Aria Care in Wiltshire | 2 Care Homes

Review of
Ferfoot Care Home
from I S (Friend of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

We recently moved both our parents into Ferfoot after a bad experience at another Chippenham care home. So far, we have found the care to be of a higher standard, with more staff and a better quality of food. Our parents are receiving more attention, all in all we feel more comfortable with the situation.

Reply from Nicole Howarth, on behalf of the team at Ferfoot Care Home

Thank you for your lovely comments. We're so glad to hear that your parents are receiving such great care at Ferfoot and that this has been a more positive experience for you all. Your recognition of the care, the attentiveness of our team, and the quality of food means a lot to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Ferfoot Care Home
from Shelley N (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

Putting Mum into a Care home after caring for her myself, was one of the hardest things emotionally and mentally I have ever done. It was incredibly hard to let my Mum be cared for in a different environment.
I struggled badly for the first couple of weeks but soon realised what a wonderful care

home Ferfoot is. Mum has a lovely room, but much more important than a lovely room are the people that work at Ferfoot, they are the most caring, empathetic people they cannot do enough for my Mum, who is thriving at Ferfoot. There are lovely Gardens, lots of entertainment happening and the Food is excellent. Thank you to all the staff for being so professional, kind and lovely to my Mum.

Reply from Nicole Howarth, on behalf of the team at Ferfoot Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is thriving and receiving such great care at Ferfoot Care Home. We understand how difficult this decision can be, and we're honoured that you chose us to care for your mum. Our team is dedicated to providing the very best care for all our residents, so your recognition means a lot. I will pass on your kind comments to the whole team.

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Review of
Miranda House
from E L (Granddaughter of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with all members of staff that work within Miranda House.

Reply from Nicole Howarth, on behalf of the team at Miranda House

Thank you for your lovely review! Our team is dedicated to providing the very best care for all our residents at Miranda House, so your recognition means a lot. I will pass on your kind comments to the whole team.

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Review of
Miranda House
from S S (Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Nothing too much trouble, always helping, a lovely place to live.

Reply from Home Manager, Home Manager at Miranda House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you're receiving such great care and feel happy at Miranda House. I will pass on your kind comments to the whole team.

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Review of
Ferfoot Care Home
from L P (Sister of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

All welcoming. Everyone looks well cared for. Have visited at various times of the day but was always greeted with kindness and respect. Always keeping us up to date with everything, a special thanks from us to all of them. The team is amazing and goes the extra mile, and they are great with getting

touch. All of them are an absolute asset. I know my sister is happy in Ferfoot. So we as her family are happy too.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you so much for your lovely feedback! We're really pleased to hear that you've felt so welcomed and well-informed during your visits. Our team genuinely cares about all our residents, and it's fantastic to know that your sister is happy here at Ferfoot. We'll be sure to pass on your kind words to everyone - they really do go above and beyond. Thanks again for sharing your thoughts, and we're so grateful to have your trust and support!

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Review of
Ferfoot Care Home
from B C (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Myself and my father in law are very happy so far with my mother in laws care. The staff are extremely friendly and can not do enough for us.
We have had alot of hurdles due to my mother in laws health and the staff especially the management have sorted so much out for us.
Communication has been

constant which is also reassuring and we are always informed of any changes or problems that may arise.
A very friendly home.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that both you and your father-in-law are happy with the care that your mother-in-law is receiving at Ferfoot Care Home. I will pass on your kind comments to the whole team.

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Review of
Ferfoot Care Home
from Julia O (Wife of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

The care home has a lovely friendly and cosy atmosphere and is very well furnished. The staff are very polite, attentive and knowledgeable. The care home itself is very spacious, clean and well-kept. The staff are very respectful and communicate with us regularly. We are always made to feel very welcome.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for your review and positive comments regarding our home and colleagues at Ferfoot Care Home. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Ferfoot Care Home
from K G (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My mum has had excellent care at Ferfoot, all staff and management go beyond with their care and compassion! The care home environment is cosy and warm and a very high standard of cleanliness, my mum has been in Ferfoot for over two years and has been very happy there and all visitors are made very

welcome and I have always been kept up to date with any concerns the staff may have.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ferfoot. Our team is committed to providing compassionate care in a welcoming environment, and it's great to know we've met your expectations. I will pass on your kind comments to the whole team.

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Review of
Miranda House
from K G (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

When our mum was given a place at Miranda House, after a fall and spending 7 weeks in hospital, we were so grateful. As Mum was struggling to sleep, Miranda House was the only home that agreed to look after her. They have been very kind and helped me and my sister with the transition as much as they

could.
The activities staff have been amazing. They have taken Mum to bingo and Dementia choir weekly, along with choir concerts and many of the tractor runs that have happened through the town. They frequently invite singers to entertain residents and organise arts and crafts, quizzes and other activities weakly. All of this has allowed us to feel confident Mom is being looked after.

Reply from Home Manager, Home Manager at Miranda House

Thank you for taking the time to leave us such a fantastic review! We're so pleased that we could offer your mum a place here at Miranda House, and that the team has been able to make such a positive difference. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Miranda House
from David R (Husband of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

To all managers and staff of Miranda House, thank you for the second year of the invitation to Christmas dinner to spend with my wife and to the catering staff for a wonderful dinner.

Reply from Home Manager, Home Manager at Miranda House

On behalf of the Miranda House team, we would like to thank you for your wonderful review, David. We're pleased to hear you enjoyed Christmas dinner with your wife, it was a pleasure to have you with us. I will pass on your kind comments to the catering team who will be delighted to hear your feedback.

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Review of
Miranda House
from M M (Son of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

I did not know what to expect, mother went down very quickly to a point where she needed 24 hour care. Right from the start we were made to feel welcome and they spent a lot of time with mum to help her settle in. Full of respect for the staff, the more I visit the more I appreciate the respect and

care they show the residents.

Reply from Home Manager, Home Manager at Miranda House

Thank you so much for sharing your experience with us, our hearts are with your family during this difficult transition. We know how tough it has been for your mother as well as her loved ones. We're so glad however that she's settling in and feels welcome at Miranda House. She most certainly is, it's our privilege to care for her. Thank you again for your wonderful comments regarding our team's compassion, your feedback means so much to us!

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Review of
Ferfoot Care Home
from Wendy M (Power of Attorney of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Since our godmother moved into Ferfoot we have seen an enormous improvement in her appearance, well-being and willingness to interact. She came into residential care as an emergency admission and has settled better than we could have hoped. She agrees the staff are wonderful and tells us she is happy

and well looked after.

Reply from Home Manager, Home Manager at Ferfoot Care Home

It's absolutely wonderful to hear this, we are delighted to see such a big improvement in your godmother's health and wellbeing and we really appreciate you sharing this feedback. It's our team's privilege to take care of her and we're so glad she has settled in well and enjoying her home at Ferfoot. We'll pass on your lovely comments to the team!

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Review of
Ferfoot Care Home
from Jane L (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I have looked after mum for over a decade, so it was hard for me to hand her care over to someone else. However, I have been delighted with the standard of care mum is receiving. The Manager and Deputy Manager have listened/worked with me and done everything they can to help mum settle in and be as

comfortable as possible. Nothing seems too much trouble and the care team staff have been really lovely with mum.

Reply from Home Manager, Home Manager at Ferfoot Care Home

On behalf of the Ferfoot Care Home team, we would like to thank you for your wonderful feedback. We're happy to hear that your mum has settled in and hope you can relax knowing she is receiving such great care. I will pass on your kind comments to the whole team.

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Review of
Ferfoot Care Home
from Shirley C (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

As a family, we visited two care homes but Ferfootb was by far superior. We were made very welcome and the Manager explained everything about the home, giving us a guided tour. My mother's room was located on the first floor, it was very comfortable, clean and well-presented. The Manager and staff could

not be more accommodating, they go over and above to ensure the residents are well looked after with a very caring approach. The residents can take part in the many activities the care home provides, and they encourage them to participate, helping them to settle and make friends as the interaction is vital to their welfare and well-being. The food provided is of a high standard and they try to accommodate each resident's needs and requirements. My mother is now on the ground floor which so far appears to be helping her settle. The lounge areas are well presented with a homely feel, clean and tidy everywhere. Ferfoot is an excellent choice and we would thoroughly recommend it. Thank you.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your mother is receiving such great care at Ferfoot. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Miranda House
from J A (Granddaughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

The care home is very clean and tidy - all of the staff are friendly. Always welcomes you with a smile on reception is lovely as well. My nan is really looked after and I am very happy and appreciate the staff.

Reply from Home Manager, Home Manager at Miranda House

Thank you for your positive review, we're pleased to hear that your nan is receiving such great care at Miranda House and that you find the home and staff welcoming. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Miranda House
from Lainie M (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

I am, as always, so very impressed at the level of love and care that all the staff at Miranda offered to each and every resident. The care they all give is above reproach, and the help, information and support that is given to us as relatives, makes our journey with our loved ones more bearable. I

cannot emphasise enough how awesome all of these people are. Many thanks to all for everything you do.

Reply from Mandi Short, Home Manager at Miranda House

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review of
Miranda House
from M S (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Visiting is a very joyous event, all members of staff are extremely welcoming and friendly. The level of care to residents is outstanding, not only for their physical needs but also their emotional well-being. This also extends to their treatment of visitors. The food is to a very high standard and

varied. I would not wish for my mother to be anywhere else.

Reply from Mandi Short, Home Manager at Miranda House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Miranda House and will pass on your kind comments to the whole team.

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Review of
Miranda House
from Beverley D (Daughter of Resident) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience

In November 2023 the time came for my mother to move into a care home, due to her dementia deteriorating. Leaving her in a new home not knowing how she would be cared for was very hard as I wanted the best care for her. 7 months on and although my mother has deteriorated, the care, kindness and dignity

of all the staff has been amazing. It's like a big extended family and nothing is too much trouble. Thank you so much.

Reply from Home Manager, Home Manager at Miranda House

Thank you, Beverley, for your kind words and recognition of the team at Miranda House. The care from the heart and services we deliver to all our residents and families is extremely important to us, so it's lovely to hear this gives you reassurance. Thank you again for your review and your feedback will be shared with the team.

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Review of
Ferfoot Care Home
from Natalie F (Daughter-in-law of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

From the moment we were walked in to take a look at Ferfoot, to decide if we wanted my mother-in-law to move there, we knew. We knew she had her forever home. After two previous placements, finding her, her forever home, was incredibly important and it had to be 100% in every aspect. The manager and

her team have been open, honest, and welcoming and we have total confidence in her and them.
My mother-in-law has a beautiful bedroom, bright, spacious lounges to relax in, a restaurant-standard dining experience to enjoy every day, a range of activities to participate in. Stunning gardens, full of fragrant flowers to walk in, whats not to love. As a care home manager and a daughter in law, I would not hesitate to recommend Ferfoot. Seeing the peace it's bought to my husband and sister in law, knowing their mum is safe and well cared for is priceless.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a fantastic review! It means so much to us and even more so, as a care home manager yourself. To hear of your positive experience from the start is wonderful and we are so delighted to be able to give you all peace of mind in the care and services we give from the heart. Thank you sincerely from all the Ferfoot team.

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Review of
Ferfoot Care Home
from Jon L (Son of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Very friendly, professional and companionate staff throughout. Nothing is too much when asked and they are always thinking of ways to improve the care given on a 1-1 basis. The home is very clean, well furnished and maintained. I'd recommend Ferfoot if ever asked and would happily give my reasons why.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Ferfoot. The team join me in thanking you for your positive comments.

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Care Homes Owned by Aria Care in Wiltshire

Aria Care Locations in Wiltshire (2)

Aria Care Reviews in Wiltshire (82)

Ferfoot Care Home

Ferfoot Care Home

Miranda House

Miranda House

Ferfoot Care Home

Ferfoot Care Home

Ferfoot Care Home

Ferfoot Care Home

Miranda House

Miranda House

Miranda House

Ferfoot Care Home

Ferfoot Care Home

Ferfoot Care Home

Miranda House

Miranda House

Miranda House

Miranda House

Ferfoot Care Home

Ferfoot Care Home

Awards / Recognitions (2)

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