Care Homes Owned by Akari Care Ltd in Denbighshire
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Denbighshire for Akari Care Ltd are showing below.
View the details of all 31 locations (with 1637 reviews) owned by Akari Care Ltd
Akari Care Ltd Locations in Denbighshire (2)
Canterbury House
9.4
55 reviews
77 Dyserth Road, Rhyl LL18 4DT
"Wonderful place. Staff were very kind to my father during his stay. They took time to help him understand what was happening, managing to…" Read all 55 reviews
Location Type Care Home
Canterbury House offers a depth of expertise for dementia care requirements, as well as being experienced in nursing and residential needs and available for day care. The property is a Georgian building that has been purposely converted into a modern… Read more about Canterbury House
- Care Provided
- Long Term/Permanent
- Older Person Care
- 51 Rooms
Preswylfa
8.7
29 reviews
20 Russell Road, Rhyl LL18 3DD
"The staff are caring, pleasant and helpful. They ask me about my husband's hobbies, likes and dislikes. They give me information about his…" Read all 29 reviews
Location Type Care Home
Preswylfa is a privately owned service that is registered for both nursing and elderly care, with a seventy-bed capacity meaning it makes a vital contribution to healthcare in Rhyl and surrounding areas. A flexible service includes offering residents… Read more about Preswylfa
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- 68 Rooms
Akari Care Ltd Reviews in Denbighshire (84)
9.4
Akari Care Ltd has a Group Review Score of 9.4 (9.389) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Akari Care Ltd must have a Review Score.
Review of
Canterbury House
from Christine A (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful place. Staff were very kind to my father during his stay. They took time to help him understand what was happening, managing to use their experience to keep him comfortable. They achieved more during his short stay as a very poorly person, than I had expected.
Would definitely recommend for
Would definitely recommend for
dementia patients who has difficult needs.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House
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Review of
Canterbury House
from G T (Son-in-law of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff provide excellent care under very difficult circumstances.All residents there are of high needs and all are treated with dignity and respect.
The care provided gave us peace of mind that my mother in law was being looked after.
The care provided gave us peace of mind that my mother in law was being looked after.
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Review of
Canterbury House
from T T (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was treated very well in the care home. The staff were fantastic with her and we were kept up to date with ongoing care for her. She could be very difficult at times, all staff, and management understood what made her 'tick' and managed her accordingly so that mum still felt valued and treated with
respect.
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Review of
Canterbury House
from Barbara D (Wife of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has only been in Canterbury House for a short while. We can see a big change in him (for the better). He is happy there. He is always clean & tidy which is important to both him and us. The home is bright & clean. You can feel the care when you visit. Staff are amazing! So happy that we got
him a place here! 10/10 to all.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House
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Review of
Preswylfa
from J J (Partner of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Preswylfa
from E D (Wife of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are caring, pleasant and helpful. They ask me about my husband's hobbies, likes and dislikes. They give me information about his health and medication, also how they deal with it. (My husband is in regular pain)
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Canterbury House
from J B (Brother-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exceptional service from this well run care home. They are a very caring company, and staff very good and compassionate.
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Review of
Canterbury House
from J B (Sister of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has been a resident at Canterbury House since October 2024. In this time, she has received such respect, and the care has been exceptional. Two staff members in particular are amazing, and as a company, you should reward them for their compassion, not only for the posts they hold, but their
caring nature. All the staff on floor 2 are brilliant!
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Review of
Preswylfa
from Michelle N (Sister of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I want to say a massive thankyou to all the staff who looked after my brother , you are all amazing. The care and attention given to him for the remainder of his life was fantastic and I would highly recommend Preswylfa, staff are attentive and always smiling , nothing too much trouble at all . I have
a special Thankyou to two members of staff in particular who were my brother's favourites. Again thankyou .
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Canterbury House
from D H (Friend of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The partner of a close friend was admitted some weeks ago after a stay in hospital. I accompany my friend on some visits as support. I did not know much about these type of homes - but as soon as we arrived the first time - the place had a warm, comfortable feel about it. The staff are amazing and are
very attentive to each resident addressing them by name. They obviously get to know each resident well - thus making them and their families feel comfortable.
I was pleased for my friend as she was very anxious about what to expect. As this home is lovely it has taken a little of the worry away.
I was pleased for my friend as she was very anxious about what to expect. As this home is lovely it has taken a little of the worry away.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House
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Review of
Preswylfa
from S P (Son of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother is overall happy at Preswylfa. She is safe and looked after well. She feels that the food selection is good and has no complaints.
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Preswylfa
from D S (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Food and drink- Food is not always up to standard, for example, cheap cuts of meat. Friday fish is in a roll? With a small amount of flakey fish.
Activities- Two members of staff work really hard but not many residents take part. There isn't an activity every day. Suggest a singer/magician/dancer
Activities- Two members of staff work really hard but not many residents take part. There isn't an activity every day. Suggest a singer/magician/dancer
etc. for a change.
Value for money- Quality of food and lack of regular activities are letting the home down. Do activities have enough budget and input?
Value for money- Quality of food and lack of regular activities are letting the home down. Do activities have enough budget and input?
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Preswylfa
from F A (Wife of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find the staff excellent. Hard-working, caring and understanding. The room my husband is in is rather small, but they are probably all the same, more or less. It would be improved with fresh paint on the wall from the door to the bathroom. Also, the carpet is grubby. The staff say it is harder pushing
wheelchairs etc. on the carpet than it would be if the floor was laminate for example. However, taken as a whole, I think the home is very good.
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Preswylfa
from A P (Friend of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent staff and very professional and caring, even if understaffed, they show to try their best. I am happy with my friend's care and will miss all of you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Preswylfa
from R W (Partner of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very well run and staff are polite and friendly.
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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Review of
Canterbury House
from Jonathan D (Stepson of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I've visited my mother's partner 4-5 times over the last couple of months, and we're very pleased that he's where he is.
He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and
He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and
leave.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House
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Review of
Canterbury House
from J D (Partner of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner was transferred to Canterbury House after a few months in hospital - at first, I was anxious as it is not close to where we live and I don't drive. However, the care given far outweighs any misgivings I have had. The staff at Canterbury House are extremely caring and nothing is too much trouble.
The food is good and varied and there is always friendly interaction with all staff. Residents are always clean and have regular haircuts, eye tests and other treatments if wanted.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House
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Review of
Canterbury House
from J C (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I found Canterbury House Nursing Home terrible. Staff abrupt and not approachable. Building layout not good as some rooms out of sight leaving clients vulnerable as not seen. Deputy manager very loud and unsympathetic towards my mother's needs. No entertainment for clients or games notices in 6 weeks.
Food left in front of clients and left to go cold when not assisted. Care very poor and would not recommend this nursing home.
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Review of
Canterbury House
from S T (Son-in-law of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Family were left with little option but to accept this home following a revenge eviction from a previous care home which resulted in a 5 week hospital stay and suffering a stroke in hospital. Regrettably, our experience of the dementia care industry was not improved upon by Canterbury House. The building
itself is more akin to a prison block, very loud acoustics, no activities and low staffing levels aggravated by a clear lack of experience. The overall end of life experience was so obviously lacking from management down, no more so that in the last days. My advice to everybody is pray you do not get dementia.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House
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Review of
Preswylfa
from Susan R (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My stepfather wasn't coping at home, so came into the care home. The staff here are very friendly and professional, the environment is light and airy. The activities team have brought him out of his shell, he is more social now, he's able to get his hair cut and a chiropodist attends. He has chosen
to use his own bedding and bring a couple of things from home. He gets his meals cooked, he's not always happy with them, as he is a fussy eater, but the staff try to offer something else. They have regular entertainment and theme days. He is very happy here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa
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