Aria Care in Hampshire | 4 Care Homes

Review of
Oaklands House Care Centre
from Julie A (Daughter-in-law of Resident) published on 18 February 2026 Submitted via Postal Card • Report

Overall Experience

My mum in law was sent to Oaklands House Care Centre prior to a permanent plan after a hospital admission. On leaving hospital she used the toilet with help and wore incontinence pads for 'accidents'. Our experience here was not the best. She was left in bed as they didn't have enough chairs for her

to be taken downstairs - even though she could go in a wheelchair & sit at the table, most of the time. When she was in bed she was not dressed and on one occasion - in a wet bed. Now she has moved to a new home she is almost back to the level she was when she left hospital & has her dignity back.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Oaklands House Care CentreThank you for taking the time to share your feedback. At Oaklands, we pride ourselves on providing a high standard of care and a positive experience for all our residents. We're sorry to hear that, on this occasion, your experience did not reflect that. We would be grateful if you could contact us directly at manager.oaklands@ariacare.co.uk so that we can learn more about your experience and ensure we continue delivering the very best care for our residents.

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Review of
Steep House Nursing Home
from Annmarie A (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

I was very pleased with Steep House from my first visit. The staff were all friendly, welcoming and helpful. A big change was ahead for my mum and I am so pleased she is there, receiving very attentive care.
For the first time in a long time she has been animated and more involved in her environment.

Reply from Rowen Campbell, on behalf of the team at Steep House Nursing HomeWe're delighted with how well your mum is doing with us, and how she's adapted to her new home. It's a pleasure to have her with us, and if there is ever anything more we can do to support her, or you, please just let us know.

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Review of
Oaklands House Care Centre
from Pamela W (Regular Volunteer) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My husband was cared for at Oaklands House Care Centre for 2 years until his death. During this time he was treated with care and dignity. I know at times his dementia made him very difficult but the staff knew how to help him through these times. During the day the variety of activities provided by

the excellent lifestyles team were second to none. From quizzes and word games to singalongs and visiting entertainers there was something for everyone. When it came to end of life care we were cared for as a family. During all this time the staff of Oaklands House Care Centre became like a second family. I got to know many of the other residents so the obvious thing for me to do after his death was to volunteer. I love spending time with the residents one day a week. Whether it's making a cup of tea, having a chat, cleaning musical instruments or enjoying listening to a visiting singer my day is busy but enjoyable. I get as much out of my day as I'm able to give to the residents.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Oaklands House Care CentreThank you so much for taking the time to write us this lovely review. It was a pleasure to care for your husband, and we're very sorry for your loss. It means so much to us all that you feel he was treated with care and dignity throughout his time in the home. We're thrilled that you have chosen to volunteer at Oaklands - your support is absolutely invaluable and it's a real privilege to have you at the home.

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Review of
East Hill House Residential Care Home
from Annabel A (Wife of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

After visiting my husband, I am at ease knowing that he is happy and all the staff have his happiness and welfare at heart. This is a happy home, and I take great pleasure in visiting as I am made welcome by every member of staff. I highly recommend East Hill House.

Reply from Rowen Campbell, on behalf of the team at East Hill House Residential Care HomeThank you for taking the time to write us a review, and for your recommendation. It is a privilege to have your husband staying with us, and we are delighted to hear that you feel welcome, and reassured that he is getting the care he deserves. Please don't hesitate to ask if there is ever anything more we can do for him.

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Review of
East Hill House Residential Care Home
from J J (Husband of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent, homely home.
Well managed, excellent staff. My wife has been a resident for 4 years and is very happy there (she has dementia).

Reply from Stuart Lamacraft, on behalf of the team at East Hill House Residential Care HomeThank you for sharing your feedback. We're pleased to hear that your wife has been happy at East Hill House over the past four years, and that you've found the team and management to be supportive and reliable. Your kind words are greatly appreciated.

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Review of
East Hill House Residential Care Home
from Christopher M (Brother-in-law of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

My brother-in-law has been in East Hill for 1 year now. Our first impression of East Hill was the friendliness of the staff and the homely atmosphere. Although lacking in some modern features and needing updating, the managers and staff are devoted to their residents, and continually try to entertained

care for them in the best way they can. Relatives are always kept informed and welcomed when visiting at any time.
In sum up, a comfortable, homely place, with dedicated staff.

Reply from Stuart Lamacraft, on behalf of the team at East Hill House Residential Care HomeThank you for taking the time to share your experience. It's lovely to hear that the friendliness of the team and the homely feel of East Hill made such a positive first impression, and that this has continued over the past year. We're glad you feel informed and welcomed whenever you visit, and your recognition of the staff's dedication to residents is very much appreciated.

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Review of
East Hill House Residential Care Home
from Angie M (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been at East Hill House for about 6 weeks. The staff keep me fully informed about Dad, who can be challenging at times. The staff are very friendly and dad appears to be fairly happy there.

Reply from Stuart Lamacraft, on behalf of the team at East Hill House Residential Care HomeThank you for sharing your experience. It's great to hear that your dad is settling in and that the team at East Hill House are keeping you well informed and supported. We're pleased he's feeling comfortable, and your kind words about the staff are truly appreciated.

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Review of
Belmont Castle Care Home
from Kim H (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

Our father has settled in very well thanks to all the staff. We were very apprehensive about our dad having to go into a home but you all have put our minds at rest knowing he is looked after and safe. I have been informed via email on all activities that are scheduled. We as a family would like to

thank everyone for their love, care that we have experienced.
Thank you. X

Reply from Stuart Lamacraft, on behalf of the team at Belmont Castle Care HomeThank you for sharing such a lovely review. We're so pleased to hear that your father has settled in well and that you feel reassured knowing he is safe and cared for. It's wonderful to know that our updates and activities help you stay connected. Your kind words mean a great deal to the whole team at Belmont Castle.

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Review of
Oaklands House Care Centre
from D P (Grandson of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I was sceptical at first when seeing the home, however the staff are really on the ball with all residents and their families.
Nothing is ever to much even for the visitors they go above and beyond to look out for the residents in their care.
I have to single out Terri as someone who takes the time

to listen to any concerns and also addresses them when we visit my grandmother 3-4 times a week.
The manager Byron is always smiling and welcoming everyone with a positive attitude,
He leads a very well oiled machine.
If you need a place for a relative or friend this should be your first choice.

Reply from Nicole Howarth, on behalf of the team at Oaklands House Care CentreThank you for taking the time to leave us such a fantastic review! We're happy to hear that your grandmother is receiving such great care at Oaklands House. It's an honour to care for your grandmother, and we're grateful for the trust you've placed in us. We're proud of the welcoming environment we've created here, and your recommendation truly means the world to us. I will pass on your kind comments to the whole team.

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Review of
Steep House Nursing Home
from Andrew W (Son of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My father had been a resident of Steep House for over 2 years, he sadly passed away late last week. Dad had deteriorated markedly over the past month and while not unexpected his death was understandbly a shock.
Throughout his time at Steep House Dad had been very happy and made it his want to interact

will the staff, they also enjoyed his company, sharp mind and great sense of humour.
Throughout his final weeks the staff regularly popped their heads around the door to chat with Dad. All were fantastic but a special thanks to the team on the medical side. We as a family can't thank the staff for the way they treated Dad and the dignity he was shown during his passing away.
Mum continues to reside at Steep, so we will see all the staff as we continue to visit. A huge thank you to all for the kindness shown to both our parents.

Reply from Stuart Lamacraft, On behalf of the team at Steep House Nursing HomeThank you for sharing such a heartfelt reflection on your father's time at Steep House. We are deeply sorry for your loss and send our sincere condolences to you and your family at this difficult time. It is moving to hear how your father's humour and sharp mind left a lasting impression on those around him, and how the team were able to provide both companionship and dignity in his final weeks. Your kind words about the medical staff and wider team mean so much, and we are glad your mother continues to feel at home with us. Please be assured that the same care and kindness will always be extended to her.

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Review of
Oaklands House Care Centre
from Mary Frances W (Wife of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

During the time my husband has been living at Oaklands he has received exemplary care. The home is spotlessly clean always and the food smells and looks delicious.
The entertainment is well thought out and the residents join in and have a happy time.
The staff make visitors welcome and comfortable

in Oaklands.
Despite my husbands reticence when he first arrived here he has since settled down, is now sitting with others to enjoy his meals and talking to residents.
I feel confident and happy with the care, kindness and comfort given to my husband and couldn't ask for anything more.

Reply from Nicole Howarth, on behalf of the team at Oaklands House Care CentreThank you for taking the time to leave us such a wonderful review! We're happy to hear that your husband has settled in well and is enjoying his time at Oaklands. It means a lot to know that you're happy with the care he receives. I will pass on your kind comments to the whole team.

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Review of
Steep House Nursing Home
from S F (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

We as a family had my dad here until he passed away in March
My has now got to the stage of needing more care than we could give her and our first choice was Steep house nursing home
We were delighted that mum was able to come here it was such a relief for us as a family to know mum will be looked

after by these beautiful people
They all go above and beyond with care for mum and us as a family I would always recommend them

Reply from Nicole Howarth, on behalf of the team at Steep House Nursing HomeThank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your mum is receiving such great care at Steep House and that this has brought comfort to your family. Please accept our sincere condolences on the loss of your dad, it was a privilege to care for him. I will pass on your kind comments to the whole team.

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Review of
Steep House Nursing Home
from Rachel F (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

My Step Dad went to Steep House after a fall and a few weeks in hospital. He was well cared for a looked after by all staff who were very attentive and helpful to him and his individual needs. The carers were great in keeping him amused with different events in the lounge. The ladies were always very

helpful on reception and the (Manager and Deputy) were always very helpful. He has now been moved to Devon to be near me and other family members. Staff at Steep House ensured that the move went smoothly. Many thanks to you all - it was great to know he was in safe hands and being well looked after.

Reply from Nicole Howarth, on behalf of the team at Steep House Nursing HomeThank you for taking the time to leave us such a fantastic review! We're happy to hear that your stepdad received such great care during his time at Steep House. Our dedicated team takes great pride in creating a welcoming environment, so it's wonderful to know they helped him feel at home. We're also glad we could support his move to Devon, and we wish him the very best in his new home. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
East Hill House Residential Care Home
from C S (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

My mum arrived to East Hill House in May 2025. She came from hospital and was very confused and disoriented. The management at the home were brilliant, and initially was practically one-to-one care. It took a while for my mum to settle, but with the staff's amazing patience and encouragement soon had

her interaction with the other residents. She seems a lot more settled at the home now, it is an enjoyable experience to come and visit her.

Reply from Laura Reeve, on behalf of the team at East Hill House Residential Care HomeThank you for taking the time to leave us a review, it has been lovely to see your mum settle with us and we are pleased our support has helped with this and to hear that you enjoy your visits to our home. We look forward to seeing you again soon. The care and services we deliver as a team to our residents and their families is extremely important to us. Your feedback will be shared with the team.

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Review of
Oaklands House Care Centre
from Ann R (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report

Overall Experience

My mother had her 91st birthday at the home's cafe which is especially decorated like a tearoom and able to accommodate a number of guests for celebrations. My mum was thrilled with the service the Lifestyle team provided for her family party. The food was excellent and plentiful, the team had decorated

the room with pictures and a happy birthday banner, they really had thought of everything and were all very engaging on the day. Nothing was too much trouble and everyone was so kind and helpful. My sister and I continue to feel extremely fortunate that our Mum is at Oaklands and receiving such wonderful care.

Reply from Stuart Lamacraft, On behalf of the team at Oaklands House Care CentreThank you for your lovely comments about your mum's 91st birthday celebration at Oaklands House. It's fantastic to hear how much she-and the whole family-enjoyed the day. The Lifestyle team will be so pleased their efforts made the occasion feel special. We're equally glad to know that you and your sister feel confident and reassured by the care your mum is receiving.

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Review of
Oaklands House Care Centre
from Lyn C (Wife of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

The very first time I walked into Oaklands House I felt the warmth in the building. I knew that it was the place I wanted my husband to be. He is very happy. I can not speak highly enough of all the staff, from day one he has been 100% looked after and cared for nothing is too much trouble from every

member of staff, my husband and I celebrated our diamond wedding anniversary in the beautiful vintage cafe. The food was amazing, the cake was outstanding. The staff did a wonderful job decorating the room it was really lovely.

Reply from Stuart Lamacraft, On behalf of the team at Oaklands House Care CentreThank you for such a heartfelt review of Oaklands House. We're so pleased to hear your first impression was one of warmth-it's exactly what we hope to offer every visitor and resident. It's wonderful that your husband is happy and well cared for, and we're delighted to have helped make your diamond wedding anniversary a memorable and special occasion. Your kind words mean a great deal to the whole team.

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Review of
Steep House Nursing Home
from Helen T (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

My dad came to Steep House when his health was deteriorating and sadly he was only there for just over a month before he passed away. My brother and I both felt that he could not have been in a better place. The staff were all amazing - so kind and caring. Everyone from the Care Home Manager and Deputy,

the nurses, receptionist, carers and cleaners - absolutely everyone was so kind to our family when we were going through such a difficult time. My dad was always clean, well-dressed and groomed. The nurses and carers were excellent and it was such a relief to know that when we weren't there he was in such safe hands. I highly recommend Steep House - it's a really special place.

Reply from Stuart Lamacraft, On behalf of the team at Steep House Nursing HomeThank you for taking the time to share such a thoughtful and generous review during what must still be a difficult time. We're truly grateful for your kind words about the care your dad received at Steep House. It means a great deal to the whole team to know that he was comfortable and well looked after, and that your family felt supported throughout. Your recommendation is deeply appreciated.

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Review of
Belmont Castle Care Home
from D S (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

I was worried about my mother going into a care home. My mother has been in Belmont Castle care home since December 2024, she is so happy and content, which in turn make or family extremely happy. I have no negative comments regarding Belmont Castle. The staff make all family members feel welcome and

at home. A very happy and positive and caring atmosphere. My mum is so happy and calls this place home.

Reply from Stuart Lamacraft, On behalf of the team at Belmont Castle Care HomeThank you for your thoughtful review of Belmont Castle. It's great to hear your mum feels content and at home-that kind of reassurance is so important for families. We're also pleased that the team's approach has helped create a positive and welcoming environment for you all. Your feedback is genuinely appreciated.

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Review of
Oaklands House Care Centre
from S S (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

What a lovely tea party in the Parisian Room made Mum relive her days in the New Forest having a cream tea in the little tea rooms.
Staff always so lovely and nothing is too much trouble.

Reply from Stuart Lamacraft, On behalf of the team at Oaklands House Care CentreThank you for your lovely feedback about Oaklands House. We're so pleased the tea party in the Parisian Room brought back such special memories for your mum. It's wonderful to hear the team's warmth and care made it all the more special.

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Review of
Belmont Castle Care Home
from Marc J (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

Family like atmosphere, outstanding care and well being of residents. Couldn't have asked or wished for a better place for my dad to be. Myself, as a visitor, also get treated like family by all staff and management. It's so reassuring and refreshing to know that dad is happy and comfortable at Belmont

Castle.

Reply from Laura Reeve, on behalf of the team at at Belmont Castle Care HomeMany thanks Marc for your lovely feedback, as a team it is important to us that our residents and their loved ones are a part of our family here at Belmont Castle, it is wonderful to hear your dad is happy and comfortable and its our privilege to care for him.

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Care Homes Owned by Aria Care in Hampshire

Aria Care Locations in Hampshire (4)

Aria Care Reviews in Hampshire (417)

Oaklands House Care Centre

Steep House Nursing Home

Oaklands House Care Centre

East Hill House Residential Care Home

East Hill House Residential Care Home

East Hill House Residential Care Home

East Hill House Residential Care Home

Belmont Castle Care Home

Oaklands House Care Centre

Steep House Nursing Home

Oaklands House Care Centre

Steep House Nursing Home

Steep House Nursing Home

East Hill House Residential Care Home

Oaklands House Care Centre

Oaklands House Care Centre

Steep House Nursing Home

Belmont Castle Care Home

Oaklands House Care Centre

Belmont Castle Care Home

Awards / Recognitions (2)

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