Aria Care in Northamptonshire | 1 Care Home

Review of
Brook House
from Ali B (Wife of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

My husband who suffers from Dementia and Alzheimer's, moved into Brook House at the end of March. The staff have been terrific from day one ... caring not only for my husband but for the wider family. They totally understand what it is like to see a loved one fade away from you ... no longer being

the person he was. Their care for him both physically and mentaly is second to none. The facilities are great and the residents have so many activities laid on for them. Placing a loved on in a carehome is not easy, but I am so pleased that we chose Brook House.

Reply from Stuart Lamacraft, On behalf of the team at Brook House

Thank you for your heartfelt review. We know how difficult it can be to make the decision to move a loved one into care, and we're truly grateful that you've placed your trust in Brook House. It's reassuring to hear that you've felt supported-not just in the care of your husband, but as a family too. The team will really value your kind words, and we're so pleased that the activities and environment have made a positive impact. Your feedback means a great deal to all of us.

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Review of
Brook House
from K W (Daughter of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

My dad visited for respite before moving permanently. Every member of staff has ensured that this move has been as smooth as possible, not only for my dad but for my mum and infact the whole of our family. When visiting dad, staff always go above and beyond to make you feel welcome and give you any

updates as needed. There is a real sense of community. My dad has dementia and the staff not only manage his needs well but are also aware when I have had a difficult visit and offer comfort and support. There is always something going on and residents are encouraged to take part - the residents evidently care about each other too - which I can only put down to the social interactions enjoyed through shared experiences. The Brook House team care not only for their residents but for the residents families too.
I have rated rooms 4/5 only on personal preference. They are a spacious and always clean just understandably lack colour.

Reply from Stuart Lamacraft, On behalf of the team at Brook House

Thank you so much for taking the time to share such a thoughtful and balanced review. We're really pleased to hear that your dad's transition to Brook House has been a positive experience for both him and your wider family. Supporting residents and their loved ones is something we care deeply about, so it's lovely to know that the team has made you feel welcome and supported too. We appreciate your comment about room dcor-it's helpful feedback and something we'll continue to look at. Your kind words will mean a lot to the team.

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Review of
Brook House
from M B (Son of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

The team have been fantastic... Very patient, they've taken the time to explain all that would happen when my mother went in to stay and she has been made to feel very welcome. In addition, all the staff I've met and spoken too have always been very polite and made a real effort to help Mum, and I to

feel at home... Thank you..

Reply from Laura Reeve, on behalf of the team at Brook House

Thank you for taking the time to leave us a review and for your lovely feedback and recognition of our team at Brook House, we are dedicated to ensuring every resident feels safe, happy and is well cared for. It is important to us that our residents and their loved ones feel they a part of our family here at Brook House. Your feedback will be shared with the team who will be delighted to receive it.

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Review of
Brook House
from Michael (Friend of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Our friend was a resident in Brook House for approximately four and half years. Over that time we visited her regularly as she was our son in laws mother and very dear friend and family member. We have always been impressed by the daily and nursing care given to her as well s the friendliness extended

to us and to her. We congratulate the staff on an excellent job well done.

Reply from Brook House, Home Manager at Brook House

Many thanks for your kind words about our home and team, it was our privilege to care for your loved one as part of our family here at Brook House. The care and services we deliver as a team to our residents, their families and friends is extremely important to us. Your feedback will be shared with the team.

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Review of
Brook House
from Annette M (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Our family could never thank the staff at Brook House enough. The care they give our mother is first class. Lovely staff always friendly and laughing making sure everyone is looked after, nothing is to much trouble. How lucky we are to have the best people ever to look after mum.

Reply from Home Manager, Home Manager at Brook House

Many thanks for your feedback and lovely comments about the care your mother is receiving at Brook House. Our team is dedicated to ensuring every resident feels safe, happy, and well cared for, and it's great to hear that this has been your experience. Your thoughtful review is greatly appreciated by all of us here at Brook House. Thank you again.

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Review of
Brook House
from Karen M (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

When I first viewed Brook House I almost cried, I knew straight away that it was the ideal place for my mother. It ticked every box and a few more. Every member of staff that I met were so caring and friendly and helped me realize how much happier my mum would be. My mother has now been there 10 days

and has settled in so well, joining in the activities and eating her lunch in the dining room. She is no longer lonely and agrees with me that Brook House is her lovely new home. The staff are always there for both my mum and myself. Making me feel welcome to visit anytime, nothing is too much trouble. All I can say is - thank you to you all from my mother and myself.

Reply from Brook House, Home Manager at Brook House

Thank you so much for your heartfelt message, Karen, we're so happy to hear that Brook House has turned out to be the perfect place for your mum. It means a lot to us that you felt confident in your choice from the very beginning and that she's settled in so well. We always aim to create a warm, welcoming environment where everyone feels at home, and it's wonderful to know your mum is enjoying the activities and her new routine. Your kind words mean so much to us, and we'll continue doing our very best to make sure she's happy and comfortable. Thank you again for taking the time to share your kind words with us!

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Review of
Brook House
from G M (Respite Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

After a month in hospital I went to Brook House for respite care. After 4 weeks I renewed for a further 4, after which I was ready to return home with help from a part time carer. During this time I was helped to regain fitness and independence. I cannot fault the staff who were all so kind and supportive.

Special celebrations and activities were arranged for Christmas, New Year, my birthday and other anniversaries.

Reply from Brook House, Home Manager at Brook House

Many thanks for taking the time to leave us a review about your respite stay with us and it was our privilege to care for you and support you as you recuperated following your hospital stay and regain your fitness and independence. We are pleased you enjoyed all the activities and events and hope you are settling back in at home and are always here if you need any further support in the future.

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Review of
Brook House
from A G (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My Mum had a spell of respite care in Brook House following surgery. She was made so welcome and was extremely relaxed and comfortable during her stay. This warm feeling extends to relatives and visitors and it was a pleasure to call in. The staff reacted really quickly and professionally when a post

operative complication occurred and Mum was really looked after at a frightening time for her. Brook House has a real family feel and truly does feel like the residents 'home'. Mum is now back in her own home, much stronger and more confident after her stay.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us a review and for your kind words/feedback about your mum's respite stay with us and that we could care and support her during her recuperation following surgery. It is important to us that all our residents and their loved ones feel part of our Brook House family and that they call this their home. It is good to hear she is stronger and more confident after her stay with us.

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Review of
Brook House
from Julia F (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My mother arrived at Brook House for respite care following a hip replacement operation. The staff were all so friendly and welcoming that they made the whole experience a positive one for all the family There is a homely and comfortable feel which meant that following a post op complication and a

further stay in hospital my mother was more than keen to return for an extra spell of respite.
She has made some very dear friends who were both residents and staff and intends to maintain contact and visit often.
Thank you to everyone at BH

Reply from Rhiannon Crofts, Home Manager at Brook House

Many thanks for your lovely feedback - it is wonderful to hear that your mother's respite stay with us was so positive for her and you, we are pleased we could support her during her recuperation and that she has made friends, we look forward to her keeping in contact and welcoming her back for visits.

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Review of
Brook House
from Laura G (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Brook House is an exceptional care home. From the very first cheery welcome, we know that it was the right place for our Dad. Everyone who works there is so kind, caring and professional. They took the time to get to know him and treated him with compassion and the utmost dignity and respect.
It

was a joy to visit him too. His room felt like home and the decor is bright and cheerful. The daily activities are fantastic - a lot of thought goes into them. We celebrated Dad's 91st birthday in the private dining room - great food and a lovely day. The bistro area is a relaxing place to enjoy a drink with your loved one and the garden is beautiful. Dad enjoyed his walks there.
The manager and her team helped us too, providing great support and guidance. They made a sometimes stressful situation better as nothing was too much trouble and we are truly grateful for that. They always made us feel so welcome and always listened. We can't thank them enough.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us a review and for your wonderful comments about our home and team. It was our privilege to have cared for your dad and support you and your family, we were pleased we could be a part of your family birthday celebrations for his 91st Birthday and it is lovely to hear you enjoyed your day together. It is important to us that Brook House is a home from home for all our residents and their families.

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Review of
Brook House
from M H (Respite Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Brook House. I had two visits to Brook House 2weeks in January and after 10 days in Hospital 1week in February.
The overall feeling of care, support and the homely feeling that the staff give is beyond anything I have felt in any other homes that, over the years, I

have visited. I wouldn't hesitate to stay at Brook House in the future.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you received such great care at Brook House during both of your respite stays. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.

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Review of
Brook House
from T A (Brother of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

From the moment you arrive, you are made to feel welcome with a smile and a greeting, the atmosphere is fantastic, I haven't seen any sad faces, all the residents are happy, cheerful and speak to you.
The facilities are superb, along with all the staff but most of all, my sister is happy and well looked

after. "Brilliant".

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Brook House. The care and services we deliver, as a team, to our residents and their loved ones are extremely important to us. I will pass on your kind comments to the whole team.

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Review of
Brook House
from P W (Wife of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

First impression when coming to view Brook House, when I first entered and the doors opened, the welcome and the feeling of love and care surrounded us before we met any of the staff. So very different from all the other care home I looked at for my husband.
The management and her deputy greeted me

and I felt enveloped with love, care and support straight away and understood with the difficult time we were both facing. I feel now there is a future and Brook House has become our family.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you so much for this truly touching review, we cannot express how much your kind words mean to us! We're absolutely delighted to hear that you had such an amazing first impression and continue to feel loved and cared for at Brook House. It's our privilege to care for your husband and always a joy to see you on your visits, we are very lucky to have you both as part of the Brook House family! We're so touched to hear that we've been able to help you and your husband see a brighter future. Thank you again for taking the time to write us such a lovely review, our team will be over the moon to hear your wonderful words.

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Review of
Brook House
from Natasha S (Friend of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Brook House is a very well-run care home in Towcester.
The staff are very professional, all residents are treated with the utmost respect and dignity.
Meals are on par with hotel food.
Recently, there was a 60s show for the residents, put on by a member of staff.
Fabulous evening, everybody really

enjoyed themselves.
It's a joy to visit here.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you so much for writing us such a lovely review, Natasha, and for recognising our team's professional and compassionate approach to the care we provide. We all work very hard and hearing this kind of feedback is so rewarding. We're glad you enjoyed our 60s show - our residents and team have a lot of fun at Brook House and there'll be many more exciting events to come! We hope you'll join us - it's a joy to host you.

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Review of
Brook House
from A S (Husband of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Whilst looking for a care home for my wife who has fairly complex needs following a stroke, I approached Brook House and found them very helpful with advice and information. I was also very impressed with the facilities and care offered. My wife subsequently moved into Brook House in the middle of October

and is settling in well. The staff are very friendly but also professional and I have so far not been disappointed with the way my wife is being cared for at all. The home provides many activities for residents which only adds to the homely and welcoming atmosphere.

Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your wife is receiving such great care at Brook House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.

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Review of
Brook House
from Bill J (Friend of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

A close friend moved into the home and she is very happy with the care and support she is given. All the staff are happy and friendly and we are always given a warm welcome. The manager, deputy and the team go above and beyond in ensuring the home is well staffed, clean, great food and always a variety

of activities!
We can't thank the team enough for giving our friend happiness again.

Reply from Home Manager, Home Manager at Brook House

Thank you for your kind words and recognition of the team at Brook House. It brings us so much joy to know that your friend is happy with the care and support that she receives at Brook House. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Brook House
from David C (Son of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My mother, then aged 102, made up her own mind to give up independent living and go into a care home. Although I had no personal experience of Brook House at that time, I knew of several people who had, and who had been happy there. On our first visit, Mum and I had been favourably impressed - we had

also been given a good lunch! Within a week we had applied for her to become resident there and she moved in. Eighteen months later, and now 104, she considers her move to Brook House as being the best decision she had made. The staff are wonderful and are totally genuine in the love and care that they give. Her room, and the accommodation in general, is excellent and the food and facilities offered are wonderful. Mum is totally at home in Brook House and, from a son's point of view, it is reassuring to know that she is so happy at this point in her life.

Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is enjoying her home and receiving such great care at Brook House. I'll pass on your kind comments to the whole team.

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Review of
Brook House
from Karen W (Daughter-in-law of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

My mother-in-law is very happy in Brook House. She loves her room and spends each morning in there reading her paper which is delivered to her daily, except Tuesdays when she has her hair done in the hairdressing salon. She joins in some of the activities which are plentiful and someone from our family

visits her nearly every day. We enjoy coming to the home which is very welcoming with excellent staff, care and facilities. We take my mother-in-law out regularly and she also enjoys being pushed out into the garden at Brook House and spending time with us in the bistro area. Since coming to Brook House, my mother-in-law's health and well-being have improved greatly and we are so pleased that we chose this incredible home for her.

Reply from Brook House, Home Manager at Brook House

Thank you for writing such a lovely review, Karen, we're so happy that your mother-in-law enjoys living at Brook House and that you've seen an improvement in her health and well-being! This kind of feedback makes our day at Brook House and we'll be sharing your comments with the rest of our team.

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Review of
Brook House
from Julia A (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Mum was very happy on her visit which was her first time and made what could have been a daunting experience very comforting and enjoyable for her and her husband.
Looking forward to the next visit.
Thank you for looking after her.

Reply from Brook House, Home Manager at Brook House

Thank you for your feedback, Julia, we know how daunting it can be for first-time residents but we're glad that Mum was comfortable and enjoying herself at Brook House. We look forward to having her back!

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Review of
Brook House
from S P (Granddaughter of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

I cannot praise the staff at Brook House highly enough. They provide excellent care for my Nan, we can visit any time and they are amazing with my children. It is a wonderful place for adults and children alike. When my children expressed an interest in working at the home, the staff at Brook House

gave them jobs as storytellers. We look forward to our visits to Brook House, we are there two to three times a week, the facilities are always clean and they have a range of activities available daily. The staff always makes us feel welcome and my Nan is happy here.

Reply from Home Manager, Home Manager at Brook House

Thank you so much for your lovely review! We're so glad your Nan is happy at Brook House and that you and the children enjoy your visits, we certainly enjoy having you, especially our little storytellers! Our team will be thrilled to hear your feedback.

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Care Home Owned by Aria Care in Northamptonshire

Aria Care Locations in Northamptonshire (1)

Aria Care Reviews in Northamptonshire (58)

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