Care Home Owned by Aria Care in Hertfordshire

for, it couldn't have been better. Thank you from my husband and myself for making his day special.

do as we please - similar to being at home but having friends and activities around you when you want them - and NO CHORES. Lovely rooms and a peaceful and well adapted garden. All is good.

There is room for improvement in certain areas but the positives far outweigh this.

with a variety of activities on offer. I do think it is over priced.

comfortable and spotless. It opened onto well kept gardens.
Service at Riverside is extremely well thought through and thoroughly professional. The team genuinely cared for my mother's welfare.
Much to everyone in the family's surprise, my mother really enjoyed her time at Riverside, was sorry to leave and I am sure will return either for further respite care or as a resident.
Thank you to all the team at Riverside. You did a great job for my family,
I would highly recommend Riverside.

garden.

and her nighties changed regularly. The activities team arrange daily events for those able to attend; they have imagination spare! Always appropriate to ability.

including the bistro care where many activities take place. The entertainment staff were particularly kind including dad in as many activities as he could manage and the hospitality team arranged a lovely room for us to celebrate dad's birthday including a lovely homemade cake. The nursing team were approachable and compassionate to dad's needs. We would highly recommend this nursing home to anyone who is facing the difficult decision of having to find somewhere for their loved one.

too much trouble (e.g. bringing balloons and decorations in ahead of time). She will "remember it forever". Day-to-day care seems fantastic, and Mum looks and feels better. She's eating well, taking her medications properly, and taking part in activities. She wasn't doing any of these on her own. The rooms are spacious and comfortable. Very happy so far.

the room ready.

are understaffed and are not allocated enough time per resident. Luckily, I'm mobile and able to do things for myself but I hoped to get more assistance. Sadly, it's very expensive and I couldn't afford to stay any longer.

to all needs.
The vibe is relaxed, friendly, and welcoming. I would certainly recommend the home to anyone whether it's for respite, nursing, or residential care.

extended family has also been invaluable.

their first language. Therefore it is difficult to understand them and often they do not understand your requests. Also being woken up at 5.30 am each morning was a problem. Although informed not to call it did not get through when there was a change of staff. Bad communications again. Also, response to calls is often either non-existent or a great delay (e.g. 30 mins.) Are there enough staff?
Overall the care home could be first class but let down by a few. First-class payments with third-class service.
If considering Riverside Place, it's okay if the residents are able-bodied and generally care for themselves but be aware of limitations when more help is needed.

since transpired that they have refused her a place as she is too loud due to her deafness. They knew this from her assessment and we explained that she had lost her hearing aids, and we would be getting replacements. To discriminate against an elderly person in this way is shocking. So long as they sit and are quiet they will be fine! In the words of the Managers at Riverside, 'You have to understand that they could not afford to get any complaints' We retract our previous review of 21 June as it is obvious that they do not mind taking your money and will push you for a good review, but that's where the 'care' ends. We have lodged a formal complaint with Aria.

- they genuinely care. Staff come to find Mum so that she doesn't miss out on the activities whilst respecting her space if she wants to sit quietly in her room.
We have seen our mum come to life since being at Riverside, enjoying the company, the activities and the food!
Up to this point Mum had lived in a flat and was unable to get out on her own so really enjoys the benefit of being able to walk out into the garden, sitting for hours (weather permitting) in the garden and enjoying the fresh air.
Riverside is a safe place for Mum to be and we are thankful to all the team for making this transition for Mum and for us as comfortable as possible.