Care Home Owned by Highgate Care Services Ltd in Lincolnshire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Lincolnshire for Highgate Care Services Ltd are showing below.
View the details of all 25 locations (with 1383 reviews) owned by Highgate Care Services Ltd
Highgate Care Services Ltd Locations in Lincolnshire (1)
The Elms Care Home
9.9
42 reviews
Elm Drive, Louth LN11 0DE
"The care mum received at The Elms was excellent! Staff were considerate, friendly, kind and so lovely towards mum and all family members…" Read all 42 reviews
Location Type Care Home
The Elms Care Home is located in Louth and is close to amenities, shops, public transport and motorway links. The local shopping centre can be found less than a mile away. This care home is a period house with a purpose built care unit, providing… Read more about The Elms Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- Alcohol / Drug Misuse
- 86 Rooms
- from £850 / week
Highgate Care Services Ltd Reviews in Lincolnshire (42)
9.5
Highgate Care Services Ltd has a Group Review Score of 9.5 (9.454) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.
Review of
The Elms Care Home
from Sheila S (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care mum received at The Elms was excellent! Staff were considerate, friendly, kind and so lovely towards mum and all family members who visited! They treated her as family, we are forever grateful for their care!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Neil D (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly and welcoming - nothing too much trouble.
Always helpful. Staff are excellent.
My mother is very happy there feels safe.
Always helpful. Staff are excellent.
My mother is very happy there feels safe.
Reply from Paul Millar, Marketing Manager at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Tony K (Husband of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the very first day to the last my wife was looked after in the best possible way. All staff acted in the best possible way. Her changing moods and needs were carefully explained to me and then acted on. Her medical needs were carefully dealt with as they changed. I was kept up with her progress
at all stages and could talk with all the staff to find out how she was. When the end came all staff rallied round and all my wishes were carried out with dignity. My thank go out to all of them.
Reply from Paul Millar, Marketing Manager at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Christopher D (Son of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at The Elms Care Home in Louth for some 4-and-a-half years now, and what a handful I know she can be. My mother suffers from vascular dementia, in which I can honestly say is heart renching to see over time. All the staff have shown nothing but empathy, care, and even the
show of love towards her. All staff have made my visits extremely comforting and allowed myself to get closer and closer in her time there. Big love to all staff. Thank you xxx
Reply from Paul Millar, Client Relations at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from W D (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Both my parents came into The Elms in September 2024. We all as a family have been welcomed by all members of staff. My parents are for with love, gentleness, caring for all needs and with dignity and respect. As a daughter I am informed of all aspects of my parents.
Reply from Paul Millar, Marketing Manager at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Ruth S (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum and dad both came to The Elms September 2024, they both have been made very welcome in every way possible. As a family we couldn't wish for better.
Reply from Paul Millar, Client Relations at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Dianne D (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel very confident that Dad is receiving the best possible care. I do not worry about his needs being met. The staff are approachable and friendly and available. I feel very comfortable visiting the home and welcomed to be there. I am pleased with the relationships the staff have formed with Dad,
it feels like leaving him with family. Any concerns we have about Dad's condition are dealt with immediately. I wouldn't hesitate in recommending The Elms to others.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Isobel s (Nephew of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our uncle came to The Elms Care Home with a terminal diagnosis. We were stressed and worried as he had been in a nearby residential home, where the care was far from ideal.
The Elms was a breath of fresh air.
Two staff members in particular were so caring and experienced. They transformed the experience
The Elms was a breath of fresh air.
Two staff members in particular were so caring and experienced. They transformed the experience
not just our uncle, but of us too.
We are so grateful. We know our uncle was comfortable and loved until he died in November.
We are so grateful. We know our uncle was comfortable and loved until he died in November.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Susan B (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot be happier with the care and attention my mother is receiving at The Elms. Every single member of staff is just wonderful and can't do enough. She has a beautiful room which is kept exceptionally clean, and the food is excellent - no complaints from her on the food! She hasn't really been able
to participate in activities due to mobility issues, but perhaps with a bit of peruasion (she's very set in her ways!). A huge thank you to everyone at The Elms.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Simone H (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the care my dad receives, carers are very respectful, always keep me informed.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Gillian B (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother moved here recently and I can honestly say that my family and I are very happy she came here. The staff are excellent, her room is kept spotless and the food is very good. Having had experience of other care homes locally, this one is head and shoulders about the rest.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from P C (Wife of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my husband receives continues to be excellent. He participates in all the activities/entertainment offered and enjoys a really good rapport with all the staff. Everyone I have contact with at The Elms is friendly, supportive and caring. The staff are genuinely fond of the residents and handle
any challenging situations arising due to dementia, efficiently, compassionately, with good humour and seemingly endless patience.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Sue R (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful team gave my dad the best care we could have wished for in his short stay at The Elms. He was very well cared for by a great team and cannot fault anything with this outstanding setting.
He was treated with dignity and respect and he passed away peacefully in a setting which he would have
He was treated with dignity and respect and he passed away peacefully in a setting which he would have
been happy with.
Thank you so much to each and every one of you who impacted so much in his final days.
Thank you so much to each and every one of you who impacted so much in his final days.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from A L (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Attentive and caring staff who work over and above to provide exemplary care to residents. They have also been extremely supportive to me, as a family members, when I have struggled with Mum's deterioration and and condition.
I would have no hesitation in recommending their care and service to others.
I would have no hesitation in recommending their care and service to others.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from V J (Husband of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
First class all around.
Reply from Jackie Brook, Care Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Annika K (Daughter of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father came to The Elms on 25th November, and I couldn’t be happier. He has settled in so well and is being beautifully looked after. I can’t rate the staff highly enough, they always have time for you and are so professional and friendly. The management is excellent, and all the staff seem so happy.
The food is very good, and the home is spotlessly clean at all times. My dad's mobility has improved so much as he is encouraged to move around, as previously, he spent a lot of time sleeping during the day. Every time I visit, he is well-dressed, clean and shaved. I have no complaints whatsoever, and I am certainly glad I made the move to The Elms.
Reply from Jackie Brook, Customer Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from A H (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Dad went into The Elms in February this year following a hospital stay and has received nothing but the best care in there. The staff have been incredible with him, trying to include him in activities and to socialise with other residents. Even more so when his wife passed away soon after, also in The
Elms for a short time. As his dementia is gradually worsening, he can be quite stubborn/aggressive but the carers are still patient with him and keep to find his smile!
Reply from Jackie Brook, Customer Relationships at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from Angela T (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has recently moved into The Elms and loves the care that the staff give her she had gone downhill in her previous care home and we weren’t happy so decided to move her here and she is now much happier and looking a lot healthier than she has done for a while. The staff are doing an amazing job
and we are very grateful to them all, although she likes to walk the corridors the staff always seem to know where she is which is reassuring.
Reply from Tina Goodwin, Home Manager at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from J S (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are friendly and kind and try to resolve any problem to the best of their ability within a good timeline. Feel staff should check residents' draws and wardrobes at least once a week to ensure things like "old bread/food" are not put in draws by residents with dementia. This has happened on occasion
when we haven't been able to visit and sort out the facilities in the room to keep it tidy and clean.
Reply from Paul Millar, Marketing Manager at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
The Elms Care Home
from C H (Wife of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff were very pleasant and helpful.
The room was small but clean.
My husband was well cared for.
The room was small but clean.
My husband was well cared for.
Reply from Paul Millar, Marketing Manager at The Elms Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highgate Care Services Ltd to verify any information. View our terms and conditions. Highgate Care Services Ltd has an Enhanced Service – more info.