deal with promptly. The manager is always available to answer any queries we may have. All in all, this is a great care home and we are totally at ease knowing my mum and dad are safe and well looked after.
Reply from Jackie Brook, Care Relationships at Springfield Manor Care HomeThank you so much for your lovely feedback. It's heartwarming to hear how happy you are with the care your parents are receiving at Springfield Manor. Our team works tirelessly to create a comfortable and welcoming environment, and we're thrilled to know it's made a positive difference for your family. We truly value the kind words about our staff and manager-they are dedicated to providing exceptional care and keeping families informed every step of the way. Knowing your mum and dad are safe and well looked after is what we strive for every day. Thank you again for sharing your experience-it means so much to us!
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Review of

Springfield Manor Care Home

from N J (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at this home in September 2024, after being bed-bound for 3 months in her own home.
She is now able to get out of bed and join other residents in the communal lounge and she is also taking part in the communal activities.
Mum has settled in well to what is a caring and
safe environment.
The standard of care is excellent and the care staff are wonderful, as are the administrative staff and the manager.
The home itself is new, only opened in June 2024, and the facilities and the building reflect this. There can't be many care homes with their own bar!
It is good to know that Mum is being well cared for and is safe.
I highly recommend this care home.
Reply from Deborah Payne, Home Manager at Springfield Manor Care HomeThank you so much for this review it means the world to us to know we have made such a difference.
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Awards / Recognitions (0)

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