Aria Care in Warwickshire | 1 Care Home

Review of
Gildawood Court
from H W (Daughter of Resident) published on 31 October 2025 Submitted via Postal Card • Report

Overall Experience

My dad came on a discharge to assess, he has settled well and after some confusion of what happens here, we spoke to both a senior and a carer who went out of their way to explain my dad's situation. We felt very welcome and more happy with how my dad's care is. The only point I would make is there

is a lack of communication between the hospital, social worker and home about family expectations of their relatives' care. Overal,l I am happy with the home.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for taking the time to leave us a review! We're happy to hear your dad is receiving such great care at Gildawood Court, has settled in well and that our team were able to provide the support you needed. We appreciate your feedback and will take your comments on board as we continue to improve our service. I will pass on your kind comments to the whole team.

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Review of
Gildawood Court
from Dorothy S (Respite Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Members of staff who are Julie, Rachel, Sarah and Dorothy, I would say go over and above their own jobs, making people comfy and safe. I personally felt very safe in their hands. The rest weren't really bothered with caring, just got together for a laugh. Some people were treated very bad and bullied.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for taking the time to share your feedback. We're delighted to hear that Julie, Rachel, Sarah, and Dorothy made you feel welcome and well cared for during your respite stay with us. We pride ourselves on providing a positive resident experience and are sorry that, on this occasion, you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we would be grateful if you could contact us at manager.gildawood@ariacare.co.uk so that we can learn more about your experience.

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Review of
Gildawood Court
from Brian R (Partner of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

My partner is well looked after.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtMany thanks for your positive review. We're so pleased to hear that your partner is receiving such great care at Gildawood Court. Our team works hard to provide compassionate and personalised care, so your kind words mean a lot. Your feedback will be passed on to the team.

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Review of
Gildawood Court
from Jack D (Son of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

So happy mum came here.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for taking the time to leave us such a fantastic review! We're so pleased that you're happy with your mum's move to Gildawood Court. It means a lot to the whole team, and we're always here to support both her and you. I will pass on your kind comments to the team.

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Review of
Gildawood Court
from Jo S (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

The support of the staff is amazing. I cannot recommend them more highly. The empathy they have shown during some very difficult periods has been superb. Mum is very well looked after and is becoming much more settled. Very happy with the care provided.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Gildawood Court and is settling in well. It's also wonderful to know that you've felt supported during what can be a very emotional time. I will pass on your kind comments to the whole team.

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Review of
Gildawood Court
from Margaret G (Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

Staff very helpful & very pleasant always. Meals very good & wholesome, plenty of variety. Our carer is a treasure! Also other staff are lovely & helpful.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that you're receiving such great care and that our team at Gildawood Court has made you feel supported. It's especially lovely to hear your kind words about your carer. I will pass on your kind comments to the whole team.

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Review of
Gildawood Court
from A F (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

I cannot fault the lovely ladies that work at Gildawood Court, from the lady on reception and the lovely care people. Mum has settled in lovely and our family know she is having the best care and food possible. My only criticism is the decor is very tired and I think all the rooms would benefit from

a lick of paint to make it as colourful as the staff. The room furniture is also a bit worse for wear.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for your kind words about our team. We're so pleased your mum has settled in well and is receiving great care at Gildawood Court. We appreciate your feedback regarding the dcor and furniture and will take them on board. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Gildawood Court
from S S (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

Gildawood Court staff have gone above and beyond in caring for my mother, who has been diagnosed with dementia. Everyone, from the reception staff to carers and managers have been great with my mum, and kept me informed of any changes.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Gildawood Court, and that you've felt supported and well-informed throughout. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Gildawood Court
from Helen A (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

Our dad was placed in a D to A bed here, we had no other care home choice. Reception staff are lovely, but dad nor any of his family enjoyed this placement. The home seems very clinical, has no carpet, and we were told not to go in at lunchtime. The dietician agreed that we should go in to encourage

dad to eat; the food was awful, we took pictures of one meal, and I completely understand why dad (who loved to eat!) refused dinners. The staff were ok, but did not communicate with us. They all went for a tea break at 3pm, so if you needed a member of staff that wasn't possible. We requested a DNR to be put in place but it wasn't.

Dad has dementia, so staff would ask him him he wanted to go into the dining room or sit in the chair, but he always said, "no". They would never pursue this so he didn't get out of bed at all for the 4 weeks he was there. His mobility has always been a problem, but they have made this worse through their lack of perseverance.

Reply from Nicole Howarth, on behalf of the team at Gildawood CourtThank you for taking the time to share your experience of our home. I'm very sorry to hear that your dad's time with us was not as happy as we would want for our residents and their families. Some of our residents, especially those coming from the hospital, are particularly vulnerable, and we try to put things in place to protect them as much as possible. This includes protecting our lunchtimes so we can maintain the dignity and support of residents who need additional help, and to avoid the distractions that guests can cause. We appreciate you raising these points now; we take all feedback seriously and will review your comments carefully. If you'd like to discuss any of this in further detail, a member of our leadership team would be happy to speak with you directly. We wish your dad all the best with his continued recovery.

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Review of
Gildawood Court
from Rachel B (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I am so impressed with the standard of care given at Gildawood court. My mother has been shown such care and dignity and treated like an individual. She was asked her preferences and all her needs have been met with these in mind. The team there are so kind, approachable and hard working and I can't

recommend them enough.

Reply from Laura Reeve, on behalf of the team at Gildawood CourtMany thanks for your review and recommendation, as a team we are dedicated to delivering person centred care for all our residents based on their preferences and what they like, to ensure they are happy, safe and well cared for. Your comments will be shared with the team who will appreciate your feedback.

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Review of
Gildawood Court
from Keith W (Son of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

When I first visited Gildawood I was greeted by the lady on reception who was very friend and helpful. I was taken to my dads room which is very nice clean and comfortable. The nurses are very friendly and explained how dad would be taken care of and if we need to ask any questions. There were there

to help, the food is first class with very good choices. My dad really enjoys the food. We feel comfortable that dad is in good hands and taken care of without any worries.

Reply from Laura Reeve, on behalf of the team at at Gildawood CourtThank you for taking the time to leave us a review and for your kind words about our home and team, it is wonderful to hear that your dad is enjoying the food choices available and that our care and him being with us is giving you peace of mind. Your feedback will be shared with the team.

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Review of
Gildawood Court
from J J (Friend of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

Found the home smelly. Very few staff at any time. White staff can be rude. Black girls are more friendly. Untrained and taking too long to care for residents. The toilet had excrement in and the bedpan had too. I had to clean and flush the toilet. The resident is made to feel they were in the way and

made to feel prisoner.

Reply from Home Manager, Home Manager at Gildawood CourtNothing is more important to us than providing the highest quality care to our residents. When experiences are less positive, we are committed to learning from them to improve the care we provide to both our residents and their loved ones. We have shared your comments with the team, who are dedicated to continuous learning and improvement through feedback.

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Review of
Gildawood Court
from J P (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

Just cannot fault the care received by Dad at Gildawood. He went from being bed ridden and unable to feed himself after hospital discharge to being up on his feet and getting a little bit of independence back even with him living with Alzheimer's. Big thanks to all the staff. You are all amazing and

he would have definitely stayed with you if it was closer to home.

Reply from Home Manager, Home Manager at Gildawood CourtMany thanks for your lovely feedback. It is wonderful to hear the positive impact our care had on your Dad following his hospital discharge. Our team is dedicated to ensuring every resident feels safe, happy, and well looked after, and it's great to hear that this has been your experience.

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Review of
Gildawood Court
from Georgina E (Partner of Resident) published on 11 November 2024 Submitted via Postal Card • Report

Overall Experience

My partner was looked after by experienced, caring and kind staff. All her needs were met in pleasant surroundings. All staff were supportive to myself and went above and beyond to sort a difficult situation out.

Reply from Home Manager, Home Manager at Gildawood CourtThank you, Georgina, for your kind words about our team. Every member of our team works very hard to provide the highest quality of care and it's lovely for them to receive this kind of feedback from our residents' loved ones. They'll be delighted to hear your praises!

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Review of
Gildawood Court
from Stephen S (Son of Resident) published on 7 November 2024 Submitted via Website • Report

Overall Experience

Mum's been in care for nearly 3 years and as her health has deteriorated her support has increased. I can't fault the way she's been treated throughout her stay or how the home keeps her family up to date with her changing medical needs.
On visits when staff have been present, nothing has been too

much trouble and they have taken time to talk and answer questions about Mum when asked. Thank you all for everything you do.

Reply from Home Manager, Home Manager at Gildawood CourtThank you for taking the time to leave us such a lovely review, Stephen, your appreciation and recognition of our team means so much to us! We know how difficult it has been for Mum and for yourself seeing the decline in her health and we hope we've made this time a bit easier for you both - we're always here to help and do everything we can to support Mum and her family. Thank you again for your wonderful feedback - the team will be touched to hear your kind words!

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Review of
Gildawood Court
from K T (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report

Overall Experience

Overall a good place. Dad was upstairs on a discharge to assessment. Nice enough room however could have done with hoovering and cobweb removal more often!
There are a few members of staff who really made things for Dad.
Food was a massive issue. I took meals in every day for Dad.

Reply from Home Manager, Home Manager at Gildawood CourtWe pride ourselves on the resident experience and are sorry that you were unhappy with aspects of your father's care. We take comments such as this extremely seriously, though in this instance these differ from our own records. We would be interested in learning more about your experience and would be grateful if you could contact us at wecare@ariacare.co.uk. We are always looking to learn and improve from any feedback we receive.

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Review of
Gildawood Court
from W B (Partner of Resident) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

Vert friendly. Good visiting times, very flexible.

Reply from Hayley Rix, Home Manager at Gildawood CourtThank you for your review, we appreciate your feedback.

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Review of
Gildawood Court
from Jane H (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report

Overall Experience

Very caring staff.
Residents are looked after by trained staff.
Food is excellent.
Clean surrounding.
Administrative staff are very approachable.
Dignity towards all residents is clearly visible.

Reply from Home Manager, Home Manager at Gildawood CourtThank you so much for your lovely comments; feedback from relatives of our residents means so much to our team at Gildawood Court!

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Review of
Gildawood Court
from S P (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

I viewed Gildawood prior to my mum becoming a resident. I knew straight away it was the right home for my mum. It just felt right - the atmosphere, the location and the home itself.
What I had not bargained for was just how fabulous the staff are. They go above and beyond to support my mum. Even when

staff and my mum are not aware I have arrived, I can see the relationship they have with her.
I can't thank them enough! Everything is just perfect!

Reply from Home Manager, Home Manager at Gildawood CourtThank you so much for your kind words, it means so much to our team when their passion and dedication is recognised by relatives of our residents, they will be touched to hear your lovely comments!

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Review of
Gildawood Court
from P H (Wife of Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

Shortage of qualified staff. Agencies used do not speak properly to residents. Sometimes too quiet. My husband has not had his teeth cleaned or false teeth stuck in for over a year. I have mentioned this numerous times. Overall the staff are very pleasant and friendly. Loss of property is a constant

complaint. Outside garden could be made more resident-friendly. Seats shaded areas and paths to walk on grass area is very uneven.

Reply from Home Manager, Home Manager at Gildawood CourtWe pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive, though in this instance our records differ from your account. Therefore, we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.

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Care Home Owned by Aria Care in Warwickshire

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