Highgate Care Services Ltd in North Yorkshire | 4 Care Homes

Review of
Maple Court Care Home
from Andrew L (Son-in-law of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother in law has been in Maple Court for respite care due to an episode of delirium. She has also been on respite for 1 week and 2 week stays early in the year. The staff have been amazing and couldn't have been more helpful. Due to her recent care we now feel she is happier and settled, and have

made the decision that she will stay at Maple Court as we know she will be well cared for and have a happier life.

Reply from Rachael Dunseath, Head of Marketing at Maple Court Care HomeThanks you for taking the time to leave a lovely review. We are delighted to hear that your Mum is so happy living with us.

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Review of
Maple Court Care Home
from N P (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Dad had been deteriorating quite rapidly after his bowel cancer diagnosis, he had also had a couple of falls and fractured his hip, which required surgery. The care that he received in Maple Court was to a high standard. They did their utmost best to prevent more falls, they also kept me informed at

all times. The manager was very concerned and always put his best interests and wishes first.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for taking the time to review our home. Your kind words are greatly appreciated and I will of course share them with the Maple Court family

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Review of
Maple Court Care Home
from Stephen B (Son of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent so happy to see mother engaged and relaxed, personal appearance and attentive, all clean and tidy - lovely visit.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for taking the time to review our home .It is a pleasure to care for your mother and always know you are welcome anytime at Maple Court. Your kind words are greatly appreciated and I will of course share them with the team .

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Review of
Maple Court Care Home
from Nick W (Grandson of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

Very welcoming, all staff lovely and caring, always clean and tidy. Lovely place for my granny to make home.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for taking the time to review our home . Your kind words are much appreciated and I will of course share them with the Maple Court family

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Review of
Maple Court Care Home
from Mark M (Son of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

A friendly, clean and bright experience when first entering Maple Court Care Home. The lift up to the dementia floor can at times feel daunting, as sometimes, some of the residents can be unsettled, which makes me appreciate the wonderful, caring effort that the care home staff put in to looking after

and providing such good care to all the residents, no matter what stage they are at with their illness. All the staff I have met are very professional, caring and give off excellent vibes to all residents and visitors. A first-class care home.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for taking the time to review our home. Your kind words in recognising the brilliant staff team are much appreciated and I will of course share with them .

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Review of
Maple Lodge Care Home
from E K (Next of Kin) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Where do I start.
Amazing staff as always.
I have visited Maple Lodge on a few occasions and recently have noticed a nice change in atmosphere. They have started decorating and it has a lovely homely feel. Staff appear happy and well supported to be their best. New home manager is approachable, transparent

and knows each resident like her own family.
If you are looking for respite or long term care, defiantly consider Maple Lodge.
Keep up the hard work, we will see you soon.

Reply from Paul Millar, Client Relations at Maple Lodge Care HomeThank you for taking the time to review our home and recognising the positive changes being made . Your kind words are greatly appreciated and I will of course share them with the Maple Lodge family .

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Review of
Sutton Hall & Sutton Lodge
from M S (Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home. In a fantastic location. The management are very helpful and readily answers any questions I raise. The staff are wonderful, empathetic, and take great care of the residents. The rooms are a good size with a brilliant en-suite. The room furniture is top quality. The room is very

well decorated and light and airy. Food and drinks are good quality and plentiful. Laundry is also excellent and a big bonus. I cannot find any fault at all.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton LodgeThan you for choosing Sutton Hall & Lodge for your care and taking the time to review us . I will of course make sure your kind words are shared with the team .

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Review of
Maple Court Care Home
from Fay G (Friend of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My friend, Vivien, began living at Maple Court in July 2025. It was obvious that very quickly she became part of the Maple Court 'family'. The staff obviously like her and treat her with great respect. She feels very safe at Maple Court.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for taking the time to review our home . We too are delighted how Vivien has settled into life and quickly become a big part of the "Maple Court family" . Your kind words are greatly appreciated and I will of course pass them on to home team .

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Review of
Sutton Hall & Sutton Lodge
from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall the service is good. My only complaint is the loss of clothes, bags, shoes etc. Everything is labelled. My mother always says to me that she is spoilt.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton LodgeThank you for taking the time to review our home . Your comments are greatly received and allows us to continually develop our service . Please reach out to our Home Manager who will be happy to talk through your concerns regarding missing items . I will of course share them with the Sutton Lodge family .

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Review of
Sutton Hall & Sutton Lodge
from Jade A (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Paul and Jan like all the staff at Sutton Hall and Lodge. They have all supported Jan and Paul through the transition in Paul having to move into a care home. Senior care assist have supported. New management have been supportive. Paul has always been treated with dignity and respect. Food and meals

are always nice. New manager Bev is very good and always present.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton LodgeThank you for taking the time to review our home . We are delighted at how well Paul has settled in . Your kind words are greatly aprreaited and I will of course share them with the team .

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Review of
Maple Court Care Home
from Les M (Husband of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

The care is very good, everyone is pleasant and kind. The home is right for me and Vera. I am offered lunch if I am visiting, to encourage her to eat. I am more than happy with the service.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for taking the time to review our home . It is a pleasure to care for your wife and we always look forward to welcoming you into Maple Court. Your kind words are greatly appreciated and I will of course share them with the team

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Review of
Sutton Hall & Sutton Lodge
from M T (Cousin of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly staff, extremely helpful. My cousin seems happy and well looked after. The whole place is really clean.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton LodgeThank you for taking the time to review our home . Your kind words are really appreciated and i will of course share them with the Sutton Hall team

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Review of
Crystal Court
from S H (Son of Resident) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Sadly gone dramatically downhill. rarely see any staff. residents unstimulated and left to their own devices. hygiene and cleanliness has much room for improvement. so concerned we decided to move my mother.

Reply from Paul Millar, Client Relations at Crystal CourtWe are deeply sorry that you feel that your experience didnt live up to expectations. Please be assured that your feedback has been taken very seriously as we feel they are not representative of our home . The points you raised have been investigated and areas for improvement were identified to further enhance residents experience within Crystal Court Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service

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Review of
Maple Court Care Home
from Martin B (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Dad's needs have been looked after and he has quickly been moved onto the lower floor and is now much happier. All the staff have been excellent. Nothing too much trouble including a staff member getting dads daily paper from the local shop. I feel very comfortable that he is very safe in this environment.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for choosing Maple Court for your Dad's care and recognising the great service the Maple Court family provide. Your kind words are greatly appreciated, and I will, of course, share them with the team.

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Review of
Sutton Hall & Sutton Lodge
from S B (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

My dad originally went in for respite care but after a week at Sutton Hall & Lodge he decided he would like to move in permanently. He is very happy with the staff, surroundings and the care he receives there. The staff are very considerate and kind and are excellent at motivating my Dad to join in

with activities. My Dad and I would highly recommend Sutton Hall & Lodge.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton LodgeThank you for taking the time to review our home and choosing Sutton Hall & Lodge for Dad's care . Your kind words are greatly appreciated I will of course pass them on to The Sutton family.

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Review of
Maple Court Care Home
from P M (Daughter-in-law of Resident) published on 2 June 2025 Submitted via Postal Card • Report

Overall Experience

About August, September last year, things were a bit lapst and didn't always like what we saw. My mother-in-law wasn't dressed, very nice, hair a mess, plus heavily soiled on her legs. But now wow how things have changed, it's so lovely to visit lovely decoration lovely and clean. My mother-in-law is

dressed just like the lady we know. Before staff would tell us about appointments but when we went the staff that told us had no clue. Plus mum say's all the time how she likes it at Maple Court, and how kind everyone is. That makes us very happy.

Reply from Paul Millar, Client Relations at Maple Court Care HomeThank you for taking the time to review our home and recognise the changes that The Maple Court team have made . It is great to see their hard work appreciated . Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family .

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Review of
Maple Court Care Home
from T H (Stepdaughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

my father in law passed away in last August and our experience was so bad we pot a Complaint in to the CQC.
Since the New Manageress has arrived thing's have been noticeably better in an area's my stepmother has been looked after very well and we now feel that the home has a manager who can cope very

well with all aspects. She's very approachable and as are many of the staff. We feel much Happier as a family, many thanks.

Reply from Paul Millar, Marketing Manager at Maple Court Care HomeThank you for taking the time to review our home and recognising the major changes that have been made at Maple Court . Your comments are geratly appreciated and I will of course pass them on to the Maple Court team .

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Review of
Maple Lodge Care Home
from Nick M (Friend of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

Having been a resident at Maple Lodge for just over 2 years (during which time I was a frequent visitor), my dear friend died peacefully on Thursday night. I would like to take this opportunity to thank all those at Maple Lodge for the extraordinary care they provided. Both individually and collectively,

these wonderful people were always focused on his needs - this care was underwritten by a determination to maintain his personal dignity, it was compassionate; indeed it was loving. This remarkable ethos was imbued across all the staff regardless of their particular role - working as team where each member of staff was equally regarded by each other, their combined efforts provided exemplary care across all disciplines. My getting to know the people at Maple Lodge has been uplifting . Although he has moved on to an even better place I will still visit my many friends who live and work at Maple Lodge - my profound thanks to you all for looking after a dear friend.

Reply from Bianca Pavel, Manager at Maple Lodge Care HomeThank you so much for your kind words. It was an absolutely pleasure looking after him and we hope to see you in the future in our home.

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Review of
Sutton Hall & Sutton Lodge
from M M (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

Very pleasant care home. Lovely helpful staff and carers. All used resident's name. Nothing was too much trouble. Highly delighted with all care received.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton LodgeThank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. I will of course pass on kind words to the Sutton Hall andf Lodge family .

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Review of
Crystal Court
from Roger L (Husband of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

On our first visit, when we were first looking for a nursing home, we were impressed with the entrance which is very welcoming and, after a tour, we decided that we would be happy for my wife to be here. She is on the nursing dementia unit. There is significant continuity of staff on this unit which

is very important. The staff become familiar faces and develop a good understanding of each of their residents. The staff smile which to me is a definite positive, implying that they are happy with what they do. There is always a nurse on the unit. As a (daily) visitor I am made welcome. Management are readily accessible and are happy to discuss any issue and do listen to suggestions. I am always happy to recommend Crystal Court when asked by friends.

Reply from Paul Millar, Client Relations at Crystal CourtThank you for taking the time to review us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.It is a pleasure to care for your Wife and your continued support means everything to us, and we can't wait to see you again on your next visit.

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Care Homes Owned by Highgate Care Services Ltd in North Yorkshire

Highgate Care Services Ltd Locations in North Yorkshire (4)

Highgate Care Services Ltd Reviews in North Yorkshire (262)

Maple Court Care Home

Maple Court Care Home

Maple Court Care Home

Maple Court Care Home

Maple Court Care Home

Maple Lodge Care Home

Sutton Hall & Sutton Lodge

Maple Court Care Home

Sutton Hall & Sutton Lodge

Sutton Hall & Sutton Lodge

Maple Court Care Home

Sutton Hall & Sutton Lodge

Crystal Court

Maple Court Care Home

Sutton Hall & Sutton Lodge

Maple Court Care Home

Maple Court Care Home

Maple Lodge Care Home

Sutton Hall & Sutton Lodge

Crystal Court

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