Care Homes Owned by Highgate Care Services Ltd in Lincolnshire

We have supported a very close friend who was resident in The Elms for 4 years. We cannot praise the staff enough for the personal care and attention they have him. Although he was only physically incapacitated he enjoyed the daily banter and exchanges. He was very comfortable eventhough he was challenging at times. Thank you to all the staff doing a difficult job.

My father is in your care home because he was unable to stay at home because his dementies. The care workers are very good to both my dad and my mum and myself. We found dad clothes was missing untill we was told to tag dad's clothes.

We are writing to express our sincere thanks, following Nan's passing. We loved her so much. After her stay in hospital we were anxious about her going into care, but from the beginning we were assured by the kindness, professionalism & warmth shown by all staff at all levels. Celebrating Nan's 100th birthday with a cake the home had made meant so meant to create a special memory. The staff were exceptional. The home was always spotless thanks to the hardworking domestics. The nurses and care workers provided nan with consistent high standards of care. Nan was treated with dignity, respect and genuine affection, as though she was a member of their own family. In nan's final days, the attentive checks, clean communication and compassionate support helped us through an incredibly difficult time. You balanced professionalism with heartfelt care, keeping us informed while ensuring nan was comfortable and peaceful. Thank you for the safe, caring and well led home you provide we will be forever grateful to you all for looking after our nan!

The care mum received at The Elms was excellent! Staff were considerate, friendly, kind and so lovely towards mum and all family members who visited! They treated her as family, we are forever grateful for their care!

My mother is very happy there feels safe.

From the very first day to the last my wife was looked after in the best possible way. All staff acted in the best possible way. Her changing moods and needs were carefully explained to me and then acted on. Her medical needs were carefully dealt with as they changed. I was kept up with her progress at all stages and could talk with all the staff to find out how she was. When the end came all staff rallied round and all my wishes were carried out with dignity. My thank go out to all of them.

My mother has been a resident at The Elms Care Home in Louth for some 4-and-a-half years now, and what a handful I know she can be. My mother suffers from vascular dementia, in which I can honestly say is heart renching to see over time. All the staff have shown nothing but empathy, care, and even the show of love towards her. All staff have made my visits extremely comforting and allowed myself to get closer and closer in her time there. Big love to all staff. Thank you xxx

Both my parents came into The Elms in September 2024. We all as a family have been welcomed by all members of staff. My parents are for with love, gentleness, caring for all needs and with dignity and respect. As a daughter I am informed of all aspects of my parents.

My mum and dad both came to The Elms September 2024, they both have been made very welcome in every way possible. As a family we couldn't wish for better.

I feel very confident that Dad is receiving the best possible care. I do not worry about his needs being met. The staff are approachable and friendly and available. I feel very comfortable visiting the home and welcomed to be there. I am pleased with the relationships the staff have formed with Dad, it feels like leaving him with family. Any concerns we have about Dad's condition are dealt with immediately. I wouldn't hesitate in recommending The Elms to others.

We are so grateful. We know our uncle was comfortable and loved until he died in November.

I cannot be happier with the care and attention my mother is receiving at The Elms. Every single member of staff is just wonderful and can't do enough. She has a beautiful room which is kept exceptionally clean, and the food is excellent - no complaints from her on the food! She hasn't really been able to participate in activities due to mobility issues, but perhaps with a bit of peruasion (she's very set in her ways!). A huge thank you to everyone at The Elms.

Very pleased with the care my dad receives, carers are very respectful, always keep me informed.

My mother moved here recently and I can honestly say that my family and I are very happy she came here. The staff are excellent, her room is kept spotless and the food is very good. Having had experience of other care homes locally, this one is head and shoulders about the rest.

The care my husband receives continues to be excellent. He participates in all the activities/entertainment offered and enjoys a really good rapport with all the staff. Everyone I have contact with at The Elms is friendly, supportive and caring. The staff are genuinely fond of the residents and handle any challenging situations arising due to dementia, efficiently, compassionately, with good humour and seemingly endless patience.

Thank you so much to each and every one of you who impacted so much in his final days.

I would have no hesitation in recommending their care and service to others.

First class all around.

My father came to The Elms on 25th November, and I couldn’t be happier. He has settled in so well and is being beautifully looked after. I can’t rate the staff highly enough, they always have time for you and are so professional and friendly. The management is excellent, and all the staff seem so happy. The food is very good, and the home is spotlessly clean at all times. My dad's mobility has improved so much as he is encouraged to move around, as previously, he spent a lot of time sleeping during the day. Every time I visit, he is well-dressed, clean and shaved. I have no complaints whatsoever, and I am certainly glad I made the move to The Elms.

Dad went into The Elms in February this year following a hospital stay and has received nothing but the best care in there. The staff have been incredible with him, trying to include him in activities and to socialise with other residents. Even more so when his wife passed away soon after, also in The Elms for a short time. As his dementia is gradually worsening, he can be quite stubborn/aggressive but the carers are still patient with him and keep to find his smile!