Highgate Care Services Ltd in West Yorkshire | 6 Care Homes

Review of
The Hawthornes
from John C (Respite Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My stay was very good, and the time I was in there, I was aware that there were no locks on any door. I found a female in my room when I returned for my lunch to get my drink for the afternoon. And the night before I came home, I was awakened by a male trying to enter my room, and being told it was

not his room. I think there should be locks on the doors.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank for for your kind feedback, just to reassure you the doors do have locks and I am sorry you wasn't aware of this. We will ensure to take your feedback as positive and aim to put measures in place.

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Review of
The Sycamores
from M R (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is settling in well at The Sycamores. The staff are friendly and supportive to both mum and myself. Mums mattress was getting worn and I reported it. It was sorted immediately and Mum was given a new one. I find the staff accomodating and they listen to any of my concerns about mum.

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Review of
The Hawthornes
from D G (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

Sadly our lovely mum passed away on 22 August after nearly 2 years being cared for at The Hawthornes.
I can't praise all the staff enough for the kindness shown to both our mum and us during her last few days. They did everything possible to make sure mum was comfortable & treated with dignity. Mum

even had her hair done during that last week & nothing was too much trouble.
It was superhero day in the home on 22 August & I want to give a massive shout out to all the superhero staff who work at The Hawthornes.
To pass your mum's care to someone else is really difficult, but we made the best choice when our mum moved to The Hawthornes. I can't praise them all enough.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you so much for your lovely words and it was a pleasure to care for your Mum here at The Hawthornes, i will pass on your amazing feedback to the staff team.

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Review of
Highfield Care Centre
from Caroline H (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My father spent 2 weeks in respite care in Highfed in August. Everything was above and beyond right from the initial meeting with the manager at our home. The time & effort put into caring for my father was wonderful. I felt safe knowing he was so safe and being looked after.

Reply from Paul Millar, Client Relations at Highfield Care Centre

Many thankis for taking the time to review our home . It was a pleausre to care for your father . Your kind words are greatly appreciated and I will of course share them with the team .

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Review of
Highfield Care Centre
from D H (Respite Resident) assisted by family/friend published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

First-class care and attention to detail.

Reply from Paul Millar, Client Relations at Highfield Care Centre

Thank you for taking the time to review our home following your recent stay . It was our pleasure to care for you .

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Review of
Highfield Care Centre
from R H (Granddaughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Care staff are very friendly, helpful and always go extra mile.

Reply from Paul Millar, Client Relations at Highfield Care Centre

Thank you for taking the time to review our home and recognise the great work of the Highfield team . I will of course make sure they get to see it ..

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Review of
Rastrick Hall & Grange
from C M (Friend of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

I have experienced a big improvement over the last 6 months. The place is much cleaner and everything is more organised. The staff are much friendlier and more caring, and helpful. I am pleased to see that activities and little concerts have started up again.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to recognise the huge improvements that have taken place within Rastrick Hall & Grange . Your kind words are greatly appreciated, and I will of course pass them on to the Rastrick team.

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Review of
Rastrick Hall & Grange
from Angela W (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

I was not great with my mum being in a care home, but when mum was taken in at Rastrick Hall & Grange, I felt it was the right place for her. The carers are amazing with her, I really feel comfortable with her being in your care. She has all of the carers calling her grandma! I know she isn't sleeping

great, but she has really settled in now, and she isn't packing her bags every day; that is all down to your team, and on behalf of us, I thank you very much for all you do.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Thank you for taking the time to review our home. It is a pleasure to care for "Grandma " and we are thrilled at how well she has settled in. Your kind words are greatly appreciated, and I will, of course, share them with the Rastrick family.

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Review of
Rastrick Hall & Grange
from David W (Son-in-law of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has settled in really well; she does not pack up every day and wants us to take her home. My wife wasn't happy about her going into care, and she was worried sick. My wife and I feel settled; she is in the right place. Your staff are amazing, they keep us informed of any changes.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for choosing Rastrick Hall & Grange for your mother-in-law's care. We are delighted at how she has settled in. Thanks also for your kind words about the care and service the Rastrick team provides. I will, of course, make sure they see them.

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Review of
Rastrick Hall & Grange
from Frank G (Brother-in-law of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

We visited a number of care homes before choosing Rastrick Hall for my wife's brother, who suffers from dementia and needed safeguarding. We had reviewed the CQC report and discussed with the management, who were very open and honest about the previous issues. We also researched with local healthcare

professionals and were able to meet with the wife of another resident who had been there for 18 months. She spoke highly of the care. This is an initial impression, but his entry to the home was very good, with really helpful staff. We are very hopeful for the future and will review again.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for choosing Rastrick Hall & Grange and taking the time to review our home. Your kind words are greatly appreciated, and I will, of course, pass them on to the Rastrick team.

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Review of
Rastrick Hall & Grange
from J N (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report

Overall Experience

I would give it 0 stars if I could, appalling care! Rude obnoxious staff and management a complete joke. Unexplained bruising they didn't put on system, I asked about said bruising and I'm accused of challenging! Failed to monitor basic health! Just sedated! Like zombies! Cutting family out of decisions!

Blame care liaison team, blame community mental health team blame doctors for their failures! Someone who can walk talk and feed themselves then 2 days later can't walk talk or feed themselves, goes into hospital with thyroid levels through roof, sodium levels through the roof, 30% kidney function and dehydrated! Loss of weight! But apparently they was fine! I don't call that fine. Banning family! Going against residents human rights! Residents items going missing, which are locked in clinic room! (Cigs) personal possessions out of room! Still owe family money when we moved the resident out after they ended up in hospital due to the negligence of Rastrick.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Thank you for taking the time to share your feedback. We welcome all comments, as they help us to reflect and continuously improve our service.We have carefully reviewed the background and concerns raised, as we believe they may not fully reflect the care and support provided at Rastrick Hall & Grange. Our management team worked transparently with all relevant external agencies, sharing all necessary information. Following their thorough reviews, the cases were closed with no further action, as it was confirmed that all appropriate procedures had been followed in line with guidance from health professionals.Rastrick Hall & Grange is committed to delivering a consistently high standard of care, and we are truly sorry to hear that your experience did not meet your expectations.

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Review of
The Hawthornes
from J H (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

At a difficult time for both family and parents, the staff were so loving and encouraging, professional and compassionate, just what is needed. Any issues were dealt with very quickly, and nothing was too much trouble. Visiting was always a nice experience despite the difficult time we were having as

a family. Can't thank them enough for everything.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your kind words, it was a pleasure to look after both your Mum and Dad. I will pass on your feedback to the staff team.

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Review of
York House
from P T (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

All staff are excellent and my mum is settled and happy. I find a lot of comfort knowing she is safe and looked after. York House should be very proud. Thank you very much xx

Reply from Paul Millar, Client Relations at York House

Thank you for taking the time to review our home . It is a pleasure to care for your Mum ,we are delighted that she has settled in well and given you peace of mind that she is safe and well cared for . Your kind words are greatly appreciated and I will of course pass them onto the team.

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Review of
The Hawthornes
from Lisa W (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

Shocking behaviour from some of the staff (not all ). You can tell its just a job. My mum was in less than 6 weeks and in the first 3 weeks I discovered she had not been showered or bathed despite being an infection risk. When I challenged this shocking revelation I was informed they had forgot to put

mum on the care plan and the team member would let her manager know straight away, they then tried to back track saying she was on a different care plan!!! ( one that clearly doesn't keep the residents clean then I guess ) they tried to blame mum by stating she refused which she hadn't. she wouldn't. When they showered her that evening after complaining she loved it, the team rang me and I could hear her enjoying herself and having a laugh. The manager didn't appear to be that bothered either, not very approachable. less than 6 weeks my mum sadly passed away due to Sepsis.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Please accept our sincere condolences for your loss . We are deeply sorry that you feel that your experience didnt live up to expectations. Please be assured that your feedback has been taken very seriously . The points you raised have been investigated and some areas for improvement were identified to further enhance residents experience within The Hawthornes. Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service .

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Review of
The Hawthornes
from Gail G (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

We are writing with heavy hearts to say goodbye to this wonderful place, as our beloved dad, passed away on April 4th. My sister and I want to express our deepest gratitude to each and every one of you - the carers, kitchen staff, laundry, and cleaners - for the love, care, and kindness you showed Dad

during his time here. Your dedication and compassion helped him live longer than we expected, and for that, we are eternally grateful.
The receptionist warm welcome and smile every morning brightened our days, and the management, were exceptional in every way. HER support and understanding made a huge difference to Dad's stay and our peace of mind.
If you're looking for a truly lovely and friendly care home, we would highly recommend The Hawthornes without hesitation. The commitment to care and support is truly second to none.
My sister and I will deeply miss the friendships
we've built with everyone here. XX

Reply from Joanne Davy, Home Manager at The Hawthornes

thank you so much for your kind and generous words, it was a pleasure to look after your Dad he is missed. I will pass on your review to the team and your visits will be missed take care

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Review of
Rastrick Hall & Grange
from Debra Z (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

Since my mothers admittance 4 weeks ago, staff have been nothing but supportive. They've helped my mother settle down quickly and staff have assisted her with her needs. She's enjoying visiting another family member who is also currently a resident. She seems to look forward to getting her hair styled

every two weeks, and she enjoys the different activities that are put on for her.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to review our home and recognising the brilliant service and care that the Rastrick team provide . We're delighted at how well she has settled in .Your kind words are greatly appreciated and I will of course pass them on to the Rastrick family .

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Review of
Priestley Care Home
from Michelle M (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report

Overall Experience

I would like to thank all staff in this wonderful care home for treating my mum as though she is a family member. My mum had been quite poorly and everyone was so attentive to her needs. No matter what time of day I visit, there is always someone that can say how mum has been. Nothing is too much for

them. I highly recommend this care home to anyone that is thinking of finding a suitable home for their loved one. Totally feels like home from home. Well done everyone!

Reply from Paul Millar, Client Relations at Priestley Care Home

Thank you taking the time to review our home and recognise our brilliant staff team for their excellent service and care that they provide . Your kind words are greatly appreciated and I will of course pass them on to the Priestley family .

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Review of
The Hawthornes
from T H (Son of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

My Dad has since passed away April 25 after spending 13 months in the care home without an adjustable bed was not able to sit up and have breakfast in bed in all his time At Hawthornes, Family had to buy Dad a new Mattress. Dad was self funding £1000 a week and had to buy his own mattress. This home

failed my father and The food is atrocious. Current T cake for tea.

Reply from Joanne Davy, Home Manager at The Hawthornes

I want to extend our heartfelt condolences to you and your family. It was a privilege to care for your dad during his time with us.I'm sorry that you feel let down. As you know a full investigation was carried out in response to your concerns, and our findings shared with you. I understand this may not have concluded in the way you'd hoped, but I want to reassure you that we took your feedback seriously.With regards to the equipment provided which didn't meet your expectations, It was your family's decision to purchase an alternative mattress for your dad was made out of love and care, and I know it meant a lot to him. We supported that choice as best we could.In respect of meals, we endeavour to offer a varied and enjoyable menu, and we regularly review it based on resident and family feedback. I'm sorry that this wasn't your experience.If you would like to share any further thoughts, please do reach out to me directly.

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Review of
The Hawthornes
from H T (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care. No complaints.

Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your kinds words and review of our home, we love doing the job we do.

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Review of
The Hawthornes
from Lianne G (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

Dad is very well cared for. He has Alzheimer's and does not have full capacity. I needed to speak to dad about the property he owns and asked if a member of staff could accompany me. The lady on reception spoke with the manager and it was agreed. A senior member of staff did so. We discussed how to

proceed in dad's best interests before speaking to dad. The conversation went very well indeed and dad was happy throughout. A testament to working together in Dads best interests. Thank you
As an extra, I have had to deal with cancer for the past 15 months and everyone at The Hawthorne's has been exemplary in their support of dad and myself through this. I cannot thank you enough!

Reply from Paul Millar, Client Relations at The Hawthornes

Thank you for taking the time to review our home. Your recognition of The Hawthorne's staff and the support and care for residents and their relatives means a lot and I will make sure they are passed on to the team

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Care Homes Owned by Highgate Care Services Ltd in West Yorkshire

Highgate Care Services Ltd Locations in West Yorkshire (6)

Highgate Care Services Ltd Reviews in West Yorkshire (330)

The Hawthornes

The Sycamores

The Hawthornes

Highfield Care Centre

Highfield Care Centre

Highfield Care Centre

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

The Hawthornes

York House

The Hawthornes

The Hawthornes

Rastrick Hall & Grange

Priestley Care Home

The Hawthornes

The Hawthornes

The Hawthornes

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