Care Homes Owned by Highgate Care Services Ltd in Durham

Residents always busy with activities and staff members willing to help with any questions family members need asking.

My father has been at The Grange for the past 11 months, and throughout that time we have been incredibly grateful for the kindness, dignity and compassion shown to him by every member of staff. He enjoys the daily routine, activities and welcoming atmosphere, and always feels included and well cared for. His room and bathroom are always spotless, comfortable and well maintained. The medical care is outstanding, and we are kept informed whenever he is unwell, giving us complete confidence that he is receiving the very best care. He feels safe and secure knowing staff check on him regularly, and the management team are always friendly, approachable and excellent at keeping us updated. Finally, the food deserves a special mention-my father has always enjoyed cooking and good food, so it means a great deal that he looks forward to every meal. We can't thank everyone at The Grange enough for making him feel so happy, comfortable and truly at home.

Mam has been at The Grange for a few weeks and seems to be settling in well. She was diagnosed with alzheimers dementia about 7 years ago and has been living at home with my dad (who is now 89) with daily visits from carers. It's become too difficult for dad to continue looking after her 24/7 because he is now quite frail so we made the decision to move her into full time care. I am so pleased we chose The Grange care home. Everyone from the domestic staff right through to the manager, Carmen have been absolutely lovely and so welcoming. Me and my dad already feel like part of The Grange family. It's quite difficult for my dad to adjust to life at home without my mam after 64 years of marriage but all of the staff are helping him by being so kind and caring. He stayed and had his Sunday lunch which he enjoyed. We attended a Dementia party where there was a live singer and lots of yummy cakes. Mam really seemed to enjoy it and was singing along, which was lovely to see.

I can't thank the staff enough for not only taking care of my precious Mam like she is there own but for also taking the worry away from me and my family, because we know she is safe and so well looked after.

The Lawns has a homely feel about it and there is a sense of freedom.

Thank you to all staff for there Hard work.

The rooms are comfortable, homely, and well equipped. They are kept tidy and feel personal rather than clinical

A well run care home with some excellent staff. Close relationships are formed between staff and residents helping to make the home an enjoyable place to live. Management is responsive to any problems that arise. Activities could be improved with a better activities budget.

While the staff were very friendly I was disappointed about the fact that I said I would take care of any laundry but this wasn't done. As this was emergency respite (2 weeks only) thing did not get named & unfortunately some thing were lost.

My overall experience within the care home on numerous occasions when visiting.. has been satisfactory although certain areas could make improvements.. the staff that I have been in contact with have always been polite & socialable..

Good start

The care of my uncle has been wonderful. I live in Australia and have entrusted the lawns with his care and I can not fault them at all. I hope to return to the UK later this year and can't wait to extend my thanks for all they do in person. My uncle is very happy in their care.

As a visitor I am always made to feel very welcome and my mam is happy here and is comfortable also she enjoys the friendliness from all the staff. The seniors are very approachable to chat and give feedback. In short I enjoy coming to The Grange and my visits are always long. Many thank to all.

My mother is very happy and settled at The Lawns. She has frequently told me how friendly and caring the staff are towards her, and I always get a warm welcome myself when I visit her. The staff are all very patient with the residents, some of whom must be quite demanding. I am very glad that all the worries and concerns she had a few years ago, have now disappeared, because there is always someone present to re-assure her thst everything is fine.

I will will think of you all for rest of my life

I visit my brother every week and have always been welcomed. My brother likes it at the lawns and says he feels safe their. His room is well kept and his needs are well cared for, including his medication and grooming needs for his hair etc.

Nothing is too much trouble for the Manager and staff and my B-in-law is now a permanent resident, I have seen a massive improvement in his well being despite his illness, Well done all

Mum arrived in March this year and settled in straight away! Everyone knew her by name almost instantly. I can't praise The Grange highly enough: clean, caring, entertaining + good communication with families. Every family member or friend that has visited says what a lovely place it is and comment how happy she is. Her own good sized room with an en-suite and wide corridors for her walker - what's not to love!

I have given full marks for value for money rather than "I don't know"; all care is expensive but also, how do you put a value on a "loved ones" care, you can't. Providing they are happy and well cared for then that has to be value for money as far as myself and family are concerned; we are happy for mum to be a resident and part of the The Grange family.

There are looking afar him well the staff are nice and friendly and are good to talk to and get answer.