Care Homes Owned by Highgate Care Services Ltd in Cheshire

my husband came to Cavendish Court care home on the 5th June after being in hospital for 12wks. We've found the staff to be very caring and sympathetic. Also very patient as my husband could be difficult at times. He's enjoyed the food, he had a swallowing problem due to his dementia but since being at the home, he seems to have forgotten about his eating problems. We are about to be moved to a new care home, hopefully he'll enjoy the food and care as much.

All the staff, without exception, treated my husband with the utmost care, kindness + consideration during his stay in the home.

Never once did I feel worried or upset about leaving my mum in their care, and for that we will always be truly grateful.

We really can't thank the staff enough for their kindness and care and for being there for us all.

My dad has been in Belvedere for just over a year the care he gets is outstanding. All the of the staff are so lovely and kind and are always there with a smile and are there for us if we need any support. Life in Belvedere is one big happy family. We can't thank you enough for the care you give.

My Father was in Carmel lodge from dec 25 -march 9th 26 he had very late stage Alzheimer's myself and my sister went daily and were my dads voice , we felt like was he a burden to management and some staff , his care was less than adequate and not because of the staff as the majority were very caring just not enough of them but it was the way it was managed, we constantly had to ask for help ie to help us with our dad to get in and out of bed and general Personal hygiene which was very upsetting for us he was left in wet soiled underwear ( adult nappies ) regularly even though we were told he was changed every 2/3 hours sometimes we asked for help and just got handed a pair of gloves he had a few falls ( some not documented ) the care was poor due to being severely understaffed and sadly had an impact on our dad ,the manger had no empathy at all we felt like my dad was just a number This place seriously needs an inspection and overhaul

My husband has been a resident since November 25 and I could not be more happy with the care he has received. Everyone, from management, care staff, housekeepers and cleaners are so lovely and treat him with dignity and respect. Everyone has a welcome smile when I visit and nothing is too much trouble. It's so hard when your loved one has to go into care but rest assured I feel happy that my husband will be well looked after, when my visit is over. Thank you, everyone.

My auntie moved in Nov 2025 and has had a very warm welcome. The staff are very friendly and professional the staff will do anything for you. The rooms are very well presented and the home is very clean and welcoming. The food is tasty. Plenty of activities to do including trips out every other month. Situated in a lovely little village just outside Chester.

My father was admitted as an emergency admission two weeks ago from the time of arrival my father was treated wtih respect, empathy and professionalism. All staff are caring and supportive and have answered any questions openly and have shown commitment to resolve any issues. I am more than happy with the quality of service my father has received. I turn up at all hours and have always found staff to be attentive and professional at all times. Well done!

Room is beauitful and always kept clean. Staff are brilliant. They engage with my mum and always make her laugh. They are kind, caring and always friendly. Her care is the best. I always get a good welcome. My mum really likes everyone. The food is fantastic. Hope Green is in a different league to the other 2 homes my mum was in. I can't fault a thing and that's very rare for me!

From arriving to my husband and I leaving, we were totally impressed, we were also very reassured by "visit whenever you like, no appointments required" - what an open policy

My mother was in Clarendon Court Care Home for her last few days. The staff have all been professional but also warm, loving and comforting to me at what is a very difficult emotional time. The staff here are so dedicated and carry out one of the most important jobs in society wtih love and dignity to the residents and their family and friends.

I can not thank all the staff enough for all the care, compassion and love they have given to my mother-in-law while she was in their care and the same care and love for my wife at this sad time, from the cleaners to carers/nurses and management you have all gone above and beyond in what you have done for my family and we will be forever grateful, we were so lucky finding such a wonderful care home for my mother-in-laws final days.

Thank you for being such great people.

My mum lived at Cavendish Court Care Home for over six years. She was cared for admirably and always treated all the staff as her friends. She always said she felt safe and well cared for and enjoyed all the activities provided. Towards the end of her life she became more and more reliant on the staff for help and support. They delivered their duties with grace and compassion. They always showed respect and true caring.

Well done to everyone at Hope Green

The place is busy, but all the staff are always never too busy to do anything for him.

My only negative is the huge 12% rise in fees last month, to £6000 a month. I've spoken to the Financial guy and he was very helpful.

All I can say is a huge thank you to everyone at Birch Heath.

My main priority is that my sister-in-law is settled, happy and being looked after and occupied fully in her daily life. I have no concerns at all in these connections as I have always found the staff to be completely attentive and professional. They have noted that she is a keen walker and loves her music and have planned outings for her in these respects.

I do find however that her room looks "tired" and in need of renovation and decoration.I would be happier if she had a new, more modern , roomy bed. Her ensuite bathroom is very modern, and newly refurbished.

In conclusion, I am satisfied that the care home staff are doing a tremendous job. They are always on hand to address concerns. I was delighted to see my sister-in-law's in several pictures in their monthly newsletter, looking so happy and contented.

My brother was assessed in hospital as needing Intermediate Care and moved to Cavendish Court. Since being there, his health has improved noticeably. He is more content, sleeping better, and has a lovely room with a comfortable chair to sit in during the day. He is kept beautifully clean and receives help and encouragement with his exercises and mobility.

The staff are always available to answer any questions I have and are consistently polite and cheerful. The food is of a very high standard, and they take care to accommodate his likes and dislikes. There is a lovely, homely atmosphere where everyone looks well cared for. The home is clean and tidy, and the laundry is returned promptly.

Overall, I am very happy with the care my brother is receiving at Cavendish Court and grateful for the dedication of all the staff.