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Care Homes Owned by Highgate Care Services Ltd in Durham

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Highgate Care Services Ltd in Durham

Only the locations & reviews in Durham for Highgate Care Services Ltd are showing below.

View the details of all 25 locations (with 1466 reviews) owned by Highgate Care Services Ltd

Highgate Care Services Ltd Locations in Durham (2)

 - Browse 2 Care Homes owned by Highgate Care Services Ltd in Durham
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The Grange Care Home
Whinbush Way, Darlington DL1 3PT 
9.6 119 reviews
The Grange Care Home, Darlington, Durham
"The staff are kind, patient, and genuinely caring. They treat residents with dignity and respect and always take the time to listen.…"   Read all 119 reviews
  • from £1,225 / week
  • 74 Rooms
Location Type Care Home

The Grange Residential Care Home is dedicated to offering both residential and dementia care. This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
The Lawns Care Home
Ridsdale Street, Darlington DL1 4EG 
9.4 97 reviews
The Lawns Care Home, Darlington, Durham
"My neighbor went into this care home in November originally for respite care from hospital stay but has now become permanent. I was…"   Read all 97 reviews
  • from £1,170 / week
  • 62 Rooms
Location Type Care Home

The Lawns Residential Care Home is located close to the famous Darlington railway station, with the clock tower visible from the home, and is also close to local shops. The Lawns is a purpose ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Highgate Care Services Ltd Reviews in Durham (216)

9.3

Highgate Care Services Ltd has a Group Review Score of 9.3 (9.277) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.

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Review of

The Lawns Care Home

from Anthony S (Husband of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the carers to be keen, good at their job and approachable and loving.
The Lawns has a homely feel about it and there is a sense of freedom.
Reply from Paul Millar, Client Relations at The Lawns Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to The Lawns family .
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Review of

The Lawns Care Home

from Amanda B (Power of Attorney of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbor went into this care home in November originally for respite care from hospital stay but has now become permanent. I was skeptical of care home's as in general they don't always have a good reputation but I cannot fault The Lawns. Its clean and tidy, there is always staff visible and they
all have time for the residents and the families and visitors. The entertainment over Christmas was FABULOUS it was a real treat to see Elvis with the residents. My neighbor has never had a good appetite but is putting weight on in the care home!! She is happy and cared for what more could we ask for!
Thank you to all staff for there Hard work.
Reply from Paul Millar, Client Relations at The Lawns Care HomeThank you for taking the time to review our home . We are delighted at how your friend has settled in and having the opppurtunity to change your opinion on Care Homes . Your kind words are greatly appreciated and I will of course pass them on to The Lawns family.
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Review of

The Grange Care Home

from Christopher H (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are kind, patient, and genuinely caring. They treat residents with dignity and respect and always take the time to listen. Communication with family members is good, and nothing ever feels like too much trouble.
The home is always clean and well maintained. Communal areas, rooms, and bathrooms
are kept to a high standard, which is reassuring and creates a pleasant environment for residents and visitors alike.
The level of care is excellent. My mum's individual needs are clearly understood and met, and she is treated as a person, not just a resident. Staff are attentive, professional, and compassionate at all times.
Meals are varied, nutritious, and well presented. Residents are offered choices, and dietary needs are catered for. My mum enjoys the food and is encouraged to eat and drink well.
The rooms are comfortable, homely, and well equipped. They are kept tidy and feel personal rather than clinical
Reply from Rachael Dunseath, Head of Marketing at The Grange Care HomeThanks you for taking the time to leave a lovely and comprehensive review. We will pass on the comments our team who will be happy to hear that Mum is enjoying life in our home.
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Review of

The Lawns Care Home

from A R (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A well run care home with some excellent staff. Close relationships are formed between staff and residents helping to make the home an enjoyable place to live. Management is responsive to any problems that arise. Activities could be improved with a better activities budget.
Reply from Rachael Dunseath, Head of Marketing at The Lawns Care HomeThanks you for taking the time to leave a lovely review. We will pass on the comments regarding activities, we appreciate honest feedback, it helps us improve.
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Review of

The Lawns Care Home

from L J (Wife of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
While the staff were very friendly I was disappointed about the fact that I said I would take care of any laundry but this wasn't done. As this was emergency respite (2 weeks only) thing did not get named & unfortunately some thing were lost.
Reply from Rachael Dunseath, Head of Marketing at The Lawns Care HomeThank you for taking time to leave a review. We are glad that our staff have been friendly but are sorry for any problems with the laundry service. We do appreciate your honesty, as it helps us improve our service.
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Review of

The Lawns Care Home

from Jane H (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
My overall experience within the care home on numerous occasions when visiting.. has been satisfactory although certain areas could make improvements.. the staff that I have been in contact with have always been polite & socialable..
Reply from Rachael Dunseath, Head of Marketing at The Lawns Care HomeThank you for taking time to leave a review. We appreciate your honesty, as it helps us improve our service. We are glad that our staff have been welcoming.
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Review of

The Lawns Care Home

from Susan C (Relative of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative first stayed at The Lawns in spring of 2025, for a period of rehabilitation following a fall. With the support of the friendly and caring staff she made excellent progress and returned to her home sooner than anticipated.
Unfortunately, upon returning home she acknowledged that she could
no longer manage and so chose to return to residential care, wanting to return to The Lawns. Before this could happen there was another fall which required another hospital stay, and discharge to another care home. This experience made her even more determined to be back in The Lawns.
Her room is cosy and comfortable, with the option of personalising her new home. All staff are friendly and responsive to requests; the manager and senior staff are knowledgeable, approachable and understanding of relative's concerns. There have been some "settling in" concerns, but the open door policy operated by the leadership means that, once discussed, these things are addressed immediately.
Good start
Reply from Paul Millar, Client Relations at The Lawns Care HomeThank you for taking the time to review our home. It was a pleaure to welcome her back and we are delighted at how she has now settled in . Your kind words are greatly appreciated and i will of course share them with The Lawns family .
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Review of

The Lawns Care Home

from C N (Niece of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of my uncle has been wonderful. I live in Australia and have entrusted the lawns with his care and I can not fault them at all. I hope to return to the UK later this year and can't wait to extend my thanks for all they do in person. My uncle is very happy in their care.
Reply from Paul Millar, Client Relations at The Lawns Care HomeThank you for taking the time to review our care home and we are delighted that The Lawns give you peace of mind knowing that he is in great hands . Your kind words are much appreciated and I will of course share them with the team.
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Review of

The Grange Care Home

from Nev T (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor I am always made to feel very welcome and my mam is happy here and is comfortable also she enjoys the friendliness from all the staff. The seniors are very approachable to chat and give feedback. In short I enjoy coming to The Grange and my visits are always long. Many thank to all.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . It is a joy caring for your Mum . Your kind words are much appreciate dand I will of cours share them with the team . You are always welcome at The Grange
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Review of

The Lawns Care Home

from James C (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very happy and settled at The Lawns. She has frequently told me how friendly and caring the staff are towards her, and I always get a warm welcome myself when I visit her. The staff are all very patient with the residents, some of whom must be quite demanding. I am very glad that all the
worries and concerns she had a few years ago, have now disappeared, because there is always someone present to re-assure her thst everything is fine.
Reply from Paul Millar, Client Relations at The Lawns Care HomeThank you for taking the time to review our home . It is a pleasure ot care for your Mum and we always look forward to welcoming you into The Lawns . Your kind words are greatly appreciated and I will of course share them with The Lawns family
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Review of

The Lawns Care Home

from John B (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was with The Lawns Care Home for almost 2 years before passing away aged 93 this January
He thoughly enjoyed his time there and couldn't fault anything
Personly I totally agree
All the staff from management to the tea lady couldn't have looked after him any better
He loved breakfast best
eating a full one nearly every day and it was always the first topic when visiting
Apart from his final 2 weeks he was always able to get about himself and the respect shown then was Faultless
A big Thank You to everyone at The Lawns
I will will think of you all for rest of my life
Reply from Paul Millar, Client Relations at The Lawns Care HomePlease accept our sincere condolences for your loss . I know that Dad is soreley missed at the Lawns . Your kind words in recognissing The Lawns team are much appreciated and I will of course share them with the them .
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Review of

The Lawns Care Home

from Peter W (Brother of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hi,
I visit my brother every week and have always been welcomed. My brother likes it at the lawns and says he feels safe their. His room is well kept and his needs are well cared for, including his medication and grooming needs for his hair etc.
Reply from Paul Millar, Marketing Manager at The Lawns Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with The Lawns team.
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Review of

The Lawns Care Home

from David G (Brother-in-law of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I stepped into this care home last April with my Brother-in-law needing help as he was very confused we were treated with a very warm welcome and help. Despite it being just after teatime nothing was a problem for the staff on duty and the room allocated was very clean and well presented
despite our arrival being at short notice,
The Manager and staff have been a massive help over the last months and my B-in-law is enjoying being there. He is able to Join in with activities when he feels like it which are wide ranging with different themed events throughout the year where he can have a singalong if he wishes. If you don't want to there are quiet areas to sit and relax or just stay in your own room if you wish. Little trips out are organised for the more able bodied.
Nothing is too much trouble for the Manager and staff and my B-in-law is now a permanent resident, I have seen a massive improvement in his well being despite his illness, Well done all
Reply from Paul Millar, Client Relations at The Lawns Care HomeThank you fro taking the time to review our home . It is a privilege to care for your brother-in -law and we are delighted at how quickly he settled in . Your kind words are greatly appreciated and I will of course share them with The Lawns family .
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Review of

The Grange Care Home

from Charlotte H (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived in March this year and settled in straight away! Everyone knew her by name almost instantly. I can't praise The Grange highly enough: clean, caring, entertaining + good communication with families. Every family member or friend that has visited says what a lovely place it is and comment
how happy she is. Her own good sized room with an en-suite and wide corridors for her walker - what's not to love!
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . It is a pleasure to care for your Mum and we are delighted at how quickly she settled in .
Your kind words are greatly appreciated and I will of course share them with The Grange family .
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Review of

The Grange Care Home

from P L (Son of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and competent staff with an overriding feeling of "care" emanating from the staff towards all of the residents.
Mum is certainly being looked after with good activities and interaction for her. All good and, as a family, we are reassured that mum is being looked after both empathetically
and professionally.
I have given full marks for value for money rather than "I don't know"; all care is expensive but also, how do you put a value on a "loved ones" care, you can't. Providing they are happy and well cared for then that has to be value for money as far as myself and family are concerned; we are happy for mum to be a resident and part of the The Grange family.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for choosing The Grange for your Mums care and taking the time to recognise the fabulous staff team . Your kind words are greatly appreciated and I will of course share them with The Grange family .
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Review of

The Grange Care Home

from D P (Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care home good and friendly staff are very helpful.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with The Grange Team
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Review of

The Grange Care Home

from M P (Wife of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are looking afar him well the staff are nice and friendly and are good to talk to and get answer.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with The Grange team .
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Review of

The Grange Care Home

from Ken B (Husband of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very helpful very plesant good at there job Activities my wife did not take part in them was not able to.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with The Grange team
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Review of

The Grange Care Home

from Doug W (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for about 7 months and in that time hes been very well looked after in difficult circumstances, the staff are professional, compassionate, helpful and keep me informed of any changes in my dads circumstances. I would and have recommended The Grange to people.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home and recognising the great service that The Grange family provide . Your kind words are greatly appreciated and I will of course pass them on to the team .
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Review of

The Grange Care Home

from D I (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident here a the wonderful grange in Darlington for many years my trust in this care home is unbelievable high the manager Carmen and her staff go beyond their job roles it's truly amazing the relationship they have with their residents I have and will never worry about
Bettys care they love her as I do and also they have been so kind to allow me overnight stay as she is not in best of health it's like home from home please if your looking for a place for your loved one pop in and see for yourself I can 100% recommend this care home above the others in Darlington give your loved ones the best care possible to go to the Grange Darlington I also want to say a massive thank you to them all for everything and to mention Kingsley who was amazing with Betty if you want the best choose this care home and have peace of mind for your loved ones many thanks again Dawn
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . It is a pleasure to care for your mother in law . Your kind words are greatly appreciated and I will of course share them with The Grange family .
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