Aria Care in East Sussex | 3 Care Homes

Review of
Southlands Place
from Julia A (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

I would like to thank the wonderful team on the ground floor for their superb care of my mother. At a recent hospital appointment the consultant was very impressed by the comprehensive notes and information I was given to take to the appointment by the team. It appears this is not what they normally

see, but it is standard practice for Southlands Place. The consultant also commented on how well cared for her skin is. "You are somewhere very special" were his words to her. We know that. My mother is cared for so well and not just physically as her emotional wellbeing is just as important to them.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Southlands PlaceThank you so much for your kind words! This lovely review really means so much to our whole team. It's great to hear how impressed the consultant was with the care your mother is receiving, especially her skin. If there's ever anything more we can do for you or for her, please don't hesitate to ask!

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Review of
Heffle Court
from C W (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

My dad has been a resident of Heffle Court for 11 months now. Since our first meeting, Dad has been treated and cared for with dignity, love and respect. We have been kept well informed of any issues concerning Dad's health and mental and physical well-being. The staff caring for Dad are truly wonderful

people, and Dad trusts them with his personal care. I really feel our family and the staff at Heffle are a team who want to make sure Dad has the very best care.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Heffle CourtThanks so much for taking the time to write us this lovely review! Your kind words mean so much to the whole team. It's a pleasure to care for your Dad, and great to hear you feel he's being looked after with dignity. If there's ever anything more we can do to support him or you, please don't hesitate to ask!

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Review of
Heffle Court
from Karen W (Niece of Resident) published on 11 February 2026 Submitted via Postal Card • Report

Overall Experience

Everyone has been wonderful, caring, and so friendly. The staff are enthusiastic in all areas and the communication excellent.

Reply from Rowen Campbell, on behalf of the team at Heffle CourtWe're so pleased to hear that you're happy with everything so far. Please don't hesitate to ask if there is ever anything more we can do to support your loved one.

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Review of
Southlands Place
from G W (Wife of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My husband was admitted onto the 2nd floor, very much mentally alert but in reality at the end of life, and I was unable to continue looking after him at home. Not only were the staff professionally competent and personally engaging with him as the resident, but I feel that that they all equally supported

me and my emotional needs at such a challenging time. The environment of the home is light and bright, for residents able and inclined to take part in activities there is plenty to occupy them, the food is plentiful and generally of a high standard, and the flexibility of visiting second to none. In my husband's last week on a syringe driver, I was able to stay in his room overnight, and was able to feel a part of his life closing down, in a very comfortable and compassionate way.

Reply from Rowen Campbell, on behalf of the team at Southlands PlaceThank you for taking the time to write us a review and for sharing your story on this platform. It was an honour to be able to care for your husband during that time, and we're glad that you were able to be such an important part of it too. We're glad to have been of support to you as well, and if there is ever anything more we can do, please just let us know.

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Review of
Southlands Place
from P R (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

A lovely setting, with a very caring and kind nursing team. Southlands has a calming feel to it, and I always feel welcome when popping in to visit.

I am very grateful that my father is able to be a resident and receive the care he needs, to support with a nasty degenerative illness.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Southlands PlaceThank you very much for taking the time to share this lovely review. It's a pleasure to have your father in the home. If there's ever anything more we can do to support him or you, please don't hesitate to ask.

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Review of
Southlands Place
from Pat S (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum arrived in a poor state of health after 16 weeks in hospital. Slowly but surely and with great kindness, care and expertise, the staff helped her settle and rest relax and repair giving her a wonderful last year of life. She had company, fun activities, parties, entertainment- a full social calendar!

As her life was drawing to a close the care was sensitive as were the meetings with family. She was at peace, looked beautiful and we were so touched. Thank you.

Reply from Rowen Campbell, on behalf of the team at Southlands PlaceThank you for your kind words - we are all so sorry for your loss. It was an honour and a privilege to be able to care for your mum, and she is very much missed by the team. We appreciate you taking the time to write us a review, and if there is ever anything more we can do to help, please just ask.

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Review of
Southlands Place
from Margaret R (Friend of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

Lovely modern facilities. Calm, happy atmosphere. Staff are friendly and helpful - especially in the dining room on the 1st floor. Lots of fun activities.

Reply from Stuart Lamacraft, on behalf of the team at Southlands PlaceThank you for sharing your feedback. We're pleased to hear you enjoyed the calm atmosphere and facilities, and that the team - particularly in the dining room - made such a positive impression. It's also great to know the activities add to the sense of enjoyment around the home.

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Review of
Claydon House
from Chris S (Son of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

Lesley and the entire team at Claydon House Care home are amongst some of the kindest and most supportive people I've ever met. My mother needed a two week respite care which we were able to sort out in just a few days allowing my mother to move in quickly. The team have all been brilliant and supported

my mother where I am 130 miles away in the middle of the country. They have looked after her every need including helping her with some minor medical issues. The whole service from initial contact to checkout has been 5 star, I'd give them more but the scale doesn't go that far.
Thank you again to you all and have a wonderful Christmas.

Reply from Rowen Campbell, on behalf of the team at Claydon HouseWhat kind words, thank you! Thanks too for taking the time to write us a review and share your experience of Claydon House. It was a pleasure to have your mother with us and we would love to welcome her back any time, and if there is ever anything more we can do to support you, please just let us know.

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Review of
Southlands Place
from S W (Grandson of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Very friendly staff, plenty of spaces to move around and sit and chat.
Nice and clean.
Lots of festive decorations.
I look forward to seeing how my grandad embraces the experience.

Reply from Rowen Campbell, on behalf of the team at Southlands PlaceThank you for taking the time to write us a review. We're delighted to have your grandad with us, and we're looking forward to helping him get the most from life at Southlands Place. Do let us know if there is anything more we can do to support him.

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Review of
Heffle Court
from A C (Granddaughter of Resident) published on 7 January 2026 Submitted via Website • Report

Overall Experience

Everyone is very welcoming when you visit. Residents are really cared for and content. You can ask for anything and everyone is always happy to help. It's really lovely to see the residents engage in activities, they have singers visit the home, day trips etc.
Very caring and attentive staff.

Reply from Stuart Lamacraft, on behalf of the team at Heffle CourtThank you for your kind feedback. We're pleased to hear that you feel so welcomed when visiting and that the residents appear content and well supported. It's lovely to know the activities and visiting entertainers add to the atmosphere, and your appreciation of the team's care is very much valued.

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Review of
Heffle Court
from D M (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Heffle Court for over three months now. Vlad and Julie went above and beyond to admit her urgently and were so helpful to me and my brother in dealing with the necessary paperwork and getting mum's belongings sorted out when she moved in. The home is exceptionally well

managed and run. The staff are all so kind, thoughtful and welcoming, and nothing is too much trouble for them. Every time I visit, they update me on how Mum is and what they are doing for her. They all work well together and are highly professional, while maintaining a relaxed and happy atmosphere.

Reply from Stuart Lamacraft, on behalf of the team at Heffle CourtThank you for sharing such thoughtful feedback. We're pleased to hear how smoothly your mum's move to Heffle Court was handled and that the team's support helped at a time of urgency. It's reassuring to know you feel well informed during your visits and that the home's calm, professional atmosphere gives you confidence in her care.

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Review of
Claydon House
from Beverley T (Relative of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

I have visited friends and relatives in many care homes but never have the words care and home been more fitting. The staff are welcoming, professional and clearly have the best interest of the residents in their care. The residents were all engaged in conversation or activities and no one looked lonely

or unhappy. This is clearly a home well managed and run but felt like a home and not an organisation. If you are looking for somewhere for a loved one do go and have a look around Claydon House. You won't be disappointed.

Reply from Stuart Lamacraft, on behalf of the team at Claydon HouseThank you for your thoughtful feedback. We're delighted to hear that Claydon House felt genuinely homely and that the care, atmosphere and engagement of residents stood out during your visit. Your kind words about the team and management are greatly appreciated, and your recommendation means a great deal to us.

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Review of
Claydon House
from H H (Friend of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My first visit to a loved one today. Claydon House was beautifully presented. The Staff were super. We were offered coffee on arrival. Our loved one was clearly being well looked after in a beautiful room which was clean, warm and personalised.
When a person you love is vulnerable and needs to be cared

for it is a stressful and scary time...but when you meet staff with warm smiles and time for you....it means the world. Thank you. Xx

Reply from Nicole Howarth, on behalf of the team at Claydon HouseThank you for taking the time to leave us such a fantastic review! We're delighted to hear that your friend is receiving such great care at Claydon House and that your visit was a positive experience. Our team takes great pride in creating an environment where residents and families feel supported, so your feedback means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Jennifer P (Relative of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff excellent. Professional, caring, polite. Manager very efficient + professional. As a family we would like to say a big thank you for all of the support have gone above and beyond.

Reply from Nicole Howarth, on behalf of the team at Heffle CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your experience at Heffle Court has been so positive. Our team takes great pride in creating an environment where residents and families feel supported, so your feedback means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from Brian H (Husband of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

I am so grateful that my wife is in such a lovely place.
The staff are so kind, patient and understanding of her condition.
Could not be better.

Reply from Nicole Howarth, on behalf of the team at Southlands PlaceThank you for taking the time to leave us such a lovely review! We're happy to hear that your wife is receiving such great care at Southlands Place. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Graham H (Son of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

All the staff involved in making my mother's 99th birthday an enjoyable and memorable one are to be congratulated. Allowing all our family to use the recently renovated tea room was really appreciated and the decorations for the birthday tea were great.
Day room is so much more comfortable since its

renovation, but the bedrooms and corridors need updating.

Reply from Nicole Howarth, on behalf of the team at Heffle CourtThank you so much for your lovely review. We're delighted your mother's 99th birthday was such a happy and memorable day for you all. The team enjoyed being part of the celebration and helping to make it special. We really appreciate your feedback about the bedrooms and corridors and will continue working on further improvements throughout the home. I will pass on your kind comments to the whole team.

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Review of
Heffle Court
from M H (Son of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

After a fall at home and a hospital stay, we realised it was no longer safe for mum to return to her bungalow, even with carer visits! We chose Heffle Court for her, and they were extremely helpful and understanding with moving and settling her in, back in March this year! Although at first it was difficult

for her to accept the change, she is now settled and accepts everything around her! My brother and I are more than happy with all aspects of the care she receives. We are relieved to know she is in a safe environment, provided with good health meals, and has company at all times! Recently, mum celebrated her ninety-ninth birthday, and once the staff knew all the family wanted to celebrate with her, the home arranged a room (beautifully decorated and set up) by two young carers, food, drinks and cake!

Reply from Nicole Howarth, on behalf of the team at Heffle CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care and feels settled at Heffle Court. It's wonderful that her move went smoothly and that we could support your family during this transition. We're especially pleased that her ninety-ninth birthday was so memorable and that our team made it a special occasion for you all. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Claydon House
from Jane M (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

I really enjoy visiting my friend. Her room is beautiful with enough of her possessions for her to feel it is her home. It has a stunning view of tree tops as the shared sitting room next door also has. Quite often her friends join in our conversations, and staff ply us with tea and delicious cakes

made in the kitchen. Long term staff have imaginative and caring relationships with her. Often they lay on interesting activities e.g. surveying and discussing a range of contemporary magazines, and I have attended stunning musical recitals with her.

Reply from Nicole Howarth, on behalf of the team at Claydon HouseMany thanks for your positive review. We're delighted to hear that your friend is receiving such great care at Claydon House, and that her room feels homely and personal. It's lovely to know that our team's care and activities help make Claydon House such a welcoming and engaging place. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Louise C (Granddaughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Right from the moment I came to visit the home, I had an excellent reception and warm it is. Once I looked around, I knew this was the right home.
I visited my grandad 4 days after he was admitted. I was truly impressed with the friendliest staff, and that is all the staff. I was made very welcome

and comfortable.
I loved the feel of the day room, where it felt relaxing, safe and very friendly. I knew we had made the right decision. Vlad went above and beyond to get him here quickly.

Reply from Nicole Howarth, on behalf of the team at Heffle CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your grandad is receiving such great care at Heffle Court and that you felt so welcome during your visit. Our team takes great pride in creating an environment where residents and families feel supported, so your feedback means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Claydon House
from Steve R (Brother of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My brother went into Claydon House Lewes on palliative care and I can't be more pleased with the care he is getting the Mangers are very helpful and cheerful and the staff cannot do any more for you and the residents they work very hard to keep everyone happy i cannot praise them highly enough I am

glad I chose Claydon House for my brother he is very happy there

Reply from Nicole Howarth, on behalf of the team at Claydon HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that your brother is receiving such great care at Claydon House and that our team's care and support have made a positive difference for you both. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Care Homes Owned by Aria Care in East Sussex

Aria Care Locations in East Sussex (3)

Aria Care Reviews in East Sussex (219)

Southlands Place

Heffle Court

Heffle Court

Southlands Place

Southlands Place

Southlands Place

Southlands Place

Claydon House

Southlands Place

Heffle Court

Heffle Court

Claydon House

Claydon House

Heffle Court

Southlands Place

Heffle Court

Heffle Court

Claydon House

Heffle Court

Claydon House

Awards / Recognitions (2)

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