Care Homes Owned by Highgate Care Services Ltd in West Yorkshire

On entering the lounge my relative was drinking tea. She was clean and well presented and engaging with other residents and staff. During the visit my relative was asked to play a game of feeling objects in side a box. I was also show some photos of the other activities my relative had taken part in. Throughout my visit I spoke with staff who were very informative and brought me up to speed with my relatives stay to date, I saw ample evidence of staff engaged with other residents despite carers trying to have their meal break. The areas were all clean and tidy and well presented. Staff were constantly asking if residents required drinks and snacks and all staff had a warm, kind and friendly approach which is a real credit to everyone Thank you.

Over the last few years I have seen a change in my dad's care. Due to his mobility he cannot move around without help. Staff at the Hawthornes have been brilliant with him. He doesn't miss out on anything. He is taken from his room every morning and then into the lounge with other residents for meals and activities.

He does have dementia and can be difficult but staff have adapted to his need and he is encouraged to join in activities and socialise which he really enjoys.

Dad has a special diet which is adapted and monitored for his needs so he doesn't miss out on his favourites. They even buy in Mucky fat because he loves it!

Its a lovely clean and caring home, with great staff who obviously love their jobs. Dad has been in 4 care homes over the years and this is the best by far.

Here's to my Nanas next fresh and safe chapter.

The Sycamores is a warm friendly environment to be, the staff are happy most of the time and the residents are treated with respect and dignity. The staff go above and beyond to help the residents with their needs. A well managed home and functions well, the manager has always been very approachable and willing to discuss anything that is required for my mum. Domestic staff work hard to ensure the home is well cleaned and the kitchen staff work hard to make sure all residents are fed with a good healthy diet, with a new menu for residents to choose from daily. Thank you Sycamores care team much appreciated

Lovely facilities, lovely staff. Always willing to help. Love that my mum has taken to various members of staff which makes me feel more comforted.

My wife and I visited Rastrick Hall and Grange to visit a family friend. The staff we interacted with were most attentive, friendly and hospitable. Our friend seems settled, although there is a review pending to improve things. We were encouraged by the staff care that we saw. As my wife has mobility problems we believe staff went the extra mile by providing a wheelchair to and from the resident we visited.

My mum is a resident at Priestley Care Home in Birstall, West Yorkshire. The staff are excellent and go over and above to show care and kindness to the residents. The management responds quickly to any questions about our mother's care.

My aunt passed away at The Hawthornes almost three months ago and sadly, as many people know, the death of a loved one is a difficult time. A busy time too with so much to deal with. Joanne and her team, having lovingly cared for my Aunt for over two and a half years, also cared for her on the day she died. They completed all the formalities professionally and compassionately and supported me throughout, with many attending her funeral. Knowing that my aunt was safe and cared for in the final chapter of her life gave our family great peace of mind.

Looking back I don't know how we coped when my dad was at home. We both comment on how the move to The Hawthornes was the best thing we did.

Happy with everything.

My husband has been here for 7 years now. Overall, I think my husband is fine here. The staff are all very kind and patient with him. I myself feel assured that he is looked after well.

I think my father receives a good standard of care. He gets on well with the staff, and they seem very fond of him. On days when he is unwell, they seem to treat him conscientiously and with kindness. I am grateful for the care they provide, and when I do raise any issues, they are dealt with efficiently.

Not sure where the ingredients come from but its such a waste of food when they can not eat it, I have seen what is served and it requires upgrading/ training perhaps.

My mum came to live here in December. She is well looked after. Had a few teething problems but are soon sorted when you speak to staff or management. Food is good and carers good too.

My Mum has been a resident for 2 years. All the carers and staff at The Hawthornes do a fantastic job under difficult and sometimes very upsetting circumstances. I am confident and feel reassured that my Mum is safe and cared for, which is not easy given her overall health, age and fragility. I am a regular visitor at different times of the day and have seen everything they do at first hand . Let's not forget those times when carers and staff alike are there for a resident at the end of life stage and the strength it must take for them to deal with and carry on, which deserves some recognition. Everyone treats the residents with respect and care they deserve, especially those suffering with various types and stages of dementia. There are regular well organised activities for the residents to enjoy along with having their hair and nails done. Thank you to all the staff, kitchen, cleaners, carers and management for all they do and for looking after my Mum at The Hawthornes.

The majority of the time, I feel my mum is happy, well looked after by the staff. The staff keep my posted on hospital appointments she may have or if there are any concerns. My mum has mentioned though that the food 'has gone downhill'. She says its not always warm and isn't as good as it used to be.

Nobody wants care, but this is a great example, genuine care and family like care given. Family atmosphere.

The staff are excellent and helpful.

Mum has been a resident here for 18 months. After settling in, she has been happy here. Her mobility has improved: she was using wheelchair when arrived, but now walks independently with a frame. Her nutritional needs have been carefully monitored and referral to dietician: she arrived at under 7 stone, but is now back to her normal weight of 9 stone. She is more stimulated and the social aspects have been positive for her. She told me when I visited last week that she 'loved living here'. It has definitely been a positive for her, and as a family it has taken a lot of the worry we had when she was living at home alone.

I feel happy leaving him there.