Aria Care in Gloucestershire | 1 Care Home

Review of
Mill House
from Anne W (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

My mother stayed at Mill House for two weeks respite, having had a fall earlier in the year. She was very reluctant to go but having agreed, was welcomed so warmly and personally, that her anxieties were allayed; along with a card, she was also provided with her favourite chocolate. The food was really

excellent and choices varied. Her room was spacious with a lovely outlook over fields. The staff, although very busy, were attentive and kind, so very important. She is relatively independent and quite forthright, the staff were respectful of her independence but responsive to her needs as they arose. Whilst mum couldn't wait to get back to independent living again, in her own home, the two weeks did her the world of good in that she ate well and had plenty of stimulation, and it shows. At some level, this has restored her and I am so thankful to all the staff at Mill House.

Reply from Nicole Howarth, on behalf of the team at Mill HouseThank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mother felt warmly welcomed at Mill House and that our team were able to ease her anxieties during her stay. It's wonderful to know she enjoyed the food, her room, and the peaceful outlook. We're also pleased that the respite stay gave her the chance to rest, eat well, and regain some energy before returning home. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Mill House
from N C (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

My father was only in Mill House for a short time, but all the staff did everything they could to make his stay and final hours as comfortable as they could be. My father was always treated with utmost dignity.

Reply from Nicole Howarth, on behalf of the team at Mill HouseThank you so much for your kind words during what we know is a difficult time. Although your father was with us for only a short while, it was a privilege to care for him. We're truly touched to hear that you felt he was treated with dignity and that our team at Mill House helped make him as comfortable as possible. Please accept our sincere condolences, and thank you again for taking the time to share your experience.

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Review of
Mill House
from Sheila R (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum came in yesterday - the welcome was amazing. Everyone was so friendly and helpful. The room is beautiful and the food is plentiful and really really good. I asked if Mum's hair could be washed as I hadn't been for 3 weeks while she was in hospital. When I came in today it had been done and I was

impressed. I left the home feeling really good about leaving Mum there.

Reply from Nicole Howarth, on behalf of the team at Mill HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Mill House. It's great to know that you're happy with her room, the food, and the care she has received so far, and that she had such a warm welcome from our team. We're looking forward to getting to know your mum and supporting her in every way we can. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Mill House
from E C (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

My father came to Mill House for respite after a spell in hospital. We were immediately impressed by the care and support from the staff who helped him to settle in after a difficult time. Staff are always available to answer any questions in a caring and professional manner and make us feel welcome

as visitors. My fathers respite stay has been so successful that it is to become a permanent move. We are all happy that we chose Mill House.

Reply from Nicole Howarth, on behalf of the team at Mill HouseThank you for taking the time to leave us such a lovely review! We're happy to hear that your father's transition into Mill House has been so positive. It's wonderful to know that our team made both him and your family feel supported and welcome. We're honoured to continue caring for him. I will pass on your kind comments to the whole team.

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Review of
Mill House
from Anthony C (Respite Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

Although only a week's stay for respite, my experience from the moment of arrival was excellent. I received a warm welcome from the management and staff who were fully briefed about my requirements. All staff went out of their way to help me and the whole experience was caring, efficient and enjoyable.

The environment and atmosphere throughout was happy, and the food was excellent with healthy variety and interest. I also enjoyed some other activities included in my stay and arrangements for seeing visitors were excellent. Altogether a very pleasant time.

Reply from Nicole Howarth, on behalf of the team at Mill HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that you received great care during your stay at Mill House. It means a lot to the whole team to know that your experience was so positive. It was a pleasure to support you during your respite stay, and you'll always be welcome back should you ever need our help again. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Mill House
from Sharon C (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in Mill House for 4 years and the care has got better. The staff and carers are amazing, always got a smile and nothing is too much trouble.

Reply from Nicole Howarth, on behalf of the team at Mill HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Mill House, and it means a lot to know you've had such a positive experience. Our team works hard to create a welcoming and supportive environment, so thank you for your recognition. I will pass on your kind comments to the whole team.

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Review of
Mill House
from S M (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

It is always such a joy to visit my Mum at Mill House. I am always greeted so warmly and a beautiful, peaceful, friendly and happy atmosphere pervades the entire Home. My Mum has lived here for almost 5 years and she has been cared for so well in every way imaginable. I always find her peaceful, comfortable

and content usually having enjoyed one of the super activities that will have taken place during the morning. I really cannot find the words to express my gratitude to all the staff who work so consistently very, very hard for the benefit of all those they care for. Thank you all so very much.

Reply from Laura Reeve, on behalf of the team at Mill HouseMany thanks for your review and kind words about the care of your mum, our home and team, it is always a pleasure to welcome loved ones to our home as part of our family at Mill House, we are pleased you enjoy your visits and that your mum is happy and content with us and enjoying the activities. Your feedback has been shared with the team who will be delighted to receive it.

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Review of
Mill House
from S H (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful. My husband feels well looked after. Is very content at Mill House.

Reply from Home Manager, Home Manager at Mill HouseMany thanks for your review and it is wonderful to hear your husband is happy and content with us at Mill House, as a team this is the most important thing to us as our residents and their loved ones are part of our Mill House family. Your feedback will be shared with the team.

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Review of
Mill House
from R C (Friend of Resident) published on 1 May 2024 Submitted via Website • Report

Overall Experience

Very friendly and caring staff. Very attentive and welcoming to residents and visitors. A lovely home. My friend is always well cared for and happy, I would definitely recommend this home to anyone looking for a friend or relative.

Reply from Home Manager, Home Manager at Mill HouseMany thanks for your review and lovely comments about our home and team at Mill House. We are pleased your friend has settled in and is happy in our home. Your feedback will be shared with the team.

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Review of
Mill House
from A J (Son of Resident) published on 28 November 2023 Submitted via Website • Report

Overall Experience

Nothing to fault, from the initial enquiry to visiting the home to the arrival, the staff were exceptionally helpful.
My family member assures me he is happy and on every visit, it is obvious he is being well cared for.

Reply from Home Manager at Mill HouseThank you for taking the time to leave us a review and for your lovely comments, we are pleased to hear your family member is happy at Mill House. Your feedback will be shared with the team.

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Review of
Mill House
from S L (Friend of Resident) published on 16 November 2023 Submitted via Website • Report

Overall Experience

Wonderful care home, lots of activities,
Extremely happy with this care home.
Pet-friendly and kind, very professional and friendly staff.
Management team are there when you need them and I would highly recommend them.

Reply from Home Manager at Mill HouseThank you for taking the time to leave us a review and for your lovely comments about our home and team at Mill House. Your feedback will be shared with the team.

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Review of
Mill House
from M T (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident at Mill House Care Home for several years. The staff are always so kind and supportive and the activities team are great. I always feel confident that Mum is looked after well and with care.

Reply from Home Manager at Mill HouseThank you for taking the time to leave us a review and for your recognition of the team and activities that are available at Mill House. Your comments will be shared with the team who will be delighted to read your feedback.

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Review of
Mill House
from C C (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report

Overall Experience

Our family are incredibly grateful for the excellent care and amazing kindness shown to Mum after her recent fall and hospital stay. The staff are a wonderful team and go the extra mile to make things work and make Mum as comfortable as possible. Thank you.

Reply from Home Manager, Home Manager at Mill HouseThank you for taking the time to leave us a review and for your lovely comments about our team and the care your mum is receiving at Mill House. Your feedback will be shared with the team.

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Review of
Mill House
from A J (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report

Overall Experience

My mother has been a long term resident at Mill House due to her suffering from dementia. Since a fall causing a broken hip in November 2021, and a continued deterioration in her cognition her needs are now complex. I feel all the staff, whatever their role work hard to meet her needs and make her feel

safe and content. Our concerns as relatives are also understood and questions are answered in both a friendly and professional way.

Reply from Home Manager, Home manager at Mill HouseThank you for taking to the time to leave us a review and for your positive comments about the care your mother is receiving and as a result feels safe and content. Your feedback will be shared with the team.

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Review of
Mill House
from M P (Husband of Resident) published on 9 August 2023 Submitted via Website • Report

Overall Experience

My wife has been in Millhouse for eleven months. She had suffered a stroke which left her with multiple needs. The support and care she has received has been outstanding. The nursing staff and carers have been very professional, whilst showing tenderness and care when carrying out their duties. We went

to great lengths to choose a nursing home that would provide the best care that my wife needed. Also, the facilities that would provide the support for the family and the guidance that we needed. Needless to say, we have not been disappointed.

Reply from Home Manager at Mill HouseThank you for taking the time to leave us a review and for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review of
Mill House
from C T (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report

Overall Experience

Always impressed with the cheerfulness of the staff, they are doing a difficult job.
My mother is settled and happy. It's a great reassurance for me that her face lights up when either the nurses or carers come into her room. Mill House is a pleasure to visit. Welcoming and always clean.

Reply from Home Manager at Mill HouseThank you for taking the time to leave us a review and for your recognition of the team at Mill House. It is lovely to hear that your mother has settled in and is happy at our home. Your feedback will be shared with the team.

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Review of
Mill House
from John R (Husband of Resident) published on 9 August 2023 Submitted via Website • Report

Overall Experience

My wife has been a resident at Mill House since December 2022. She has Alzheimer’s which has progressed to a severe level, requiring a high level of support to meet all basic needs. The staff here are friendly and professional and work extremely hard to ensure she is safe and content. Communication

is good and I am well-informed about her health and well-being. Facilities are good and a range of activities are provided to keep residents stimulated.

Reply from Home Manager at Mill HouseThank you, John, for taking the time to leave us a review and for your lovely comments about our home and recognition of the team at Mill House. Your feedback will be shared with the team.

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Review of
Mill House
from G J (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report

Overall Experience

My mum has been a resident of Mill House for almost a year; she is doing so well under the care and companionship of Mill House residents and staff. Life now is probably better for Mum than it has been for a few years, with on-tap entertainment, great food, a hairdresser etc, and some wonderful hairy

visitors. It's always a pleasure for me to visit too, and know she is safe and sound.

Reply from Home Manager, Home Manager at Mill HouseThank you for taking the time to leave us a review and for your wonderful comments about our home, team and the care that your mum is receiving. We are pleased to read that she is enjoying all the activities and great food. Your feedback will be shared with the team.

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Review of
Mill House
from A A (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report

Overall Experience

I find the well-being lead very kind, always helpful in everything she does, talks to residents in a professional manner. Always making sure they are happy.

Reply from Home Manager, Home Manager at Mill HouseThank you for taking the time to leave us a review and for your wonderful comments about our wellbeing coordinator. Your feedback has been passed on to her and the whole team.

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Review of
Mill House
from Caroline H (Wife of Resident) published on 23 December 2022 Submitted via Website • Report

Overall Experience

In my experience, Mill House and the wonderful staff have always shown great warmth and care to all the residents. They treat everyone with great respect and there is always a happy atmosphere when I visit. The activities help to keep the residents motivated and all seem settled and happy. My husband

is always warmly welcomed.

Reply from Home Manager, Home Manager at Mill HouseThank you Caroline for your recognition of the team at Mill House, the care, services, support and atmosphere we create and deliver as a team to your husband and whole family is extremely important to us. Your feedback will be shared with the team.

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