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Care Home Owned by Aria Care in Norfolk

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aria Care in Norfolk

Only the locations & reviews in Norfolk for Aria Care are showing below.

View the details of all 49 locations (with 3734 reviews) owned by Aria Care

Aria Care Locations in Norfolk (1)

 - Browse 1 Care Home owned by Aria Care in Norfolk
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Oak Manor Nursing Home
Scarning, Dereham NR19 2PG 
10 97 reviews
Oak Manor Nursing Home, Dereham, Norfolk
"My father came to Oak Manor in July this year for his final few months of his life. He had complex physical and mental health needs which…"   Read all 97 reviews
  • from £1,750 / week
  • 61 Rooms
Location Type Care Home

The care home has an outstanding team of highly skilled and passionate support staff equipped to support people living with different types of dementia including Alzheimer’s disease, vascular ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Aria Care Reviews in Norfolk (97)

9.5

Aria Care has a Group Review Score of 9.5 (9.458) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aria Care must have a Review Score.

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Review of

Oak Manor Nursing Home

from Susan W (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Oak Manor in July this year for his final few months of his life. He had complex physical and mental health needs which required around the clock nursing and personal care. He was completely bedbound with limited movement. Every member of staff treated my father with dignity, kindness
and patience. My father was not an easy man to look after but the whole team did everything they could to make him feel he was at his family home. We particularly want thank all the staff for their time and effort they took to set up a celebration for our parents 72nd wedding anniversary for the whole family. The support the whole family received in the last few weeks of our father's life was fantastic. Our mother particularly had huge support on her visits to see her husband and we were encouraged to spend as much time as we wanted to until our father died. I have no hesitation in recommending Oak Manor for the care of a loved one.
Reply from Stuart Lamacraft, on behalf of the team at Oak Manor Nursing HomeThank you for sharing such a heartfelt review. We're truly honoured to hear that your father's final months were spent with dignity and kindness, and that your family felt so supported throughout. The team will be especially touched by your comments about the anniversary celebration and the care shown to your mother. Your recommendation means a great deal to everyone at Oak Manor.
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Review of

Oak Manor Nursing Home

from Duncan G (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All my dealings with staff doing a variety of tasks (in a testing environment with dementia patients)was that they all cared and took pride in their work.
The management who lead this team are exceptional. All the staff speak highly of their management team .This comes across in vibes of the place
and that they like working there.
Happy staff make all the difference.
Reply from Stuart Lamacraft, on behalf of the team at Oak Manor Nursing HomeThank you for sharing such thoughtful feedback. It's wonderful to hear how strongly the team's care, pride and positivity came across during your visits. Your comments about the leadership and the atmosphere mean a great deal - a happy, well-supported team truly does make all the difference, and we appreciate you for recognising that.
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Review of

Oak Manor Nursing Home

from Donald G (Son of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that our father received in the 3 months he was here was incredible. All the staff were kind, caring, knowledgeable and the communication was excellent at all times.The home felt like a home for the residents and the ethos is definitely 'We will fit around what the residents want and like"
not the residents have to fit in, with the running of the care home.
Reply from Stuart Lamacraft, on behalf of the team at Oak Manor Nursing HomeThank you for sharing such thoughtful feedback. We're so pleased to hear that your father felt at home and well supported during his time with us, and that the team's kindness, communication and person-centred approach made a meaningful difference. Your words mean a great deal to everyone here.
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Review of

Oak Manor Nursing Home

from Will S (Son of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Oak Manor for six weeks and my family could not be happier with the care she is receiving. The staff are extremely compassionate and friendly, and the home is wonderfully busy with fun experiences for the residents. My mother, who has dementia, did not settle at all in two
previous homes, and it was very difficult to find a new place for her, but at Oak Manor she has been welcomed with open arms. It has resulted in a real upturn in her levels of happiness and stability, which is a great credit to all of the staff. I highly recommend Oak Manor.
Reply from Nicole Howarth, on behalf of the team at Oak Manor Nursing HomeThank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mother is receiving such great care and has settled in so well at Oak Manor. We understand how challenging transitions can be, especially for those living with dementia, and it means the world to us to know she feels at home here. Your kind words about our team and the atmosphere of the home mean a lot to us. I will pass on your lovely comments to the whole team.
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Review of

Oak Manor Nursing Home

from Michelle W (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was at Oak Manor for around 6 weeks and the care he received was excellent.
All the staff from Management through to the cleaners, were kind, happy and very friendly. We were always made to feel welcome from the moment we walked through the door.
My Father had dementia and the care provided
was full of kindness, dignified, caring and with patience. As a family, we couldn't have asked for anything more.
The meals provided always looked very appetising, snacks and drinks were also provided in-between meal times.
As a family we were extremely happy that we picked this home for our loved one to be cared for.
Reply from Harry O'Brien, on behalf of the team at Oak Manor Nursing HomeThank you for taking the time to write us such a lovely review. We're all so sorry for your loss and our team are all thinking of your family. We hope we could give your father the comfort and enjoyment he deserved during his stay at Oak Manor. It's wonderful to hear how welcomed you felt at our home and we're so grateful for your kind words about our team and their kind and caring approach to your father's care - your trust in us means the world! Thank you again for your wonderful feedback, we wish you all the best!
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Review of

Oak Manor Nursing Home

from N R (Relative of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my relative in the short time he was at Oak Manor was exemplary.
The first things I noticed was the calm and relaxed atmosphere, the friendliness of staff, and the way staff treated people with empathy, respect and kindness. Staff clearly demonstrated the professional
values I would expect.
As a registered nurse and a nurse academic, I would hold Oak Manor as an excellent example of how people with dementia should be cared for. I am so grateful to all the staff, especially the manager, who were so lovely to my relative's son and daughter-in-law after his death.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you so much for taking the time to share your kind words with us. We're so sorry for your loss and your family are in all our thoughts. It means a great deal to us to know that your relative received the care and compassion they deserved during their time at Oak Manor. Our team work very hard to create a calm, respectful, and supportive environment, so your feedback means the world to us-especially coming from someone with your background and experience in care. We'll make sure your thoughtful message is shared with the whole team, thank you again and we wish you all well!
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Review of

Oak Manor Nursing Home

from Lisa P (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at Oak Manor for just over 2 months.
My first impressions were that the staff were all friendly and kind. The home clean and residents settled and well looked after.
ALL of the staff have made a genuine effort to get to know my dad and talk to him about things that interest
him.
I am also extremely grateful for the support they have given me and my family.
Overall, I feel very lucky that my dad is living in this lovely home.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you for your lovely feedback, it really means a lot to our team. We're so glad to hear your dad is settling in well and that you've felt supported along the way. Moving into a new home is a big step, and it's lovely to know the team has helped make that transition a little easier for both him and your family. We really appreciate you mentioning the effort the team makes to connect with your dad on a personal level - it's so important to us and it's been a privilege to care for and get to know him. Thank you again, we'll make sure everyone hears your kind words!
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Review of

Oak Manor Nursing Home

from Jean B (Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here just under one year. In this time I have been very well looked after. I feel like I am understood and the people here make me laugh and happy. The manager visits me everyday and care so much about us all. The carers and activity people do lots for me. I am glad I am here.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you for taking the time to write us such a lovely review, it means the world to us that you're happy at Oak Manor, it's the most important thing to our team and it means so much to us to receive this kind of feedback. It's wonderful to hear that you feel understood and well looked after but also that you're happy and having a laugh too! We look forward to sharing your lovely comments with the rest of our team!
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Review of

Oak Manor Nursing Home

from Daniel K (Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well cared about by everyone here since I arrived. I am looked after very well. The staff are very attentive. I enjoy my life here.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you so much for sharing your feedback, we're so happy to hear that you're enjoying your home at Oak Manor! We're so lucky to have you as part of our community and it's our team's privilege to care for you. It's great to hear that they're all doing a good job and we really appreciate your kind words about the care they provide!
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Review of

Oak Manor Nursing Home

from M S (Relative of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today I have visited a distant relative in Oak Manor Home today.
I was so impressed by the team and the manager who was so caring and thoughtful to care for my relative in the way I observed. Thank you all so much.
Reply from Laura Older, Home Manager at Oak Manor Nursing HomeThank you so much for your lovely feedback, we're so glad to hear that we've made such a good impression! It was a pleasure to have you and we'll look forward to seeing you again!
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Review of

Oak Manor Nursing Home

from Mary M (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short residency in another care home, my Dad was moved to Oak Manor.
He has some quite tricky care needs and has in the past been difficult to look after, our family were a little nervous about him being moved to another home that potentially couldn't manage him.
We needn't have worried. The
staff are all amazing, walking angels there is so much love and care given to not just every resident, but their families too.
My Dad is a retired priest and we discovered that the staff have been singing hymns to him to calm him when he is anxious for instance. The activities co-ordinator went out of her way to find 'Sing Together' videos that my Dad was in and bought a giant screen into his room so he could watch it.
While we visited, every member of staff popped their heads into the room to say hello to Dad and our family and it was clear that they are all passionate about delivering exceptional care.
This place is outstanding, amazing people and care. Thank you.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThis has made our day, Mary, thank you so much for sharing your amazing feedback with us! We're overjoyed to read your lovely comments about our team - they are all so passionate and committed to their roles and it will mean so much to them to receive such high praise for their efforts. We know how difficult it has been for your family and how daunting it can be to find the right home that can manage Dad's needs, but we're so pleased that our team have been able to take good care of him and help to put your minds at ease. Thank you again for your kind words - this will put smiles on a lot of faces!
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Review of

Oak Manor Nursing Home

from L M (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care at Oak Manor Nursing Home. The staff were all very kind, caring and could not do enough to make her comfortable. Unfortunately my mum passed away earlier this month but could not have been in a better care home.
Reply from Laura Older, Home Manager at Oak Manor Nursing HomeThank you so much for your wonderful review, Lyn. We're so sorry for your loss and our team are keeping you and your family in our thoughts. It was our privilege to care for Mum - she was a special part of our community. Your thoughtful words about the kindness and quality of care provided by our team mean the world to us. Thank you again for taking the time to share your lovely feedback with us!
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Review of

Oak Manor Nursing Home

from Heather S (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was welcomed into the home by very friendly and caring managers and staff. His room was made up with his personal belongings all set up for him. Photos of family had been displayed on the walls. The room had been selected for him for space and the specialist bed. Myself, brother and mother
feel his every need is met. He settled in well and he likes to wave at all the friendly staff who always have time for him. Thank you so much for being wonderful.
Reply from Laura Older, Home Manager at Oak Manor Nursing HomeThank you so much for your wonderful feedback, we're delighted to hear that your father feels welcome and settled in at Oak Manor and we really appreciate you sharing this with us. It's so lovely to see him getting along with our team and making new friends! We're so grateful for your kind words about our team, your recognition means the world to all of us!
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Review of

Oak Manor Nursing Home

from Bill H (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oak Manor team have been fantastic when dealing with my father.
All the team have been remarkably kind and loving during a difficult time.
We wish to thank all of the team for the love and support shown.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeWe're delighted to read such wonderful comments about the care your father has received - it's an absolute privilege to have him here as part of our community! Our hearts are with you in this difficult time and we aim to do everything we can to make life easier for your father and your family. Thank you so much for your lovely review, we really appreciate your kind words and support!
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Review of

Oak Manor Nursing Home

from Nicole P (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the 8 months my mum has now been a resident at Oak Manor I can't fault the care she gets. It was a slow unsteady start for her getting used to somewhere/something new but all the carers made sure she felt at home and although there have been challenges along the way they have always kept my mum safe
and secure and felt part of the family, I've witnessed this first hand. The room she has is beautifully decorated warm and cosy the meals are nutritious and there are always drinks/tea/coffee. All the carers are amazing and I'm so so thankful for each and every one.
The manager runs a great ship.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you so much for your wonderful feedback! We understand that the care home journey comes with its challenges, particularly in the beginning when loved ones struggle to get used to a new setting but we hope we've made this transition easier for your mum and your family. It's an absolute privilege to care for her and we're very thankful for your comments about our team's dedication!
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Review of

Oak Manor Nursing Home

from Richard S (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the three years my father was at Oak Manor up to his passing, I found all the staff to be loving, friendly, compassionate and dedicated to all the residents and could not fault the respect, love and care my father was given. This kindness was extended to me and it became my extended home and family.
I could not have wished for better care for my father and cannot extend my gratitude strongly enough.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the three years your father spent with us at Oak Manor as happy and peaceful as possible. Our team will be touched to hear your lovely comments.
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Review of

Oak Manor Nursing Home

from N A (Son of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding. The team are so loving and kind.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you for your review, we'll share your lovely comments with our team.
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Review of

Oak Manor Nursing Home

from N A (Granddaughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is always welcoming and they look after the residents with love and kindness.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you for your feedback, our team really appreciates the recognition.
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Review of

Oak Manor Nursing Home

from Andy C (Son-in-law of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are brilliant, attentive and friendly. They clearly care about their charges and this shows in how Mum responds to them. Outstanding!
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you so much for your kind words, Andy, our team will be delighted to hear your comments!
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Review of

Oak Manor Nursing Home

from M B (Friend of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend with my wife every month or so, and each time I see him I am amazed at how well he looks and how well cared for he is. Not only physically cared for but cared for in every way by staff who genuinely want to make a difference. The whole team are welcoming, polite and professional and
nothing is too much trouble for them.
Reply from Home Manager, Home Manager at Oak Manor Nursing HomeThank you for your wonderful feedback, we really appreciate your recognition of our team and the level of care they provide residents.
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Awards / Recognitions (3)

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