Akari Care Ltd in Denbighshire | 2 Care Homes

Review of
Canterbury House
from J B (Brother-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

Exceptional service from this well run care home. They are a very caring company, and staff very good and compassionate.

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Review of
Canterbury House
from J B (Sister of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

My sister has been a resident at Canterbury House since October 2024. In this time, she has received such respect, and the care has been exceptional. Two staff members in particular are amazing, and as a company, you should reward them for their compassion, not only for the posts they hold, but their

caring nature. All the staff on floor 2 are brilliant!

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Review of
Preswylfa
from Michelle N (Sister of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

I want to say a massive thankyou to all the staff who looked after my brother , you are all amazing. The care and attention given to him for the remainder of his life was fantastic and I would highly recommend Preswylfa, staff are attentive and always smiling , nothing too much trouble at all . I have

a special Thankyou to two members of staff in particular who were my brother's favourites. Again thankyou .

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review of Preswylfa and our care team - your kind words will be shared with all the team.

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Review of
Canterbury House
from D H (Friend of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

The partner of a close friend was admitted some weeks ago after a stay in hospital. I accompany my friend on some visits as support. I did not know much about these type of homes - but as soon as we arrived the first time - the place had a warm, comfortable feel about it. The staff are amazing and are

very attentive to each resident addressing them by name. They obviously get to know each resident well - thus making them and their families feel comfortable.
I was pleased for my friend as she was very anxious about what to expect. As this home is lovely it has taken a little of the worry away.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your lovely feedback and insight to your visit - your kind words will be shared with all the Canterbury House team who will be very happy they have been able to make you, and your friend, feel more comfortable alleviating your worries.

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Review of
Preswylfa
from S P (Son of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

My mother is overall happy at Preswylfa. She is safe and looked after well. She feels that the food selection is good and has no complaints.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for leaving such a lovely review about Preswylfa Care Home, your fantastic feedback will be passed to all the team.

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Review of
Preswylfa
from D S (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

Food and drink- Food is not always up to standard, for example, cheap cuts of meat. Friday fish is in a roll? With a small amount of flakey fish.
Activities- Two members of staff work really hard but not many residents take part. There isn't an activity every day. Suggest a singer/magician/dancer

etc. for a change.
Value for money- Quality of food and lack of regular activities are letting the home down. Do activities have enough budget and input?

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for sharing your review with us and your fantastic scores concerning care and cleanliness of Preswylfa. Your feedback is very appreciated and a great opportunity for us to look to improve our home, these will be passed to the relevant teams regarding food and activities.

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Review of
Preswylfa
from F A (Wife of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

I find the staff excellent. Hard-working, caring and understanding. The room my husband is in is rather small, but they are probably all the same, more or less. It would be improved with fresh paint on the wall from the door to the bathroom. Also, the carpet is grubby. The staff say it is harder pushing

wheelchairs etc. on the carpet than it would be if the floor was laminate for example. However, taken as a whole, I think the home is very good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review and lovely comments about our Preswylfa team, I will be passing your feedback on regarding paint and carpet to our Estates team to see if this is something we can look at for you.

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Review of
Preswylfa
from A P (Friend of Resident) published on 5 March 2025 Submitted via Postal Card • Report

Overall Experience

Excellent staff and very professional and caring, even if understaffed, they show to try their best. I am happy with my friend's care and will miss all of you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review your lovely comments will be passed to the team.

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Review of
Preswylfa
from R W (Partner of Resident) published on 5 March 2025 Submitted via Postal Card • Report

Overall Experience

Very well run and staff are polite and friendly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team

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Review of
Canterbury House
from Jonathan D (Stepson of Resident) published on 21 February 2025 Submitted via Website • Report

Overall Experience

I've visited my mother's partner 4-5 times over the last couple of months, and we're very pleased that he's where he is.
He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and

leave.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues who will be over the moon to hear how happy you are.

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Review of
Canterbury House
from J D (Partner of Resident) published on 21 February 2025 Submitted via Postal Card • Report

Overall Experience

My partner was transferred to Canterbury House after a few months in hospital - at first, I was anxious as it is not close to where we live and I don't drive. However, the care given far outweighs any misgivings I have had. The staff at Canterbury House are extremely caring and nothing is too much trouble.

The food is good and varied and there is always friendly interaction with all staff. Residents are always clean and have regular haircuts, eye tests and other treatments if wanted.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your amazing review of Canterbury House and your kind words about our home and team, your feedback and 5-star scores will be shared with all our team.

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Review of
Canterbury House
from T T (Daughter of Resident) published on 7 February 2025 Submitted via Postal Card • Report

Overall Experience

Mum is settled there. The staff/management are really good with her, even on her challenging days. Quality of the bedroom furniture is poor and her clothes often do not end up back in her room from laundry. It is difficult in a nursing home to get the balance right - but as mum does not suffer with

dementia, I feel that she could be doing more activities/exercise. She often wants to go in the garden (in Summer) but they are not allowed.

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Review of
Canterbury House
from J C (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report

Overall Experience

I found Canterbury House Nursing Home terrible. Staff abrupt and not approachable. Building layout not good as some rooms out of sight leaving clients vulnerable as not seen. Deputy manager very loud and unsympathetic towards my mother's needs. No entertainment for clients or games notices in 6 weeks.

Food left in front of clients and left to go cold when not assisted. Care very poor and would not recommend this nursing home.

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Review of
Canterbury House
from S T (Son-in-law of Resident) published on 6 December 2024 Submitted via Postal Card • Report

Overall Experience

Family were left with little option but to accept this home following a revenge eviction from a previous care home which resulted in a 5 week hospital stay and suffering a stroke in hospital. Regrettably, our experience of the dementia care industry was not improved upon by Canterbury House. The building

itself is more akin to a prison block, very loud acoustics, no activities and low staffing levels aggravated by a clear lack of experience. The overall end of life experience was so obviously lacking from management down, no more so that in the last days. My advice to everybody is pray you do not get dementia.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for taking the time to leave a review, Dementia is a difficult and challenging illness and we are very sorry for your family's loss.

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Review of
Preswylfa
from Susan R (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

My stepfather wasn't coping at home, so came into the care home. The staff here are very friendly and professional, the environment is light and airy. The activities team have brought him out of his shell, he is more social now, he's able to get his hair cut and a chiropodist attends. He has chosen

to use his own bedding and bring a couple of things from home. He gets his meals cooked, he's not always happy with them, as he is a fussy eater, but the staff try to offer something else. They have regular entertainment and theme days. He is very happy here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review and kind words, your feedback will be passed on to our team.

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Review of
Canterbury House
from C W (Sister of Resident) published on 7 August 2024 Submitted via Postal Card • Report

Overall Experience

I cannot thank or praise the staff in the care home enough. They all, without exception, treat the residents with such dignity it is humbling to me. I visit my sister frequently and no matter when I wander in the staff are working hard to fulfil the needs of all the residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful 5-star review and recognition of our team, your fantastic feedback will be passed to our team.

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Review of
Canterbury House
from L H (Wife of Resident) published on 9 July 2024 Submitted via Website • Report

Overall Experience

Canterbury House has been wonderful with my husband. The staff have gone above and beyond in their care for him the nurse on his floor has been so approachable and amazing and keeps me informed of any changes and updates on my husband.

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Review of
Canterbury House
from Steve H (Son of Resident) published on 23 May 2024 Submitted via Website • Report

Overall Experience

My wife and I had difficulties finding a suitable EMI Nursing Home following my Mum's discharge from a secure mental health ward. It's so difficult finding details of the home with the right level of service, and 2 suitable homes refused her admission due to behavioural concerns. But, once we visited

Canterbury House we were greeted with a 'can do' attitude and her transition from hospital to her ensuite room at Canterbury House couldn't have gone better. Since then we continue to be delighted with the level of service. The staff are really lovely and the nurse always keeps us informed of any issues they are attending to. When we advise of our intention to take her out for lunch, she is always ready and her medications are up to date. We feel reassured that she is safe and well cared for. This is also the first home she has been in (she's been in 2 previous residential homes) when she isn't constantly trying to leave. She seems much happier there which is a big relief to us.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful review about Canterbury House and our team. We are very happy to hear your mum has settled well and you are happy with her care, this fantastic feedback will be passed on to all our team.

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Review of
Canterbury House
from Jeanette R (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report

Overall Experience

Our Dad spent the last 20 weeks of his life before he recently passed away at this fantastic care home. It was the hardest decision for us to have to make for our Dad, but we were no longer able to provide him with the specialised care he needed. We are so glad that we chose this home where he was treated

with so much kindness and dignity by all the staff. We were involved and kept up to date at all times on his everyday needs. He did seem as happy as he could be and settled when we visited him most days. He was always very clean and very nicely dressed, and we couldn't have asked for any more. We take great comfort that he spent the last weeks of his life with lovely, caring staff who go over and above what is expected of them. The manager and staff of this home are truly marvelous and we would like to thank you all so much for looking after our Dad.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful review and amazing feedback for the team, this will be passed on to them all!

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Review of
Canterbury House
from D F (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report

Overall Experience

Absolutely amazing staff... go above and beyond for my lovely mum's needs. Nothing is to0 much trouble... my mum is always well presented... we are always informed of any changes regarding medication etc... the nurse in charge on my mum's floor is so lovely... you can see the caring side in her... the

residents also love her as they follow her as she is such a lovely person... the manager is also a lovely caring lady... cannot recommend this lovely place enough... l can rest assured my mum is happy, safe and well.

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Care Homes Owned by Akari Care Ltd in Denbighshire

Akari Care Ltd Locations in Denbighshire (2)

Akari Care Ltd Reviews in Denbighshire (79)

Canterbury House

Canterbury House

Preswylfa

Canterbury House

Preswylfa

Preswylfa

Preswylfa

Preswylfa

Preswylfa

Canterbury House

Canterbury House

Canterbury House

Canterbury House

Canterbury House

Preswylfa

Canterbury House

Canterbury House

Canterbury House

Canterbury House

Canterbury House

Awards / Recognitions (1)

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