Aria Care in Berkshire | 1 Care Home

Review of
Dormy House
from Elaine S (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

Everyone in Dormy House is always so welcoming and friendly from the moment you enter the home. The care and support she has received has been excellent. She has always been treated with dignity and respect. Any questions or queries we had have always been taken on board and answered. The staff have

always gone the extra mile to help her. I would wholeheartedly recommend Dormy House to anyone.

Reply from Stuart Lamacraft, on behalf of the team at Dormy House

Thank you so much for your lovely review. We're delighted to hear that you've felt so welcomed and supported at Dormy House, and that your loved one has received such excellent care. Treating every…read more

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Review of
Dormy House
from J C (Grandson of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

I visited my grandmother today, she looked very well kept, the staff were good with her, bringing her drinks and snacks, and were very attentive to her, which was lovely to see. The home itself is very clean and tidy and lovely views from the windows. Excellent place.

Reply from Stuart Lamacraft, on behalf of the team at Dormy House

Thank you for your lovely feedback. We're so pleased to hear that your visit went well and that your grandmother is receiving the attentive care she deserves. It's wonderful to know you were able to…read more

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Review of
Dormy House
from Andy S (Nephew of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

My aunt moved to Dormy House 6 months ago and I have been very happy with all aspects of her care - carers, management, catering, cleaners, reception, activities and events, communication etc. have all been excellent. As a result my aunt is calm, happy, engaged and enjoying her new home.

Reply from Stuart Lamacraft, On behalf of the team at Dormy House

Thank you for sharing such a thoughtful review. It's wonderful to hear how well your aunt has settled into life at Dormy House and that every aspect of her care has made a positive difference. The…read more

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Review of
Dormy House
from Janice C (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

I visir my mother often, I never have any concerns with Dormy House. The staff are very good with my mum and seem to understand her dementia really well. She is very well looked after, I know when I leave my mum to go home she is left in safe hands.

Reply from Stuart Lamacraft, On behalf of the team at Dormy House

Thank you for sharing such a kind review. It's wonderful to hear that you feel confident and reassured by the care your mother receives at Dormy House. The team works hard to understand each…read more

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Review of
Dormy House
from J B (Respite Resident) assisted by family/friend published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

This was a very short stay and the staff looked after me very well.

Reply from Stuart Lamacraft, On behalf of the team at Dormy House

Thank you for your kind words. We're so pleased to hear that, even during your short stay, you felt well cared for and supported by the team at Dormy House. Your feedback means a great deal to us, and…read more

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Review of
Dormy House
from D M (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

The staff work hard to ensure person centred care. The management listen to any concerns that come up and are open to exploring strategies to continually improve upon their service. There are a wide range of daily activities to help stimulate interests. The home adheres to dietary preferences, ensuring

optimum nutrition and well-being. My mother tells me she is happy here. Thank you!

Reply from Stuart Lamacraft, On behalf of the team at Dormy House

Thank you for your thoughtful review of Dormy House. It's wonderful to hear that your mother is happy and that you feel reassured by the person-centred approach, attentive management, and variety of…read more

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Review of
Dormy House
from Mark S (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Very clean and welcoming. Excellent staff and management. Easy car parking and plenty of seating outside and in for spending time with my mum. Manager always available for discussions. Overall very happy.

Reply from Nicole Howarth, on behalf of the team at Dormy House

Many thanks for your positive review. We're delighted to hear that you've had such a positive experience at Dormy House and that you're able to enjoy spending quality time with your mum. It's also…read more

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Review of
Dormy House
from Peter M (Brother of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Dormy House is a well-run, clean and caring environment for its residents. My sister seems happy and healthy so I'm sure she is in good hands.

Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your sister is happy at Dormy House, it truly means a lot to us. I will pass on your kind comments to…read more

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Review of
Dormy House
from Michelle W (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

I have just experienced the worst recent safeguarding's and following this, managerial decisions for my father, he has been treated with no care for his well-being, I am beyond shocked. It was originally a nice place but now the cracks have appeared, now they have become more busy and unable to meet

the needs, they once did.

Reply from Stuart Lamacraft, On behalf of the team at Dormy House

Thank you for taking the time to share your feedback. We are truly sorry to hear that you were unhappy with aspects of your father's care. We pride ourselves on the resident experience and are sorry…read more

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Review of
Dormy House
from Alan F (Son of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff are lovely and helpful and the place is lovely too. Very happy.

Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review, Alan! Our dedicated team works hard to create a supportive and welcoming environment for all of our residents and their loved ones,…read more

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Review of
Dormy House
from Sue G (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

I have visited my mother and I am very happy with her care. The facilities are exceptional. The management and care staff are amazing. My mother is very happy living at Dormy House. Myself and family could not wish for anything better. Thank you Dormy House for everything. 10 out of 10.

Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review, Sue! We're happy to hear that your mother is happy at Dormy House, it's a privilege to care for her. Our team is dedicated to…read more

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Review of
Dormy House
from N W (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Really friendly staff who've all struck a great rapport with my father. Always clean and well presented and easy/comfortable to visit.

Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for your lovely comments. We're delighted to hear that our team has built such a great rapport with your father and that you have had such a positive experience at Dormy House. Your feedback…read more

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Review of
Dormy House
from Clive B (Brother of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

the outstanding feature of Dormy house is the quality and dedication of the staff and management. It is a demanding and sometimes difficult job the staff are faced with but they soldier on with patience and quiet confidence.
My sister receives exceptional care and we are very pleased with her physical

progress at the home
The facilities are excellent and comprehensive.
Cleanliness is always going to be a challenge for some and there is a wide variety of needs required for such a diverse collection of guests but a challenge the staff seem more than able to cope with.
A special highlight for me is the quality, variety and availability of food at the home

Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Dormy House and that you've seen an improvement. Your…read more

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Review of
Dormy House
from V M (Sister of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the care given to my brother. The communication with staff and family is not always very forthcoming, my niece has had a few issues.