Care Homes Owned by Highgate Care Services Ltd in West Yorkshire

Thank you to all.

My mum has been resident for 2 and a half years, the activities, interaction with staff, care and support is beyond compare. I would highly recommend Priestley Care Home without reservation.

The staff are very friendly and helpful and kind to the residents. I do feel there should be more moving and handling equipment available, i.e Sara Steady upstairs and downstairs - last week when lift was broken staff had to manually carry a Sara Steady up and down the stairs.

Whilst cleanliness of rooms could be better and may need painting, also possibly updating communal rooms, some of which is ongoing, I am happy with the care staff, management and admin staff who are caring, dedicated and approacable. They not only care for my husband but have also helped me to adjust to this new situation and eased my anxiety.

You're doing a great job in often difficult circumstances xxx Thank You All

You have a good,caring,knowledgeable team at Priestley and you as management should be proud of all that achieve,

On entering the lounge my relative was drinking tea. She was clean and well presented and engaging with other residents and staff. During the visit my relative was asked to play a game of feeling objects in side a box. I was also show some photos of the other activities my relative had taken part in. Throughout my visit I spoke with staff who were very informative and brought me up to speed with my relatives stay to date, I saw ample evidence of staff engaged with other residents despite carers trying to have their meal break. The areas were all clean and tidy and well presented. Staff were constantly asking if residents required drinks and snacks and all staff had a warm, kind and friendly approach which is a real credit to everyone Thank you.

Its a lovely clean and caring home, with great staff who obviously love their jobs. Dad has been in 4 care homes over the years and this is the best by far.

Here's to my Nanas next fresh and safe chapter.

The Sycamores is a warm friendly environment to be, the staff are happy most of the time and the residents are treated with respect and dignity. The staff go above and beyond to help the residents with their needs. A well managed home and functions well, the manager has always been very approachable and willing to discuss anything that is required for my mum. Domestic staff work hard to ensure the home is well cleaned and the kitchen staff work hard to make sure all residents are fed with a good healthy diet, with a new menu for residents to choose from daily. Thank you Sycamores care team much appreciated

Lovely facilities, lovely staff. Always willing to help. Love that my mum has taken to various members of staff which makes me feel more comforted.

My wife and I visited Rastrick Hall and Grange to visit a family friend. The staff we interacted with were most attentive, friendly and hospitable. Our friend seems settled, although there is a review pending to improve things. We were encouraged by the staff care that we saw. As my wife has mobility problems we believe staff went the extra mile by providing a wheelchair to and from the resident we visited.

My mum is a resident at Priestley Care Home in Birstall, West Yorkshire. The staff are excellent and go over and above to show care and kindness to the residents. The management responds quickly to any questions about our mother's care.

My aunt passed away at The Hawthornes almost three months ago and sadly, as many people know, the death of a loved one is a difficult time. A busy time too with so much to deal with. Joanne and her team, having lovingly cared for my Aunt for over two and a half years, also cared for her on the day she died. They completed all the formalities professionally and compassionately and supported me throughout, with many attending her funeral. Knowing that my aunt was safe and cared for in the final chapter of her life gave our family great peace of mind.

Looking back I don't know how we coped when my dad was at home. We both comment on how the move to The Hawthornes was the best thing we did.

Happy with everything.

My husband has been here for 7 years now. Overall, I think my husband is fine here. The staff are all very kind and patient with him. I myself feel assured that he is looked after well.

I think my father receives a good standard of care. He gets on well with the staff, and they seem very fond of him. On days when he is unwell, they seem to treat him conscientiously and with kindness. I am grateful for the care they provide, and when I do raise any issues, they are dealt with efficiently.

Not sure where the ingredients come from but its such a waste of food when they can not eat it, I have seen what is served and it requires upgrading/ training perhaps.

My mum came to live here in December. She is well looked after. Had a few teething problems but are soon sorted when you speak to staff or management. Food is good and carers good too.