Care Homes Owned by Akari Care Ltd in Durham

My Mam has been residing in Westerleigh for about 5 months now. We have no desire in moving her to another care home because we are very happy for her to stay in Westerleigh. It is very well located and the staff are very helpful, cheerful and well-presented.

All staff are polite and very well informed of my relative's needs, they are so helpfully kind and respect you. Didn't think my relative would want to stay, but she did and seems very happy.

My mam has been a resident in Aycliffe Care Home for over 3 years and from day one has always been treat with dignity and respect by all staff from all departments, she receives excellent care sometimes under very difficult circumstances she is always happy when I visit and enjoys all the activities going on , the home is always clean and tidy, if I do have any concerns it is always dealt with promptly, I have peace of mind knowing my mam is getting excellent care from excellent staff doing a fantastic job .

My friend was admitted to Westerleigh Residential Home in December 2025, and from day one was treated with kindness, compassion and dignity. The staff ensured that all her needs were met. After a short stay in hospital, she returned to Westerleigh to be nursed with TLC and the best care until she sadly passed away in April 2026. To all the staff, I will be forever grateful for their kindness and compassion shown to my dear friend in her last few months. Thank you, and remember, "you made a difference"

Staff and carers are lovely, always a smile and a welcome. Very happy to visit my dear friend of 60 years. Thank you to all staff and carers.

My dad has been here about 7 weeks and have no complaints at all. Staff are amazing, cannot do enough for him, anything he needs is never a bother. Staff are always in and around if needed.Always asking if he wants drinks or warm enough. Room is kept clean and tidy at all times.

My mother has been looked after for the last couple of years in the home and is safe and settled in her surroundings. . She has great interaction with all her carers and the staff at the home . All carers , staff and management are very approachable . I am impressed with the fact that if any medical issues arise with her , they are acted on , and direct contact is made with her GP surgery .

When you visit Westerleigh care home you are always greeted warmly by the staff and find yourself in a building which is sparkling. Nothing is too much trouble for the staff. There are photos in the dining room to show the residents what they can choose each mealtime, a great benefit for Alzheimer sufferers. I would like to mention Janice, the cook, as she is wonderful and encourages relatives to share a meal with their loved ones. She also made sure I didn't leave the home for Durham University hospital on an empty stomach, during an emergency for my sister. I chose Westerleigh care home rather than the hospital when my sister needed palliative care as I knew she would receive empathy, love and kindness fro the carers. I have never doubted that I made the right choice. I can thoroughly recommend Westerleigh care home to anyone who is looking for loving care for their loved ones. They will not be disappointed with their choice.

My wife was accepted at Westerleigh from our home as at our age trying to care for my wife was very hard. From the first day coming to the home we were looked after very good and made at ease, and my wife seemed to excel and come back to me after what she went through.

Very kind staff.Clean and pleasant.

Even during a difficult initial settling-in period, my mother had nothing but good things to say about all of the staff, such as, "They're all lovely, and there's nothing any of them wouldn't do for you". Her care seems to be well coordinated and planned, and she is starting to look like her usual happy self, particularly enjoying the 'entertainment/social' events. The home is welcoming to relatives and visitors and generally has a positive and open feeling to it. Fixtures and fittings may be a little in need of refurbishment, but the overall efforts of the staff to make the residents comfortable and happy help to override seeing this.

Aycliffe Care Home provides a warm, caring environment for my mother, who has dementia. Any issues are dealt with immediately when brought to the staff's attention. My mother says that she feels safe, which is all the validation that this home needs. I cannot praise the staff enough. I am so grateful that she is well cared for.

I have no concerns at all about the level of care provided by the staff and the home in general. The staff are all very friendly, and they react to concerns quickly and with dignity. I am so happy that Mum is settled and is happy. I pop in a few times a week at all different times and have never had any concerns. Management is always on hand, and the home is very well managed.

I would like to express my gratitude for the care, dignity and affection that Westerleigh staff gave to my dad as he went through his end-of-life pathway. I was kept included in the decision made to keep my dad as comfortable as possible, and watched how they promptly called district nurses to ensure he had the necessary medication to keep him comfortable. They continued to interact with my dad in a lovely manner and stayed with him as he passed away. They bathed and dressed my dad in the clothes I had laid out for him. I am thankful for the care staff gave my dad throughout his stay at Westerleigh, and in particular when he passed. The home has a lovely atmosphere.

Excellent care home facilities are good, staff are excellent friendly and welcoming, high standard of care. Great activities for residents to take part in.

Mam is happy in care home, all staff from domestic to management treat her with dignity and respect. Mam is safe, comfortable and warm, that is the most important. Had a few teething problems at first but were resolved.

My Mam came to the home in July 2025 after suffering a stroke which has left her with very little movement on her left side and days of confusion with her short term memory. I was so worried and anxious about finding the right home for her to start her recovery journey but I can definitely say now that I couldn't have chosen a better home to look after her. From day one the staff were welcoming, approachable and so caring. You can tell immediately that they are passionate about their work and providing the best care. She has a lovely room, its always immaculate and clean. Her meals are always amazing, plenty of choice too. We can visit anytime we like and even take our dogs to visit her. My Mam couldn't be in better hands and she has built such strong bonds with the staff. I honestly couldn't be happier with the care being given to my Mam. It has been such a relief to not have to constantly worry about her welfare and wellbeing. I'm so grateful to all the staff, thank you!!

We find all aspects of care very good.

All staff are very friendly.

Mum is settled and looked after. All staff are pleasant and caring .