Highgate Care Services Ltd in North Yorkshire | 4 Care Homes

Review of
Maple Lodge Care Home
from E K (Next of Kin) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Where do I start.
Amazing staff as always.
I have visited Maple Lodge on a few occasions and recently have noticed a nice change in atmosphere. They have started decorating and it has a lovely homely feel. Staff appear happy and well supported to be their best. New home manager is approachable, transparent

and knows each resident like her own family.
If you are looking for respite or long term care, defiantly consider Maple Lodge.
Keep up the hard work, we will see you soon.

Reply from Paul Millar, Client Relations at Maple Lodge Care Home

Thank you for taking the time to review our home and recognising the positive changes being made . Your kind words are greatly appreciated and I will of course share them with the Maple Lodge family .

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Review of
Sutton Hall & Sutton Lodge
from M S (Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home. In a fantastic location. The management are very helpful and readily answers any questions I raise. The staff are wonderful, empathetic, and take great care of the residents. The rooms are a good size with a brilliant en-suite. The room furniture is top quality. The room is very

well decorated and light and airy. Food and drinks are good quality and plentiful. Laundry is also excellent and a big bonus. I cannot find any fault at all.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Than you for choosing Sutton Hall & Lodge for your care and taking the time to review us . I will of course make sure your kind words are shared with the team .

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Review of
Maple Court Care Home
from Fay G (Friend of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My friend, Vivien, began living at Maple Court in July 2025. It was obvious that very quickly she became part of the Maple Court 'family'. The staff obviously like her and treat her with great respect. She feels very safe at Maple Court.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home . We too are delighted how Vivien has settled into life and quickly become a big part of the "Maple Court family" . Your kind words are greatly…read more

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Review of
Sutton Hall & Sutton Lodge
from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall the service is good. My only complaint is the loss of clothes, bags, shoes etc. Everything is labelled. My mother always says to me that she is spoilt.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for taking the time to review our home . Your comments are greatly received and allows us to continually develop our service . Please reach out to our Home Manager who will be happy to talk…read more

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Review of
Sutton Hall & Sutton Lodge
from Jade A (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Paul and Jan like all the staff at Sutton Hall and Lodge. They have all supported Jan and Paul through the transition in Paul having to move into a care home. Senior care assist have supported. New management have been supportive. Paul has always been treated with dignity and respect. Food and meals

are always nice. New manager Bev is very good and always present.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for taking the time to review our home . We are delighted at how well Paul has settled in . Your kind words are greatly aprreaited and I will of course share them with the team .

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Review of
Maple Court Care Home
from Les M (Husband of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

The care is very good, everyone is pleasant and kind. The home is right for me and Vera. I am offered lunch if I am visiting, to encourage her to eat. I am more than happy with the service.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home . It is a pleasure to care for your wife and we always look forward to welcoming you into Maple Court. Your kind words are greatly appreciated and I…read more

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Review of
Sutton Hall & Sutton Lodge
from M T (Cousin of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly staff, extremely helpful. My cousin seems happy and well looked after. The whole place is really clean.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for taking the time to review our home . Your kind words are really appreciated and i will of course share them with the Sutton Hall team

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Review of
Crystal Court
from S H (Son of Resident) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Sadly gone dramatically downhill. rarely see any staff. residents unstimulated and left to their own devices. hygiene and cleanliness has much room for improvement. so concerned we decided to move my mother.

Reply from Paul Millar, Client Relations at Crystal Court

We are deeply sorry that you feel that your experience didnt live up to expectations. Please be assured that your feedback has been taken very seriously as we feel they are not representative of our…read more

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Review of
Maple Court Care Home
from Martin B (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Dad's needs have been looked after and he has quickly been moved onto the lower floor and is now much happier. All the staff have been excellent. Nothing too much trouble including a staff member getting dads daily paper from the local shop. I feel very comfortable that he is very safe in this environment.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for choosing Maple Court for your Dad's care and recognising the great service the Maple Court family provide. Your kind words are greatly appreciated, and I will, of course, share them with…read more

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Review of
Sutton Hall & Sutton Lodge
from S B (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

My dad originally went in for respite care but after a week at Sutton Hall & Lodge he decided he would like to move in permanently. He is very happy with the staff, surroundings and the care he receives there. The staff are very considerate and kind and are excellent at motivating my Dad to join in

with activities. My Dad and I would highly recommend Sutton Hall & Lodge.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for taking the time to review our home and choosing Sutton Hall & Lodge for Dad's care . Your kind words are greatly appreciated I will of course pass them on to The Sutton family.

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Review of
Maple Court Care Home
from P M (Daughter-in-law of Resident) published on 2 June 2025 Submitted via Postal Card • Report

Overall Experience

About August, September last year, things were a bit lapst and didn't always like what we saw. My mother-in-law wasn't dressed, very nice, hair a mess, plus heavily soiled on her legs. But now wow how things have changed, it's so lovely to visit lovely decoration lovely and clean. My mother-in-law is

dressed just like the lady we know. Before staff would tell us about appointments but when we went the staff that told us had no clue. Plus mum say's all the time how she likes it at Maple Court, and how kind everyone is. That makes us very happy.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home and recognise the changes that The Maple Court team have made . It is great to see their hard work appreciated . Your kind words are greatly…read more

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Review of
Maple Court Care Home
from T H (Stepdaughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

my father in law passed away in last August and our experience was so bad we pot a Complaint in to the CQC.
Since the New Manageress has arrived thing's have been noticeably better in an area's my stepmother has been looked after very well and we now feel that the home has a manager who can cope very

well with all aspects. She's very approachable and as are many of the staff. We feel much Happier as a family, many thanks.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home and recognising the major changes that have been made at Maple Court . Your comments are geratly appreciated and I will of course pass them on to the…read more

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Review of
Maple Lodge Care Home
from Nick M (Friend of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

Having been a resident at Maple Lodge for just over 2 years (during which time I was a frequent visitor), my dear friend died peacefully on Thursday night. I would like to take this opportunity to thank all those at Maple Lodge for the extraordinary care they provided. Both individually and collectively,

these wonderful people were always focused on his needs - this care was underwritten by a determination to maintain his personal dignity, it was compassionate; indeed it was loving. This remarkable ethos was imbued across all the staff regardless of their particular role - working as team where each member of staff was equally regarded by each other, their combined efforts provided exemplary care across all disciplines. My getting to know the people at Maple Lodge has been uplifting . Although he has moved on to an even better place I will still visit my many friends who live and work at Maple Lodge - my profound thanks to you all for looking after a dear friend.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you so much for your kind words. It was an absolutely pleasure looking after him and we hope to see you in the future in our home.

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Review of
Maple Court Care Home
from M M (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting my mother at this care home for the past year plus. i have seen that in the last few months, the care home has improved to a very good level.
from the welcome you receive on entry and until you leave the care from the staff is of a very high level, not only to the residents but

also the visitors.
they all behave in a professional manner and are always polite & friendly. the care home is clean and has a calminge relaxed feel to it.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review Maple Court so highly.Every resident we have come into our home becomes part of our family and it is so heartwarming to know this has been recognised. Our team…read more

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Review of
Sutton Hall & Sutton Lodge
from M M (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

Very pleasant care home. Lovely helpful staff and carers. All used resident's name. Nothing was too much trouble. Highly delighted with all care received.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care. It is always nice to hear from family members feeling like their loved one is cared for and…read more

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Review of
Crystal Court
from Roger L (Husband of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

On our first visit, when we were first looking for a nursing home, we were impressed with the entrance which is very welcoming and, after a tour, we decided that we would be happy for my wife to be here. She is on the nursing dementia unit. There is significant continuity of staff on this unit which

is very important. The staff become familiar faces and develop a good understanding of each of their residents. The staff smile which to me is a definite positive, implying that they are happy with what they do. There is always a nurse on the unit. As a (daily) visitor I am made welcome. Management are readily accessible and are happy to discuss any issue and do listen to suggestions. I am always happy to recommend Crystal Court when asked by friends.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.It is a…read more

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Review of
Maple Court Care Home
from L K (Granddaughter of Resident) published on 10 April 2025 Submitted via Website • Report

Overall Experience

Everyone was very friendly and helpful when my Grandmother first moved into the home at the end of last year. They made her feel very welcome and were very reassuring.
The carers I have come into contact with are always incredible and since she has moved in she is looking so much healthier, eating

well and is getting around more with their support.
They have recently started trying to get the residents to partake in more activities which is lovely. I think if they could have an outdoor area that was accessible to them if they wanted to sit outside with family would be great.
There have been days where I will try to visit after I have finished work and after the residents tea time but on a few of those occasions there is no one there to let you in the building (very aware that it will be a busy time for the carers and there is no one at fault). Maybe making sure someone has a phone to hand so that people can get in touch would be helpful in those instances.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our Home and recognising the great work the Maple Court team put in . All feedback is welcomed and allows us to continually develop our service . Your kind…read more

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Review of
Crystal Court
from B A (Husband of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

My first experience in reviewing this care home proved to be good. Most prominent was the three levels of care and the segregation of the units for the residents. After further experience, some areas of care have proved to be better than expected, whilst others are still good.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review our home and recognising the high standards of care provided. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court…read more

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Review of
Crystal Court
from Marina M (Wife of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with Crystal Court. All staff are professional and very friendly with residents and visitors. My husband is always well looked after and the staff interact with the residents and visitors.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you so much for taking the time to share your positive experience. We're so glad to hear that your husband is happy and well cared forWe're thrilled to hear that our staff have made such a…read more

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Review of
Sutton Hall & Sutton Lodge
from J K (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

My mum used Sutton Hall&Lodge for 2 weeks respite because my dad was ill and he is her carer.
Mum was reluctant to go but really enjoyed herself there, the staff were great, very friendly and attentive.
My mum has said since she came home that if she had to go again into respite she hopes she could

go there again.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you and your family back again soon.

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Care Homes Owned by Highgate Care Services Ltd in North Yorkshire

Highgate Care Services Ltd Locations in North Yorkshire (4)

Highgate Care Services Ltd Reviews in North Yorkshire (259)

Maple Lodge Care Home

Sutton Hall & Sutton Lodge

Maple Court Care Home

Sutton Hall & Sutton Lodge

Sutton Hall & Sutton Lodge

Maple Court Care Home

Sutton Hall & Sutton Lodge

Crystal Court

Maple Court Care Home

Sutton Hall & Sutton Lodge

Maple Court Care Home

Maple Court Care Home

Maple Lodge Care Home

Maple Court Care Home

Sutton Hall & Sutton Lodge

Crystal Court

Maple Court Care Home

Crystal Court

Crystal Court

Sutton Hall & Sutton Lodge

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