Care Home Owned by Aria Care in Derbyshire

all the staff for keeping my mother safe and happy.

for the residents. Like an extended family. They inform us of any concerns promptly.
Visits from a doctor, chiropodist and hair dresser all help to keep dad healthy and looking smart.
There is an extensive programme of activities, events, visiting entertainers and trips out.
There is no shortage of good food, drinks and snacks.
I would love it if there were a bigger secure garden but on the plus side there are views and walks through fields or the village of Winshill, just on the doorstep.
I have little experience of other care homes but my family feel very happy with the care given here at Mount Pleasant.

The residents have a constant supply of drink and snacks and their meals always look very healthy and well-balanced. I'm extremely happy with the care my dad receives from the home.

explaining all actions taken, including offering food and/or drinks and whether they were accepted.

in but the manager is working with us to find out how she can help. I love that the home has daily activities, a fabulous activities programme and the residents are actively encouraged to participate.
I am comforted by the fact that the manager actively asks me regularly if I have any concerns. That openness is great.
Where there have been concerns, as there is with anyone moving to a new environment, they have been addressed and dealt with.

her sandwiches which obviously was her tea were just left on the side. As this resident in my eyes should be assisted fed was just left to her own devices. Her personal hygiene was very poor and was in desperate need of a bath, the wooden flooring was absolutely filthy. Her bed was so old and as I sat on it was very uncomfortable. I have grave concerns over the care of this individual who is a paying relative. My rating would be 0 if that choice was available.

- she won't say that she is uncomfortable but I know she is.
2) My mum would love to have her hair done more often.
3) There is always an alarm sounding - why can't it be silenced more often?

the situation. The manager of Mount Pleasant Care Home was absolutely amazing and supported her and us before and during her first week's respite in February, which enabled my husband and I to go on holiday. She was so warmly welcomed and she absolutely loved her time in the home. It was wonderful to see her laughing and socialising she actually got her sparkle back, amazing. When she returned home she really struggled and over the following two weeks, she became more agitated and upset resulting in several calls to social care, the police and ambulance service. She is now living full time at Mount Pleasant where she is happy and safe. Thanks so much to the manager and her amazing team.

homely. As his daughter, I am always treated with respect and friendliness by all staff.

as an elderly and frail lady - all the staff were so kind and respectful towards her and made sure all her needs were met - she looked so clean comfortable and peaceful - the dedicated carers always ensured she was well nourished engaged her in conversation and treated her with dignity. Everyone works so well as a team together to bring love light and laughter to the residents.
Special mentions to the activities coordinator for well-devised and individualised sensory care and the manager who runs Mount Pleasant efficiently across all the aspects of health care - she went out of her way to make sure my time with Mum was effortless and easy to arrange - thank you!

thank the home enough. Dad is very happy and settled. Many thanks.