Care Homes Owned by Highgate Care Services Ltd in Durham

are kept to a high standard, which is reassuring and creates a pleasant environment for residents and visitors alike.
The level of care is excellent. My mum's individual needs are clearly understood and met, and she is treated as a person, not just a resident. Staff are attentive, professional, and compassionate at all times.
Meals are varied, nutritious, and well presented. Residents are offered choices, and dietary needs are catered for. My mum enjoys the food and is encouraged to eat and drink well.
The rooms are comfortable, homely, and well equipped. They are kept tidy and feel personal rather than clinical

no longer manage and so chose to return to residential care, wanting to return to The Lawns. Before this could happen there was another fall which required another hospital stay, and discharge to another care home. This experience made her even more determined to be back in The Lawns.
Her room is cosy and comfortable, with the option of personalising her new home. All staff are friendly and responsive to requests; the manager and senior staff are knowledgeable, approachable and understanding of relative's concerns. There have been some "settling in" concerns, but the open door policy operated by the leadership means that, once discussed, these things are addressed immediately.
Good start

worries and concerns she had a few years ago, have now disappeared, because there is always someone present to re-assure her thst everything is fine.

eating a full one nearly every day and it was always the first topic when visiting
Apart from his final 2 weeks he was always able to get about himself and the respect shown then was Faultless
A big Thank You to everyone at The Lawns
I will will think of you all for rest of my life

despite our arrival being at short notice,
The Manager and staff have been a massive help over the last months and my B-in-law is enjoying being there. He is able to Join in with activities when he feels like it which are wide ranging with different themed events throughout the year where he can have a singalong if he wishes. If you don't want to there are quiet areas to sit and relax or just stay in your own room if you wish. Little trips out are organised for the more able bodied.
Nothing is too much trouble for the Manager and staff and my B-in-law is now a permanent resident, I have seen a massive improvement in his well being despite his illness, Well done all

how happy she is. Her own good sized room with an en-suite and wide corridors for her walker - what's not to love!

and professionally.
I have given full marks for value for money rather than "I don't know"; all care is expensive but also, how do you put a value on a "loved ones" care, you can't. Providing they are happy and well cared for then that has to be value for money as far as myself and family are concerned; we are happy for mum to be a resident and part of the The Grange family.

Bettys care they love her as I do and also they have been so kind to allow me overnight stay as she is not in best of health it's like home from home please if your looking for a place for your loved one pop in and see for yourself I can 100% recommend this care home above the others in Darlington give your loved ones the best care possible to go to the Grange Darlington I also want to say a massive thank you to them all for everything and to mention Kingsley who was amazing with Betty if you want the best choose this care home and have peace of mind for your loved ones many thanks again Dawn

to sleep the days away. After only these four days at The Grange, my father has returned to his happy old self. The manager and her team have truly been amazing in motivating my father into engaging with other residents, taking pride in himself again and in just enjoying life again. My family and I can't thank the manager and her team enough for the amazing care they have already taken of my father and making sure his first week has been such a success.

him. The carers in this home need medals for their love and care.