Highgate Care Services Ltd in West Yorkshire | 6 Care Homes

Review of
The Hawthornes
from Barbara H (Respite Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

My stay at 'The Hawthornes' has been a delight. Everyone has been so kind and caring and nothing has been too much trouble. The room has been very comfortable, the food very tasty and enjoyable with a 'home cooked' feel. I could not have been looked after better anywhere and would be very happy to come

again.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for this lovely review it was a pleasure to have you stay with us and we hope you are managing well no you are home again.
i will pass on your kind words to the staff team

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Review of
The Hawthornes
from Chris B (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are very dedicated and always on the lookout for residents who may needs help, they also take time to sit and talk to the residents keeping them happy, all the staff are excellent.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your very kind words, I will pass on your compliments to the staff team

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Review of
Rastrick Hall & Grange
from G W (Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

On the whole good, medication and dosage can be immediate.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for reviewing our home and coosing Rastrick Hall & Grange for your care .

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Review of
York House
from Garry P (Son of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

First class care for my mother the staff are fantastic dealing with her. It is a great comfort to me knowing she is well looked after and safe. Can't thank them enough.

Reply from Paul Millar, Client Relations at York House

Thank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course sahre them with the York House family .

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Review of
York House
from Douglas P (Son of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

Our mother was in Yorkhouse for the last five years. The staff have been fantastic looking after her. The staff have always been welcoming and friendly. Her room was always spotless cleaned every day. The food is excellent with a wide choice. A touch of paint would be welcomed for five stars

Reply from Paul Millar, Marketing Manager at York House

Thank you for taking the time to review our home , your kind words and decoration comment are greatly appreciated and I will of course pass them on to the York House family .

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Review of
York House
from E R (Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

I would be happier if I could go to bed early right after my tea. As I have to wait til the girls have done the washing up and I know there are more than me wanting attention before bed. Overall everything is very good, kind and understandng. The agency workers are very good. My only wiah is that they

would make the tea weaker it is too strong as I don't take milk. Our activities lady is very good and has a good listening ear is we need to talk.

Reply from Paul Millar, Client Relations at York House

Thank you for taking the time to review our home . I will speak directly with the Home Manager to make sure that she receives your suggestions . Thanks again for recognising the great service the…read more

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Review of
Highfield Care Centre
from Cynthia S (Sister of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My brother was a resident at Highfield for just over 12months
The care he received was outstanding, from managers to housekeeping staff.
The staff went above and beyond to look after him.
The care and support to his family was outstanding
During his final days, the care, compassion and empathy shown

from everyone that worked at Highfield was fabulous, the staff were genuinely amazing,
The senior staff on his wing along with care staff showed their true dedication to the clients with so much compassion, it was truly heartwarming to see such a wonderful group of staff who were not only dedicated their time on duty but also on there days off, or staying late when their shift had finished
The biggest thank you from a very grateful family

Reply from Paul Millar, Client Relations at Highfield Care Centre

Please accept our sincere condolences for your loss . Thank you for taking the time to recognise the fabulous team at Highfield Care Centre . Your kind words are greatly appreciated and I will of…read more

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Review of
The Hawthornes
from John C (Respite Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My stay was very good, and the time I was in there, I was aware that there were no locks on any door. I found a female in my room when I returned for my lunch to get my drink for the afternoon. And the night before I came home, I was awakened by a male trying to enter my room, and being told it was

not his room. I think there should be locks on the doors.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank for for your kind feedback, just to reassure you the doors do have locks and I am sorry you wasn't aware of this. We will ensure to take your feedback as positive and aim to put measures in…read more

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Review of
The Sycamores
from M R (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is settling in well at The Sycamores. The staff are friendly and supportive to both mum and myself. Mums mattress was getting worn and I reported it. It was sorted immediately and Mum was given a new one. I find the staff accomodating and they listen to any of my concerns about mum.

Reply from Paul Millar, Client Relations at The Sycamores

Thank you for taking the time to review our home . It is a privelege to be chosen to care for your mother . Your kind words are greatly appreciated and I will of course share them with The Sycamores…read more

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Review of
The Hawthornes
from D G (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

Sadly our lovely mum passed away on 22 August after nearly 2 years being cared for at The Hawthornes.
I can't praise all the staff enough for the kindness shown to both our mum and us during her last few days. They did everything possible to make sure mum was comfortable & treated with dignity. Mum

even had her hair done during that last week & nothing was too much trouble.
It was superhero day in the home on 22 August & I want to give a massive shout out to all the superhero staff who work at The Hawthornes.
To pass your mum's care to someone else is really difficult, but we made the best choice when our mum moved to The Hawthornes. I can't praise them all enough.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your lovely words and it was a pleasure to care for your Mum here at The Hawthornes, i will pass on your amazing feedback to the staff team.

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Review of
Highfield Care Centre
from Caroline H (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My father spent 2 weeks in respite care in Highfed in August. Everything was above and beyond right from the initial meeting with the manager at our home. The time & effort put into caring for my father was wonderful. I felt safe knowing he was so safe and being looked after.

Reply from Paul Millar, Client Relations at Highfield Care Centre

Many thankis for taking the time to review our home . It was a pleausre to care for your father . Your kind words are greatly appreciated and I will of course share them with the team .

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Review of
Highfield Care Centre
from D H (Respite Resident) assisted by family/friend published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

First-class care and attention to detail.

Reply from Paul Millar, Client Relations at Highfield Care Centre

Thank you for taking the time to review our home following your recent stay . It was our pleasure to care for you .

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Review of
Highfield Care Centre
from R H (Granddaughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Care staff are very friendly, helpful and always go extra mile.

Reply from Paul Millar, Client Relations at Highfield Care Centre

Thank you for taking the time to review our home and recognise the great work of the Highfield team . I will of course make sure they get to see it ..

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Review of
Rastrick Hall & Grange
from C M (Friend of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

I have experienced a big improvement over the last 6 months. The place is much cleaner and everything is more organised. The staff are much friendlier and more caring, and helpful. I am pleased to see that activities and little concerts have started up again.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to recognise the huge improvements that have taken place within Rastrick Hall & Grange . Your kind words are greatly appreciated, and I will of course pass them on to the…read more

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Review of
Rastrick Hall & Grange
from Angela W (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

I was not great with my mum being in a care home, but when mum was taken in at Rastrick Hall & Grange, I felt it was the right place for her. The carers are amazing with her, I really feel comfortable with her being in your care. She has all of the carers calling her grandma! I know she isn't sleeping

great, but she has really settled in now, and she isn't packing her bags every day; that is all down to your team, and on behalf of us, I thank you very much for all you do.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Thank you for taking the time to review our home. It is a pleasure to care for "Grandma " and we are thrilled at how well she has settled in. Your kind words are greatly appreciated, and I will, of…read more

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Review of
Rastrick Hall & Grange
from David W (Son-in-law of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has settled in really well; she does not pack up every day and wants us to take her home. My wife wasn't happy about her going into care, and she was worried sick. My wife and I feel settled; she is in the right place. Your staff are amazing, they keep us informed of any changes.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for choosing Rastrick Hall & Grange for your mother-in-law's care. We are delighted at how she has settled in. Thanks also for your kind words about the care and service the Rastrick team…read more

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Review of
Rastrick Hall & Grange
from Frank G (Brother-in-law of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

We visited a number of care homes before choosing Rastrick Hall for my wife's brother, who suffers from dementia and needed safeguarding. We had reviewed the CQC report and discussed with the management, who were very open and honest about the previous issues. We also researched with local healthcare

professionals and were able to meet with the wife of another resident who had been there for 18 months. She spoke highly of the care. This is an initial impression, but his entry to the home was very good, with really helpful staff. We are very hopeful for the future and will review again.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for choosing Rastrick Hall & Grange and taking the time to review our home. Your kind words are greatly appreciated, and I will, of course, pass them on to the Rastrick team.

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Review of
Rastrick Hall & Grange
from J N (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report

Overall Experience

I would give it 0 stars if I could, appalling care! Rude obnoxious staff and management a complete joke. Unexplained bruising they didn't put on system, I asked about said bruising and I'm accused of challenging! Failed to monitor basic health! Just sedated! Like zombies! Cutting family out of decisions!

Blame care liaison team, blame community mental health team blame doctors for their failures! Someone who can walk talk and feed themselves then 2 days later can't walk talk or feed themselves, goes into hospital with thyroid levels through roof, sodium levels through the roof, 30% kidney function and dehydrated! Loss of weight! But apparently they was fine! I don't call that fine. Banning family! Going against residents human rights! Residents items going missing, which are locked in clinic room! (Cigs) personal possessions out of room! Still owe family money when we moved the resident out after they ended up in hospital due to the negligence of Rastrick.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Thank you for taking the time to share your feedback. We welcome all comments, as they help us to reflect and continuously improve our service.We have carefully reviewed the background and concerns…read more

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Review of
The Hawthornes
from J H (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

At a difficult time for both family and parents, the staff were so loving and encouraging, professional and compassionate, just what is needed. Any issues were dealt with very quickly, and nothing was too much trouble. Visiting was always a nice experience despite the difficult time we were having as

a family. Can't thank them enough for everything.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind words, it was a pleasure to look after both your Mum and Dad. I will pass on your feedback to the staff team.

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Review of
York House
from P T (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

All staff are excellent and my mum is settled and happy. I find a lot of comfort knowing she is safe and looked after. York House should be very proud. Thank you very much xx

Reply from Paul Millar, Client Relations at York House

Thank you for taking the time to review our home . It is a pleasure to care for your Mum ,we are delighted that she has settled in well and given you peace of mind that she is safe and well cared…read more

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Care Homes Owned by Highgate Care Services Ltd in West Yorkshire

Highgate Care Services Ltd Locations in West Yorkshire (6)

Highgate Care Services Ltd Reviews in West Yorkshire (335)

The Hawthornes

The Hawthornes

Rastrick Hall & Grange

York House

York House

York House

Highfield Care Centre

The Hawthornes

The Sycamores

The Hawthornes

Highfield Care Centre

Highfield Care Centre

Highfield Care Centre

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

The Hawthornes

York House

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