Highgate Care Services Ltd in North Yorkshire | 4 Care Homes

Review of
Crystal Court
from S H (Son of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

Sadly gone dramatically downhill. rarely see any staff. residents unstimulated and left to their own devices. hygiene and cleanliness has much room for improvement. so concerned we decided to move my mother.

Reply from Paul Millar, Client Relations at Crystal Court

We are deeply sorry that you feel that your experience didnt live up to expectations. Please be assured that your feedback has been taken very seriously as we feel they are not representative of our home . The points you raised have been investigated and areas for improvement were identified to further enhance residents experience within Crystal Court Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service

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Review of
Maple Court Care Home
from Martin B (Son of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

Dad's needs have been looked after and he has quickly been moved onto the lower floor and is now much happier. All the staff have been excellent. Nothing too much trouble including a staff member getting dads daily paper from the local shop. I feel very comfortable that he is very safe in this environment.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for choosing Maple Court for your Dad's care and recognising the great service the Maple Court family provide. Your kind words are greatly appreciated, and I will, of course, share them with the team.

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Review of
Sutton Hall & Sutton Lodge
from S B (Son of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

My dad originally went in for respite care but after a week at Sutton Hall & Lodge he decided he would like to move in permanently. He is very happy with the staff, surroundings and the care he receives there. The staff are very considerate and kind and are excellent at motivating my Dad to join in

with activities. My Dad and I would highly recommend Sutton Hall & Lodge.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for taking the time to review our home and choosing Sutton Hall & Lodge for Dad's care . Your kind words are greatly appreciated I will of course pass them on to The Sutton family.

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Review of
Maple Court Care Home
from P M (Daughter-in-law of Resident) published on 2 June 2025

Submitted via Postal Card • Report

Overall Experience

About August, September last year, things were a bit lapst and didn't always like what we saw. My mother-in-law wasn't dressed, very nice, hair a mess, plus heavily soiled on her legs. But now wow how things have changed, it's so lovely to visit lovely decoration lovely and clean. My mother-in-law is

dressed just like the lady we know. Before staff would tell us about appointments but when we went the staff that told us had no clue. Plus mum say's all the time how she likes it at Maple Court, and how kind everyone is. That makes us very happy.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our home and recognise the changes that The Maple Court team have made . It is great to see their hard work appreciated . Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family .

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Review of
Maple Court Care Home
from T H (Stepdaughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

my father in law passed away in last August and our experience was so bad we pot a Complaint in to the CQC.
Since the New Manageress has arrived thing's have been noticeably better in an area's my stepmother has been looked after very well and we now feel that the home has a manager who can cope very

well with all aspects. She's very approachable and as are many of the staff. We feel much Happier as a family, many thanks.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home and recognising the major changes that have been made at Maple Court . Your comments are geratly appreciated and I will of course pass them on to the Maple Court team .

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Review of
Maple Lodge Care Home
from Nick M (Friend of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Having been a resident at Maple Lodge for just over 2 years (during which time I was a frequent visitor), my dear friend died peacefully on Thursday night. I would like to take this opportunity to thank all those at Maple Lodge for the extraordinary care they provided. Both individually and collectively,

these wonderful people were always focused on his needs - this care was underwritten by a determination to maintain his personal dignity, it was compassionate; indeed it was loving. This remarkable ethos was imbued across all the staff regardless of their particular role - working as team where each member of staff was equally regarded by each other, their combined efforts provided exemplary care across all disciplines. My getting to know the people at Maple Lodge has been uplifting . Although he has moved on to an even better place I will still visit my many friends who live and work at Maple Lodge - my profound thanks to you all for looking after a dear friend.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you so much for your kind words. It was an absolutely pleasure looking after him and we hope to see you in the future in our home.

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Review of
Maple Court Care Home
from M M (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting my mother at this care home for the past year plus. i have seen that in the last few months, the care home has improved to a very good level.
from the welcome you receive on entry and until you leave the care from the staff is of a very high level, not only to the residents but

also the visitors.
they all behave in a professional manner and are always polite & friendly. the care home is clean and has a calminge relaxed feel to it.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review Maple Court so highly.Every resident we have come into our home becomes part of our family and it is so heartwarming to know this has been recognised. Our team will be thrilled to hear the kind and positive words for all of the hard work they do. Thank you again for the lovely review

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Review of
Sutton Hall & Sutton Lodge
from M M (Wife of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Very pleasant care home. Lovely helpful staff and carers. All used resident's name. Nothing was too much trouble. Highly delighted with all care received.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. I will of course pass on kind words to the Sutton Hall andf Lodge family .

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Review of
Crystal Court
from Roger L (Husband of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

On our first visit, when we were first looking for a nursing home, we were impressed with the entrance which is very welcoming and, after a tour, we decided that we would be happy for my wife to be here. She is on the nursing dementia unit. There is significant continuity of staff on this unit which

is very important. The staff become familiar faces and develop a good understanding of each of their residents. The staff smile which to me is a definite positive, implying that they are happy with what they do. There is always a nurse on the unit. As a (daily) visitor I am made welcome. Management are readily accessible and are happy to discuss any issue and do listen to suggestions. I am always happy to recommend Crystal Court when asked by friends.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.It is a pleasure to care for your Wife and your continued support means everything to us, and we can't wait to see you again on your next visit.

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Review of
Maple Court Care Home
from L K (Granddaughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Everyone was very friendly and helpful when my Grandmother first moved into the home at the end of last year. They made her feel very welcome and were very reassuring.
The carers I have come into contact with are always incredible and since she has moved in she is looking so much healthier, eating

well and is getting around more with their support.
They have recently started trying to get the residents to partake in more activities which is lovely. I think if they could have an outdoor area that was accessible to them if they wanted to sit outside with family would be great.
There have been days where I will try to visit after I have finished work and after the residents tea time but on a few of those occasions there is no one there to let you in the building (very aware that it will be a busy time for the carers and there is no one at fault). Maybe making sure someone has a phone to hand so that people can get in touch would be helpful in those instances.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our Home and recognising the great work the Maple Court team put in . All feedback is welcomed and allows us to continually develop our service . Your kind words are greatly appreciated and I will of course pass them on to the Home team .

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Review of
Crystal Court
from B A (Husband of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My first experience in reviewing this care home proved to be good. Most prominent was the three levels of care and the segregation of the units for the residents. After further experience, some areas of care have proved to be better than expected, whilst others are still good.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review our home and recognising the high standards of care provided. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court team

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Review of
Crystal Court
from Marina M (Wife of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with Crystal Court. All staff are professional and very friendly with residents and visitors. My husband is always well looked after and the staff interact with the residents and visitors.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you so much for taking the time to share your positive experience. We're so glad to hear that your husband is happy and well cared forWe're thrilled to hear that our staff have made such a positive impact. We are so proud to have them on our team."

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Review of
Sutton Hall & Sutton Lodge
from J K (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum used Sutton Hall&Lodge for 2 weeks respite because my dad was ill and he is her carer.
Mum was reluctant to go but really enjoyed herself there, the staff were great, very friendly and attentive.
My mum has said since she came home that if she had to go again into respite she hopes she could

go there again.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you and your family back again soon.

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Review of
Maple Lodge Care Home
from M H (Friend of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My main concern is the state of the building, the rooms and the hall. The carpets are a disgrace and need removing and a washable flooring to be put down. Replace carpets in remaining bedrooms with vinyl or the equivalent. Curtains need changing and the whole home needs painting asap.
One member of

staff, in particular, is a marvelous asset to this home.

Reply from Paul Millar, Client Relations at Maple Lodge Care Home

Many thanks for taking the time to review our home . All feedback is welcomed and allows us to continually develop our service .The Home has recently undergone a full redecoration process on the hallways , lounges and dining room.The next stage is replacement of existing flooring now the decoration is complete .Curtain replacement is also well underway .Thanks again for your comments and I trust that the ongoing refurbishment programme will allay your concerns .

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Review of
Crystal Court
from Janice C (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mother has been in Crystal Court for around 7 years. Over the years there have been lots of problems, some resolved and some ignored. Over the last few years, the quality of care and cleanliness have deteriorated. I spend most of my visit cleaning and organising her clothes that have just been stuffed

in drawers. However, the incident that has prompted this review is the fact that for the last 3 weeks, mum has had no working call button in her room and she is paralysed and has no other means to call for help. We reported this to staff 3 weeks ago and still nothing has been done. There are some lovely staff that work there, but unfortunately i have been left feeling deeply disturbed that mum has had to sit banging her remote control on a table to try and get attention. Nobody should be treated this way.

Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. all feedback is welcomed and allows us to continually develop our service.We understand that the issue in respect of the Call bell has been picked up with the home manager and that it has now been resolved and an investigation is underway as to how this has happened and why it wasn't repaired as a matter of urgency. The point you raised in respect of cleanliness and clothing has again been discussed with the home manager and he would be happy to discuss this with you directly. Again, please accept our sincere apologies for this matter and would kindly request that all matters regarding issues you may have surrounding your Mum's care be directed to the home manager

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Review of
Crystal Court
from A T (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother moved to Crystal Court from another care home. Each time we have visited the staff have been very welcoming and reassuring. My mum looks very well cared for and clean and happy. She has dementia but seem calm. Her room and the general areas are spotless. An activities lady introduced herself

and was doing creative things with residents. We are pleased all round.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for choosing Crystal Court Care Home. Your kind words are much appreciated and I will of course pass them on to the Crystal Court team.

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Review of
Maple Lodge Care Home
from Peter W (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My mother has been in this care home for just over one
year now she is very happy and settled which puts my mind at rest.
The staff and carers are very attentive to my mum's needs and I can tell she is happy and well cared for.
There is a high standard of care and as my mum says" they always go

the extra mile"
The manager and deputy manager are always willing to assist in any matters

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you so much for your kind words. It is a pleasure looking after your mother.

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Review of
Maple Lodge Care Home
from A N (Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My comments are very much to the point, I have found all staff and hierarchy professional and all go with a good review. I have great respect from all staff and it makes life much easier and enjoyable.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It is a pleasure having you with us and I am glad we are providing you with the support you currently need.

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Review of
Maple Lodge Care Home
from A D (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service given to my friend & I would recommend this care to anyone.
Friendly, polite, courtious, nothing is to much trouble.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It is a pleasure looking after your friend and have you visiting the home.

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Review of
Maple Lodge Care Home
from J P (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Staff good and communicative. They take good care of my Mum and are understanding of her challenges and needs. They keep in good contact with me despite me living abroad. A shout out to the manager and another member of staff for going above and beyond for my Mum.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words , it is a pleasure looking after your mother.

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Care Homes Owned by Highgate Care Services Ltd in North Yorkshire

Highgate Care Services Ltd Locations in North Yorkshire (4)

Highgate Care Services Ltd Reviews in North Yorkshire (253)

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