Care Homes Owned by Highgate Care Services Ltd in Durham

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Highgate Care Services Ltd in Durham

Only the locations & reviews in Durham for Highgate Care Services Ltd are showing below.

View the details of all 25 locations (with 1373 reviews) owned by Highgate Care Services Ltd

Highgate Care Services Ltd Locations in Durham (2)

2 Care Homes owned by Highgate Care Services Ltd in Durham
The Grange Care Home

Whinbush Way, Darlington DL1 3PT 

9.6 113 reviews
"My father has been a resident for about 7 months and in that time hes been very well looked after in difficult circumstances, the staff are…"   Read all 113 reviews
Location Type Care Home

The Grange Residential Care Home is dedicated to offering both residential and dementia care. This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can… Read more about The Grange Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 74 Rooms
  • from £1,155 / week
The Lawns Care Home

Ridsdale Street, Darlington DL1 4EG 

9.5 90 reviews
"I made an appointment to look around the care home with my parents, with a view to my mum going in for a week's respite. While we were…"   Read all 90 reviews
Location Type Care Home

The Lawns Residential Care Home is located close to the famous Darlington railway station, with the clock tower visible from the home, and is also close to local shops. The Lawns is a purpose built home which provides individual care for each resident,… Read more about The Lawns Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 62 Rooms
  • from £1,050 / week

Highgate Care Services Ltd Reviews in Durham (203)

9.4

Highgate Care Services Ltd has a Group Review Score of 9.4 (9.427) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Highgate Care Services Ltd
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Review of

The Grange Care Home

from Doug W (Son of Resident) published on 30 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for about 7 months and in that time hes been very well looked after in difficult circumstances, the staff are professional, compassionate, helpful and keep me informed of any changes in my dads circumstances. I would and have recommended The Grange to people.
Reply from Paul Millar, Client Relations at The Grange Care Home

Thank you for taking the time to review our home and recognising the great service that The Grange family provide . Your kind words are greatly appreciated and I will of course pass them on to the team .

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Review of

The Grange Care Home

from D I (Daughter-in-law of Resident) published on 30 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident here a the wonderful grange in Darlington for many years my trust in this care home is unbelievable high the manager Carmen and her staff go beyond their job roles it's truly amazing the relationship they have with their residents I have and will never worry about
Bettys care they love her as I do and also they have been so kind to allow me overnight stay as she is not in best of health it's like home from home please if your looking for a place for your loved one pop in and see for yourself I can 100% recommend this care home above the others in Darlington give your loved ones the best care possible to go to the Grange Darlington I also want to say a massive thank you to them all for everything and to mention Kingsley who was amazing with Betty if you want the best choose this care home and have peace of mind for your loved ones many thanks again Dawn
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Review of

The Grange Care Home

from Neil M (Son of Resident) published on 2 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My 89 year father has only been a resident at The Grange for four days, following a few months in hospital and a short stay in another care home. The week before he moved to The Grange we all had serious concerns that he had given up on life and despite all our efforts, he would not leave his bed, preferring
to sleep the days away. After only these four days at The Grange, my father has returned to his happy old self. The manager and her team have truly been amazing in motivating my father into engaging with other residents, taking pride in himself again and in just enjoying life again. My family and I can't thank the manager and her team enough for the amazing care they have already taken of my father and making sure his first week has been such a success.
Reply from Paul Millar, Client Relations at The Grange Care Home

Thank you for taking the time to review our home . We are delighted at how quickly and well your father has settled in . You kind words are greatly appreciated and I will of course share them with the team .

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Review of

The Grange Care Home

from J Y (Wife of Resident) published on 15 August 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this care home for 1 1/2 years and I am very happy with his treatment and care. His carers are kind and they do their best to make each and every resident as comfortable as possible. My husband can be extremely difficult and they are patient and take time to help and reassure
him. The carers in this home need medals for their love and care.
Reply from Paul Millar, Client Relations at The Grange Care Home

Thank you for taking the time to review our home and recognise the great care and service that The Grange team provide . Your kind words are greatly appreciated and I will of course pass them onto The Grange family

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Review of

The Lawns Care Home

from Julie S (Daughter of Resident) published on 10 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I made an appointment to look around the care home with my parents, with a view to my mum going in for a week's respite. While we were being shown around my dad asked if we could book mum in as he was really impressed with the manager, the atmosphere and how well presented the home was. We arranged
for mum to come the following week and dad felt confident enough in her being looked after that he booked a few days away. All of the family noticed how well settled and happy mum was and how kind the staff were with her. After the week of respite, we decided to extend mum's stay, with a view to her becoming a permanent resident.
Mum is well looked after, happy and relaxed. She has quite advanced dementia and her needs are met with understanding and kindness.
Reply from Paul Millar, Client Relations at The Lawns Care Home

Thank you for taking the time to review our home and choosing The Lawns for Mum's care . Your kind words are greatly appreciated I will of course pass them on to The Lawns family .

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Review of

The Lawns Care Home

from Allison P (Daughter of Resident) published on 16 May 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is excellent. My mam has improved greatly physically and mentally since coming here.
There are regular activities for residents to get involved in. These activities stimulate mind and spirit.
ALL staff from manager to cleaners are friendly, caring, respectful and ensure everyone is treated
with dignity.
Facilities for residents and their visitors are amazing.
Well behaved pets are allowed to visit and this has helped mam settle in greatly as she has always had pets.
When entering the care home it is like going home to a big family.
Security is good and safety is prime.
I feel reassured that mam is in The Lawns as I know she is getting the care that she needs including social, emotional and mental support that is often overlooked.
Reply from Paul Millar, Marketing Manager at The Lawns Care Home

Thank you for taking the time to review our home and recognising the great work and amazing care the team at The Lawns provide. Your kind words are greatly appreciated and I will of course pass them on to The Lawns family.

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Review of

The Grange Care Home

from Lilian T (Wife of Resident) published on 29 April 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in The Grange Care Home for approximately 2-and-a-half years. He was very happy and content from first going in, never questioning why he was in there. The staff were all lovely and caring, from management to all the staff. We had our little differences but overall we were happy and my
husband was content which helped me a lot, especially in his final days.
Reply from Paul Millar, Marketing Manager at The Grange Care Home

Please accept our deepest sympathy of the loss of your husband . Your kind words are much appreciated particulary recognising the great work that the management and staff provide and I will of course pass them on to The Grange team .

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Review of

The Grange Care Home

from Susan R (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was referred to The Grange Care Home after being hospitalised. It had become apparent that she was no longer capable of looking after herself. The staff at The Grange have made her so welcome and the attention to detail for personal care is 100%. The staff and management are so friendly and pleasant,
always smiling and creating a lovely atmosphere in the home. They are also always available to answer any questions family members may have. The rooms and facilities are very clean and the home has plenty of well-organised rooms for residents and their visitors to relax. The food is excellent, with plenty of choice and drinks are always available. There are regular activities and sometimes live singers. All in all, I can now sleep at night, knowing that Mam is safe and secure and coming to no harm.
Reply from Paul Millar, Client Relations at The Grange Care Home

Thank you so much for your kind words and 5-star rating! We're so pleased to hear that your Mum is happy with the care and support they're receiving.

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Review of

The Grange Care Home

from Sylvia A (Sister of Resident) published on 21 February 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in The Grange Care Home nearly a year. He's had excellent care. The care that the management and staff have given him has been to a high standard. They're professional, friendly and polite.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your brother has received excellent care at The Grange and that our team has provided the high standard of professionalism, friendliness, and support that we always strive for. Ensuring the well-being and comfort of our residents is our top priority, and it's wonderful to know that you feel confident in the care he receives. If there's anything we can do, please don't hesitate to reach out. Your feedback means a lot to us!

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Review of

The Lawns Care Home

from M T (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very professional, and polite and showed nothing but more than love and compassion for my Mother throughout her short stay. Will be forever grateful to everyone.
Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your kind words. We're so glad to hear our team could provide your mother with the love and care she deserved during her stay. Your gratitude means so much to us, and we'll always hold her memory close.

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Review of

The Grange Care Home

from Stephen M (Son of Resident) published on 13 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and friendly staff, just do a good job looking after the residents.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for your kind words and positive feedback about The Grange Care Home. We're delighted to hear that you find our team kind and friendly- it's always our goal to provide the highest level of care and support to our residents. Your appreciation means so much to us.

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Review of

The Grange Care Home

from J R (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam initially went into The Grange Care Home temporarily after a three week hospital stay as she was unable to care for herself. After further assessment the decision was made that it would be safer for her to become a permanent resident. This decision was made far easier for our family as The Grange
offers a very caring atmosphere for both residents and relatives. Although mam was distressed at this decision a member of staff realised what was happening and dealt compassionately with the situation. Both management and carers are to be commended at this care home and I feel real peace of mind knowing that my mum is being so well cared for.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for sharing your experience. We're so pleased to know that The Grange Care Home provided such a compassionate and supportive environment for your mam and your family during this difficult transition. It's heartening to hear that the staff's care and understanding have brought you peace of mind. Your kind words are a true testament to the dedication of the team at The Grange.

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Review of

The Grange Care Home

from Elaine G (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our opinion as a family of four The Grange Care Home is the perfect home for our lovely mum. The staff are outstanding. Carers are not only wonderful to Mum but also give great support to us as a family. Cleaners also are friendly and often have a little chat and also a lovely smile. Thank you The
Grange for all your support.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words! We're delighted to hear that you feel The Grange Care Home is the perfect home for your mum and that our team has provided such wonderful care and support to her and your family. It means the world to us to know our carers and cleaners are making a positive difference. We'll be sure to pass on your lovely feedback to the team. Thank you for trusting us with your mum's care!

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Review of

The Grange Care Home

from Michael B (Brother of Resident) published on 26 November 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at The Grange for six months. She has dementia. I'm so pleased to have found a care home for my sister where I know she is safe and happy. The Grange is, in my opinion, a really excellent care home, especially for dementia residents. The facilities and surroundings are
well adapted for dementia patients and the staff are caring and friendly. They go to great lengths to make the surroundings attractive and stimulating. I visit my sister most days for a quick visit with her dog and we always feel welcome.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your thoughtful and kind words about The Grange Care Home. We are truly delighted to hear how happy and safe your sister feels here- that's exactly what we strive for every day. Our team is dedicated to creating an environment that is not only secure but also stimulating and welcoming for all our residents, especially those living with dementia. It's wonderful to know that you've noticed and appreciated the effort we put into making The Grange a home where residents and their families feel at ease. We're so pleased that your visits with your sister and her dog are a joyful part of your routine, and it's a privilege to be part of those moments. Thank you for sharing your experience- it means a great deal to us and inspires us to continue providing the best possible care. If there's ever anything we can do to support you or your sister further, please don't hesitate to let us know.

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Review of

The Grange Care Home

from Lesley C (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager keeps me up to date with all matters related to my mum. I am so relieved to know my mum in a place where she is cared for, valued and respected.
The Grange have a person centered approach, so my mum is seen and respected as a unique individual who's past and life story is integral to the
person she is now. It's not forgotten.
So the person is not lost.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and are honoured to care for your mum here at The Grange Care Home. Our team strives to ensure that every resident feels seen, valued, and respected, and it means the world to hear that you feel this care shines through. At The Grange, we believe that each individual's life story and unique journey are essential to their present and future care. Our person-centred approach is built upon recognising each resident's individuality and cherishing their memories, experiences, and identity. Your mum's story, and the person she is today, are at the heart of everything we do. Thank you again for your trust and for sharing such meaningful feedback. We remain committed to providing the compassionate and personalised care that you and your family deserve.

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Review of

The Lawns Care Home

from R K (Son of Resident) published on 12 November 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my mother is happy at the home but I feel she needs a bit more stimulation as she always says she is bored. I am not aware of any activities that are done on a regular basis.
Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for sharing your feedback. We're glad to hear that your mother is happy at the home. We understand how important it is for residents to feel engaged and stimulated, and we offer a variety of daily activities designed to bring enjoyment and connection. While we actively encourage participation, we always respect each resident's wishes if they prefer to observe or take time for themselves. We'd love to discuss how we can better support your mother's interests and ensure she feels more engaged. Please feel free to reach out anytime - your input is invaluable to us. Thank you again for your thoughts.

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Review of

The Grange Care Home

from Jane L (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old dad has now been resident at The Grange for almost 18 months. His health has been up and down but at all times he is treated with the utmost care and respect by the staff who go out of their way to make Dad feel at home. As we his family live quite some distance away we are not able to
visit quite as often as we would like. However, we do keep in touch with regular video and phone calls and staff are always happy to facilitate these to keep up regular communication, which is so important. Thank you to the manager and her staff for all they do for our dad, which is very much appreciated.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your dad feels at home and is treated with the care and respect he deserves. Keeping families connected is incredibly important to us, so it's wonderful to know that our team has helped you stay in touch, even from a distance. Your appreciation means the world to us, and we'll continue to do our best for your dad. Thank you again!

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Review of

The Lawns Care Home

from A R (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On occasions, staff training appears to be lacking as individual knowledge of residents needs by carers.
This has to be due to the apparent high staff turnover.
Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your feedback. We appreciate your concerns and take them seriously. While we do experience some staff turnover, we are committed to ensuring all our team members receive the necessary training to meet the needs of our residents. We'll continue working hard to improve consistency in care and knowledge to provide the best possible support for everyone at The Lawns. Thank you again for sharing your thoughts.

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Review of

The Lawns Care Home

from S C (Son of Resident) published on 23 October 2024
Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at The Lawns Care Home for 6 months and the care to date has been very good. The staff all know her by name and understand her condition - the care she receives is beyond anything I could provide. Mum seems content in herself and doesn't want for anything and has never
complained about a thing so she seems happy. On the occasions when I have needed to interact with senior carers about anything I have always been well-received and listened to and any issues have been dealt with satisfactorily.
Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is content and receiving the care she deserves at The Lawns Care Home. Our team takes pride in getting to know each resident personally, and we're glad that has brought comfort to both you and your mum. It's also great to hear that your interactions with our senior carers have been positive and helpful. We truly appreciate your trust in us and look forward to continuing to provide the best care for your mother.

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Review of

The Lawns Care Home

from A I (Brother of Resident) published on 15 October 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall experience of my Brother's care at The Lawns Care Home has been very good up to now.
I have nothing negative to say about the care he is getting and the staff are excellent.
Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words! We're thrilled to hear that your brother's experience at The Lawns Care Home has been positive and that our team is providing the care and support he deserves. Your feedback means a lot to us, and we'll continue to do our best to make sure he feels comfortable and well cared for.

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