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Care Home Owned by Highgate Care Services Ltd in Lincolnshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Highgate Care Services Ltd in Lincolnshire

Only the locations & reviews in Lincolnshire for Highgate Care Services Ltd are showing below.

View the details of all 25 locations (with 1510 reviews) owned by Highgate Care Services Ltd

Highgate Care Services Ltd Locations in Lincolnshire (1)

 - Browse 1 Care Home owned by Highgate Care Services Ltd in Lincolnshire
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The Elms Care Home
Elm Drive, Louth LN11 0DE 
9.6 44 reviews
The Elms Care Home, Louth, Lincolnshire
"My father is in your care home because he was unable to stay at home because his dementies. The care workers are very good to both my dad…"   Read all 44 reviews
  • from £1,265 / week
  • 86 Rooms
Location Type Care Home

The Elms Care Home is located in Louth and is close to amenities, shops, public transport and motorway links. The local shopping centre can be found less than a mile away. This care home is a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Highgate Care Services Ltd Reviews in Lincolnshire (44)

9.3

Highgate Care Services Ltd has a Group Review Score of 9.3 (9.334) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.

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Review of

The Elms Care Home

from Carol L (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is in your care home because he was unable to stay at home because his dementies. The care workers are very good to both my dad and my mum and myself. We found dad clothes was missing untill we was told to tag dad's clothes.
Reply from Michael Wood, Content Marketing Manager at The Elms Care HomeThank you for your review and positive feedback about our care team at The Elms. Our team take huge pride in the care they provide so your words are much appreciated.
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Review of

The Elms Care Home

from Richard S (Grandson of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are writing to express our sincere thanks, following Nan's passing. We loved her so much. After her stay in hospital we were anxious about her going into care, but from the beginning we were assured by the kindness, professionalism & warmth shown by all staff at all levels. Celebrating Nan's 100th
birthday with a cake the home had made meant so meant to create a special memory. The staff were exceptional. The home was always spotless thanks to the hardworking domestics. The nurses and care workers provided nan with consistent high standards of care. Nan was treated with dignity, respect and genuine affection, as though she was a member of their own family. In nan's final days, the attentive checks, clean communication and compassionate support helped us through an incredibly difficult time. You balanced professionalism with heartfelt care, keeping us informed while ensuring nan was comfortable and peaceful. Thank you for the safe, caring and well led home you provide we will be forever grateful to you all for looking after our nan!
Reply from Paul Millar, Client Relations at The Elms Care HomeThank you for taking the time to review our home at this difficult time . Please accept our sincere condolences on the loss of your Nan. Your kind words in recognising the great care and service that The Elms team provide are much appreciated and i will of course share them with the team .
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Review of

The Elms Care Home

from Sheila S (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care mum received at The Elms was excellent! Staff were considerate, friendly, kind and so lovely towards mum and all family members who visited! They treated her as family, we are forever grateful for their care!
Reply from Paul Millar, Marketing Manager at The Elms Care HomeThank you for taking the time to review our home and recognising the fabulous service that The Elms team provide . Your kind words are greatly appreciated and I will of course share them with the staff at the home .
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Review of

The Elms Care Home

from Neil D (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming - nothing too much trouble.
Always helpful. Staff are excellent.
My mother is very happy there feels safe.
Reply from Paul Millar, Marketing Manager at The Elms Care HomeThank you for taking the time to review our home and recognise the brilliant staff group at The Elms . Your kind words are greatly appreciated and I will of course pass them onto the team .
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Review of

The Elms Care Home

from Tony K (Husband of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day to the last my wife was looked after in the best possible way. All staff acted in the best possible way. Her changing moods and needs were carefully explained to me and then acted on. Her medical needs were carefully dealt with as they changed. I was kept up with her progress
at all stages and could talk with all the staff to find out how she was. When the end came all staff rallied round and all my wishes were carried out with dignity. My thank go out to all of them.
Reply from Paul Millar, Marketing Manager at The Elms Care HomePlease accept our sincere condolences for the loss of your wife . I know she is dearly missed by all at the home . Your kind words are greatly appreciated and I will of course share them with The Elms family .
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Review of

The Elms Care Home

from Christopher D (Son of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Elms Care Home in Louth for some 4-and-a-half years now, and what a handful I know she can be. My mother suffers from vascular dementia, in which I can honestly say is heart renching to see over time. All the staff have shown nothing but empathy, care, and even the
show of love towards her. All staff have made my visits extremely comforting and allowed myself to get closer and closer in her time there. Big love to all staff. Thank you xxx
Reply from Paul Millar, Client Relations at The Elms Care HomeThank you so much for this wonderful review! We are incredibly proud of our staff and their dedication to providing compassionate and loving care. Knowing residents and their families feel supported and cared for is what makes our work so rewarding. Your kind words mean the world to us.
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Review of

The Elms Care Home

from W D (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents came into The Elms in September 2024. We all as a family have been welcomed by all members of staff. My parents are for with love, gentleness, caring for all needs and with dignity and respect. As a daughter I am informed of all aspects of my parents.
Reply from Paul Millar, Marketing Manager at The Elms Care HomeThanks you for choosing The Elms Care Home for your parents care . Your kind words are greatly appreciated and I will of course pass them on to The Elms family .
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Review of

The Elms Care Home

from Ruth S (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad both came to The Elms September 2024, they both have been made very welcome in every way possible. As a family we couldn't wish for better.
Reply from Paul Millar, Client Relations at The Elms Care HomeThanks you for choosing The Elms Care Home for your parents care . Your kind words are greatly appreciated and I will of course pass them on to The Elms family .
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Review of

The Elms Care Home

from Dianne D (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very confident that Dad is receiving the best possible care. I do not worry about his needs being met. The staff are approachable and friendly and available. I feel very comfortable visiting the home and welcomed to be there. I am pleased with the relationships the staff have formed with Dad,
it feels like leaving him with family. Any concerns we have about Dad's condition are dealt with immediately. I wouldn't hesitate in recommending The Elms to others.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you feel confident in the care your dad receives at The Elms and that our team has helped create a welcoming and family-like environment for both him and you. Ensuring that our residents feel safe, valued, and well cared for is our top priority, and it means the world to us that you trust us with your dad's well-being. If you ever need anything, please don't hesitate to reach out. Your recommendation is greatly appreciated!
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Review of

The Elms Care Home

from Isobel s (Nephew of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle came to The Elms Care Home with a terminal diagnosis. We were stressed and worried as he had been in a nearby residential home, where the care was far from ideal.
The Elms was a breath of fresh air.
Two staff members in particular were so caring and experienced. They transformed the experience
not just our uncle, but of us too.
We are so grateful. We know our uncle was comfortable and loved until he died in November.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you so much for sharing your heartfelt feedback. We are truly sorry for your loss but deeply honoured to have been able to provide comfort and care to your uncle during such a difficult time. Your kind words mean so much to our team, especially to the staff members you mentioned, who will be touched to hear how much their support meant to you and your family. We're grateful to have been a part of your uncle's journey and are here for you if you need anything.
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Review of

The Elms Care Home

from Susan B (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot be happier with the care and attention my mother is receiving at The Elms. Every single member of staff is just wonderful and can't do enough. She has a beautiful room which is kept exceptionally clean, and the food is excellent - no complaints from her on the food! She hasn't really been able
to participate in activities due to mobility issues, but perhaps with a bit of peruasion (she's very set in her ways!). A huge thank you to everyone at The Elms.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you so much for your kind words and wonderful feedback about The Elms Care Home. We're delighted to hear that your mother is happy and comfortable here, and it's lovely to know she's enjoying the food! Our team takes great pride in making sure each resident receives the best care possible, and we're so glad that's been your experience. We understand how challenging mobility issues can be, but we'll do our best to gently encourage her to try some activities that suit her preferences-there's always something for everyone, and we'd love for her to feel even more involved. Thank you again for your lovely comments, and please don't hesitate to reach out if there's anything more we can do.
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Review of

The Elms Care Home

from Simone H (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my dad receives, carers are very respectful, always keep me informed.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you for your kind feedback! We're glad to hear you're pleased with your dad's care and that our team is keeping you well informed. It means a lot to us.
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Review of

The Elms Care Home

from Gillian B (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved here recently and I can honestly say that my family and I are very happy she came here. The staff are excellent, her room is kept spotless and the food is very good. Having had experience of other care homes locally, this one is head and shoulders about the rest.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you so much for your wonderful feedback. We're thrilled to hear that you and your family are happy with your mother's care and that you feel The Elms stands out. Our team works hard to provide the best experience, and it's great to know her room, care, and meals are all meeting your expectations. If there's ever anything more we can do, please let us know.
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Review of

The Elms Care Home

from P C (Wife of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives continues to be excellent. He participates in all the activities/entertainment offered and enjoys a really good rapport with all the staff. Everyone I have contact with at The Elms is friendly, supportive and caring. The staff are genuinely fond of the residents and handle
any challenging situations arising due to dementia, efficiently, compassionately, with good humour and seemingly endless patience.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you so much for your kind words. We're delighted to hear that your husband is enjoying the activities and building such great relationships with our team. It means a lot to us that you feel supported and that our staff's compassion and patience make a positive difference. We truly value your feedback and are committed to continuing the excellent care your husband deserves.
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Review of

The Elms Care Home

from Sue R (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful team gave my dad the best care we could have wished for in his short stay at The Elms. He was very well cared for by a great team and cannot fault anything with this outstanding setting.
He was treated with dignity and respect and he passed away peacefully in a setting which he would have
been happy with.
Thank you so much to each and every one of you who impacted so much in his final days.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you so much for sharing your experience at The Elms. We are deeply touched by your kind words and grateful for the trust you placed in us during such a significant time. It was our privilege to care for your father and to ensure he was comfortable and treated with dignity and respect in his final days. Our team is dedicated to providing compassionate care and it's truly rewarding to know we made a positive impact. Your appreciation means the world to all of us. Thank you once again for your kind words.
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Review of

The Elms Care Home

from A L (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive and caring staff who work over and above to provide exemplary care to residents. They have also been extremely supportive to me, as a family members, when I have struggled with Mum's deterioration and and condition.
I would have no hesitation in recommending their care and service to others.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you sincerely for your lovely review of The Elms Care Home. We're truly grateful for your kind words. It's wonderful to hear that our attentive and caring team have gone above and beyond to provide exemplary care for your mum. We understand that navigating the challenges of a loved one's deterioration can be tough, and we're honoured to provide support not just to residents but also to their families.
Your recommendation means the world to us, and we're dedicated to maintaining the highest standards of care and service.
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Review of

The Elms Care Home

from V J (Husband of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class all around.
Reply from Jackie Brook, Care Relationships at The Elms Care HomeThank you for your fantastic review! We're thrilled to hear that you found The Elms Care Home to be first-class all around. Providing exceptional care is our top priority, and your positive feedback is truly appreciated.
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Review of

The Elms Care Home

from Annika K (Daughter of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to The Elms on 25th November, and I couldn’t be happier. He has settled in so well and is being beautifully looked after. I can’t rate the staff highly enough, they always have time for you and are so professional and friendly. The management is excellent, and all the staff seem so happy.
The food is very good, and the home is spotlessly clean at all times. My dad's mobility has improved so much as he is encouraged to move around, as previously, he spent a lot of time sleeping during the day. Every time I visit, he is well-dressed, clean and shaved. I have no complaints whatsoever, and I am certainly glad I made the move to The Elms.
Reply from Jackie Brook, Customer Relationships at The Elms Care HomeThank you for sharing such a kind review! We're overjoyed to hear that your father has settled in well at The Elms and is receiving excellent care. Your kind words about our dedicated staff, their professionalism, and friendliness mean the world to us. It's wonderful to know that the management and entire team contribute to a positive and happy community. We're thrilled to see improvements in your dad's mobility and that he is always well-dressed and cared for. Your satisfaction is our greatest reward, and we're honoured you chose The Elms. If there's anything you ever need, please don't hesitate to reach out.
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Review of

The Elms Care Home

from A H (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad went into The Elms in February this year following a hospital stay and has received nothing but the best care in there. The staff have been incredible with him, trying to include him in activities and to socialise with other residents. Even more so when his wife passed away soon after, also in The
Elms for a short time. As his dementia is gradually worsening, he can be quite stubborn/aggressive but the carers are still patient with him and keep to find his smile!
Reply from Jackie Brook, Customer Relationships at The Elms Care HomeThank you for sharing your experience at The Elms with us. We are deeply touched to read about your positive experience. Our dedicated staff is committed to providing the best care possible, ensuring a supportive and inclusive environment. We appreciate your kind words and are honoured to be part of your family's journey. If there's anything more we can do, please don't hesitate to let us know.
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Review of

The Elms Care Home

from Angela T (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved into The Elms and loves the care that the staff give her she had gone downhill in her previous care home and we weren’t happy so decided to move her here and she is now much happier and looking a lot healthier than she has done for a while. The staff are doing an amazing job
and we are very grateful to them all, although she likes to walk the corridors the staff always seem to know where she is which is reassuring.
Reply from Tina Goodwin, Home Manager at The Elms Care HomeThank you for taking the time to share your positive experience with us. It is lovely to know that she is happier and healthier since joining our community. Our dedicated staff members are committed to providing exceptional care, and we appreciate your kind words acknowledging their efforts.
Thank you for entrusting us with your mum's care, and we look forward to continuing to provide a supportive and enriching environment for her at The Elms.
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