Aria Care in East Sussex | 3 Care Homes

Review of
Southlands Place
from P T (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff are amazing, very kind and caring and nothing is too much trouble. Although cleanliness almost everywhere is good, sometimes my mum's room has not been hoovered as often as I think it should be. Food, I think there could be more emphasis put on vegetables and salads, especially in the summer.

Reply from Nicole Howarth, on behalf of the team at Southlands Place

Thank you for taking the time to leave us a review! We're happy to hear that your mum is receiving such great care at Southlands Place and that the kindness and care our team provides has made such a positive impact. We also appreciate your feedback regarding cleanliness and meals. Cleanliness is very important to us, and I'll follow up with the housekeeping team to address this. Thank you for your suggestion about including more vegetables and salads, particularly during the summer months. I'll pass this on to our catering team as we continue to review and improve our menus. Thank you once again for your review.

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Review of
Heffle Court
from Jayne S (Niece of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Thank you all for your outstanding dedication and care.
My aunt (Pat) seems very well and happy to be in your care.
Vlad = You have a superb team.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Many thanks for your positive review. We're delighted to hear that your aunt Pat is happy and receiving such great care at Heffle Court. I'm proud to lead such a dedicated team, and I'll be sure to pass on your lovely feedback to everyone.

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Review of
Heffle Court
from M H (Wife of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

The manager completed a home assessment with my husband, he clearly explained what Heffle Court had on offer. All staff friendly, approachable & professional. Both my husband and I felt welcomed into the home for his respite stay.
Lounge area smelled of urine, but bedroom very clean.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband received such great care during his respite stay at Heffle Court. We're pleased you found our team to be friendly, approachable, and professional. We take great pride in maintaining a clean environment, so please be assured that I will follow up with the team to ensure this is addressed. I will pass on your kind comments to the whole team.

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Review of
Heffle Court
from Diane M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum needed to be moved to a new nursing home very urgently. The manager and admin have gone above and beyond to provide a room with all the space facilities she needs. It is very spacious and clean. The manager has been brilliant and reassuring right from the start. I am very confident that my mum

will be safe and well cared for.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment for both residents and their loved ones, so your words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from K P (Sister of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful care home- all staff very lovely helpful and friendly. Helped my brother out no end and make him comfortable and very welcome.

Reply from Nicole Howarth, on behalf of the team at Southlands Place

Many thanks for your positive review. We're so pleased to hear that your brother felt comfortable and welcome at Southlands Place. Our team works hard to create a supportive environment for both residents and their loved ones, so your words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Susan C (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

Myself and family have nothing but praise and thanks for all the staff at Heffle Court. From management down to cleaners and laundry staff. They were all kind & caring to my husband and to us, his family. Drinks and food were provided. One of the nurses sat with him when she was free. We feel that they

went above and beyond for his care.
We would recommend Heffle Court.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your positive review. We're delighted to hear that your husband received such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment for both residents and their loved ones, so your words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Brenda W (Sister of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

Delighted with the genuine caring from everyone. Lovely atmosphere and surroundings.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely comments. Our team at Heffle Court works hard to create a welcoming and supportive environment, so thank you for your recognition. Your feedback will be shared with the team.

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Review of
Heffle Court
from Edward H (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

Dad had to move from a care home because of his medical needs. We were put in contact with Heffle Court, and is the best thing that could of happened. Dad has dementia but since being at Heffle Court he has managed to get a quality of life back. The staff are very attentive and management totally aware

of everything. Highly recommended.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your dad is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment, so it means a lot to know that this has made such a difference. I will pass on your kind comments to the whole team.

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Review of
Claydon House
from C B (Friend of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

Our experience of care of Claydon House has been wonderful. The staff have been caring and understanding at all times. The management have been extremely helpful and flexible to take account of our needs. We attribute the residents health improvement to the quality of the care.

Reply from Nicole Howarth, on behalf of the team at Claydon House

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that you've had such a positive experience at Claydon House. Knowing that the quality of care provided by our dedicated team has contributed to your friend's health improvement means the world to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from R W (Great-Niece of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are helpful & attentive. The home is clean and touches such as decent curtains & lamp shades make a homely environment. Multiple activities available. Considerate nurses. Lovely garden. Best care home in the area. I'm grateful my aunt is now a permanent resident.

Reply from Nicole Howarth, on behalf of the team at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your aunt is receiving such great care at Southlands Place. Your kind words about our dedicated team, the variety of activities, and the homely environment mean a lot to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Anita B (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

The team have been outstanding from the beginning to make the move from hospital and has explained every step of what each day will look like and the care our Mum will need to make it feel as homely as possible. We are very happy, and everyone is so friendly. Thank you.

Reply from Nicole Howarth, on behalf of the team at at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mum is settling in well at Heffle Court and that you've felt supported by the team throughout. Creating a welcoming environment is something we take great pride in, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Evelyn A (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff at Heffle Court are very caring - from the cleaning (meticulous), to the care staff (patient and sympathetic), and to the admin staff (always helpful).

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely review! The team at Heffle Court works exceptionally hard to provide the highest level of care and support at all times, so your recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from P J (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with my mum's room, and she is clean & comfortable, the staff are very friendly & helpful.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.

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Review of
Claydon House
from Chrissy B (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

In my experience this is an excellent care home. From the first contact, when enquiring for my father, I felt listened to and cared for. It was a very difficult time for us both and the wonderful people at Claydon House immediately responded to support us. Dad is thriving in this beautiful environment

and from the very first day said he felt at home. And the meals are delicious too.

Reply from Nicole Howarth, on behalf of the team at Claydon House

Many thanks for your positive review. We're delighted to hear that your dad is receiving such great care at Claydon House and that he has settled in so quickly. We know how emotional this transition can be, so it means a lot to us that you've felt supported throughout. I will pass on your kind comments to the whole team.

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Review of
Southlands Place
from K S (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

Our Mum moved to Southlands on December 27th 2024 after spending many weeks in hospital. Initially Mum was very confused, scared and vulnerable. Over time Mum started to settle, put weight on and gained some friends who she readily speaks to. We feel very much that Mum's stay at Southlands has been

very positive and her care and dignity has been one of respect and caring.
The only reason we are moving here is to be closer to us as a family, the distance is very difficult to arrange visiting. We are an hour and a half away. We are very happy to have us near her again but grateful for all the support Mum has been given.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother had such a positive experience at Southlands Place. It's been a pleasure caring for her, and while we'll miss her, we're pleased she'll now be closer to you all. I will pass on your kind comments to the whole team.

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Review of
Southlands Place
from Liz S (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My mother stayed at Southlands as a respite resident for a couple of weeks and had a warm and friendly welcome, settling in very quickly. This has helped us to make a decision to change this to permanent residency. We have nothing but praise for the staff who are approachable and friendly but also importantly

very experienced and efficient. My mother has really enjoyed the activities she has joined in with during this time. Southlands does not have the institutional feel (or smell) that so many homes seem to have and visitors are always welcome.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review. We're delighted that your mother felt comfortable with us during her respite stay and that she's now part of the Southlands Place family. Providing excellent care and service to our residents and their loved ones is a top priority for us, so your feedback truly means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from C M (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough of the manager at Heffle Court! My beloved manor had a financial situation arise and the manager built a case and fought very hard for her when nobody else would.
My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you

couldn't ask for more.

Reply from Heffle Court, Home Manager at Heffle Court

Thank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from S M (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

My father was hospitalised in 2022 with sepsis and pneumonia. On discharge, his old care home did not meet his needs and he was transferred to Southlands Place in August 2022 since that date he has thrived.
The care he receives is excellent on both the domestic and the medical side.
He is known to

both care and management staff. He is treated with kindness and respect. His physical needs are met promptly and professionally and staff attempt to engage with him frequently each day despite his dementia and deafness.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your father is happy at Southlands Place and that both his physical and emotional needs are being met with the level of care, respect, and kindness we strive to provide every day. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from K H (Resident) assisted by family/friend published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

Comfortable, and satisfied with care received.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review, Kath! We're delighted to hear that you're happy with the care you're receiving at Southlands Place. Your feedback will be shared with the team.

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Review of
Southlands Place
from D M (Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

Excellent-home from home.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're happy and consider Southlands Place as a home away from home. I will pass on your kind comments to the whole team.

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Care Homes Owned by Aria Care in East Sussex

Aria Care Locations in East Sussex (3)

Aria Care Reviews in East Sussex (197)

Southlands Place

Heffle Court

Heffle Court

Heffle Court

Southlands Place

Heffle Court

Heffle Court

Heffle Court

Claydon House

Southlands Place

Heffle Court

Heffle Court

Heffle Court

Claydon House

Southlands Place

Southlands Place

Heffle Court

Southlands Place

Southlands Place

Southlands Place

Awards / Recognitions (2)

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