Aria Care in Norfolk | 2 Care Homes

Review of
Ivy Court
from M S (Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

I celebrated my 81st birthday on the 14th July and the kitchens produced a wonderful buffet for the afternoon, sausage rolls to die for, birthday cake, strawberry's and cream. As always the food was so tasty. All the staff helped me enjoy the day, housekeepers, carers and nurses.they all helped me to

make 81 not such a dreadful day to be 81.

Reply from Stuart Lamacraft, On behalf of the team at Ivy Court

Thank you so much for sharing your birthday experience with us. We're delighted to hear that your special day was made memorable with delicious food and the support of our wonderful team. It means a lot to know that everyone - from the kitchen to the care team - helped make turning 81 a joyful celebration. Wishing you continued happiness and many more special moments at Ivy Court!

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Review of
Oak Manor Nursing Home
from Will S (Son of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

My mother has been living at Oak Manor for six weeks and my family could not be happier with the care she is receiving. The staff are extremely compassionate and friendly, and the home is wonderfully busy with fun experiences for the residents. My mother, who has dementia, did not settle at all in two

previous homes, and it was very difficult to find a new place for her, but at Oak Manor she has been welcomed with open arms. It has resulted in a real upturn in her levels of happiness and stability, which is a great credit to all of the staff. I highly recommend Oak Manor.

Reply from Nicole Howarth, on behalf of the team at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mother is receiving such great care and has settled in so well at Oak Manor. We understand how challenging transitions can be, especially for those living with dementia, and it means the world to us to know she feels at home here. Your kind words about our team and the atmosphere of the home mean a lot to us. I will pass on your lovely comments to the whole team.

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Review of
Ivy Court
from Richard K (Husband of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

After three years bedridden the last three months in Ivy Lodge I could not have asked for more for the excellent way she lived out her last three months of her life.The staff were excellent and made my wife's stay a pleasure which I think she appreciated. The support I received was excellent. I would

recommend Ivy Lodge to any family if a relation has to go into care.

Reply from Stuart Lamacraft, On behalf of the team at Ivy Court

Thank you for sharing such a sincere and thoughtful reflection on your wife's time at Ivy Court. It means a great deal to the team to know she was comfortable and well cared for in her final months, and that you also felt supported throughout. Your recommendation is truly appreciated.

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Review of
Oak Manor Nursing Home
from Michelle W (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

My Father was at Oak Manor for around 6 weeks and the care he received was excellent.
All the staff from Management through to the cleaners, were kind, happy and very friendly. We were always made to feel welcome from the moment we walked through the door.
My Father had dementia and the care provided

was full of kindness, dignified, caring and with patience. As a family, we couldn't have asked for anything more.
The meals provided always looked very appetising, snacks and drinks were also provided in-between meal times.
As a family we were extremely happy that we picked this home for our loved one to be cared for.

Reply from Harry O'Brien, on behalf of the team at Oak Manor Nursing Home

Thank you for taking the time to write us such a lovely review. We're all so sorry for your loss and our team are all thinking of your family. We hope we could give your father the comfort and enjoyment he deserved during his stay at Oak Manor. It's wonderful to hear how welcomed you felt at our home and we're so grateful for your kind words about our team and their kind and caring approach to your father's care - your trust in us means the world! Thank you again for your wonderful feedback, we wish you all the best!

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Review of
Ivy Court
from Sherie C (Daughter of Resident) published on 16 May 2025

Submitted via Website • Report

Overall Experience

My mum has been at Ivy Court for a couple of months, the care has been outstanding, my mum is treated with dignity and respect. She has been made to feel like one of the family and is so much happier in herself and has become so much more sociable. Family visiting are made to feel so welcome and nothing

is to much trouble.
The surroundings at Ivy Court are beautiful and well cared for. I would just like to thank all the staff for their kindness and support with mum and us as a family.

Reply from Stuart Lamacraft, Marketing at Ivy Court

Thank you for your thoughtful and heartfelt feedback about Ivy Court. It's wonderful to hear how much your mum has flourished and how welcome your whole family has felt. Knowing she feels part of the community and is treated with such dignity means everything to us. Your kind words will be truly appreciated by the whole team.

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Review of
Oak Manor Nursing Home
from N R (Relative of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

The care and compassion shown to my relative in the short time he was at Oak Manor was exemplary.
The first things I noticed was the calm and relaxed atmosphere, the friendliness of staff, and the way staff treated people with empathy, respect and kindness. Staff clearly demonstrated the professional

values I would expect.
As a registered nurse and a nurse academic, I would hold Oak Manor as an excellent example of how people with dementia should be cared for. I am so grateful to all the staff, especially the manager, who were so lovely to my relative's son and daughter-in-law after his death.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for taking the time to share your kind words with us. We're so sorry for your loss and your family are in all our thoughts. It means a great deal to us to know that your relative received the care and compassion they deserved during their time at Oak Manor. Our team work very hard to create a calm, respectful, and supportive environment, so your feedback means the world to us-especially coming from someone with your background and experience in care. We'll make sure your thoughtful message is shared with the whole team, thank you again and we wish you all well!

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Review of
Ivy Court
from Tina C (Daughter of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been supported so well at Ivy Court. She has been treated with dignity and choice. There are beautiful grounds, wonderful facilities the staff are amazing. Living with Dementia is hard, but with such amazing support, I've seen a little bit of my mum again, she is happy, enjoying herself,

this makes me happy and very grateful.

Reply from Home Manager, Home Manager at Ivy Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care and feels content at Ivy Court. It's wonderful to know that the support we're providing is making a positive difference for both you and your mum. I will pass on your kind comments to the whole team.

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Review of
Oak Manor Nursing Home
from Lisa P (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My dad has been living at Oak Manor for just over 2 months.
My first impressions were that the staff were all friendly and kind. The home clean and residents settled and well looked after.
ALL of the staff have made a genuine effort to get to know my dad and talk to him about things that interest

him.
I am also extremely grateful for the support they have given me and my family.
Overall, I feel very lucky that my dad is living in this lovely home.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your lovely feedback, it really means a lot to our team. We're so glad to hear your dad is settling in well and that you've felt supported along the way. Moving into a new home is a big step, and it's lovely to know the team has helped make that transition a little easier for both him and your family. We really appreciate you mentioning the effort the team makes to connect with your dad on a personal level - it's so important to us and it's been a privilege to care for and get to know him. Thank you again, we'll make sure everyone hears your kind words!

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Review of
Ivy Court
from R D (Brother of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

Since moving into Ivy Court I have noticed a marked improvement in my sisters well being. She is more cheerful with none of the anxiety she experienced previously. She has put on weight and enjoys many of the activities despite being very deaf. A good move I think!

Reply from Home Manager, Home Manager at Ivy Court

Thank you for sharing such wonderful feedback. It's heartwarming to hear that your sister has settled in well at Ivy Court and that her wellbeing has improved. Seeing her more cheerful and engaged is truly rewarding for our team. We're so pleased that she's enjoying the activities, and we're grateful for your trust in us. Wishing you both all the best.

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Review of
Ivy Court
from Chris N (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

We are always satisfied that Mum is being cared for with dignity and attentiveness. She has dementia so she can be difficult but the staff deal with this well. Her room is kept to the highest standards.

Reply from Home Manager, Home Manager at Ivy Court

Thank you for your kind words and for taking the time to share your experience. We understand how important it is for families to feel reassured, and we're so pleased to hear that you're satisfied with the care your mum receives. Our team is dedicated to providing compassionate and dignified support, and your feedback means a great deal to us. Wishing you and your mum all the best.

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Review of
Ivy Court
from Andrea D (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mother in law moved into Ivy Court very suddenly, when my father in law became terminally ill. The kindness and support from the team, to our entire family, has been outstanding. Six months on, she is settled and refers to Ivy Court as "home". Her physical health has improved and she has formed

friendships with fellow residents. All staff are welcoming and professional. As a family, we appreciate that she is in a safe and happy nursing home.

Reply from Ovidiu Andreescu, Home Manager at Ivy Court

Thank you so much for your kind words and for sharing your experience. We understand how difficult such transitions can be, and we are truly heartened to know that Ivy Court has become a comforting home for your mother-in-law. It's wonderful to hear that her health has improved and that she has found companionship among fellow residents. Our team is dedicated to providing a warm, supportive environment, and your appreciation means the world to us. We are grateful for your trust and will continue to do our very best for her and all our residents.

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Review of
Oak Manor Nursing Home
from Jean B (Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I have lived here just under one year. In this time I have been very well looked after. I feel like I am understood and the people here make me laugh and happy. The manager visits me everyday and care so much about us all. The carers and activity people do lots for me. I am glad I am here.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to write us such a lovely review, it means the world to us that you're happy at Oak Manor, it's the most important thing to our team and it means so much to us to receive this kind of feedback. It's wonderful to hear that you feel understood and well looked after but also that you're happy and having a laugh too! We look forward to sharing your lovely comments with the rest of our team!

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Review of
Oak Manor Nursing Home
from Daniel K (Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very well cared about by everyone here since I arrived. I am looked after very well. The staff are very attentive. I enjoy my life here.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for sharing your feedback, we're so happy to hear that you're enjoying your home at Oak Manor! We're so lucky to have you as part of our community and it's our team's privilege to care for you. It's great to hear that they're all doing a good job and we really appreciate your kind words about the care they provide!

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Review of
Oak Manor Nursing Home
from M S (Relative of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Today I have visited a distant relative in Oak Manor Home today.
I was so impressed by the team and the manager who was so caring and thoughtful to care for my relative in the way I observed. Thank you all so much.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your lovely feedback, we're so glad to hear that we've made such a good impression! It was a pleasure to have you and we'll look forward to seeing you again!

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Review of
Ivy Court
from P M (Wife of Resident) assisted by family/friend published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Ivy Court for two months. He has been treated with the utmost respect, the staff are professional and friendly to the residents and their visitors. They are always willing to answer any questions I have, and always put the residents comfort at priority.

Reply from Stuart Lamacraft, Marketing at Ivy Court

Thank you for your kind review. We're so pleased to hear that your husband has been treated with the respect and care he deserves at Ivy Court. Our team is committed to ensuring both residents and their families feel supported, so it's wonderful to know you've found them professional, friendly, and attentive. Your kind words mean a great deal to us all. Thank you for sharing your experience.

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Review of
Oak Manor Nursing Home
from Mary M (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

After a short residency in another care home, my Dad was moved to Oak Manor.
He has some quite tricky care needs and has in the past been difficult to look after, our family were a little nervous about him being moved to another home that potentially couldn't manage him.
We needn't have worried. The

staff are all amazing, walking angels there is so much love and care given to not just every resident, but their families too.
My Dad is a retired priest and we discovered that the staff have been singing hymns to him to calm him when he is anxious for instance. The activities co-ordinator went out of her way to find 'Sing Together' videos that my Dad was in and bought a giant screen into his room so he could watch it.
While we visited, every member of staff popped their heads into the room to say hello to Dad and our family and it was clear that they are all passionate about delivering exceptional care.
This place is outstanding, amazing people and care. Thank you.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

This has made our day, Mary, thank you so much for sharing your amazing feedback with us! We're overjoyed to read your lovely comments about our team - they are all so passionate and committed to their roles and it will mean so much to them to receive such high praise for their efforts. We know how difficult it has been for your family and how daunting it can be to find the right home that can manage Dad's needs, but we're so pleased that our team have been able to take good care of him and help to put your minds at ease. Thank you again for your kind words - this will put smiles on a lot of faces!

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Review of
Oak Manor Nursing Home
from L M (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum received excellent care at Oak Manor Nursing Home. The staff were all very kind, caring and could not do enough to make her comfortable. Unfortunately my mum passed away earlier this month but could not have been in a better care home.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful review, Lyn. We're so sorry for your loss and our team are keeping you and your family in our thoughts. It was our privilege to care for Mum - she was a special part of our community. Your thoughtful words about the kindness and quality of care provided by our team mean the world to us. Thank you again for taking the time to share your lovely feedback with us!

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Review of
Ivy Court
from M D (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Excellent work by the Ivy Court team, by Manager and team since the last CQC review and really installed pride back in the home, and in the staff and it really shows in the way residents present to you as happy when you visit. It's been a long road to get to this point and the job is not over but the

team need to pat themselves on the back for how well they have pulled together and special mention must go to on lady who always makes me feel she has my relative's (who has advanced dementia) best interests as a priority and she is always treated with dignity (unlike previous care home) It's so important Head office recognises the work these core staff are doing and don't lose them and see things return to the dark days where things were in the main covered by agency staff and there was a lack of leadership. This result achieving GOOD in the CQC is deserved recognition and hope it will help the team's self-belief to get to Outstanding at the next assessment. Well done to all!

Reply from Ovidiu Andreescu, Home Manager at Ivy Court

Thank you so much for your heartfelt review and for recognising the hard work and dedication of the team at Ivy Court. It's truly rewarding to hear how the pride and effort of the staff have brought such positive changes to the home, making it a happier place for the residents. Your kind words about the care and dignity shown to your relative, especially given their advanced dementia, mean so much to us. The journey to this point has indeed been a team effort and we're incredibly proud of achieving the GOOD rating from the CQC. We deeply value your encouragement and will continue striving to deliver the highest standards of care. Thank you again for your support, it means the world to us.

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Review of
Ivy Court
from Michael B (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

When I was looking for a care home for my mother my sister and I naturally researched previous inspections of various homes. Ivy court had an inspection I think around about 2020 ish. One or two things were highlighted but we still decided to visit. Recommendations had clearly been addressed and we

had no worries at all. It's an impressive place and we didn't hesitate to have mum there. It's so well equipped and immaculate throughout. The staff have been superb and amazingly caring in mother's complex needs. The communication has been first class. There are various pastimes for residents and lovely gardens. The manager runs a very good home and is a nice guy. I would not hesitate to recommend Ivy Court. My mum sadly passed away Boxing Day but the staff were so lovely and caring in our loss. I cannot thank them all enough.

Reply from Home Manager, Home Manager at Ivy Court

Thank you so much for your heartfelt review and kind words about Ivy Court. We're deeply sorry for your loss and are honoured that we could support your mother and your family during such a difficult time. It means the world to us to hear that you found our care, communication, and facilities to be reassuring and that your mother's needs were met with compassion. Your recommendation and recognition of our team and the Manager's leadership truly mean a lot. Please know that our thoughts are with you and your family.

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Review of
Oak Manor Nursing Home
from Heather S (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My Father was welcomed into the home by very friendly and caring managers and staff. His room was made up with his personal belongings all set up for him. Photos of family had been displayed on the walls. The room had been selected for him for space and the specialist bed. Myself, brother and mother

feel his every need is met. He settled in well and he likes to wave at all the friendly staff who always have time for him. Thank you so much for being wonderful.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful feedback, we're delighted to hear that your father feels welcome and settled in at Oak Manor and we really appreciate you sharing this with us. It's so lovely to see him getting along with our team and making new friends! We're so grateful for your kind words about our team, your recognition means the world to all of us!

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Care Homes Owned by Aria Care in Norfolk

Aria Care Locations in Norfolk (2)

Aria Care Reviews in Norfolk (172)

Ivy Court

Oak Manor Nursing Home

Ivy Court

Oak Manor Nursing Home

Ivy Court

Oak Manor Nursing Home

Ivy Court

Oak Manor Nursing Home

Ivy Court

Ivy Court

Ivy Court

Oak Manor Nursing Home

Oak Manor Nursing Home

Oak Manor Nursing Home

Ivy Court

Oak Manor Nursing Home

Oak Manor Nursing Home

Ivy Court

Ivy Court

Oak Manor Nursing Home

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