Aria Care in East Sussex | 3 Care Homes

Review of
Heffle Court
from Edward H (Son of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

Dad had to move from a care home because of his medical needs. We were put in contact with Heffle Court, and is the best thing that could of happened. Dad has dementia but since being at Heffle Court he has managed to get a quality of life back. The staff are very attentive and management totally aware

of everything. Highly recommended.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your dad is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment, so it means a lot to know that this has made such a difference. I will pass on your kind comments to the whole team.

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Review of
Claydon House
from C B (Friend of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

Our experience of care of Claydon House has been wonderful. The staff have been caring and understanding at all times. The management have been extremely helpful and flexible to take account of our needs. We attribute the residents health improvement to the quality of the care.

Reply from Nicole Howarth, on behalf of the team at Claydon House

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that you've had such a positive experience at Claydon House. Knowing that the quality of care provided by our dedicated team has contributed to your friend's health improvement means the world to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from R W (Great-Niece of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff are helpful & attentive. The home is clean and touches such as decent curtains & lamp shades make a homely environment. Multiple activities available. Considerate nurses. Lovely garden. Best care home in the area. I'm grateful my aunt is now a permanent resident.

Reply from Nicole Howarth, on behalf of the team at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your aunt is receiving such great care at Southlands Place. Your kind words about our dedicated team, the variety of activities, and the homely environment mean a lot to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Anita B (Daughter of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

The team have been outstanding from the beginning to make the move from hospital and has explained every step of what each day will look like and the care our Mum will need to make it feel as homely as possible. We are very happy, and everyone is so friendly. Thank you.

Reply from Nicole Howarth, on behalf of the team at at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mum is settling in well at Heffle Court and that you've felt supported by the team throughout. Creating a welcoming environment is something we take great pride in, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from Evelyn A (Daughter of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff at Heffle Court are very caring - from the cleaning (meticulous), to the care staff (patient and sympathetic), and to the admin staff (always helpful).

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely review! The team at Heffle Court works exceptionally hard to provide the highest level of care and support at all times, so your recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from P J (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with my mum's room, and she is clean & comfortable, the staff are very friendly & helpful.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.

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Review of
Claydon House
from Chrissy B (Daughter of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience

In my experience this is an excellent care home. From the first contact, when enquiring for my father, I felt listened to and cared for. It was a very difficult time for us both and the wonderful people at Claydon House immediately responded to support us. Dad is thriving in this beautiful environment

and from the very first day said he felt at home. And the meals are delicious too.

Reply from Nicole Howarth, on behalf of the team at Claydon House

Many thanks for your positive review. We're delighted to hear that your dad is receiving such great care at Claydon House and that he has settled in so quickly. We know how emotional this transition can be, so it means a lot to us that you've felt supported throughout. I will pass on your kind comments to the whole team.

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Review of
Southlands Place
from K S (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Our Mum moved to Southlands on December 27th 2024 after spending many weeks in hospital. Initially Mum was very confused, scared and vulnerable. Over time Mum started to settle, put weight on and gained some friends who she readily speaks to. We feel very much that Mum's stay at Southlands has been

very positive and her care and dignity has been one of respect and caring.
The only reason we are moving here is to be closer to us as a family, the distance is very difficult to arrange visiting. We are an hour and a half away. We are very happy to have us near her again but grateful for all the support Mum has been given.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother had such a positive experience at Southlands Place. It's been a pleasure caring for her, and while we'll miss her, we're pleased she'll now be closer to you all. I will pass on your kind comments to the whole team.

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Review of
Southlands Place
from Liz S (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mother stayed at Southlands as a respite resident for a couple of weeks and had a warm and friendly welcome, settling in very quickly. This has helped us to make a decision to change this to permanent residency. We have nothing but praise for the staff who are approachable and friendly but also importantly

very experienced and efficient. My mother has really enjoyed the activities she has joined in with during this time. Southlands does not have the institutional feel (or smell) that so many homes seem to have and visitors are always welcome.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review. We're delighted that your mother felt comfortable with us during her respite stay and that she's now part of the Southlands Place family. Providing excellent care and service to our residents and their loved ones is a top priority for us, so your feedback truly means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from C M (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough of the manager at Heffle Court! My beloved manor had a financial situation arise and the manager built a case and fought very hard for her when nobody else would.
My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you

couldn't ask for more.

Reply from Heffle Court, Home Manager at Heffle Court

Thank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from S M (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My father was hospitalised in 2022 with sepsis and pneumonia. On discharge, his old care home did not meet his needs and he was transferred to Southlands Place in August 2022 since that date he has thrived.
The care he receives is excellent on both the domestic and the medical side.
He is known to

both care and management staff. He is treated with kindness and respect. His physical needs are met promptly and professionally and staff attempt to engage with him frequently each day despite his dementia and deafness.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your father is happy at Southlands Place and that both his physical and emotional needs are being met with the level of care, respect, and kindness we strive to provide every day. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from K H (Resident) assisted by family/friend published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Comfortable, and satisfied with care received.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review, Kath! We're delighted to hear that you're happy with the care you're receiving at Southlands Place. Your feedback will be shared with the team.

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Review of
Southlands Place
from D M (Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent-home from home.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're happy and consider Southlands Place as a home away from home. I will pass on your kind comments to the whole team.

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Review of
Heffle Court
from Angela P (Wife of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has settled really well and always is relaxed when I visit. All the staff are very attentive and very caring. The food is amazing. I like the fact that most people spend their time in the communal area and are content.

Reply from Home Manager, Home Manager at Heffle Court

Many thanks for your positive review. We're delighted to hear that your husband has settled in well and is receiving such great care at Heffle Court. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from L M (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

The management team and all staff were warm, welcoming and at all times professional. At all times they had my dad's best interests in mind and made the move into care extremely easy.
I can definitely recommend Southlands care home

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father received such great care at Southlands Place and that we made his transition into care a smooth and positive experience. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from Jenny M (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum move to Southlands she has been very happy. Its lovely that we can visit at any time and are always made very welcome.
Mum is looked after so well by all the lovely staff. She enjoys all the food and she has a lovely room.
The entertainment is fantastic.
The home is first class and

well managed. A+++.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Many thanks for your positive review. We're happy to hear that your mum is receiving such great care at Southlands Place and is happy with her room, the food, and the entertainment. I will pass on your kind comments to the whole team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from Sylvia S (Friend of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been to a lot of fan days and events and have found that the staff and building to be excellent. I am a friend of a resident here and it doesn't matter what time of day you visit you have a lovely welcome.
The staff are all friendly and the building is very well equipped.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your experiences at Southlands Place have been so positive. I will pass on your kind comments to the whole team.

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Review of
Heffle Court
from D D (Son of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.

The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.

Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review of
Heffle Court
from L C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

A very happy and caring home.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Heffle Court
from R C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had

any problems and built up very good friendships with staff.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.

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Care Homes Owned by Aria Care in East Sussex

Aria Care Locations in East Sussex (3)

Aria Care Reviews in East Sussex (192)

Heffle Court

Claydon House

Southlands Place

Heffle Court

Heffle Court

Heffle Court

Claydon House

Southlands Place

Southlands Place

Heffle Court

Southlands Place

Southlands Place

Southlands Place

Heffle Court

Southlands Place

Southlands Place

Southlands Place

Heffle Court

Heffle Court

Heffle Court

Awards / Recognitions (2)

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